Customer experiences are built on customer perceptions - but how can you figure out what someone's feeling? That's where empathy comes in, and we're here to help you learn it...
There are 2 types of mirroring exercises – physical and emotional. Physical mirroring is an essential part of a child’s cognitive development. We see it very early on when children begin to mimic the actions of adults. Later on, as we develop emotions, mirroring becomes the basis for our deeper connections with the events we witness in life. Its scientific basis is a set of cells located on either side of our brain, called mirror neurons, which are fundamental to our ability to see and relate to the world and other people.
Mirroring the actions and emotions of others is – literally – putting yourselves in their shoes. Whether you engage in a physical or emotional mirror exercise, you’ll identify with the person you’re mirroring by acting out their situation and assessing your own feelings – which you can assume are also theirs.
by Andrew Konoff