Clay Shirky explains how the record industry is to Napster how the education industry is to Udacity and other MOOCs. The former are failing to see how the latter are riding the pulse of the needs of mainstream users, even though they are falling short of current expectations. Where will this lead? "Open systems are open. For people used to dealing with institutions that go out of their way to hide their flaws, this makes these systems look terrible at first. But anyone who has watched a piece of open source software improve, or remembers the Britannica people throwing tantrums about Wikipedia, has seen how blistering public criticism makes open systems better. And once you imagine educating a thousand people in a single class, it becomes clear that open courses, even in their nascent state, will be able to raise quality and improve certification faster than traditional institutions can lower cost or increase enrollment."