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Empathy Sells

Empathy Sells | Empathy and Compassion | Scoop.it

So if resonant work starts with empathy, then it follows that marketers themselves must be empathic. Projecting perspectives requires first understanding them. Roman Krznaric, in his fantastic animated video on empathy, gives the example of George Orwell (at minute 3:00) who, before writing Down and Out in Paris and London, immersed himself in East London’s street life, living among those on the social margins. He shared in their experiences, getting into the gritty details of the poor’s worldviews so that he could in turn authentically write about them.

 

BY: GRANT TUDOR

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David Hain's curator insight, June 28, 2013 2:33 AM

Great angle on an importanat topic.

Empathy and Compassion
The Empathy Movement Magazine: The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
Curated by Edwin Rutsch
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy and Compassion | Scoop.it

Sponsored by Edwin Rutsch Empathy Guide Services
Visit  http://cultureofempathy.com/Services/

These one-to-one empathy sessions support; well-being, healing, practicing to be a better listener and supporting you in creating empathic environments in your relationships, family, school, work, communities and beyond.


Subscribe to our Emailed Empathy Newsletter


Magazine Sections

*   Front Page: Empathy& Compassion (this page)
*   Animals
*   Art
*   Compassion

*   Compassionate Communications (NVC)

*   Curriculums
*   Education
*   Empaths

*   Empathic Family & Parenting

*   Empathic Design  (Design Thinking - Human-Centered Design)
*   Health Care

*   Justice

*   Self-Empathy & Self-Compassion
*   Teaching - Learning
*   Work 

*   etc.



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Thanks so much

Edwin Rutsch, Editor

Our Website CultureOfEmpathy.com

Join us on Facebook Center for Building a Culture of Empathy

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The One Leadership Skill That Impacts Overall Success

The One Leadership Skill That Impacts Overall Success | Empathy and Compassion | Scoop.it
OVERWHELMINGLY, EMPATHY TOPS THE LIST AS THE MOST CRITICAL DRIVER OF OVERALL PERFORMANCE.


Two things emerged from this analysis. One was the number of participants who were effective in certain skills. For example, 77% were effective at opening a conversation, but half were good at encouraging involvement, and only 40% were assessed as being able to listen and respond with empathy. Worse, just 33% were accomplished at maintaining or enhancing esteem.

Unfortunately, the empathy quotient (EQ) has a major impact on success, the researchers say. "Overwhelmingly, empathy tops the list as the most critical driver of overall performance."

by LYDIA DISHMAN

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Does Compassion Serves You Better Than Self-Interest?

Does Compassion Serves You Better Than Self-Interest? | Empathy and Compassion | Scoop.it
Why Compassion Serves You Better Than Self-Interest


Can compassion be good for the bottom line? According to Emma Seppälä, author of The Happiness Track, the answer is a clear yes. In the following excerpt from the book, Seppälä tells the story of someone who used compassion to his competitive advantage.


Drake is a happy, generous, and other-focused person. He is always interested in helping others whenever he can. He and his wife support a number of causes focused on improving the lives of children around the world who are at risk because of the poverty and violence that surround them. Kindness pervades his life.

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Choosing empathy: what it would be like to live in someone else’s shoes?

Choosing empathy: what it would be like to live in someone else’s shoes? | Empathy and Compassion | Scoop.it

One of the most challenging and equally rewarding aspects of studying abroad is that it challenged me to truly understand, and not just imagine, what it would be like to live in someone else’s shoes. In other words, to practice the art of empathy.

Last year, author Leslie Jamison came to Duke to talk about her about her book “The Empathy Exams.” The book is a collection of essays in which she recounts her experiences both receiving and giving empathy and the way in which it has impacted her interactions with others. Like many talks I have been to at Duke, I left inspired and motivated to be more intentional about empathizing over sympathizing with others.

 

By Sofia Stafford

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Empathy: This is the reason women yawn more than men

Empathy: This is the reason women yawn more than men | Empathy and Compassion | Scoop.it
It is well established that people will yawn when they see or hear someone else yawn, or even think or read about yawning
 
Yawning is contagious – that we already know – but now scientists have shown that women are more likely to be infected with a bout of contagious yawning than men for the simple reason that they feel greater empathy towards other people.

It is well established that many individuals will yawn when they see or hear someone else yawn, or when they even think or read about yawning. It is also known that yawning is likely to be more contagious between close friends and family members than between strangers.


Steve Connor 

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"Automated Empathy" works surprisingly well in healthcare

"Automated Empathy" works surprisingly well in healthcare | Empathy and Compassion | Scoop.it

Health care startup made a wild pitch to Cara Waller, CEO of the Newport Orthopedic Institute in Newport Beach. The company said it could get patients more engaged by “automating” physician empathy.

It “almost made me nauseous,” she said. How can you automate something as deeply personal as empathy?

But Waller needed help. Her physicians, who perform as many as 500 surgeries a year, manage large numbers of patients at various stages of treatment and recovery. They needed a better way to communicate with patients and track their progress.


BY BARBARA FEDER OSTROV

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Workshop: MX2016 - Practical Empathy - Indi Young

Workshop: MX2016 - Practical Empathy - Indi Young | Empathy and Compassion | Scoop.it
If you’re managing and leading the delivery of great experiences, this is your community. We will speak frankly about design, organizations, and leadership. Together we will gain the new insights, inspiration, and fortitude necessary to produce tomorrow’s great human experiences.


We will cover:

  • Warning signs when you need to spend time developing empathy
  •  Listening to customers, stakeholders, and peers to get at a deeper level
  • TBD (either learning to find patterns, or exploring a real data set for insights)
  • Ways to practice and adapt this mindset to your own work
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Empathy erosion: The unbearable lightness of killing

Empathy erosion: The unbearable lightness of killing | Empathy and Compassion | Scoop.it

“Empathy erosion” is used to explain how people are capable of causing extreme hurt to one another.


He defines empathy as a double-minded focus of attention, with cognitive and emotional components, and lack of empathy as a state of focus on the self only. The cognitive component regards the recognition what another person is going through, and the emotional component reflects the ability to respond with an appropriate emotion.


Empathy erosion can be transient and reversible or permanent (as in the case of some personality disorders, for instance) and it can arise through various factors such as corrosive emotions, beliefs (for example that one ethnic group is superior to another), tendency to conform. Baron-Cohen postulates that in the condition of empathy erosion, the empathy circuit in the brain functions abnormally.


By WISSAM SHAHIN 


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Psychologists have found that a spiritual outlook makes humans more resilient to trauma

Psychologists have found that a spiritual outlook makes humans more resilient to trauma | Empathy and Compassion | Scoop.it
A growing body of evidence suggests that a spiritual outlook can be a major asset in coping with trauma. Psychologists have found that both spirituality and religion provide some of the key elements—a strong social support group, the opportunity to infer meaning, and a focus on empathy—that are invaluable in recovering from traumatic events.


Donald Meichenbaum, co-founder of the cognitive behavior therapy school of psychotherapy and professor emeritus at the University of Waterloo, defines spirituality as “an attempt to seek meaning, purpose and a direction of life in relation to a higher power, universal spirit or God. Spirituality reflects a search for the sacred.” He tells Quartz that an ability to help others is itself a sign of recovery from trauma, and spirituality’s focus on forgiveness and empathy can help trauma victims reach this stage.


Empathy also leads to social comparison he adds, and the recognition that even a seriously traumatic event could have been worse. “Empathy permits one to find benefits,” he says. “We lost everything we posses but we came out alive.”

BY Olivia Goldhill

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Lon Woodbury's curator insight, January 30, 5:19 PM

It has been my personal experience that every successful emotional growth or therapeutic boarding school I've been involved with has either covert or overt spirituality. -Lon 

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3 Videos on the Importance of Empathy

3 Videos on the Importance of Empathy | Empathy and Compassion | Scoop.it
When you're having a tough day, the support of friends and colleagues is essential. That's why empathy -- that ability we all have to identify with other people's struggles and support them through hardships -- is so important. 

In the video above, Brene Brown (also the author of a much-beloved TED talk on the power of vulnerability) explains the difference between sympathy and empathy in this adorably-animated video from the RSA. For more information on why empathy matters for schools, read Lauren Owens' post "Empathy in the Classroom: Why Should I Care?"
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What does it take to be truly empathetic: Why a giant shoebox is coming to Perth

What does it take to be truly empathetic: Why a giant shoebox is coming to Perth | Empathy and Compassion | Scoop.it

by Rose-Anne Manns
What does it take to be truly empathetic – to understand others' feelings and perspectives? Roman Krznaric, Sydney-born philosopher and founder of the touring Empathy Museum, knows that personal experience is the best teacher. Listening to others' stories is the next best thing.

And that's the step he's asking attendees of the Perth International Arts Festival to take at the museum's A Mile in My Shoes interactive exhibition. Visitors to its giant shoebox get to walk in the shoes of a stranger – be it a refugee, a sex worker or a FIFO worker – while listening to their audio stories.

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Five Ways to Put Self-Compassion into Therapy

Five Ways to Put Self-Compassion into Therapy | Empathy and Compassion | Scoop.it
Tim Desmond offers practical strategies from his new book on integrating the science of self-compassion into clinical treatment.


What is self-compassion? It is intimately tied to the practice ofmindfulness—a special way of paying attention to the present moment, with complete acceptance of our thoughts, feelings, and bodily sensations. Self-compassion comes from the understanding, gleaned through moments of mindfulness, that every human being suffers, that we all want to be happy but often don’t know how to find happiness, and that this commonality connects us with everyone else.


Understanding these truths, recognizing our own vulnerabilities, and practicing more kindness toward ourselves is at the heart of self-compassion.


By Tim Desmond 

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What is Empathy?

Grovo is a better way to learn at work. From onboarding to professional development, Grovo's 60-second microlearning videos teach everything 21st century employees need, delivered on a platform that learners and trainers love. Learn more at www.grovo.com.
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Empathy erosion: The unbearable lightness of killing

Empathy erosion: The unbearable lightness of killing | Empathy and Compassion | Scoop.it

“Empathy erosion” is used to explain how people are capable of causing extreme hurt to one another.


In his book The Science of Evil. On Empathy and the Origins of Cruelty psychiatrist Simon Baron-Cohen uses the term “empathy erosion” to explain how people are capable of causing extreme hurt to one another.

He defines empathy as a double-minded focus of attention, with cognitive and emotional components, and lack of empathy as a state of focus on the self only. The cognitive component regards the recognition what another person is going through, and the emotional component reflects the ability to respond with an appropriate emotion. Empathy erosion can be transient and reversible or permanent (as in the case of some personality disorders, for instance) and it can arise through various factors such as corrosive emotions, beliefs (for example that one ethnic group is superior to another), tendency to conform. Baron-Cohen postulates that in the condition of empathy erosion, the empathy circuit in the brain functions abnormally


.By WISSAM SHAHIN

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Self-compassion: A Stanford scientist says a simple psychological shift can make you more successful

Self-compassion: A Stanford scientist says a simple psychological shift can make you more successful | Empathy and Compassion | Scoop.it

By consistently practicing self-compassion, Seppala says you'll reap a number of biological and psychological benefits, including enhanced well-being and less anxiety and depression. You'll also have an easier time bouncing back from stressful situations — a trait psychologists call resilience.

When I spoke with Seppala, she emphasized that you can't always change your circumstances — you can't go back in time and fix the interview or the date. But you can certainly change how you respond, and specifically, whether you learn from the situation. 


Shana Lebowitz

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Why Yawning Is More Contagious For Women

Why Yawning Is More Contagious For Women | Empathy and Compassion | Scoop.it

Contagious yawning happens more often between friends and family than strangers, more often with women than men: study.


How do you interpret a yawn? Whether a sign of fatigue or boredom, psychologists say yawning is contagious, yet not all people are susceptible. A new study based on five years of direct observation finds mirroring another's yawn happens more often between friends and family than strangers, more often for women than men.

According to the Italian researchers, their work “supports the hypothesis that this phenomenon has an empathic basis.” So are women simply more empathic than men?

By Susan Scutti

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Social contagion: Women more likely to yawn in response to others, study says

Social contagion: Women more likely to yawn in response to others, study says | Empathy and Compassion | Scoop.it

There’s been building evidence that a yawn’s ability to spread to others is somehow correlated with the ability to empathize -- to pick up on others’ emotional states and imagine what they may be thinking or feeling.


Contagious yawning seems to increase starting around the age of 4 or 5 years, about the same time children start developing the ability to identify other people’s emotions, and it falls when those empathetic abilities also fall in old age. 


by Amina Khan 

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Empathy Training Lit Review Team meeting 2015-02-01

Empathy Training Lit Review  Team meeting 2015-02-01 | Empathy and Compassion | Scoop.it

We held our Empathy Training Literature Review Team meeting yesterday. Do join us 
https://www.facebook.com/events/1255265621155567/


Our team holds regular meetings to gather, research, share, discuss, 'empathize with', analyze and organize academic based papers, articles and studies about teaching and training empathy. 
http://j.mp/EmpathyLitReview


We are;

  • - Building a website with these empathy training resources. You can add papers to our database with the Input Form.
  • - Creating a meta-analysis study and paper from our findings. This project supports the development of our Empathy Training and Curriculum project.
  • - We especially invite the academic community, professors, Phds, graduate students and researchers to join our team.


Some team members

  1. Edwin Rutsch
  2. Melissa Oudshoorn-Fuller
  3. Yonty Friesem
  4. Xuan Zhau  
  5. Rosa Zubizarreta   
  6. Mercedes Calcaño  
  7. Sascha Bosetzky
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The Trouble With Empathy

The Trouble With Empathy | Empathy and Compassion | Scoop.it

My complaint is against empathy as a moral guide. But as a source of pleasure, it can’t be beat.


At a time when politicians, journalists, and public figures of all kinds confidently proclaim empathy as a cure for the world’s ills, Bloom argues for exactly the opposite. In his research on the subject, as well as in experiments conducted with his graduate students at the Mind and Development Lab at Yale University, Bloom has made the case that empathy is an unreliable moral guide, one that can be easily exploited.

Clarity of definition remains important for Bloom in his popular writing, which at times engenders public critiques that range from polite to downright furious. And so throughout our interview, Bloom was careful to define his terms. “What I mean by ‘empathy,’” he told me, putting forth a definition that attempts to complicate the more typical understanding, “is putting yourself in other people’s shoes, feeling what they feel.”


Allyson Kirkpatrick interviews Paul Bloom

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Social Empathy Trumps Hard Skills: Three Skills Millennial Marketers Need: Advice From Microsoft, Pixlee, & McKinsey Marketing Leaders

Social Empathy Trumps Hard Skills: Three Skills Millennial Marketers Need: Advice From Microsoft, Pixlee, & McKinsey Marketing Leaders | Empathy and Compassion | Scoop.it
Microsoft, Pixlee, and McKinsey marketing thought leaders and executives share how millennials can become successful marketers in today's digital age.


1. Social Empathy Trumps Hard Skills

Geoffrey Colon, Communications Designer at Microsoft and Author of Disruptive Marketing


This skill may catch many marketers off guard because it’s not one you can simply learn like video editing or statistics. It’s called social empathy. How can you put yourself in the shoes of others (usually your customers) and be truly human? Computer technology and automation is taking over a large part of marketing once done by people. But empathy isn’t something machines can learn. We want to speak to humans when it comes to ideas and project management. We want to entrust their vision more than programmatic software.

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The Importance of Empathy in the Workplace | Arkadin Blog

The Importance of Empathy in the Workplace | Arkadin Blog | Empathy and Compassion | Scoop.it
Empathy builds both customer and colleague satisfaction

In today’s business world, empathy is essential for winning customer loyalty. Star marketers always say “Know your audience”. Today, that audience isn’t a monolithic market segment or demographic – it’s a diverse, multilingual, socially connected, global group of individuals, each with something different to say.


To reach them, you must listen closely, put yourself in their place, and ask “What problem can I solve for this particular person?” By making sure your products or services answer that question, you create long-term relationships with customers (and reap the benefits when they share their satisfaction with their networks). 


Empathy: the great equalizer

Sophie Huss



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The School of Life presents Roman Krznaric on Empathy in association with Guardian Live

The School of Life presents Roman Krznaric on Empathy in association with Guardian Live | Empathy and Compassion | Scoop.it
Guardian Live is pleased to announce its association with The School of Life, who are presenting a secular sermon on empathy in Australia with international guest Roman Krznaric.

Drawing on his latest book, Empathy: Why It Matters and How to Get It, cultural thinker and internationally acclaimed empathy expert Roman Krznaric reveals how empathy - the art of stepping into the shoes of another person and seeing the world from their perspective - can not only enrich personal life but create wider social change.
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Join the Empathy Training Literature Review Project Team

Join the Empathy Training Literature Review Project Team | Empathy and Compassion | Scoop.it
Join Facebook Event - Attend the Literature Review Team Meetings
Monday, February 1, 11 am PST (Time Converter): 

Our team holds regular meetings to gather, research, share, discuss, 'empathize with', analyze and organize academic based papers, articles and studies about teaching and training empathy.  You can add papers to our database with the Input Form. 

We are creating a meta-analysis study and paper from our findings. This project supports the development of our Empathy Training and Curriculum project.

 Join the Literature Review Team
  • Melissa Oudshoorn-Fuller (Working on Pd on empathy training. Communication Science at University of Twente, Holland)
  • Edwin Rutsch (Director: Center for Building a Culture of Empathy)
  • Yonty Friesem (PhD. Central Connecticut State University)
  • Xuan Zhau (PhD Candidate in Perspective Taking, Brown University)
  •  

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Culture of Peace in school with NVC - Film 5 of 5 - From anger to empathy, Mona and Mohammed

Film 5 of 5 about resolving conflicts in schools. Mohammed from 6th grade and the teacher Mona tell us how their conversation about feelings and needs helped them to resolve a conflict.

See how teachers resolve conflicts using the methods of Nonviolent Communication and how this boosts the feeling of community and Culture of Peace. This contributes to stronger children who are better equipped to manage a complex and changing world.
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Why Kindness Heals: empathy for a patient -- listening, connecting, and validating them

Why Kindness Heals: empathy for a patient -- listening, connecting, and validating them | Empathy and Compassion | Scoop.it
While some clinicians don't appreciate this reality, research has demonstrated that when a physician or nurse shows empathy for a patient -- listening, connecting, and validating them -- the patient is more likely to recover faster across a wide variety of medical conditions to even include surgery.


One study has demonstrated that an empathetic interaction with a physician can have as much of a positive impact on one's risk of heart attack as taking an aspirin a day.

James R. Doty, M.D.

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