Empathy and Compassion
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Empathy Can Help Hospitalists Improve Patient Experience, Outcomes: The Hospitalist

Empathy Can Help Hospitalists Improve Patient Experience, Outcomes:  The Hospitalist | Empathy and Compassion | Scoop.it
Empathy ability to understand and share the feelings of another.

 

I  believe that the answer lies with empathy. What’s unique about this part of the Triple Aim is that many of the answers are within us. Gaining empathy with our patients requires us to ask questions of them and also to ask questions of ourselves. It requires us to invoke ancient methods of learning and thinking, like walking in another’s shoes for a day or using the Golden Rule. Experience doesn’t lend itself to being taught by PowerPoint. It must be lived and channeled back and out through our emotional selves as empathy

.

Using the wisdom of patients themselves is one way to understand their needs and develop the empathy to motivate us to change how we do things in health care. Many organizations around the country have used some form of patient focus group to help learn from patients. Park Nicollet, a large health system in Minnesota, has incorporated family councils in nearly every clinic and care area. They usually are patients or caregivers from the area, bound together by a common disease or location. They dedicate their time, often meeting monthly, to share their stories, give opinions on care processes, and even to shape the design of a care area. Currently, there are more than 100 patient councils in the system, and the number continues to grow.

 

Dr. Kealey is medical director of hospital specialties at HealthPartners Medical Group in St. Paul, Minn. He is an SHM board member and SHM president-elect.

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Empathy and Compassion
The Empathy Movement Magazine: The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy and Compassion | Scoop.it

Sponsored by Edwin Rutsch
Empathy Guide
 and Consulting Services

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Empathy Magazine Sections

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*   etc.

 

 

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(Empathic Education) Schools Are Failing To Develop Students With Moral Identities

(Empathic Education) Schools Are Failing To Develop Students With Moral Identities | Empathy and Compassion | Scoop.it
The pressures of national academic standards have pushed character education out of the classroom.

 

In the recently released Unselfie: Why Empathetic Kids Succeed in Our All-About-Me World, Michelle Borba claims narcissism is on the rise, especially in the Western world, as more teens concur with the statement: “I am an extraordinary person.” If empathy is crucial to developing a moral identity, then this trend should be troubling to parents and educators who hope that students foster the ability to see the world through others’s eyes.

 

My own observations support the data. I’m frequently unnerved by the behaviors I see in classrooms and hallways every day, from physical and verbal bullying, to stereotyping, to students leaving trash strewn all over the outdoor cafeteria courtyard.

   

PAUL BARNWELL

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(Teaching Empathy) Three ways to build customer empathy within your company 

(Teaching Empathy) Three ways to build customer empathy within your company  | Empathy and Compassion | Scoop.it
The role of empathy in customer experience is an increasingly popular – and important factor – in how we understand and manage our customer relationships. Listed below are a few easy ways to start building customer empathy within your company:

Ethnographic research. Go out and observe the customer using your products and services. It can be very eye opening to observe this first hand, particularly if you have key leaders and decision makers participate.


Customer immersion rooms. Set up a room to include the various interaction points that customers use. This is becoming a great way for a broader internal audience to understand the customer experience in a first-hand way.

 

 Sharing the customer journey. Customer journey mapping is a popular way many companies today are trying to understand customer experiences...

 

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The Instructional Power of Creativity, Design and Empathy in High School Curriculum

The Instructional Power of Creativity, Design and Empathy in High School Curriculum | Empathy and Compassion | Scoop.it
When you walk into the large basement of the church and look at the faces and ages of the group, you are looking at the reality of homelessness in Washington, D.C. Each person’s story and struggle vary. As part of the Identity and Service Learning class, ninth grade students from St. Andrew’s Episcopal School in Potomac, Maryland are dining with the meal participants as a way to hear and understand the stories and apply a creative and empathic design process to solve some of the challenges they hear about.

 

...But schools today must do more than simply illicit emotion – they must inspire creativity and engage students in the process of empathic design....

 

We use empathy to guide research and creativity to design solutions. Through the design process, students can give tangible expression to the meaning they experience. Schools should be the place where students’ creativity is combined with deep content, relevant skills and innovative finesse.

 

Encouraging empathic engagement in this way brings out the best in our students, allows for creative thinking, and nurtures the well being of all involved. 

 

by Charles James

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In an Us vs. Them world, can empathy really help?

In an Us vs. Them world, can empathy really help? | Empathy and Compassion | Scoop.it

Michael Parfit is a documentary filmmaker based in Sidney, B.C., whose next project is called Search for Empathy.


In these anguished times, many people have pleaded for the emotional generosity we call empathy. But what is empathy? Can it make a real difference? Or is it false hope?

After shootings in the United States, terrorist attacks worldwide and growing xenophobia, empathy has been described as a way to fight what an international group of 1,500 parliamentarians calls a “poisonous rising tide of fear and hate.

Barack Obama says we need more empathy. Bill and Melinda Gates promote it. Stephen Hawking says it’s the human quality he would most like to magnify. “Empathy is trending now,” said Mary Gordon, founder of Roots of Empathy in Toronto, a pioneer in the encouragement of positive empathy in children.

 

 

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(Empathic Leadership) Forbes: 6 Powerful Traits Of People Who Inspire Others To Become Their Best 

(Empathic Leadership) Forbes: 6 Powerful Traits Of People Who Inspire Others To Become Their Best  | Empathy and Compassion | Scoop.it
Millions of people want to make a big difference, but can they? Here are 6 critical traits of those who inspire others.

 

They have deep empathy for others

In my former work as a therapist and now as a coach, I’ve seen that millions of people around the globe have suffered at the hands of narcissists, or from mentally disordered or morally-corrupt individuals — either in their families, upbringing, or in their professional lives.

 

In my view, the most crushing aspect of narcissistic behavior is the total lack of empathy.

 

It’s very scary (and damaging) to be in relationship with someone who is totally incapable of empathy, because they’ll do anything to you and against you without remorse. They simply cannot put themselves in your shoes or understand or accept what you feel.

 

On the flip side, those who inspire us to be better are fully capable of experiencing empathy, and they openly express their ability to understand our personal “stories” and who we really are and what we feel, deep down.  

 

 Kathy Caprino

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DareDo's curator insight, Today, 2:47 AM
The incredible virtue of empathy and compassion...

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(Empathic Education) One Key to Reducing School Suspension: A Little Respect - A one-time intervention to help teachers and students empathize with each other

(Empathic Education) One Key to Reducing School Suspension: A Little Respect - A one-time intervention to help teachers and students empathize with each other | Empathy and Compassion | Scoop.it

A one-time intervention to help teachers and students empathize with each other halved the number of suspensions at five diverse California middle schools, and helped students who had previously been suspended feel more connected at school,according to Stanford University research published in April in the Proceedings of the National Academy of Sciences.

 

 

Building Empathy
Based on the teacher study, Okonofua and his colleagues developed a professional-development workshop for teachers in five middle schools in three districts. Math teachers—chosen because math is a core subject and one associated with a high risk of stereotype threat for black and Latino students—took part in one 45-minute, in-person workshop and one 25-minute, online exercise on ways to resolve misbehavior in class.

 

Teachers were randomly assigned to either a control group or a training focused on how stress and insecurities that children develop during adolescence can make them detach or act out in school.

 

...they worked through exercises about empathetic rather than punitive ways to respond to rule breaking.

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THE *OFFICIAL ANDREASCY*'s curator insight, July 23, 5:17 PM

Grteat read!

Russell R. Roberts, Jr.'s curator insight, July 24, 12:52 AM
As a substitute teacher, I can appreciate the findings of this study. Empathy from both students and teachers is needed. Teaching is not a one-way street.  Good article with some interesting ideas.
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(Empathic Edcucation) Every Child Practicing Empathy | Ashoka.org

(Empathic Edcucation) Every Child Practicing Empathy | Ashoka.org | Empathy and Compassion | Scoop.it
The world is changing—faster than ever before—from a society run by elites to a society in which everyone can be a changemaker. In this new world, empathy is one of the most important skills. Empathy is foundational to the ability to resolve conflict, collaborate in teams, align interests, listen effectively, and make decisions where there are no rules or precedents—to solve problems and drive change. 

Ashoka's Empathy Initiative is a collaborative platform for social entrepreneurs, educators, and concerned citizens whose ideas and talents can contribute to the creation of a world where every child practices empathy. We are bringing together a global network of Ashoka Fellows and other partners to work towards a society in which learning empathy is as fundamental as reading and math; where parents insist that their children develop empathy; and where institutions cultivate empathy learning and practice.
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Radical Fear - Radical Empathy: One Muslim’s Surprising Response to Fear and Islamophobia

Radical Fear - Radical Empathy: One Muslim’s Surprising Response to Fear and Islamophobia | Empathy and Compassion | Scoop.it
Sonia Kruger said what she said because she’s fearful of the carnage on display in Nice and around the world, Aly contends. And he’s fearful too—of a climate in Australia that fosters calls to ban and even intern Muslims. He suggests a way to exit the Gravitron: “When we’re presented with something that we perceive to be an outrageous opinion, we can consider what motivated that person, try to understand their fear, and then empathize with how they came to their conclusion.”

 

Aly is right, in my view, to stress the role empathy can play in constructive debate on divisive issues, and to lament the cyclical dynamics that are currently sapping public discourse of such understanding. It’s remarkable that Aly is able to empathize with someone who says people like him should be banned from the country. 

 

URI FRIEDMAN

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Radical fear meets radical empathy. A video we all need to watch.

Radical fear meets radical empathy. A video we all need to watch. | Empathy and Compassion | Scoop.it
Fear is a transformative political force in many countries right now, and, like Americans, people all over the world are struggling with how to respond to it. A radical suggestion came this week from the opposite side of the globe, in Australia, in the course of a debate over a Trump-like call to ban Muslim immigrants.

In response, one Muslim called for extreme compassion. It seemed like a genuinely new proposal for breaking out of an old and agonizing cycle. But is it a real solution to fear itself?

The controversy in Australia began on Sunday when, in response to the terrorist attack in Nice, the journalist Andrew Bolt published a column with an incendiary claim: The more Muslim immigrants a country has, the more likely it is to experience terrorism.

 

 By Brent Lindeque

 

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Researchers Push to Study MDMA And Effects on Empathy

Researchers Push to Study MDMA And Effects on Empathy | Empathy and Compassion | Scoop.it
Two researchers are calling for rigorous scientific exploration of MDMA (ecstasy) to identify exactly how the drug promotes strong feelings of empathy, according to a Commentary in the journal Cell. Such research may help researchers develop new therapeutic compounds, particularly for autism and post-traumatic stress disorder (PTSD).

MDMA is described as an “empathogen,” a compound that promotes feelings of empathy and close positive social feelings in users. The drug is a strictly regulated Schedule I compound, a category reserved for substances with no accepted medical use and high abuse potential.
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How Empathy Can Close the Gap Created by Crime: Edwin Rutsch interviews Pete Wallis 

How Empathy Can Close the Gap Created by Crime: Edwin Rutsch interviews Pete Wallis  | Empathy and Compassion | Scoop.it

 "Victim empathy work helps them to acknowledge that it is real people that they have harmed. Empathy engenders a sense of shared experience, and an identification with and understanding of the other person's situation, feelings and motives. Empathy has the potential to profoundly change our interactions with one another."

 

Pete Wallis is the senior practitioner in restorative justice for Oxfordshire Youth Offending Service. He has facilitated hundreds of restorative meetings and written or co-authored several books and articles on the subject including,
Understanding Restorative Justice: How Empathy Can Close the Gap Created by Crime and
What Have I Done?: A Victim Empathy Programme for Young People

In 2011 he set up a charity to support young crime victims, and he is a consultant for the new Restorative Services Quality Mark.

 

 

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When it comes to empathy, don't always trust your gut

When it comes to empathy, don't always trust your gut | Empathy and Compassion | Scoop.it

"Cultivating successful personal and professional relationships requires the ability to accurately infer the feelings of others - that is, to be empathically accurate. Some are better at this than others, a difference that may be explained in part by mode of thought," said Jennifer Lerner, PhD, of Harvard University, a co-author of the study published in the Journal of Personality and Social Psychology.

 

"Until now, however, little was known about which mode of thought, intuitive versus systematic, offers better accuracy in perceiving another's feelings."
Individuals process information and make decisions in different ways, according to Lerner. Some choose to follow their instincts and go with what feels right to them (i.e., intuitive) while others plan carefully and analyze the information available to them before deciding (i.e., systematic)

 

Christine Ma-Kellams et al. Trust Your Gut or Think Carefully? Examining Whether an Intuitive, Versus a Systematic, Mode of Thought Produces Greater Empathic Accuracy, SSRN Electronic Journal (2016). DOI: 10.2139/ssrn.2782596

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The New Science of Empathic Accuracy Could Transform Society

The New Science of Empathic Accuracy Could Transform Society | Empathy and Compassion | Scoop.it
Do you believe that the ability to put yourself in someone else’s shoes and feel empathetic is more the result of gut intuition or systematic reasoning? Contrary to popular belief, new research has identified that engaging in systematic and methodical thinking—as opposed to relying on gut instincts or intuition—is associated with increased accuracy when interpreting others' feelings.

As it turns out, the latest empirical evidence suggests that you shouldn’t trust your gut reaction completely in order to optimize empathic accuracy, which is the ability to pick up on the motivations, mindset, and emotions of others. 

In the 1980s, William Ickes coined the term 'empathic accuracy,' which he described as "everyday mind reading" and discusses at length in his seminal book, Everyday Mind Reading:  Understanding What Other People Think and Feel. Having a cognitive appreciation of other people's state of mind is also referred to as 'mentalizing.'

 

Christopher Bergland

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The complex dynamics of empathy

The complex dynamics of empathy | Empathy and Compassion | Scoop.it

Can empathy be extended using one’s imagination? In a speech before he became President, Barack Obama stressed how important it is “to see the world through the eyes of those who are different from us... When you think like this — when you choose to broaden your ambit of concern and empathise with the plight of others, whether they are close friends or distant strangers — it becomes harder not to act, harder not to help.”

 

I believe the best way to develop our empathetic skills is to treat others the way we would like to be treated, and this teaching process needs to start young. Then the phrases used by people would not be a mere ‘lip service’ and would be genuine.

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(Empathic Leadership) Why Empathy Makes for Stronger Organisations

(Empathic Leadership) Why Empathy Makes for Stronger Organisations | Empathy and Compassion | Scoop.it

Empathetic leaders

Like this CEO, there are many (often successful) people in organisations who are direly lacking in empathy. Some executives are quite narcissistic. Self-centered as they are, they may find it difficult to put themselves in other people’s shoes. Other executives may have sociopathic traits. They project an air of sincerity, but in reality they feel nothing, and are fine with that. Some people even turn empathy into a destructive force, using their keen sense of a person’s emotional state to manipulate or destabilize him or her. Many more people, like the CEO, are wary of the chaos that might ensue if “personal feelings” were acknowledged. But behaving in these ways in our increasingly network-oriented society comes with a steep price.

Empathic executives are better at managing relationships. They establish safe environments in which people can express hopes and fears. Because it is “contagious,” empathy contributes to better negotiation, collaboration, and conflict resolution.

 

Empathy plays an important role in effective team formation. When the expression of empathy is part of a company’s culture, its stress level will be lower. All of these advantages lead to a more committed workforce with a greater motivation to perform beyond expectations.

 

 Manfred Kets de Vries, INSEAD Distinguished Clinical Professor of Leadership Development & Organisational Change 

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(Empathic Education) Empathy: Experience empathy, don't intellectualize it.

(Empathic Education) Empathy: Experience empathy, don't intellectualize it. | Empathy and Compassion | Scoop.it

Experience empathy, don't intellectualize it.
Empathy cannot be transmitted through a book or a lecture: “it has to be about construction, not simply instruction,” says Roots of Empathy’s Mary Gordon. It comes of feeling, intuition, and interpersonal connection. Lasting memories—the product of emotional connections rather than mere cognitive understanding—then become a vehicle for applying those lessons outside of the classroom setting.


Practice it.
“It’s not what you teach, it’s what you emphasize,” says Positive Coaching Alliance founder Jim Thompson. Lessons and experiences must be reinforced through continual practice and repetition.

 


IN INDIVIDUALS:

  • Experience empathy, don't intellectualize it.
  • Practice it.
  • Measure it.

IN SCHOOLS:

  • Embed empathy across the curriculum.
  • Make play the cornerstone of the school day.
  • Activate changemaking. 

IN COMMUNITIES

  • Train future leaders in systems-thinking

 

CULTURE | CREATE CONDITIONS FOR EMPATHY TO THRIVE


ECOSYSTEM | ESTABLISH INCENTIVES AND PLATFORMS TO PROPEL ACTION.

 

 

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Empathy Museum

Are we lacking empathy in modern society? Have we become so distant from one another that we no longer connect with or “feel” for others?


The charity Empathy Museum is an international travelling project which gives visitors the chance to walk a mile in someone else’s shoes (literally) and see the world through a different set of eyes. Enter a giant shoebox for a transformative experience or visit the library where emotive descriptions invite you to try books you may once have passed on. You can also visit the Human Library which is just like any other library except that the books are people with stories to share.


This quietly powerful film looks at the need for empathy in our society through the eyes of the museum’s participants and the experiences of two Human Library books.

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Matthias Henkel's comment, Today, 5:16 PM
An emotional approach - that's key!
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Understanding Trump, byGeorge Lakoff

Understanding Trump, byGeorge Lakoff | Empathy and Compassion | Scoop.it

start with values, not policies and facts and numbers. Say what you believe, but haven’t been saying. For example, progressive thought is built on empathy, on citizens caring about other citizens and working through our government to provide public resources for all, both businesses and individuals...

 

 

Third, keep out of nasty exchanges and attacks. Keep out of shouting matches. One can speak powerfully without shouting. Obama sets the pace: Civility, values, positivity, good humor, and real empathy are powerful.

 

Calmness and empathy in the face of fury are powerful. Bill Clinton won because he oozed empathy, with his voice, his eye contact, and his body. It wasn’t his superb ability as a policy wonk, but the empathy he projected and inspired....

 

And remember JFK’s immortal, “Ask not what your country can do for you, but what you can do for your country.”

 

Empathy, devotion, love, pride in our country’s values, public resources to create freedoms. And adulthood

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(Empathic Education) Teaching with empathy is a breath of fresh air

(Empathic Education) Teaching with empathy is a breath of fresh air | Empathy and Compassion | Scoop.it
The empathy-based curriculum has been established at our school for several years now, and we have recently received international recognition for this work.

 

In 2014, Francis Street CBS was selected to become an Ashoka “changemaker” school — one of only five in Ireland. With more than 200 schools in Europe, Africa and the US, Ashoka schools form a global network of peer institutions that share a commitment to fostering empathy, creativity, teamwork and leadership among their students.

 

Sharing insights and ideas with like-minded educators convinced me that the commitment to teaching empathy is a truly global one, and I feel hopeful and inspired for the future of our students.

 

Fiona Collins

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(Empathic Relationships) 9 Ways To Be More Empathetic To Your Partner & Feel More Connected, According To Experts

(Empathic Relationships) 9 Ways To Be More Empathetic To Your Partner & Feel More Connected, According To Experts | Empathy and Compassion | Scoop.it

To have a healthy, strong relationship, it's important for you and your partner to feel deeply connected with each other. While it may be easier to maintain this during the honeymoon phase, being vulnerable in your relationship and finding ways to be more empathetic to your partner can help with strengthening that emotional bond.

Being empathetic means you're aware of someone's emotions from their perspective; you feel what they feel. Although it's important to be empathetic in every personal connection you have, it's vital to maintaining a long-lasting romantic relationship with your partner...

 

Here are nine ways you can become more empathic with your partner.

 

1. Put Yourself In Their Shoes..
2. Communicate About Their Emotions...
3. Be Active By Asking Questions...
4. Learn To Withhold Judgement...
5. Take Some Of Your Partner's Responsibilities...
6. Consider Your Partner's Wants & Needs...
7. Learn How To Be More Empathetic On Your Own Time...
8. Be Present When Your Partner Needs You...
9. Strive For Compassion...

 

RAVEN ISHAK

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Choosing Empathy

Choosing Empathy | Empathy and Compassion | Scoop.it
Researchers generally define empathy as the “ability to sense other people’s emotions, coupled with the ability to imagine what someone else might be thinking or feeling,” and it’s a skill that by the time we reach adulthood, we should be well versed in.

 

There are actually two types of empathy: “affective” empathy, which describes the sensations and feelings one has in response to other people's emotions, and “cognitive” empathy or “perspective taking”, which describes the ability to identify and understand other people’s emotions. Humans experience affective empathy from infancy, as they physically sense their caregivers’ emotions and learn to mirror them (positively and negatively).

 

Cognitive empathy develops later on, at around three or four years old. To be clear: by the time we’re toddling, empathy is hard-wired into our brains. And it’s not just humans who learn empathy – numerous studies have shown that animals also feel empathy toward their peers, as primatologist Frans de Waal explains: “Our evolutionary history suggests a deep-rooted propensity for feeling the emotions of others.” If a monkey is able to actively empathise, then why do humans appear to be so bad at it?

by Annette Barlow
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Mastering the art of ‘empathy’

Mastering the art of ‘empathy’ | Empathy and Compassion | Scoop.it

The studies conducted by authors Jennifer Lerner and Christine Ma-Kellams showed that majority of people went for a systematic mode of thought rather than their intuition. 

 

“Cultivating successful personal and professional relationships requires the ability to accurately infer the feelings of others – that is, to be empathically accurate.

 

Some are better at this than others, a difference that may be explained in part by mode of thought,” said co-author Jennifer Lerner of Harvard University.
She added, “Until now, however, little was known about which mode of thought, intuitive versus systematic, offers better accuracy in perceiving another’s feelings.”

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Stress Solution: Using Empathy to Reduce Stress, Anxiety, Fear and Develop Resilience. Edwin Rutsch Interviews Arthur Ciaramicoli

Stress Solution: Using Empathy to Reduce Stress, Anxiety, Fear and Develop Resilience. Edwin Rutsch Interviews Arthur Ciaramicoli | Empathy and Compassion | Scoop.it
Arthur P. Ciaramicoli is a licensed clinical psychologist. He is the author of The Stress Solution: Using Empathy and Cognitive Behavioral Therapy to Reduce Anxiety and Develop Resilience and The Power of Empathy: A Practical Guide to Creating Intimacy, Self-understanding and Lasting Love.

 

 He has been treating clients for more than 35 years. Arthur is a member of the American Psychological Association and the Massachusetts Psychological Association. Currently in private practice, he has been on the faculty of Harvard Medical School for several years and a lecturer for the American Cancer Society.
 
"Empathy calms the emotional brain so that we can perceive situations and interactions accurately and thoughtfully. With empathy, we produce our own natural stress-reducing chemicals that create calm, focused energy, allowing us to do and be our best."

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Study: Trust Your Gut or Think Carefully? Examining Whether an Intuitive, Versus a Systematic, Mode of Thought Produces Greater Empathic 

Study: Trust Your Gut or Think Carefully? Examining Whether an Intuitive, Versus a Systematic, Mode of Thought Produces Greater Empathic  | Empathy and Compassion | Scoop.it
Cultivating successful personal and professional relationships requires the ability to accurately infer the feelings of others — i.e., to be empathically accurate. Some are better than others at this, which may be explained by mode of thought, among other factors.

 

Specifically, it may be that empathically-accurate people tend to rely more on intuitive rather than systematic thought when perceiving others. Alternatively, it may be the reverse — that systematic thought increases accuracy. In order to determine which view receives empirical support, we conducted four studies examining relations between mode of thought (intuitive versus systematic) and empathic accuracy.

 

Christine Ma-Kellams
Jennifer Lerner

 

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Teach your child to be empathetic in our “selfie” world

Teach your child to be empathetic in our “selfie” world | Empathy and Compassion | Scoop.it
Even though the book is set up into three parts — Developing Empathy, Practicing Empathy, and Living Empathy — the introduction explains how to use the book. “Unselfie” offers a blueprint to show how to make the crucial shift to produce happy and successful children instead of self-centered, sad and stressed children.

The following story from the introduction clinched my attention and emotions right away. It helped me to see a different perspective and learn to walk in another’s shoes. It typifies that empathy starts with human connection.

 

 

Debbie Stewart

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