Creativity, empathy, and listening are more important than ever.
[...] The current emphasis on these skills seems totally rational, as nothing happens without them and no company can ever hope to be successful in their absence. But what companies forget is that this won’t be true forever. In fact, it won’t be long before these very skills become commoditized. In the future, computers will take over more and more of these tasks, including programming and data crunching. The things that are foundational to a company’s success today will be replaced and automated by a machine tomorrow.
But there will be a limit to how far computers can replace human capabilities, at least in the near long term. What can’t be replaced in any organization imaginable in the future is precisely what seems overlooked today: liberal arts skills, such as creativity, empathy, listening, and vision. These skills, not digital or technological ones, will hold the keys to a company’s future success. And yet companies aren’t hiring for them. This is a problem for today’s digital companies, and it’s only going to get worse. [...]