A client of mine is totally fed up with his boss. He has recently undergone quite a difficult, uncomfortable operation – the second in a series. Since then, there have been several interactions with his boss. Not once has he been asked how he is; worse, the task heat is full-on with a series of late night conference calls, led by the boss who always requires my client’s attendance. Amazed by the complete lack of empathy shown by his boss, my client is fast losing trust in him.
Empathy is right at the core of trusted relationships. If someone is genuinely on our side, interested in what we are thinking and feeling, and intent on helping us out – then we feel safer with them, readier to talk about what is uncomfortable and challenging for us, and more prepared to give them our trust.
by Julian Powe