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12 Tips for Handling Difficult Conversations

12 Tips for Handling Difficult Conversations | Emotional Intelligence Quotient | Scoop.it
Take your leadership skills to the next level by getting comfortable with confrontation. Here are 12 ways to diffuse difficult people.

Via EQRocks
Patricia Clason's insight:

Great ideas, add this one: Appreciate what is good about your difficult person. It shifts your attitude about the person and the conversation!

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EQRocks's curator insight, March 28, 2013 10:52 PM

We all have an inner, EQ-savvy voice that tells us when we need to have a difficult conversation with someone... Do it... these should help!

Garth Sanginiti's curator insight, July 24, 2013 8:33 PM

"The consequence of not having that uncomfortable conversation is costly. A CPP Inc. study of workplace conflict reveals that employees in the U.S. spend roughly 2.8 hours per week dealing with conflict. Thirty-three percent of employees report that the conflict led to personal injury and attacks, and 22 percent report that it led to illness and absence from work. Ten percent report that project failure was a direct result of conflict. A similar study by Psychometrics in Canada, showed that 32 percent of employees have to deal with conflict regularly. More alarming is a recent study by Accenture revealing that, even in this challenging economic climate, 35 percent of employees leave their jobs voluntarily because of internal politics."

Emotional Intelligence Quotient
emotional intelligence and social intelligence wisdom
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Fuel Critical Thinking: Ask Powerful Questions

Fuel Critical Thinking: Ask Powerful Questions | Emotional Intelligence Quotient | Scoop.it
Three levels of questions for teachers, coaches, parents to generate deeper thinking
Patricia Clason's insight:

Coaching asks you powerful questions, this is why

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Creating Hope - practical, realistic

Creating Hope - practical, realistic | Emotional Intelligence Quotient | Scoop.it

In 1965 Martin Seligman “discovered” learned helplessness. He found that when animals are subjected to difficult situations they cannot control, they  stop trying to escape. They become passive. Human beings are...

Patricia Clason's insight:

This kind of hope can help you make positive, powerful strides in your life!

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Seth's Blog: Your mood vs. your reality

Seth's Blog: Your mood vs. your reality | Emotional Intelligence Quotient | Scoop.it
Who is happy? Are rock stars, billionaires or recently-funded entrepreneurs happier? What about teenagers with clear skin? Either what happens changes our mood... or our mood changes the way we narrate what happens. This goes beyond happiness economics and the...
Patricia Clason's insight:

Wise Words from Seth Godin. What reality do you keep track of??

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What's the Difference Between Emotion, Feeling, Mood?

What's the Difference Between Emotion, Feeling, Mood? | Emotional Intelligence Quotient | Scoop.it
The neuroscience is fascinating, emotions are immediate biological signals, feelings come later, and moods build up over time.
Patricia Clason's insight:

Great distinctions about Emotion, Feeling, Mood with resources to go deeper in understanding...

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The Most Important Skill for Science or Self-Improvement

The Most Important Skill for Science or Self-Improvement | Emotional Intelligence Quotient | Scoop.it
If I could ensure that kids come away from science class with one thing only, it wouldn’t be a set of facts. It would be an attitude—something that the late physicist Richard Feynman called “scientific integrity,” the willingness to bend over backward to examine reasons your pet theories about the...
Patricia Clason's insight:
The most important skill in science or self-improvement is noticing the unexpected. Be surprised today and grow!
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Signs That You Lack Emotional Intelligence - HBR

And four ways to improve it.
Patricia Clason's insight:

Good reading on New Year's Day! Make yourself a promise to learn more about Emotional Intelligence. All can benefit!

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DIY Tools for a Successful New Year's Resolution

DIY Tools for a Successful New Year's Resolution | Emotional Intelligence Quotient | Scoop.it
As a clinical psychologist, I've always liked the tradition of taking stock at year's end to see which health habits are working and which need changing. But not all of us benefit from this tradition. If you're serious about using the new year to mak...
Patricia Clason's insight:

Great little piece on attitude and actions for change.

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Three Tips for Holiday Peace - How To Use Emotional Intelligence

Three Tips for Holiday Peace - How To Use Emotional Intelligence | Emotional Intelligence Quotient | Scoop.it
How can we use emotional intelligence to reconnect with the joy and peace of the holidays? Here are three practical, powerful steps to move from reacting to responding.
Patricia Clason's insight:

May your holidays be full of joy! Here's some tips for making it that way...

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Half of Employees Don’t Feel Respected by Their Bosses

Half of Employees Don’t Feel Respected by Their Bosses | Emotional Intelligence Quotient | Scoop.it
And it’s keeping them from performing well.
Patricia Clason's insight:

Pay attention if you want engaged and loyal employees!

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4 Ways that Gratitude Will Transform You

4 Ways that Gratitude Will Transform You | Emotional Intelligence Quotient | Scoop.it
Patricia Clason's insight:

How will you be grateful and make it part of your everyday life?

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Top Five Emotional Intelligence Moments of 2013

Top Five Emotional Intelligence Moments of 2013 | Emotional Intelligence Quotient | Scoop.it
VideoIn honor of our fifth consecutive year of compiling this video list, the bright minds behind TalentSmart have narrowed down 2013's five most memorable displays of emotional intelligence (EQ). Some are shining examples of EQ in action, while others illustrate how quickly trouble can find those who lack this critical [...]
Patricia Clason's insight:

Amazing how the brain can be hi-jacked, how mirror neurons create empathy, these are excellent examples!

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What to Do When Anger Takes Hold

What to Do When Anger Takes Hold | Emotional Intelligence Quotient | Scoop.it
Managing strong emotions is a necessary skill.
Patricia Clason's insight:

some practical insight and advice on dealing with anger!

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Transforming a Negative Environment

Transforming a Negative Environment | Emotional Intelligence Quotient | Scoop.it
Dear Crucial Skills, I am a mid-level manager in human services, and support a twenty-one person staff. Nineteen of these team members have a professional approach to their work, manage their emoti...
Patricia Clason's insight:

great advice, in any venue!

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10 Commitments to Make to Become a Happy, Successful Woman

10 Commitments to Make to Become a Happy, Successful Woman | Emotional Intelligence Quotient | Scoop.it
When you think in terms of lack, you make decisions from a negative place. These decisions bring more lack....
Patricia Clason's insight:

Wise advice for anyone on being successful, satisfied, happy.

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13 Habits of Exceptionally Likeable People

13 Habits of Exceptionally Likeable People | Emotional Intelligence Quotient | Scoop.it
Too many people succumb to the mistaken belief that being likeable comes from natural, unteachable traits that belong only to a lucky few—the good looking, the fiercely social, and the incredibly talented. It’s easy to fall prey to this misconception.
Patricia Clason's insight:

just a few simple things can make all the difference in relationships, read on...

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What Anxiety Does to Your Brain and What You Can Do About It

What Anxiety Does to Your Brain and What You Can Do About It | Emotional Intelligence Quotient | Scoop.it
We all deal with anxiety in some form or another, whether it's when you're pulled over by the cops or about to give a speech in front of a crowd. But for some, anxiety is a much stronger, more fearsome force--one that never goes away. But what is anxiety exactly, and what's going on in your mind (and your body) when anxiety strikes? How do you cope when it takes hold?
Patricia Clason's insight:

Long and very, very good article on constructively dealing with anxiety and fear. If you don't need it, chances are someone you know will benefit from reading it!

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10 Simple Things You Can Do Today That Will Make You Happier, Backed By Science

10 Simple Things You Can Do Today That Will Make You Happier, Backed By Science | Emotional Intelligence Quotient | Scoop.it
I would love to be happier, as I'm sure most people would, so I thought it would be interesting to find some ways to become a happier person that are actually backed up by science. Here are ten of the best ones I found....
Patricia Clason's insight:

All these practices and tips make good Emotional Intelligence sense!

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Chris Brown's curator insight, January 9, 1:52 PM

Looking for some ways to be happier?  Here are 10 simple things that make people feel happier... and the science behind why it does!


One of the suggestions is to plan a trip.... not to take a trip, but to plan a trip.  Interestingly, I have lived this and can attest to the fact that many times the planning of a trip extends the happiness in life way beyond actually taking the trip.


Pick one or two and implement them in your life... you and everyone around you will be better for it.

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Stop Chasing After Happiness And Do This Instead

Stop Chasing After Happiness And Do This Instead | Emotional Intelligence Quotient | Scoop.it
The constant pursuit of happiness can be demoralizing, and besides, there's an upside to feeling bad. Here's how to reframe your thinking.
Patricia Clason's insight:

Consider this as you plan your new year and where you will focus your attention

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Science Says Lasting Relationships Come Down To 2 Basic Traits

Science Says Lasting Relationships Come Down To 2 Basic Traits | Emotional Intelligence Quotient | Scoop.it
It has to do with how people respond to their partners' "bids."
Patricia Clason's insight:

Take this advice for 2015 - "turn toward" the people who are communicating with you and practice loving kindness. This is a must read!

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Your emotional intelligence is what keeps you grounded: Here's how to improve it

Your emotional intelligence is what keeps you grounded: Here's how to improve it | Emotional Intelligence Quotient | Scoop.it
Whether you know it or not, you’re dealing with people’s emotions all the time. Maybe it starts with an overly perky barista who hands you your morning coffee, or the bubbly receptionist welcoming you to the office. Both of their smiling faces signal their joy to be handing you a latte or forwarding your calls. But how do you recognize their emotions so automatically?
According the Medical Daily , like the brainpower that fuels logic puzzles and math problems, your general
Patricia Clason's insight:

Wise reminders on the importance of Emotional Intelligence!

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Why Are Some Cultures More Individualistic Than Others?

Why Are Some Cultures More Individualistic Than Others? | Emotional Intelligence Quotient | Scoop.it

QSome cultures are more individualistic, and others more interdependent. Agriculture may explain why.

Patricia Clason's insight:

Cultural EQ is important too, understanding the emotional display rules and customs!

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Lisa McCarthy's curator insight, December 6, 2014 7:49 AM

AMERICANS and Europeans stand out from the rest of the world for our sense of ourselves as individuals. We like to think of ourselves as unique, autonomous, self-motivated, self-made. As the anthropologist Clifford Geertz observed, this is a peculiar idea.

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The gift of gratitude -

The gift of gratitude - | Emotional Intelligence Quotient | Scoop.it
It’s Thanksgiving in the US and the traditional start of the Holiday season. For me, it’s a time to intentionally reflect on gratitude for my family, friends, and my incredibly dear colleagues around the world who are engaged in such important work in spreading EQ and social emotional learning and living it in the process. …
Patricia Clason's insight:

Make every day a thanks-giving day and watch your world transform!

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The Small Personal Risks That Actually Change Behavior

The Small Personal Risks That Actually Change Behavior | Emotional Intelligence Quotient | Scoop.it
Showing courage is one of your most important jobs as a leader.
Patricia Clason's insight:

Are you willing to be a "barefoot" leader? It's worth the risk....

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Reframing Your Way To Happiness At Work

Reframing Your Way To Happiness At Work | Emotional Intelligence Quotient | Scoop.it
Does an overflowing inbox stress you out? You’re not alone – but according to Shawn Achor, author of Before Happiness: The 5 Hidden Keys to Achieving Success, Spreading Happiness, and Sustaining Positive Change, some subtle shifts in mindset can dramatically increase your happiness and productivity: “An overflowing email inbox could [...]
Patricia Clason's insight:

Emotional Intelligence includes good stress management and well-being. Here is some great wisdom to help you...

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Mayo doctor's tips for stress-free living and better health

Mayo doctor's tips for stress-free living and better health | Emotional Intelligence Quotient | Scoop.it
Dr. Amit Sood, author of the "Mayo Clinic's Guide to Stress-Free Living," speaks at a Minnesota Public Radio "Healthy States" event about the ways to improve your health by alleviating stress. Gratitude, compassion, acceptance, forgiveness and focusing on the meaning of life are key.
Patricia Clason's insight:

Worth the listen for inspiration and practical applications to alleviate dis-stress!

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