In my work as a systems change specialist in schools and other learning communities, here are the practices I encourage instructional leaders to promote:
1. Teach listening as a core skill and expect it as a cultural practice.Start by being an active listener yourself and give people the time they need to reflect. Time not made for someone is time wasted.
2. Make dialogue a primary team, group or classroom practice. Dialogue opens the doors to exploration—what Peter Senge in his guide “The Fifth Discipline Fieldbook” calls “skillful discussion,” where thoughtful decisions can be made that honor all participants (or, in business, stakeholders).
3.Identify roles, not organizational charts. When people are able to articulate their role, what they need to be successful and what gets in the way of their success, an empathic understanding is present and the beginnings of a healthy team, class or group takes shape.
4. Lead with consistency, authenticity and honesty. Be clear as to why you are doing what you are doing. Do not lead or manage through personality but rather through articulation. To articulate is to clarify.
by David A. Levine, the director of the School of Belonging Training Institute at Creative Response to Conflict (CRC)