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Concentrate less on the product and more on the value you create for your customers. The customers care for the value proposition and how you fulfill it.
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New techniques are letting researchers look at the activity of the whole brain at once. Most brain areas multitask, and the brain is dynamic. It can respond differently to the same events in different times and circumstances.
Why psychology is required for a fruitful neuroscience.
The question that motivated the business leadership book called The Customer Experience Revolution http://t.co/PQp8GtHFEl #custserv #custexp
This article was very insightful. Showed the value of delivering a WOW customer experience that goes beyond meeting the basic customer's expectations!
A user interface that is invisible and that provides seamless interaction possibilities will help the user focus on their goals and direct them to what they need.
This is a late post relating to my paper presentation at Design and Emotion 2004 (conference in Ankara, Turkey). The entry contains some new writing cut from the paper due to size constraints.
It's a very good article from the past!
Presentation from IxDA Oslo Meetup, 17. April, 2013
Looking for more Emotional Design feedback? Here a very good document from Lillian Ayla Ersoy
Principles of persuasive design from the real world are now being applied to influence buying behaviors on websites such as Amazon and Fab, through features like one-click ordering that simplifies the purchaseflow, personalized daily deals that create a sense of urgency, and on social media applications such asFacebook and Twitter that encourage people to share personal information.
This article describes and gives you a tool called the Rainbow Spreadsheet. With it, you will be able to collaboratively observe UX research sessions with team members (or clients).
Wow! Amazing Rainbow Spreadsheet!!!
An Introduction to Design Thinking G uide:ys, tor’s s, takeawa
Design something useful and meaningful for your partner.
Content strategy maps outline content strategy activities and deliverables along with the top components that make up those activities.
Mind maps are diagrams that visually illustrate how words, phrases, ideas, or concepts relate to a central key word or phrase. They are a visual thinking tool that helps to structure information and identify connections between items.
How do consumers research products and pay online - and why do they make the choices they do?
We've released a beta version of the Digital by Default Service Standard, a big step towards fulfilling one of the actions established in the Government Digital Strategy last November. The standard...
In this article, we’ll look at some of the best examples of these emotionally intelligent interactions and how they infuse personality and soul into the websites and apps where they’re found.
How Nespresso used a simple business model canvas to change face of the coffee industry.
Wow! Un muy buen recurso para pensar tu modelo de negocios
Danielle Arad | Top Articles of the Week, User Experience
keynote presentation, given at IxDA Oslo meetup April 17 2013.
This is an amazing presentation from Marco van Hout in the last IxDA Oslo meetup April 17 2013.Thanks for the Emotions Marco!
Imagine if the film industry decided to take cues from the way digital products and services are developed. What would that look like?
Long UX plans or no plans don’t work for people. You must be able to boil a UX research plan down to one page. If you can’t or won’t, then you won’t get buy-in for the research and its results.
Research requires planning. To make sure product managers, developers, marketers and executives (let’s call them stakeholders) act on UX research results, planning must be crystal clear, collaborative, fast and digestible.
Just be Human
Research maps are mind maps that can help you manage all aspects of user research, from planning, to conducting studies, through analysis and recommendations.
Here you can download .pdf to create a sketch maps using mind maps.
How to establish rock-solid relationships and catapult yourself to success when you're the newest team member.
The first days in yout new job. Road for succes :-)
Wow! a very fantastic article about habits and the influence of interactions