Does your customer-insight function help you anticipate customers’ needs? The answer is probably no. Most CI functions report too low in the hierarchy and have too many constraints. But CI can’t become a source of competitive advantage on its own—the effort must begin at the top.
In the wake of recent flooding in Louisiana, Airbnb has reactivated its Disaster Response tool, which aims to provide victims with a safe place in times of need. The service connects local Airbnb hosts to those in affected areas who need shelter, allowing hosts to open their homes at no cost, and further proving the …
In a new survey, executives say senior-leader involvement and the right organizational structure are critical factors in how successful a company’s analytics efforts are, even more important than its technical capabilities or tools.
On-body wearables have become widespread in the past few years. Now, researchers say that wearable technology will soon be small and flexible enough to adhere directly to the skin. “Electronics keep getting closer to us—from a computer on your desk to a Fitbit on your wrist,” John Rogers, founder of wearable electronics company MC10 and …
Motivated by impact: A new generation seek to make their mark is an EIU report, supported by HSBC Private Bank, exploring the driving forces behind the decisions of the next generation of business leaders and investors, with a particular focus on millennials. The findings are based on desk research and interviews with affluent investors and entrepreneurs conducted by The EIU and presented in series of articles, case studies and infographics.
As incumbents in the auto industry and in many others know, it's hard to respond to new rivals that have new business models and run your business at the same time. Here are five steps that can help companies become ambidextrous.
At this year’s South by Southwest Interactive conference, Amazon announced the integration of Capital One’s banking service with their voice-controlled speaker and digital assistant, Echo. Consumers can check their balance, pay their bills and track their spending by simply talking to Alexa, the voice service on the device. To ensure that the service is secure, …
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