Empathy and Compassion
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What Is Your Empathy IQ? How Did It Get There?

What Is Your Empathy IQ? How Did It Get There? | Empathy and Compassion | Scoop.it

I have learned that empathy may not be a natural reflex for each of us, but it can be developed and nurtured over a lifetime. Learning to flex my empathy muscle made me stronger. It helped shape me into a leader who listens.

 

In the winning Empathy Essays appearing here during the next few days, you will read stories where an individual, often in an unplanned moment, clears the hurdle of escalating conflict to reach new momentum in their understanding of others. I cannot begin to compete with their eloquence, so instead I will offer reflections on "empathy" as a process and a skill.

 

According to Hal Saunders, founder of the International Institute for Sustained Dialogue, "Dialogue is a process of genuine interaction through which human beings listen to each other deeply enough to be changed by what they learn...."

by Jacqueline Joyner-Kersee
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Empathy and Compassion
The Empathy Movement Magazine: The latest news about empathy and compassion from around the world - CultureOfEmpathy.com
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Empathy Movement Magazine

Empathy Movement Magazine | Empathy and Compassion | Scoop.it

Sponsored by Edwin Rutsch
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 and Consulting Services

Subscribe to our Emailed Empathy Newsletter

 

Empathy Magazine Sections

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ACP Internist, March 2013 - New research links empathy to outcomes

ACP Internist, March 2013 - New research links empathy to outcomes | Empathy and Compassion | Scoop.it
New research links empathy to outcomes


From the March ACP Internist,  By Stacey Butterfield

It’s not hard to understand why patients might value empathy in medicine.

“Who doesn’t want to have a physician who understands what they’re feeling? Everybody wants that. Everybody feels in their gut that is important,” said Daniel Z. Louis, managing director of the Center for Research in Medical Education and Health Care at Jefferson Medical College in Philadelphia.

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Transcript: Hillary Clinton's Democratic National Convention speech, "Trying, as best we can, to walk in each other's shoes."

Transcript: Hillary Clinton's Democratic National Convention speech, "Trying, as best we can, to walk in each other's shoes." | Empathy and Compassion | Scoop.it

We have to heal the divides in our country. Not just on guns. But on race. Immigration. And more. That starts with listening to each other. Hearing each other. Trying, as best we can, to walk in each other's shoes.  

So let's put ourselves in the shoes of young black and Latino men and women who face the effects of systemic racism, and are made to feel like their lives are disposable.

Let's put ourselves in the shoes of police officers, kissing their kids and spouses goodbye every day and heading off to do a dangerous and necessary job. We will reform our criminal justice system from end-to-end, and rebuild trust between law enforcement and the communities they serve. 

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9 Clues You're Raising An Especially Empathetic Kid

9 Clues You're Raising An Especially Empathetic Kid | Empathy and Compassion | Scoop.it
Author and empathic life coach, Jennifer Soldner notes that a sign of empathy in children can be extreme moodiness.

 

Unfortunately, we live in a world where bullies exist online as well as on the playground. Because of this, you definitely want to do your part as a parent to make sure you are raising kids who are compassionate and caring in hopes that it will rub off on everyone else.

 

But when they are young, and they are developing their vocabulary and social skills, it can be difficult to know if your hard work is paying off. But don't worry, there are clues you're raising an especially empathetic kid that you can spot early on and make sure that your kid is on the right track.

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Studies Show How Reading Fictional Books Can Boost Our Empathy

Studies Show How Reading Fictional Books Can Boost Our Empathy | Empathy and Compassion | Scoop.it
Literary fiction is particularly stimulating, prompting us to understand and feel empathy.

Measuring this empathetic response, researcher Dr. Raymond Mar and a few others were lead by no other than Oatley, who were the first to use the “Mind of the Eye Test”. Participants were shown 36 images of people’s eyes.

They had to choose among them, one of the four terms offered to decipher what they were thinking and feeling.

 

CHANTEL JVR

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Is Empathy Hardwired in the Brain or Do We Learn It through Experience?

Is Empathy Hardwired in the Brain or Do We Learn It through Experience? | Empathy and Compassion | Scoop.it
The basics of social behavior come from the brain’s emotional system, which is an important contributor to empathy and morality from infancy through adulthood. Babies often cry when they hear another baby crying, because knowing that another person is unhappy makes them feel bad.

 

Even rats will work to help another rat who seems to be in distress. So some precursors of social skills are probably built into the brain, but experience also influences how well children understand and respond to the needs of other people.

Initiating joint attention to an object is one of the earliest indications of social skills. Babies who frequently point out interesting things to other people at nine or ten months are more likely to be rated as socially competent at two and a half years. By their first birthday, babies already like characters who help others better than those who hinder. True empathy, the ability to appreciate and talk about other people’s feelings, develops by age five.

 

by SANDRA AAMODT

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(Teaching Empathy) Want Your Kids To Care? Let Them Play |  Michele Borba

(Teaching Empathy) Want Your Kids To Care? Let Them Play |  Michele Borba | Empathy and Compassion | Scoop.it

10 Tips to Help Us Stop Stressing the Empathy Out of Our Kids

1. Cut one activity to make room for play with friends.

Sit down with your child and his calendar right now and ask: is there one extra activity that can be cut to free up time to connect with peers and practice social skills? Make sure “be with friend” is added to the agenda. Kids are starved for play—so it’s crucial that during these few short months we make up this deficit as much as possible.

REALITY CHECK: 80% of kids say they wish they had more free time; 41% admit feeling stressed most of the time because they have too much to do. 

2. Choose activities that emphasizes fun.
(A diverse mix of kids doesn’t hurt either!)


Kids need time to relax and be in situations that force them to interact with other kids—and if some of those other kids represent other races, cultures, genders and belief systems, so much the better. 


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(Empathy in Education) The same trait that can make you popular in middle school also helps you succeed at work

(Empathy in Education) The same trait that can make you popular in middle school also helps you succeed at work | Empathy and Compassion | Scoop.it

The key to gaining and keeping power, Keltner argues, is empathy, or being attuned to what other people are feeling. And that's equally true whether we're talking about middle schoolers or working professionals.

Now for the insight that really rocked my teenage self's world (and my current one): Popularity — at school or at work — is on some level about having social influence. And while mean people may be well-known, they aren't necessarily well-liked or considered influential members of the community.'..

 

Emotional intelligence is related to empathy.)

Keltner explained: "The empathetic kids who know how to read other people's emotions and are aware of the emotional dynamics of social life … also get the status and respect of other kids. They have power."

 

Shana Lebowitz

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5 Signs Of Narcissistic Personality Disorder: narcissist's lack of empathy is one of the major reasons it's toxic to be around them.

5 Signs Of Narcissistic Personality Disorder: narcissist's lack of empathy is one of the major reasons it's toxic to be around them. | Empathy and Compassion | Scoop.it

A narcissist's lack of empathy is one of the major reasons it's toxic to be around them. They don't take into consideration the feelings and needs of the people around them; instead, they are more likely to use them for their own personal gain. They don't pay attention to what other people want or need, making it essentially impossible to maintain a healthy relationship with a narcissist.

In a study published by The Personality and Social Psychology Bulletin, it was shown that this lack of empathy is driven by narcissists' entitlement, exploitativeness, and exhibitionism. In the study, narcissists were presented with a variety of scenarios in which the subject was distressed or had been victimized in some way. Researchers found many narcissists lacked empathy even when the scenario was relatively severe (i.e., the subject was overwhelmed with depression or had experienced domestic violence)

 

 
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Why we need to move empathy from personal emotion to collective moral concern | Aeon Videos

Why we need to move empathy from personal emotion to collective moral concern | Aeon Videos | Empathy and Compassion | Scoop.it
Why we need to move empathy from personal emotion to collective moral concern

Empathy comes in two distinct forms: affective empathy is our instinct for mirroring the emotions of others, while cognitive empathy is our conscious ability to understand someone else’s perspective. In this instalment of Aeon In Sight, the British writer Roman Krznaric argues that empathy is a uniquely powerful – if often overlooked – tool for transforming and improving societies on a mass scale.

 

Using it effectively, however, requires much more than affective empathy’s rush of emotions and reflexive reactions, to which the culture today seems particularly inclined. Rather, to get the most out of empathy, we must focus on widening our moral concern through cognitive empathy, finding ways to move from the personal to the collective.

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(Empathic Education) Schools Are Failing To Develop Students With Moral Identities

(Empathic Education) Schools Are Failing To Develop Students With Moral Identities | Empathy and Compassion | Scoop.it
The pressures of national academic standards have pushed character education out of the classroom.

 

In the recently released Unselfie: Why Empathetic Kids Succeed in Our All-About-Me World, Michelle Borba claims narcissism is on the rise, especially in the Western world, as more teens concur with the statement: “I am an extraordinary person.” If empathy is crucial to developing a moral identity, then this trend should be troubling to parents and educators who hope that students foster the ability to see the world through others’s eyes.

 

My own observations support the data. I’m frequently unnerved by the behaviors I see in classrooms and hallways every day, from physical and verbal bullying, to stereotyping, to students leaving trash strewn all over the outdoor cafeteria courtyard.

   

PAUL BARNWELL

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(Teaching Empathy) Three ways to build customer empathy within your company 

(Teaching Empathy) Three ways to build customer empathy within your company  | Empathy and Compassion | Scoop.it
The role of empathy in customer experience is an increasingly popular – and important factor – in how we understand and manage our customer relationships. Listed below are a few easy ways to start building customer empathy within your company:

Ethnographic research. Go out and observe the customer using your products and services. It can be very eye opening to observe this first hand, particularly if you have key leaders and decision makers participate.


Customer immersion rooms. Set up a room to include the various interaction points that customers use. This is becoming a great way for a broader internal audience to understand the customer experience in a first-hand way.

 

 Sharing the customer journey. Customer journey mapping is a popular way many companies today are trying to understand customer experiences...

 

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Editorial: Empathy and Health Care Quality

Editorial: Empathy and Health Care Quality | Empathy and Compassion | Scoop.it


Empathic engagement in patient care leads to improved patient outcomes. This is what we found in 2 studies.

 

In the first study1 of 29 family physicians and their 891 patients with diabetes mellitus in the United States, we found that physicians’ higher scores on the Jefferson Scale of Empathy (JSE) were significantly associated with indicators of diabetic control (hemoglobin A1c <7.0% and low-density lipoprotein cholesterol <100).

 

In the second study, 2 with a much larger number of physicians and patients (242 general practitioners and 20 961 patients with diabetes mellitus) in Parma, Italy, the hypothesis of the association between higher physician empathy and a lower incidence of acute metabolic complications that required hospitalization was confirmed.


To the best of our knowledge, these are the only 2 empirical studies in which a validated instrument, specifically developed to measure physician empathy (JSE), was used to predict tangible outcomes of care while controlling for the possible confounding effects of a number of variables (ie, sex and age of patients and physicians, type of insurance, geographic area in which care was …

 

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Why Kids Need More Empathy

Why Kids Need More Empathy | Empathy and Compassion | Scoop.it
(With all that we are hearing, reading and experiencing daily, I thought reprinting this short excerpt from Unselfie: Why Empathetic Kids Succeed in Our All-About-Me World, by Michele Borba, would be a very good idea.)

“What trait do kids really need to be happy and successful?” Over the years, hundreds of parents have asked me that question. My answer surprises most: empathy. More than acing tests or earning fancy degrees, kids — and adults — who understand and appreciate the people around them are better able to collaborate, innovate and problem-solve. Studies show they are happier too.

 

– Debbie Williamson

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Create a Customer Empathy Map in 6 Easy Steps!

Create a Customer Empathy Map in 6 Easy Steps! | Empathy and Compassion | Scoop.it
Creating a Customer Empathy Map builds empathy towards your targeted audience to identify your users’ needs and pain-points to help your design process.

 

Empathy maps are a gathering of information that depicts your ideal customer. As your team starts to gather data, it is important to know the difference between empathy and sympathy.

 

Although the two words sound the same, they mean two different things. 

 

Empathy is when you feel and understand someone’s feelings, attitude, and experiences. It is the understanding of other’s experiences with everyday life events. 

 

Sympathy is related to feeling sorry for another person’s grief and troubles.

 

 Charlene Perrin

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In Fiery DNC Speech, Biden Knocks Trump for ‘Lack of Empathy,’ ‘Unbounded’ Cynicism

In Fiery DNC Speech, Biden Knocks Trump for ‘Lack of Empathy,’ ‘Unbounded’ Cynicism | Empathy and Compassion | Scoop.it

“His lack of empathy and compassion can be summed up in the phrase I suspect he’s proud of having made famous — ‘you’re fired,’” Biden said. “Think about everything you’ve learned as a child no matter where you were raised. How can there be pleasure in saying, ‘you’re fired?’”

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We Need Empathy - Monica Lewinsky

We Need Empathy - Monica Lewinsky

 

The shift begins with something simple, but it's not easy. We need to return to a long-held value of compassion, compassion and empathy.
 
Online, we've got a compassion defecit, an empathy crisis.
Researcher Brene Brown said, "Shame cannot survive empathy."
I've seen some very dark days in my life, and it was empathy and compassion from my family, friends, professionals and strangers that helped me get through. Even empathy from one person can make a difference.
 
 
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Humane Education Empathy Workshops - YouTube

We conduct humane education workshops here in South Africa in communities that are down-trodden by crime, poverty and disregard for life – any life – all life.

The upliftment of spirit that comes with the slow discovery by our workshop delegates of what it is to care for those who are at our mercy – the animals – is reward beyond measure. We at Humane Education are becoming acutely aware that there is only One Struggle in the world today – namely, the evolution of morality. But morality cannot be achieved at all if animals are excluded from our realm of concern. I believe that True Humanity begins with a valuing of others – inclusive of religion, colour, tribe, orientation, gender and species.
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The complex dynamics of empathy

The complex dynamics of empathy | Empathy and Compassion | Scoop.it
People are not naturally tuned to empathise, yet empathy is what makes us human

“Never criticise a man until you've walked a mile in his moccasins,” is an old (Red) Indian proverb. Today in the customer care industry, we expect employees to be extremely empathetic in their dealings. They are taught to spout phrases such as, “I can understand what you feel…”. It is not always easy to place oneself in another’s shoe. More often than not, it comes off as an empty sort of phrase.

What is empathy? It is, in the words of Carl Rogers, “to sense the hurt or the pleasure of another as he senses it.”

 

CHANDRIKA R. KRISHNAN

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When It Comes to Empathy, Your Gut May Be Failing You

When It Comes to Empathy, Your Gut May Be Failing You | Empathy and Compassion | Scoop.it
As Christine Ma-Kellams of the University of La Verne and Jennifer Lerner of Harvard write in a study they have just published in the Journal of Personality and Social Psychology, this belief has thoroughly penetrated the mainstream.

 

“Indeed,” they write, “praise for intuitive processing can be found in a wide range of popular books, some from serious scholars … others from professionals and practitioners.

 

The presumed advantages of intuition for empathic accuracy is also endorsed in several national security contexts, as evidenced by the U.S. Navy’s $3.85 million dollar program of research on intuitive thinking processes.”

But what if this common sense is wrong? What if the way to better understand what someone else is feeling — to enhance your empathic accuracy, to use the term researchers use — is to sit down and think about it in a more rational, logical way? That’s what the researchers have found, in three experiments they just published.

 By Jesse Singal

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Kindness Contagion

Kindness Contagion | Empathy and Compassion | Scoop.it

The battle between dark and light conformity likely depends on which cultural norms people witness most often. Someone who is surrounded by grandstanding and antagonism will tend towards hostile and exclusionary attitudes herself.

 

Someone who instead learns that her peers prize empathy will put more work to empathize herself, even with people who are different from her. By emphasizing empathy-positive norms, we may be able to leverage the power of social influence to combat apathy and conflict in new ways.

 

And right now, when it comes to mending ideological divides and cultivating kindness, we need every strategy we can find.

 

Jamil Zaki is an Assistant Professor of Psychology at Stanford University, and director of the Stanford Social Neuroscience Lab.

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Being an empathetic coach 

Being an empathetic coach  | Empathy and Compassion | Scoop.it
To be a better coach we need to be more empathetic!

As a coach, you need to develop a willingness to accept the differences in people.  The world would be a boring place if we all thought and behaved in the same way.  It would be dull and monotone if we all looked the same and if we had all done the same things.  It is our differences that make us so interesting to one another.

 

We, as coaches, have to acknowledge that differences exists within each of us.  We have to be willing to accept that everyone’s experience is true.  True to them.  We can all experience the same event, but we may all interpret it differently.  No one is wrong.  It’s like taking a picture of the same mountain from different positions – it’s not going to be the same picture – maybe similar but not the same.  We have to be ready and willing to accept that it’s ok for people to see things differently.  

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The New Science of Empathic Accuracy Could Transform Society

The New Science of Empathic Accuracy Could Transform Society | Empathy and Compassion | Scoop.it
Do you believe that the ability to put yourself in someone else’s shoes and feel empathetic is more the result of gut intuition or systematic reasoning? Contrary to popular belief, new research has identified that engaging in systematic and methodical thinking—as opposed to relying on gut instincts or intuition—is associated with increased accuracy when interpreting others' feelings.

As it turns out, the latest empirical evidence suggests that you shouldn’t trust your gut reaction completely in order to optimize empathic accuracy, which is the ability to pick up on the motivations, mindset, and emotions of others. 

In the 1980s, William Ickes coined the term 'empathic accuracy,' which he described as "everyday mind reading" and discusses at length in his seminal book, Everyday Mind Reading:  Understanding What Other People Think and Feel. Having a cognitive appreciation of other people's state of mind is also referred to as 'mentalizing.'

 

Christopher Bergland

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The complex dynamics of empathy

The complex dynamics of empathy | Empathy and Compassion | Scoop.it

Can empathy be extended using one’s imagination? In a speech before he became President, Barack Obama stressed how important it is “to see the world through the eyes of those who are different from us... When you think like this — when you choose to broaden your ambit of concern and empathise with the plight of others, whether they are close friends or distant strangers — it becomes harder not to act, harder not to help.”

 

I believe the best way to develop our empathetic skills is to treat others the way we would like to be treated, and this teaching process needs to start young. Then the phrases used by people would not be a mere ‘lip service’ and would be genuine.

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(Empathic Leadership) Why Empathy Makes for Stronger Organisations

(Empathic Leadership) Why Empathy Makes for Stronger Organisations | Empathy and Compassion | Scoop.it

Empathetic leaders

Like this CEO, there are many (often successful) people in organisations who are direly lacking in empathy. Some executives are quite narcissistic. Self-centered as they are, they may find it difficult to put themselves in other people’s shoes. Other executives may have sociopathic traits. They project an air of sincerity, but in reality they feel nothing, and are fine with that. Some people even turn empathy into a destructive force, using their keen sense of a person’s emotional state to manipulate or destabilize him or her. Many more people, like the CEO, are wary of the chaos that might ensue if “personal feelings” were acknowledged. But behaving in these ways in our increasingly network-oriented society comes with a steep price.

Empathic executives are better at managing relationships. They establish safe environments in which people can express hopes and fears. Because it is “contagious,” empathy contributes to better negotiation, collaboration, and conflict resolution.

 

Empathy plays an important role in effective team formation. When the expression of empathy is part of a company’s culture, its stress level will be lower. All of these advantages lead to a more committed workforce with a greater motivation to perform beyond expectations.

 

 Manfred Kets de Vries, INSEAD Distinguished Clinical Professor of Leadership Development & Organisational Change 

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