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The Unexpected Influence of Stories Told at Work

The Unexpected Influence of Stories Told at Work | Effective Communication | Scoop.it

Behavior can be contagious even when it’s simply described in a story. Organizational founders and executives often share their own stories and examples of past behavior in their companies.

 


Via Kenneth Mikkelsen
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Rebecca Staton-Reinstein's curator insight, September 18, 2015 9:28 AM

Powerful...especially influence of fictional characters!

Donna Bryan's curator insight, September 28, 2015 4:01 PM

Speaks for itself. Interesting and sharing

nobleaces's comment, October 15, 2015 2:48 AM
http://www.nobleaces.com/Tournaments.asp
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Six Reasons To Run From A Job Opportunity

Six Reasons To Run From A Job Opportunity | Effective Communication | Scoop.it

It’s easy to miss signals from your body that are trying to warn you away from a bad job opportunity.

Until it happens to you, you might not believe the statement “There are plenty of jobs that are worse than another few months of unemployment.” Once it happens to you, you will understand.

The wrong job sucks your mojo away — your life force. We have had people tell us that six months in a hellish, abusive work environment made them depressed and lacking the energy to job-hunt again. That’s a horrible place to be!

Watch for these six signs to bail on a job opportunity and let some other poor unfortunate take the job. You have too much power to go to work for people who don’t respect you – and who aren’t afraid to make their disrespect evident during the interview process!


Via The Learning Factor
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The Learning Factor's curator insight, September 13, 2015 7:02 PM

You can easily miss even massive red flags in the job-search process, because your conscious brain keeps yammering at you “Just get a job!”

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Ten Top Business Success Tips

Ten Top Business Success Tips | Effective Communication | Scoop.it

p 10?In this blog, John Spence shares his top ten business success tips that will help you grow your business and achieve business excellence.


Via Daniel Watson
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Daniel Watson's curator insight, September 3, 2015 7:50 PM


Business success can prove elusive for a high percentage of small business owners, and tips that come from a recognised expert in small business growth, can make a great difference in the ongoing struggle to survive and thrive. If you are not actively pursuing all or most of the guidance given in this article, choosing to do so may make a world of difference to your business.

Aaron Manor's curator insight, September 8, 2015 8:28 AM

Digital signage systems are increasingly being used by business operations as their popularity continues growing daily. http://goo.gl/Bf3Q6v

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33 Amazing Ways to Recognise Employees

33 Amazing Ways to Recognise Employees | Effective Communication | Scoop.it
Creative employee recognition ideas from experts and companies known to have the happiest employees. Use these proven ideas at your office!

Via Daniel Watson
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Ian Berry's curator insight, August 28, 2015 1:32 AM

A great list. Those still appraising employees instead of appreciating them are now officially dinosaurs

rodrick rajive lal's curator insight, August 28, 2015 2:54 AM

Employee recognition is an important way of ensuring loyalty, faith and trust in an organisation. It is true that the amount of recognition required would vary from person to person. People in leadership positions also need recognition, though not in the form of flattery. Celebrating more often, appreciating and praising employees more, goin on retreats, showing interest in employee's hobbies and interests, 'thank you' cards, colourful certificates, can all help boost employee morale. 

Jean-Guy Frenette's curator insight, August 28, 2015 10:48 PM

PDGLead

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How to pitch your big idea at work (and actually get taken seriously)

How to pitch your big idea at work (and actually get taken seriously) | Effective Communication | Scoop.it

Everyone wants to be that person — the one who looks at the same information as everyone else, but who sees a fresh, innovative solution. However, it takes more than simply having a good idea. How you share it is as important as the suggestion itself.


Via The Learning Factor
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The Learning Factor's curator insight, August 23, 2015 7:32 PM

To gain buy-in on an innovative, new idea, follow these eight steps.

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Why Perfection at Work Is Overrated

Why Perfection at Work Is Overrated | Effective Communication | Scoop.it

Finish this sentence: “Before I launch a new product, send my resume to a potential employer, or finalize a speech to deliver in front of the whole company, I want to make sure it’s ____.”

Maybe you said “engaging” or “spell-checked” or “approved by my boss.”

But my guess is that the majority of you finished that sentence with the same word: “perfect.”

As humans, the need to strive for perfection is ingrained in us. You can see it in the way we look up to successful people: We expect the people we hold in high regard—like managers, CEOs, or political candidates—to be perfect, without a single flubbed answer or ill-conceived business decision.

So it’s no wonder that when you’re striving to be successful, you’re simultaneously striving for perfection.

Which is a big, fat waste of time.


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The Learning Factor's curator insight, August 16, 2015 5:35 PM

Here's what you need to be striving for instead.

Gabriel Grey Boyd's curator insight, August 16, 2015 7:00 PM

      This article is perfectly put together.... or is it? Inc.com's article on the perception of perfect is clear on it's purpose. The goal here is not too undersell perfection as some stupid thing we all strive for. Rather, the writer reminds us that perfection is impossible in the eyes of everyone. Imperfection, the writers talks, is what really brings us together. This information could translate into your judgement on your team members and friends alike. Next time the slacker on your team slips up then remind them we all do it and let it go. The work place will go much more smoothly if we can recognize that imperfection is the true perfection.

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Great Leaders: Bought, Made or Neither?

Great Leaders: Bought, Made or Neither? | Effective Communication | Scoop.it
The leadership selection and performance relationship isn’t concrete.

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Kip Michael Kelly's curator insight, July 22, 2015 10:19 AM

"As learning professionals, we strive to maximize workforce capability with fiscal responsibility. Sometimes, our investments are better spent on selection — buy. Sometimes, they are better spent on development — make. Sometimes, they may be better spent reconsidering how to define a great leader."

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6 Ways Phenomenal Leaders Exude Power and Authority

6 Ways Phenomenal Leaders Exude Power and Authority | Effective Communication | Scoop.it

Have you ever noticed that some individuals seem to “own the room” the moment they enter it? Even before he says something, even if nobody knows her, the room goes quiet. Everyone immediately senses “this is the leader.”

 

Conventional wisdom says that if you “dress for success” you’ll have more confidence and other people will sense that. However, if all that’s giving you confident is your suit, you’ll come off like a wimp who spends too much money on your wardrobe.

 

It’s how you behave around others, not clothing, that makes people sense you’re the leader, according to Deborah H. Gruenfeld of Stanford University, whose work was recently cited in the New York Times.


Via The Learning Factor
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rodrick rajive lal's curator insight, August 12, 2015 1:57 AM

Powerful checklist for would be leaders, but then I guess this was all drummed into us, like when you were told not to lean on to a table, or fold your arms around yourselves. Somehow this is also about adopting the right attitude, stance and just being with the moment. While it is a good idea to plan and strategise, remember one plan may not work for all the situations, be adaptible, be open minded and greatest of all, have confidence in yourself! I have learned this through my contact with students. Students are the best judges of great leaders, perhaps get them to process a checklist which might help you identify the points that make you a good leader, and those that don't!

Hanne Alsen's curator insight, August 12, 2015 2:19 PM

1. Own your appearance.

2. Visualize the room as your personal space.

3. Consider everyone else your audience.

4. Keep your arms away from your body.

5. Speak succinctly and don’t over-explain yourself.

 6. Maintain eye contact until the other looks away.

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5 Body Language Secrets That Will Help You Gain People's Trust

5 Body Language Secrets That Will Help You Gain People's Trust | Effective Communication | Scoop.it

Whether it's in the business world or in personal relations, there is one thing that we all need to get along and be successful: trust. We all strive to have people trust us, but the truth is that trust is often hard to build. Luckily, there are some steps you can take to instantly appear more trustworthy. Here are five body language secrets to help you earn people's trust.

 

1. The eyes have it.

 

The first thing you want to remember when building trust is to keep eye contact. Eye contact is one of those things we subconsciously take note of every time we meet a person. Have you ever tried to have a conversation with a person who was constantly shuffling around and looking in different directions? Sporadic eye contact communicates a lack of interest, distraction, and even dishonesty. Whenever you're speaking, be sure to keep good, steady eye contact.


Via The Learning Factor
clara noble's insight:

We all strive to have people trust us, but the truth is that trust is often hard to build.

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Mike Milazzo's curator insight, August 7, 2015 6:15 PM

We all strive to have people trust us, but the truth is that trust is often hard to build.

Blazenko Drmic's curator insight, August 9, 2015 6:13 AM

We all strive to have people trust us, but the truth is that trust is often hard to build.

Sanda Craina's curator insight, August 10, 2015 1:03 PM

We all strive to have people trust us, but the truth is that trust is often hard to build.

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5 Office Mistakes Costing Millennials the Promotion

5 Office Mistakes Costing Millennials the Promotion | Effective Communication | Scoop.it

Now that career-minded Millennials make up 50 percent of our workplace, it's safe to assume (like every other generation to enter the work force) they'll want to earn promotions as quickly as possible. Unfortunately, we're hearing across the board that a lot of Millennial workers aren't promotion material, citing a lack of drive and professionalism. However, the real problem lies in a lack of Millennial understanding of the power of perception. In my experience, simple insights are all Millennials need to turn things around.

 

"People hear what they see." --Doris Day


We know actions speak louder than words. What some Millennials don't understand is certain actions at work give the perception they're lazy and unskilled.

 

Let's take a look at the most common mistakes Millennials make and how they get misperceived.


Via The Learning Factor
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Nicole Ong's curator insight, July 30, 2015 9:57 PM

How managers are misinterpreting Millennials' approach to success in the workplace.

Josie Gibson's curator insight, July 31, 2015 1:32 AM

How managers are misinterpreting Millennials' approach to success in the workplace.

Andres Garcia Alvarez's curator insight, August 3, 2015 8:44 PM

How managers are misinterpreting Millennials' approach to success in the workplace.

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9 Habits of Profoundly Influential People

9 Habits of Profoundly Influential People | Effective Communication | Scoop.it

Influential people have a profound impact on everyone they encounter. Yet, they achieve this only because they exert so much influence inside, on themselves.We see only their outside.We see them innovate, speak their mind, and propel themselves forward toward bigger and better things.And, yet, we’re missing the best part.The confidence and wherewithal that make their influence possible are earned. It’s a labour of love that influential people pursue behind the scenes, every single day.


Via Daniel Watson
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Ricard Lloria's curator insight, August 6, 2015 2:46 AM

 

Every business owner should be seeking to maximise the level of their influence within their industry and within their community. Obviously, the more influential you become, the more potential customers and clients you will attract to your business. Adopting the habits of profoundly influential people, as outlined in this excellent guide, will certainly assist anyone to become more influential.

Leandro Pacheco's curator insight, August 6, 2015 10:14 AM

 

Every business owner should be seeking to maximise the level of their influence within their industry and within their community. Obviously, the more influential you become, the more potential customers and clients you will attract to your business. Adopting the habits of profoundly influential people, as outlined in this excellent guide, will certainly assist anyone to become more influential.

Ines Bieler's curator insight, March 29, 7:05 AM


Every business owner should be seeking to maximise the level of their influence within their industry and within their community. Obviously, the more influential you become, the more potential customers and clients you will attract to your business. Adopting the habits of profoundly influential people, as outlined in this excellent guide, will certainly assist anyone to become more influential.

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The Top 5 Time Management Mistakes You're Probably Making

The Top 5 Time Management Mistakes You're Probably Making | Effective Communication | Scoop.it
From the amount of paper on your desk to the amount of time you check your email, this is what's standing in the way of getting things done.

Via Daniel Watson
clara noble's insight:

O tempo é impossível de gerir, mas gerirmos a nossa relação com o tempo por vezes também parece uma Missão Impossível...

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SageRave of Get Custom Content's curator insight, August 7, 2015 5:05 PM

Don't worry, though. Make tiny changes, first. They'll add up!

 

Frederico Neiva's curator insight, August 10, 2015 5:47 PM


Tips abound for ways in which business owners can become more effective at time management. What is less common, are tips to assist business owners to eradicate the most common time management mistakes, the ones that impact negatively on their personal productivity. Most business owners will be guilty of making several, if not many of these mistakes, on a daily basis.

Alahad Group's curator insight, December 12, 2015 2:11 AM

#NowHiringUAE #JobSearchUAE #JobHuntKSA #Careers #AlahadGroup #ALAHAD #HR #Recruiting #employers #HumanResources #hiring #tweetmyjobs #jobless #freelance #jobopening #jobposting #employment #opportunity #recruiting #jobsearch #joblisting #hireme #MBA #linkedin #unemployed #resume #needajob #jobtips #career #interview #training #jobhunt #dreamjob #hotjobs #consulting #consultants

Alahad Group The Recruiting Specialists http://www.alahadgroup.com

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5 Secrets To Better Employee Engagement

5 Secrets To Better Employee Engagement | Effective Communication | Scoop.it

Via Daniel Watson
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Daniel Watson's curator insight, April 3, 2014 1:14 AM


A lot has been written in recent times on the subject of employee engagement, and business owners generally don't have the time to digest all the nuances embedded in the copious quantity of information available, so the essence of what is important is of more use to the average business owner.


Simply distilling  the information available relating to improving employee engagement levels, does not provide any form of guidance as to what to prioritise to make an earlier difference, therefore a different approach is needed.


This excellent article by a practicing global director of employee engagement, suggests that by connecting the brand and employees a business owner can make meaningful progress towards improving employee engagement levels, and it outlines the five areas of focus that are key steps to making this happen sooner rather than later.

Sigrid de Kaste's curator insight, April 3, 2014 6:47 PM

So true...

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Overcoming The Fear Of Employee Engagement

Overcoming The Fear Of Employee Engagement | Effective Communication | Scoop.it
Fear of employee engagement is the mind-killer that stops our businesses from growing. But fear is also something we can, and must, fight and conquer,

Via Daniel Watson
clara noble's insight:

Inspire and engage!

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Daniel Watson's curator insight, September 14, 2015 10:39 PM


The evidence tends to indicate that businesses everywhere are paying too high a price for their lack of action in pro-actively engaging their employees by way of employee engagement programs of one kind or another. Lack of engagement by employees will absolutely stop business growth and if allowed to continue may eventually kill a business. If your business is not pro-active in engaging its employees, then this is a must read for you.

Osvin Web Solutions's curator insight, September 14, 2015 11:37 PM

SEOServices India - Regular content updation is the demand of the latest Google algorithm. Hire our professional content writers to rankgood on search engine result pagesSEO 

Adele Taylor's curator insight, September 15, 2015 8:58 PM

Very well timed article after just attending the VECCI HR for Breakfast Seminar on What it takes to be the best place to work, and hearing about their ideas and successes.

Most companies think they are doing the right things, but just saying something doesn't mean that employees are feeling the true benefits.

The perception of the company by the employee is just as important as the actual engagement opportunities.

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Three Ways To Reframe A Problem To Find An Innovative Solution

Three Ways To Reframe A Problem To Find An Innovative Solution | Effective Communication | Scoop.it

Reframing a problem helps you see it as an opportunity, and Seelig offers three techniques for finding innovative solutions:

1. Rethink The Question

Start by questioning the question you’re asking in the first place, says Seelig. "Your answer is baked into your question," she says.

Before you start brainstorming, Seelig suggests you start "frame-storming": brainstorming around the question you will pose to find solutions. For example, if you’re asking, "How should we plan a birthday party for David?" you’re assuming it’s a party. If you change your question to, "How can we make David’s day memorable?" or "How can we make David’s day special?" you will find different sets of solutions.

 


Via The Learning Factor
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Maggie Lawlor's curator insight, September 11, 2015 2:45 AM

To really make this work, add a dose of people who DON'T think like you - those you regularly disagree with, or wonder what planet they are on.  The follow these three techniques and stay open to all the ideas generated.

Ian Harris's curator insight, October 10, 2015 1:50 AM

Brain fodder!

Nancy Barnett's curator insight, October 14, 2015 10:36 AM

I love this idea about "frame-storming". The answers we get do depend on the way we ask the question. 

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Quick Tips to Improve Your Communication Skills

Quick Tips to Improve Your Communication Skills | Effective Communication | Scoop.it

Your communication skills will determine your level of success in your next project, venture or business deal.


Via Daniel Watson
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Chris Carter's curator insight, September 1, 2015 9:27 PM

Can you hear me now?

Saadia Asif's curator insight, September 2, 2015 6:31 AM

Social media has made communication both easier and harder at the same time. As we chat, SMS, blog etc. we sometimes forget the basics. Here is a handy reminder of some of the elements that drive success.

Tommi Tarkkonen's curator insight, September 7, 2015 7:10 AM

Communication definitions, of which the latter one is far more interesting, no!?


1) The imparting or exchanging of information by speaking, writing, or using some other medium

2) The successful conveying or sharing of ideas and feelings

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A Practical Guide to Content and Its Metrics

A Practical Guide to Content and Its Metrics | Effective Communication | Scoop.it
What are the different types of content, and which metrics should we use to figure out whether they were successful in reaching their audiences? In this practical guide, Gianluca offers his approach and a wealth of additional resources.

Via Peg Corwin
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Peg Corwin's curator insight, August 9, 2015 12:18 PM

Learn about content related to the purchase side and the awareness side of a business, and how to measure results for both. Comprehensive post.

Deborah Strickland's curator insight, August 24, 2015 12:47 PM

A balanced marketing collateral maps to customer needs.

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Five Essential Business Improvement Factors

Five Essential Business Improvement Factors | Effective Communication | Scoop.it
How to improve your #business http://t.co/eNWJZxD4Df Our top tips! #management

Via Daniel Watson
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Jeremy Barton's curator insight, August 22, 2015 5:48 AM

This makes sense

Aaron Manor's curator insight, September 8, 2015 8:39 AM

Digital signage solutions can help deliver a variety of dynamic information using audio, video, still, or moving images. http://goo.gl/SZblkF

Aaron Manor's curator insight, September 8, 2015 8:56 AM

rescooped this on <a href="http://goo.gl/SZblkF">; digital signage software </a>

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How To Make Your Stress Work In Your Favour

How To Make Your Stress Work In Your Favour | Effective Communication | Scoop.it

Sometimes, stress can seem like a full-time job. Many of us try to avoid it or, failing that, manage or mitigate it. But, Kelly McGonigal, a lecturer at Stanford University and author of The Upside of Stress, makes the case for embracing the stress in your life.

 

"We have this story about stress that says when stress is present, there’s something wrong with me or something wrong with my life," she says. But the reality is that there’s no stress-free version of your life available to you—it’s always going to be there.

 

Often, the reason we have stress in our lives is because we’re leading rich lives and something we care about is at stake, she says. Constantly avoiding or reducing stress could mean not striving for certain goals or taking risks that could lead to great rewards, such as a new job or relationship.

 

Instead, McGonigal advocates changing our attitudes about stress and embracing it. That’s easier said than done, but following several steps can help.


Via The Learning Factor
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Ian Berry's curator insight, August 20, 2015 4:21 AM

Some great suggestions to thriving in a world of uncertainty and where it's very easy to feel overhwelmed

rodrick rajive lal's curator insight, August 20, 2015 6:18 AM

My associate Director keeps saying that stress is good, at first I wondered how this could be, but then on thinking deeply, I wondered if there was some truth in his statement. The article stresses how stress is good, and that it is the offshoot of a rich life. Also, stress is the welcome feeling that makes you connect and share, and stress can in some ways be the tonic that does wonders. However this can be done only if we are able to tune in to our stress and try to eliminate the irritants and obstacles that aggravate a feeling of frustration. Also stress is a catalyst for building relationships in life. Stress teaches us to take the good with the bad, to tune in to feelings of anger, frustration, and fatige and learn to balance these with a feeling of elation. Stress makes us more practical in a sense that we know quite well that it is OK to experience failure some times.

Irene Mohloai's curator insight, August 22, 2015 6:51 AM

Something totally unrelated to ecommerce but is essential that we know how to manage.

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Teaching to Lead in Extreme Situations

Teaching to Lead in Extreme Situations | Effective Communication | Scoop.it
It's a volatile, uncertain, complex and ambiguous world. Prep your leaders accordingly.

Via Kip Michael Kelly
clara noble's insight:

Mudança é a única constante..


Change is the only thing that is constant...

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Kip Michael Kelly's curator insight, August 5, 2015 9:11 AM

Great piece on VUCA from Chief Learning Officer Magazine. If you're interested in reading more, check out the white paper in our resource library.

http://execdev.kenan-flagler.unc.edu/developing-leaders-in-a-vuca-environment

John Ludike's curator insight, August 6, 2015 12:58 AM

Great piece on VUCA from Chief Learning Officer Magazine. If you're interested in reading more, check out the white paper in our resource library.

http://execdev.kenan-flagler.unc.edu/developing-leaders-in-a-vuca-environment

Andy Brough's curator insight, August 6, 2015 1:03 AM

Great piece on VUCA from Chief Learning Officer Magazine. If you're interested in reading more, check out the white paper in our resource library.

http://execdev.kenan-flagler.unc.edu/developing-leaders-in-a-vuca-environment

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Harvard's Michael Porter: Service Leaders Will Be Hard Hit by IoT Revolution

Harvard's Michael Porter: Service Leaders Will Be Hard Hit by IoT Revolution | Effective Communication | Scoop.it
The Internet of Things transformation will have a big impact on the service and maintenance industries. Here are 4 ways service leaders must adapt.

Via Richard Platt
clara noble's insight:

Porter, along with Jim Heppelmann, president and CEO of PTC, summarized their findings from a November 2014 HBR article about how the Internet of Things (IoT) is disrupting various industries, field service included. The pair also spoke about ongoing research on the implications for company strategy and organization, which will be published in HBR later this year.

“Not only is the product changing, the product change is feeding back and changing how companies operate today,” Porter said. “How you run a company is going to change much more dramatically than in previous generations of IT.” 

1. Service businesses will shift from reactive to proactive:  There will be a transformation in the way service businesses are run and organized, as connected products allow technicians to diagnose the problem, or even perform service, remotely. Companies will be able to push updates to products in the field, and analyze product usage data to improve service efficiency and warranty management. As new IoT-enabled technologies take hold, service companies will move beyond the repair model to data-enabled advanced services that add value to customers. Ultimately, Porter said, this model will evolve to “product-as-a-service” as companies design new functionality and extend product life cycles. 

2. Big data will create an entirely new section of the value chain:    Companies will find ways to create value from the constant data stream from both internal and external factors. (Internal data could be product usage and equipment performance information, while external data could include weather conditions.)  Porter and Heppelmann said that, rather than having each division deal with its own data separately, companies need to create a “unified data group,” led by a chief data officer, that can store, aggregate and analyze the data — and work closely with other divisions to uncover insights that create customer value.

3. Product design will require a long-term, integrative approach:  Product design will become “evergreen,” said Porter, meaning products will be continuously re-designed and serviced via remote connections and services once they’re in the field. As a result, companies must find a new approach to product design that accounts for everything that happens after the sale is closed.  In addition, increased connectivity will require manufacturers to look at products within a larger, networked system. A “smart” tractor, for example, will have its own data analytics connections, but it must also interface with other smart machines on the farm.

4. Expect more consolidation and a war for talent: Porter frames the changes led by the IoT as an opportunity for companies to broaden their offerings and lead with innovative product functionality. There are two choices: cling to business as usual, or adapt. Companies that don’t react will have their products subsumed by companies that do. Porter predicts this will lead to further consolidation across industries, allowing companies to expand their market and products through data and IoT functionality. - But the biggest hurdle, Porter said, is likely to be the war for talent. There are currently too few people with the necessary mix of skills to tackle the new challenges presented by the IoT era.

 

 


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graham j. passmore's curator insight, August 2, 2015 7:56 AM

Porter, along with Jim Heppelmann, president and CEO of PTC, summarized their findings from a November 2014 HBR article about how the Internet of Things (IoT) is disrupting various industries, field service included. The pair also spoke about ongoing research on the implications for company strategy and organization, which will be published in HBR later this year.

“Not only is the product changing, the product change is feeding back and changing how companies operate today,” Porter said. “How you run a company is going to change much more dramatically than in previous generations of IT.” 

1. Service businesses will shift from reactive to proactive:  There will be a transformation in the way service businesses are run and organized, as connected products allow technicians to diagnose the problem, or even perform service, remotely. Companies will be able to push updates to products in the field, and analyze product usage data to improve service efficiency and warranty management. As new IoT-enabled technologies take hold, service companies will move beyond the repair model to data-enabled advanced services that add value to customers. Ultimately, Porter said, this model will evolve to “product-as-a-service” as companies design new functionality and extend product life cycles. 

2. Big data will create an entirely new section of the value chain:    Companies will find ways to create value from the constant data stream from both internal and external factors. (Internal data could be product usage and equipment performance information, while external data could include weather conditions.)  Porter and Heppelmann said that, rather than having each division deal with its own data separately, companies need to create a “unified data group,” led by a chief data officer, that can store, aggregate and analyze the data — and work closely with other divisions to uncover insights that create customer value.

3. Product design will require a long-term, integrative approach:  Product design will become “evergreen,” said Porter, meaning products will be continuously re-designed and serviced via remote connections and services once they’re in the field. As a result, companies must find a new approach to product design that accounts for everything that happens after the sale is closed.  In addition, increased connectivity will require manufacturers to look at products within a larger, networked system. A “smart” tractor, for example, will have its own data analytics connections, but it must also interface with other smart machines on the farm.

4. Expect more consolidation and a war for talent: Porter frames the changes led by the IoT as an opportunity for companies to broaden their offerings and lead with innovative product functionality. There are two choices: cling to business as usual, or adapt. Companies that don’t react will have their products subsumed by companies that do. Porter predicts this will lead to further consolidation across industries, allowing companies to expand their market and products through data and IoT functionality. - But the biggest hurdle, Porter said, is likely to be the war for talent. There are currently too few people with the necessary mix of skills to tackle the new challenges presented by the IoT era.

 

 


Caroline Roy's curator insight, August 7, 2015 5:20 AM

Porter, along with Jim Heppelmann, president and CEO of PTC, summarized their findings from a November 2014 HBR article about how the Internet of Things (IoT) is disrupting various industries, field service included. The pair also spoke about ongoing research on the implications for company strategy and organization, which will be published in HBR later this year.

“Not only is the product changing, the product change is feeding back and changing how companies operate today,” Porter said. “How you run a company is going to change much more dramatically than in previous generations of IT.” 

1. Service businesses will shift from reactive to proactive:  There will be a transformation in the way service businesses are run and organized, as connected products allow technicians to diagnose the problem, or even perform service, remotely. Companies will be able to push updates to products in the field, and analyze product usage data to improve service efficiency and warranty management. As new IoT-enabled technologies take hold, service companies will move beyond the repair model to data-enabled advanced services that add value to customers. Ultimately, Porter said, this model will evolve to “product-as-a-service” as companies design new functionality and extend product life cycles. 

2. Big data will create an entirely new section of the value chain:    Companies will find ways to create value from the constant data stream from both internal and external factors. (Internal data could be product usage and equipment performance information, while external data could include weather conditions.)  Porter and Heppelmann said that, rather than having each division deal with its own data separately, companies need to create a “unified data group,” led by a chief data officer, that can store, aggregate and analyze the data — and work closely with other divisions to uncover insights that create customer value.

3. Product design will require a long-term, integrative approach:  Product design will become “evergreen,” said Porter, meaning products will be continuously re-designed and serviced via remote connections and services once they’re in the field. As a result, companies must find a new approach to product design that accounts for everything that happens after the sale is closed.  In addition, increased connectivity will require manufacturers to look at products within a larger, networked system. A “smart” tractor, for example, will have its own data analytics connections, but it must also interface with other smart machines on the farm.

4. Expect more consolidation and a war for talent: Porter frames the changes led by the IoT as an opportunity for companies to broaden their offerings and lead with innovative product functionality. There are two choices: cling to business as usual, or adapt. Companies that don’t react will have their products subsumed by companies that do. Porter predicts this will lead to further consolidation across industries, allowing companies to expand their market and products through data and IoT functionality. - But the biggest hurdle, Porter said, is likely to be the war for talent. There are currently too few people with the necessary mix of skills to tackle the new challenges presented by the IoT era.



TDI Group's curator insight, August 10, 2015 6:20 AM

Porter, insieme a Jim Heppelmann, Presidente e CEO di PTC, ha riassunto le loro scoperte da un HBR articolo novembre 2014 su come Internet of Things (IoT) sta distruggendo vari settori, compreso il servizio di campo. La coppia ha parlato anche in corso ricerche sulle implicazioni per la strategia e l'organizzazione aziendale, che sarà pubblicato in HBR entro la fine dell'anno.

"Non solo è il prodotto cambia, il cambiamento del prodotto è l'alimentazione indietro e cambiare il modo in aziende operano oggi", ha detto Porter. «Come si esegue una società sta per cambiare molto più drammatico rispetto a precedenti generazioni di IT". 

1. le imprese di servizi saranno spostano da reattivo a proattivo:   Ci sarà una trasformazione nel modo in cui le imprese di servizi sono gestiti e organizzati, come i prodotti collegati consentono ai tecnici di diagnosticare il problema, o addirittura eseguire il servizio, in modalità remota. Le aziende saranno in grado di inviare gli aggiornamenti ai prodotti nel campo, e analizzare i dati di utilizzo del prodotto per migliorare l'efficienza del servizio e  la gestione delle garanzie . Come le nuove tecnologie degli oggetti abilitati prendere piede, società di servizi si muoveranno al di là del modello di riparazione di data-enabled servizi avanzati che  aggiungono valore ai clienti . In ultima analisi, ha detto Porter, questo modello si evolverà per "prodotto-as-a-service", come le società di progettare nuove funzionalità e di estendere i cicli di vita dei prodotti. 

2. I dati grandi creeranno una nuova sezione della catena del valore:    Le imprese dovranno trovare il modo di creare valore dal flusso di dati costante sia da fattori interni ed esterni. (Dati interni potrebbero essere l'utilizzo del prodotto e informazioni sulle prestazioni attrezzature, mentre i dati esterni potrebbero includere condizioni atmosferiche.)   Porter e Heppelmann ha detto che, piuttosto che dover ogni affare divisione con un proprio dati separatamente, le imprese hanno bisogno di creare un "gruppo di dati unificata," guidati da un ufficiale di dati principale, che può memorizzare, aggregare e analizzare i dati - e lavorare a stretto contatto con altre divisioni per scoprire intuizioni che creano valore per il cliente.

3. Progettazione del prodotto richiederà un lungo periodo, integrativo approccio:  Product design diventerà "evergreen", ha detto Porter, il che significa prodotti saranno  continuamente ri-progettati e serviti  tramite connessioni e servizi a distanza una volta che sono in campo. Come risultato, le aziende devono trovare un nuovo approccio al design di prodotto che rappresenta tutto ciò che accade dopo la vendita è chiusa.   Inoltre, una maggiore connettività richiede ai produttori di esaminare i prodotti all'interno di un sistema più ampio, in rete. Un  trattore "intelligente" , per esempio, avrà le proprie connessioni analisi dei dati, ma deve anche interfacciarsi con altre macchine intelligenti della fattoria.

4. Aspettatevi di più il consolidamento e una guerra per il talento: Porter incornicia i cambiamenti guidati dal IoT come un'opportunità per le aziende di ampliare le loro offerte e portare con funzionalità innovative di prodotto. Ci sono due scelte: si aggrappano alla vita di sempre, o adattare. Le aziende che non reagiscono avranno i loro prodotti sussunto da aziende che fanno. Porter prevede questo porterà a un ulteriore consolidamento attraverso le industrie, consentendo alle aziende di espandere il loro mercato e dei prodotti attraverso i dati e le funzionalità degli oggetti. -  Ma il più grande ostacolo, ha detto Porter, è probabile che sia la  guerra per i talenti . Al momento non ci sono troppo poche le persone con il mix di competenze necessarie per affrontare le nuove sfide poste dalla dell'era degli oggetti.

 

 


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