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Steve Krug - Guest Talk, City University London

Steve Krug - Guest Talk, City University London
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"I'm just a guy with a hammer"

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Michael Allenberg's curator insight, March 26, 2014 7:13 AM

Steve Krug understands...

Emotional Design
Emotional Design
User Experience (UX), Emotional Design, Branding, NLP, User Interface (UI), Music, Psychology, Emotional Affects, Social Media, PET Design
Curated by Alexis Brantes
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It's not the price, stupid. It is the value (proposition)

It's not the price, stupid. It is the value (proposition) | Emotional Design | Scoop.it
Concentrate less on the product and more on the value you create for your customers. The customers care for the value proposition and how you fulfill it.

Via Fred Zimny
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The Economist’s Transformation in store  #IoT #Retail

The Economist’s Transformation in store  #IoT #Retail | Emotional Design | Scoop.it
Visit the post for more.
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DNA could be the future of data storage

DNA could be the future of data storage | Emotional Design | Scoop.it
A full operating system and film stored on DNA were recovered with no errors. The world is churning out so much data that hard drives may not be abl
Alexis Brantes's insight:
Very interesting technology to help us to remember those special experiences in the near future. 
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UX is too important to be left to UX designers

UX is too important to be left to UX designers | Emotional Design | Scoop.it
UX only works when everyone in your team is onboard. Here's how to rethink your job description with best practice user experience design in mind.

Via Jean-Luc Le Moal, Michael Allenberg
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The Autism Solutions bot helps autistic kids

The Autism Solutions bot helps autistic kids | Emotional Design | Scoop.it
With one out of every 64 American children being affected by Autism Spectrum Disorder, it's a huge problem worth working on. Shriya Sreeju (aged 6
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Intersubject variability and induced gamma in the visual cortex: DCM with empirical Bayes and neural fields - Pinotsis - 2016 - Human Brain Mapping - Wiley Online Library

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How trees talk to each other

How trees talk to each other | Emotional Design | Scoop.it
"A forest is much more than what you see," says ecologist Suzanne Simard. Her 30 years of research in Canadian forests have led to an astounding discovery -- trees talk, often and over vast distances.
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Ginger Jewell's curator insight, September 11, 2016 9:21 AM
This is so interesting.
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Searchers and Browsers: the Personality Types of UX | UX Booth

Searchers and Browsers: the Personality Types of UX | UX Booth | Emotional Design | Scoop.it
When it comes to navigating a website by browsing (menus) or searching (search bar), it turns out that the two strategies are not created equal. Staff Writer Tucker FitzGerald explains why not.
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Emotion: The Missing Link in Customer Experience (Video)

Emotion: The Missing Link in Customer Experience (Video) | Emotional Design | Scoop.it

Enjoy this Temkin Group video, part of our celebration for "The Year of Emotion." Enjoy other Temkin Group videos

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2016: The Year of Emotion

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The 7 deadly sins of user researc

The 7 deadly sins of user researc | Emotional Design | Scoop.it

The job of the user researcher bears more than a passing resemblance to the job of an investigative journalist. Both are looking for buried treasure — stories that capture a particular individual’s goals, motivations and struggles while simultaneously resonating with a much larger audience. Both are trying to find the truth behind what people say when the truth is hidden in a Rashomon-like web of contradictory narratives from different people. And both are dealing with unreliable witnesses: people who do not understand why they are doing the things they are doing, or don’t want to tell you, or don’t tell you the whole truth.

 
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How mature is your omni-channel content strategy?

How mature is your omni-channel content strategy? | Emotional Design | Scoop.it
Customer experience is becoming more relevant than ever and involves people interacting with physical and digital channels in which content place a crucial role. But how mature is the content strategy of organizations for this new landscape?

Via Mario K. Sakata, Michael Allenberg
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Men are from Mars, women are from Venus? New brain study says not

Men are from Mars, women are from Venus? New brain study says not | Emotional Design | Scoop.it
Authors say scans show need to think beyond an individual’s sex as each brain has unique “mosaic” of sex-based features plus some common to both sexes
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Incredible hack could give Apple Watch ability to detect objects you touch | Cult of Mac

Incredible hack could give Apple Watch ability to detect objects you touch | Cult of Mac | Emotional Design | Scoop.it
Apple Watch is great at interacting with other smart devices, but a cheap hack allows it to recognize everyday (dumb) objects based on their invisible elec
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Amazing hack! Ready to add some kind of intelligence ;)

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Jane-Anne Mennella: #Personas: A Lifestyle Change for a Healthier #CX

Jane-Anne Mennella: #Personas: A Lifestyle Change for a Healthier #CX | Emotional Design | Scoop.it
It occurred to me last night that, if Customer Experience was a human body, personas would be healthy eating. Just like we know we should have and need personas, we all know we should and need to eat healthy. But both can be hard to do and, like the debate I had with myself last…
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How artificial intelligence will save lives in the 21st century - Florida State University News

How artificial intelligence will save lives in the 21st century - Florida State University News | Emotional Design | Scoop.it
FSU Researcher Uses Machine Learning to Improve Suicide Prediction A groundbreaking project led by a Florida State University researcher makes an exponential advance in suicide prediction, potentially giving clinicians the ability to predict who will attempt suicide up to two years in advance with 80 percent accuracy. FSU Psychology researcher Jessica Ribeiro feels an urgency …
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Understanding the human behavior is a great help from AI to improve the bad experiences and prevent suicide. 
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UX Research Cheat Sheet

UX Research Cheat Sheet | Emotional Design | Scoop.it
User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.
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FORRESTER EXCLUSIVE: Human Emotion as a Driver for an Excellent Customer Experience | CX Network

FORRESTER EXCLUSIVE: Human Emotion as a Driver for an Excellent Customer Experience | CX Network | Emotional Design | Scoop.it
Human emotion is a primary driver of how people feel about brands and the extent to which those feelings — along with needs/wants — drive spend. This basic reality sits underneath customer experience (CX) initiatives, as one of CX’s core objectives is to design experiences that evoke emotions that drive affinity and spend.SEE ALSO: The Customer Experience Revenue Growth Equation Holds True In Europe Download this exclusive report from Forrester to learn about:
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Scott Davidson (sdavidsonuk@gmail.com)'s curator insight, November 24, 2016 4:15 AM

Figure 1 is interesting "Companies struggle to make customers feel good" ... I wonder if this is because of a focus on controlling (and reducing the probability of) negative emotions in any experience? Putting it in a complaints context, many firms are focused on reducing the volume of complaints (rightly so!) and negative complaints experiences, but sometimes lose sight of what drives a positive complaints handling experience and delivering more of that.

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The UX Design Success Ladder

The UX Design Success Ladder | Emotional Design | Scoop.it
The Design Success Ladder is the secret to meaningful product development. Learn how to use it to assess your product design now, plus ways to improve it.

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The path to UX automation

The path to UX automation | Emotional Design | Scoop.it
Investing in ux automation software may be the best way to demonstrate that we know how to benefit the company by automating processes.
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Is “Artificial Intelligence” Dead? Long Live Deep Learning?!?

Is “Artificial Intelligence” Dead? Long Live Deep Learning?!? | Emotional Design | Scoop.it
Is “Artificial Intelligence” Dead? Long Live Deep Learning?!? https://t.co/4o6UInMQiW
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How computers are learning to be creative

How computers are learning to be creative | Emotional Design | Scoop.it
We're on the edge of a new frontier in art and creativity -- and it's not human. Blaise Agüera y Arcas, principal scientist at Google, works with deep neural networks for machine perception and distributed learning.
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D&E2016 - 10th international Conference on Design & Emotion - Home

D&E2016 - 10th international Conference on Design & Emotion - Home | Emotional Design | Scoop.it
D&E2016 - 10th international Conference on Design & Emotion from 27 till 30 september 2016 - Amsterdam
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February 1 / 2016 Deadline for submission of papers, pictorials, special sessions

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Speculative design introduction

A quick introduction to the notion of speculative design for a pop-up class called "The Decay of Digital Things" at Stanford's d.school.

Via Mario K. Sakata, Michael Allenberg
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The intersection of design thinking, strategic consulting and customer centricity

The intersection of design thinking, strategic consulting and customer centricity | Emotional Design | Scoop.it
Design thinking, a set of intuitive principles bound to bring simplicity in an otherwise complex business situation, has…

Via Fred Zimny
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The great CX guide

In the digital age, customer experience is more important than ever before, though it’s also harder to get it right. But investing in CX is worth it – best in…
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