“Ideas emerge in the complex domain …” which is where creative knowledge workers in a network economy need to be active, probing, and playing. We also need to do shallow dives into the Chaotic domain. Neither of these activities will be helped through automation. If anything, automation will make us lazy, or unaware.
The process of seeking out people and information sources, making sense of them by taking some action, and then sharing with others to confirm or accelerate our knowledge, are those activities from which we can build our knowledge. Managing and sharing information, especially through conversations, are fundamental processes for sense-making in the complex domain. Sense-making is acting on one’s knowledge.
A key principle of PKM is that no one has the right answer, but together we can create better ways of understanding complex systems. We each need to find others who are sharing their knowledge flow and in turn contribute our own. It’s not about being a better digital librarian, it’s about becoming a participating member of a networked organization, economy and society.
Sense-making consists of both asking and telling. It’s a continuing series of conversations. We know that conversation is the main way that tacit knowledge gets shared. So we should continuously seek out ideas. We can then have conversations around these ideas to make sense of them. Sharing closes the circle, because being a personal knowledge manager is every professional’s part of the social learning contract. Without effective sense-making at the individual level, social learning at the organizational level is mere noise amplification.