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How Bricks Can Stop Showrooming By Clicks (Amazon) - Better Retailing

How Bricks Can Stop Showrooming By Clicks (Amazon) - Better Retailing | Ecom Revolution | Scoop.it
As the shopping environment is becoming more complicated, companies will have to negotiate compounding and growing multi-channel and multi-company “value poaching” challenges , illustrated by the following articles: In a 2003 Harvard...
Martin (Marty) Smith's insight:

Friction will need to come OUT of the retail experience for it to stay competitive. Showrooming is more about dissatisfaction with the retail experience as a desire to save. Showrooming is an active protest.

No one showrooms the Apple store because the shopping experience is fun and traditional friction has been removed. Types of retail friction the Apple store destroyed:

* LINES - no lines creates a perception of amazing service.
* Brick and Mortar as classroom.

* Hang Out - all that free WiFi and cool stuff going on.

* Service Concern - Genius Bar resolved this.

* Bad Service - lots of PEOPLE to help who enjoy their jobs.

* No Deals - Apple doesn't let Amazon destroy their brand.


This last bullet is harder than it looks. Since Amazon plays the price arbitrage game better, on one single day a recent speaker at the Raleigh Internet Summit noted Amazon changed a price on a hot product 9 times, creating a "price match" that eliminates the advantage is key.

The problem is Amazon uses its retail arm as lost leader to support profits from its partner network. This means it is willing to sell things, especially very HOT things, at or below cost.


As painful as it sounds to play a match game with an algorithm brick and mortar retailers must either get shelf talker/tags that are live to the net (coming don't kid yourself) OR create an "Amazon Price Match" promotion.

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E-commerce Web Design 2015: Parallax & Single Photos Trending

E-commerce Web Design 2015: Parallax & Single Photos Trending | Ecom Revolution | Scoop.it

In 2014, e-commerce was gradually divided into two groups based on how they treated home page design.

Product grid home page
Custom design home page

Pros
Most changes can be done via backend fast and easy Amuses visitors and ties brand with positive emotions Is remembered easily Adds to the stylish image of the brand/product
Cons
Card design/grids look alike on hundreds of shops No identity or design to remember Requires additional time and resources.


Martin (Marty) Smith's insight:

We see this trend too. We also think animated backgrounds will capture some of the "bleeding edge" sites. We also think some ecommerce design is forgetting the core mission - conversion. Ecommerce design needs to be subtle and out of the way with clear pointers to WHAT you want your customers to do NOW.

Read Don't Make Me Think (or re-read it as it only takes a few minutes) and remember to not make the MUSEUM the subject. The museum should wrap around the art (products) and make it EASY to BUY. Oh, and it doesn't hurt to be CLEAR about what you are all about in SECONDS since that is how much time you have before visitors are on to something else.

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Marketing Master Class: Know Thyself - YouTube

FedEx Ecommerce Summit
Will be presenting the New Ecommerce to about 100 Small to Medium Sized Businesses in Atlanta at Georgia Tech on 4.16. Here is the agenda:

* Know Thyself (video notes done).

* Ask the right ?s.
* Share Thyself.
* Ask for Help.
* Favorite Tools.

We are working on video notes for each section.
Find the Ask For Help: The New Collaborative, Curated, Community Ecommerce Haiku Deck Here: http://shar.es/1gJbLS

Find Know Thyself Marketing Master Class video notes here:
https://youtu.be/OvJ92tZ2dtA

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April Showers: Google’s Doorway Algorithm Update - Search Engine Watch

April Showers: Google’s Doorway Algorithm Update - Search Engine Watch | Ecom Revolution | Scoop.it

April Showers - Beware The Responsive Rabble
Responsive is so much more than most realize. Sure you can get a template to LOOK okay, but without redefining your site's functionality, design and information architecture you are "responsive" in name only. Problem is MOBILE FIRST = PAIN for many.

Pain comes in two forms one usually under marketing's control and one not. Understanding the FLATTENING of websites in a post-mobile era means doing less BETTER. Since much of IA can be done within Magento's categories or a CMS's tune engine marketing usually has the means of production.

Not so much when it comes to functionality shifts. Redesigning a cart to be "mobile first", for one PAINFUL example I'm glad I'm no longer an Ecom Director to have to manage, is out of marketing's hands after wireframes go to the coders.

The REAL challenge is some SEO sensitive champion needs to be watching over your site's RESPONSIVE metamorphosis or PAIN will be a vast understatement. SEO changes inside the code can create spider-traps and other problems.

Programmers take efficient straight lines. Problem is some of those efficient lines can KILL your website. Promise to create more content about how to protect what you have and get some more even after a responsive re-design soon.



Via iNeoMarketing
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iNeoMarketing's curator insight, April 2, 3:47 PM

Mobile-friendly is a given. However, I suppose we'll need to wait to see what Google rolls out with to determine the impact on doorway pages.

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Ecommerce = Platform * Content Curation & Community Squared

Ecommerce = Platform * Content Curation & Community Squared | Ecom Revolution | Scoop.it

Yesterday at the Digital Summit in Charlotte, NC we ran into a familiar problem. "Marty we don't have any content," an growing ecommerce website shared.

I shared the good and bad news. The bad news is developing an effective content strategy takes time, focus and money. The good news is there are things to do in parallel that bring all pieces together such as:

* Create an Ask.

* Begin to CURATE content.

* Curate 90%, Create about 10%.
* Listen and set up Key Performance Indicators to LISTEN better.
* Develop a testing culture.
* Begin the journey to sustainable online community.

Added video notes to explain all of this to our Ecommerce Questions Haiku Deck: http://shar.es/1guIF1

Find video notes on platforms, content curation and community on Curagami's YouTube channel here: https://youtu.be/tSHeIxtrs4g

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10 Product Page Best Practices Turn Visitors Into Buyers via @Shopify + 2 via @Scenttrail

10 Product Page Best Practices Turn Visitors Into Buyers via @Shopify + 2 via @Scenttrail | Ecom Revolution | Scoop.it

A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.

Marty Note
We agree with all 7 of these "product page best practices" such as:

1. Powerful product descriptions (tell a short story and use language from reviews). 

2. Clear Call-To-Action (CTAs).

3. Size Chart (we love the Johnny Cupcakes graphic).

3. Include Stock Levels (and use Amazon's only 4 left language).

4. Great Product shots.

5. Social Share buttons (with feedback loops for # of shares, look at SumoMe.com for the best social share widget).

6. Shipping & Free Shipping info clear and easy to find.

7. Relevant to what is happening now (Holiday theme).

8. Remove background (this one was new to us, but we get it).

& The forgot 2 of our favorites:

9. Reviews - voice of the customer is the most convincing and begins to create online community.

10. TEST - we've only beaten a red "Add To Cart" button once, but we only knew we beat it because we tested.

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A Comprehensive Guide to Cross-Selling & upselling - Amasty

A Comprehensive Guide to Cross-Selling & upselling - Amasty | Ecom Revolution | Scoop.it
The truth is: a decided customer is a rare phenomenon in the e-commerce world. In most cases, people are sure only about their needs, and slightly know about the way they can be satisfied. There is a fine line between making proper suggestions and trying to sell more at a rate when a customer doesn’t see it as an aggressive tactic. Cross-selling and upselling techniques when used properly can be a delicate thing that works like a charm both for customers and businesses. And here’s...
Martin (Marty) Smith's insight:

CrossSelling & UpSelling is the path to increasing your AOV (Average Order Value) and higher AOV's is the path to sustainable online community. Great post here on how to cross and up sell.

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Ecommerce Master Class Video: Directed Search via @Curagami

Ecommerce Master Class Video: Directed Search via @Curagami | Ecom Revolution | Scoop.it

How did we made more than $30M in online commerce? Watch our first Ecommerce Master Class Video & to learn about directed search wins hearts, minds and loyalty. Can watching a 2 minute video really make millions? Worked for us :). M

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Hero Marketing: Compete with Amazon - via @Curagami

Hero Marketing: Compete with Amazon - via @Curagami | Ecom Revolution | Scoop.it

Hero Marketing: Compete with Amazon shares passion, customer focus, exponential thinking & need to create movements not promotions needed to win online and how SMBs can compete with Amazon.

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Why Is WaNeLo.com Killing It? Long Tail Ecommerce via @Curagami

Why Is WaNeLo.com Killing It? Long Tail Ecommerce via @Curagami | Ecom Revolution | Scoop.it

WaNeLo.com
WaNeLo.com understands something you don't. They understand there is NO WAY to compete head-to-head with Amazon. Better to shift to a "blue ocean" by creating a highly social, mobile and gamified environment.

As a "mashup artist" WaNeLo.com can create pages that cost pennies, pages that may generate dollars. Are there bumps with this "new age" affiliate marketing? Of course, but, as the pagespread chart illustrates, you don't beat the giant YOU CO-OPT him :).

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$50,000 New Ecommerce Web Design Contest...Want In? via @Curagami

$50,000 New Ecommerce Web Design Contest...Want In? via @Curagami | Ecom Revolution | Scoop.it

$50,000 New Ecommerce Web Design Contest
FOMs (Friends of Martin's) are working on a cool event to support my +FedEx keynote talk in Maryland at the end of February. We have 3 partners willing to contribute time into a "prize" to help online merchants pivot to the NEW Ecommerce.

If you would like to contribute email Martin(at)Curagami.com (not on our site yet as we may fill our partner roster from friends and social. Read more about the contest on G+
https://plus.google.com/102639884404823294558/posts/M3n5Ds4Tk9p

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Why The Internet of Things Changes...Well Everything

Why The Internet of Things Changes...Well Everything | Ecom Revolution | Scoop.it

Internet of Things (IoT)
The idea of a connected world where objects can communicate via the internet with each other and with computers and smartphones, does seem to have endless and even overwhelming possibilities.

 

For businesses, IoT technology opens up the potential for smarter process and efficiency, more targeted marketing and better understanding of customers by utilizing data and digital insight. The opportunities are so vast, that for many companies, coming up with a clear strategy for how to implement this new technology is a huge step.

 

In the retail industry, recent research conducted by Forrester found that 96% of retail decision makers are hoping to make the necessary changes to adopt IoT technology in the near future but over half are concerned about integration challenges. And this is a big part of the issue – to really make sure they harness the potential of this new technology, customer focused businesses need to first consider a few key areas....

Marty Note
@Jeff Domanskyhits two key Internet of Things issues squarely:


* Securely and reliably connecting everything.
* Understanding how IoT tech means greater efficiency and a better post-purchase experience for customers.

At Curagami (http://www.Curagami.com) we see several important synergistic intersections including:

* Money becomes less and less important.

* Subscriptions become more and more important.

* The need to mashup, combine, filter and control the NOISE is going to be huge.

That last point is reinforced by life today. When apps make life easier they scale quickly (Uber) when they add to a noisy world they struggle. Adding to PAIN doesn't scale. Reducing pain in favor of getting more by doing less but getting more or having fun instead of digging ditches feels like a winning idea.

The future could become even more unreasonably noisy. Do we really need to know our fridge needs a new filter, our cat is almost out of food and our car is due for a tuneup? Finding a way to quiet the demand curve of IoT feels like a winner to us. What about you?


Via Jeff Domansky, Os Ishmael
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Jeff Domansky's curator insight, January 23, 8:52 AM

IoT and retail together? Who knew?

As the retail journey becomes increasingly mobile, there is an opportunity for retailers to adopt IoT technology to enhance the shopping experience. The marketing winners of the future will be those who embrace the Internet of Things for efficiencies and innovations we cannot yet see.

Jeff Domansky's curator insight, January 24, 2:22 PM

IoT and retail together? Who knew?

As the retail journey becomes increasingly mobile, there is an opportunity for retailers to adopt IoT technology to enhance the shopping experience. The marketing winners of the future will be those who embrace the Internet of Things for efficiencies and innovations we cannot yet see.

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Cool CSS Memory Game Helps SEO via @chrisdaviesgeek

Cool CSS Memory Game Helps SEO via @chrisdaviesgeek | Ecom Revolution | Scoop.it

Love this cool memory game from Iron Yard instructor Chris Davies (@chrisdaviesgeek ). Easy to adapt to any business and great time on site builder so helpful to the new SEO.

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Best SEO Ecommerce Platforms

Best SEO Ecommerce Platforms | Ecom Revolution | Scoop.it

How to Choose the Best E commerce Platform for SEO. An independent, comparative study of all the most popular E-commerce platforms in respect of SEO.

Marty Note
Wow, this is an exhaustive "complete guide" to SEO for ecom. I agree with the ranks their exhaustive research creates with a single caveat. I hate platform ecoms like Shopify and Volusion.

Both work great UNTIL you need to scale and then the limitations of such a template and community serving become clear. That said, for companies just starting or below $5M in annual sales Shopify would be a great place to start.

Magento is complicated and intense. No need to go there until you can pay for it with money and expertise. Great post.

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Onecoin's curator insight, January 15, 12:11 AM

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http://www.onecoin.eu/signup/amoisexy

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The Game Is The Thing: Exciting New Gamfication Tool for Ecom via @Curagami

The Game Is The Thing: Exciting New Gamfication Tool for Ecom via @Curagami | Ecom Revolution | Scoop.it
Does your website have game? It is going to because gamification and games are how you win hearts, minds and loyalty over time online.
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Ask For Help - The New Curated, Collaborative Community Ecommerce via @HaikuDeck

Ask For Help - The New Curated, Collaborative Community Ecommerce via @HaikuDeck | Ecom Revolution | Scoop.it

The Little Haiku Deck That Could
Our Asking Ecommerce Questions Haiku Deck (http://shar.es/1g6S5q ) is becoming the little deck that could. To say these slides are a testimony to the power of fast feedback loops and iteration is an understatement.

With three sets of video notes (more coming soon) and three major changes based on feedback from attendees at conferences where we've been presenting the little deck that could Ask For Help: Asking Key Ecommerce Questions proves another important point - everything is a curated conversation now.

Thus the power of @Scoop.itand thus Google's QDF (Quality Deserves Freshness) demand. When we started this little deck had a few hundred views. Now, thanks to feedback and support from those providing the feedback almost 2,000 people have learned to do the hardest thing in the galaxy (at least for American men) - ASK FOR HELP!

Thanks for all the help we've received creating the little Haiku Deck That Could. Marty

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The Rise of Social Shopping via @HaikuDeck

The Rise of Social Shopping via @HaikuDeck | Ecom Revolution | Scoop.it

Rise of Social Shopping
Blink an eye and big stuff happens. With valuations in the billions for sites such as +OpenSky and in the hundreds of millions for relative newcomer WaNeLo.com Don't get lost in the trap such valuations create.

Remember Arthur C. Clarke's quote:
Any sufficiently NEW technology is indistinguishable from MAGIC.

There are several forms of new ecommerce magic happening now including:

+Wanelo = gamified, social & mobile shopping.
MassDrop = social affiliate program.
+OpenSky = Social Shopping with a #crowdfunding or +quirkydotcom  feel.
+fab.com = social shopping.
+Etsy = +eBay for crafters.
+Woot = Daily Deal

We added a new section to our Ecommerce Questions Haiku Deck to reflect the rise of social shopping. We also noted how and why Amazon should be worried. New "social shopping" plays are hitting Amazon right where they are vulnerable - community, social and mobile.

Amazon is  "Search and Stab" and they are about to compete with savvy mobile game creators. Shopping as a social game will beat low prices created by scale. Didn't Amazon just prove that point by vanquishing Walmart from the king's ecommerce throne?

Amazon understands the ARBITRAGE of online commerce better than anyone, but what if arbitrage wasn't the driving force anymore? Going to be an interesting fight between SCALE and its many benefits and a new generation of "kids" who don't know any better than to question everything, assume nothing and have FUN.

Fun is contagious. Will follow with video notes soon.

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Key Ecommerce Questions new @HaikuDeck by @Scenttrail

Key Ecommerce Questions new @HaikuDeck by @Scenttrail | Ecom Revolution | Scoop.it
Asking the right questions in the right way is key to online marketing success. How SMBs can compete with Amazon isn't as important as what is their why and how are they learning from Amazon's web marketing power.
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Panguin Tool SEO Technology by Barracuda Digital

Panguin Tool SEO Technology by Barracuda Digital | Ecom Revolution | Scoop.it

See your Google organic visit data overlaid with Google's major algorithm updates, and then dig into your data.

Marty Note
One of our favorite Free Tools is Panguin. Panguin overlays Google algorithm changes on your Google Analytics taking the mystery out of what has happened to all of your traffic.

We've seen well established sites take a 30% traffic haircut due to all of Google's changes. Hope your site isn't in that group, but if it is know that working your way back is possible, but change is necessary (it doesn't get better on its own).

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Ecom Master Class Video: Big Data Visualization - YouTube

Visualizing Data
Inside every big data stack is a secret, a secret capable of helping your web marketing IF you find it. Our new Curagami Ecommerce Master Class discusses how to cut a mound of mud into meaninful patterns.

Steps are easy:

1. Start with clean data.

2. Start categorizing.
3. Sort by your categories.

4. Cut your detail out (remember to replace functions with numbers).
5. Graph your broad strokes.

We fly through how to create patterns in this 3 min video. If  you ae stuck or confused email martin(at)Curagami.com.

Good luck and make sure your weed whacker is working.

M

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Marketing Channels Infographic via @Conductor

Marketing Channels Infographic via @Conductor | Ecom Revolution | Scoop.it

There's some great data out there on marketing channel ROI. This infographic pulls together industry studies and surveys on how marketing channels compare.

Marty Note
Somewhat disingenuous to separate channels like this. Everything is everything now and that means results in one channel are influencd in many ways by other channels. That is an important caveat for the "all or nothing" crowd who may read these results thinking they can reduce or eliminate commitment to social or PPC.

Yeah we wouldn't do that.  Your site is MODELED and substantial changes to any part of your current model could take down all the dominoes. That doesn't mean this knowledge isn't important though your results may be different. Knowing what channel is contributing profit and what channel is contributing traffic allows you to invest in the blend. Remember it is the blend that wins so don't go cutting off your nose to spite your website.

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5 tips to increase e-Commerce sales with relevant content

5 tips to increase e-Commerce sales with relevant content | Ecom Revolution | Scoop.it
Here are 5 tips to increase e-commerce sales through quality customer service and relevant content, targeting the 2nd step of the consumer conversion funnel
Martin (Marty) Smith's insight:

Content Is the KEY To Tomorrow's Commerce
There is NO DOUBT in team Curagami's (http://www.Curagami.com) mind that content holds the key to conversion and SEO in tomorrow's ecommerce world.

We would order these tips differently:

1. Product Reviews (the most power UGC on our site curate the heck out of these and find your Ambassadors here too).

2. Clear returns & Free Shipping policy - we added free shipping, but having pages dedicated to both of these ideas means you may not have to pay Retail Me Not for your traffic.

3. Product Descriptions - use keywords you see customers using in reviews and use the keywords tool to test words against each other.

4. Photo & Video Quality - looks are overrated on an ecommerce site. Sounds strange to write that sentence, but if your customers trust you, you use User Generated Content and offer the right shipping and loyalty environments your pictures can be something you are always working on. Better is better no doubt, but a site with moderate images and the right reviews, shipping and returns can outsell a site with beautiful pictures and the wrong policies.

5. Customer Support - best way to show customer support is via your existing customers. This is why reviews are so important. Reviews are the unvarnished voice of the mob, your customers.

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10 Conversion Optimization Tips For E-Commerce Product Pages - Infographic

10 Conversion Optimization Tips For E-Commerce Product Pages - Infographic | Ecom Revolution | Scoop.it

Marty Note
Solid tips here with a few caveats:


* #3 printing is a nice to have now not a must have. Printing just isn't as important, but, for some, a printed piece is easier to share.

* Reviews are now more important in their absence. Having hundreds of reviews is great as it shows the size and value of the tribe formed around a given product. A Customer's voice is always a tad different sounding too, so be sure to curate content FROM reviews.

* High res images is a good idea, but don't slow the delivery of your page down. Use a Content Delivery Network (CDN) to help server your images and videos fast no matter who is looking at your content or from where.

* Product comparisons are great especially if they are social.

* Shipping = we would amend shipping to make sure your FREE Shipping triggers are easy to find / be aware of and set to maximize conversions.

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9 Pillars of Customer Retention via @WindsorCircle

9 Pillars of Customer Retention via @WindsorCircle | Ecom Revolution | Scoop.it

9 Pillars of Customer Retention Include

Know Your Customers


 Get Connected


Thank Your Customers


 Amaze Your Best Customers


 Help Your Customers Buy More


 Save Your Churning Customers


 Create Evangelists


 Listen to Your Customers


 Acquire Retainable Customers


Marty Note
Great post and we love #3 - THANKING customers. Often over looked or done badly there are a lot of cool ways to think customers now such as:

* Follow them BACK!

* Curate their content into your social streams.
* Link to them.
* Share their content about you (with permission and attribution).

The social web creates many new ways to say THANKS other than  boring auto-response.



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Long Tail Ecommerce: Pin to Win via @Curagami

Long Tail Ecommerce: Pin to Win via @Curagami | Ecom Revolution | Scoop.it
Never been more important to know your website's long tail than in ou social / mobile / connected time as Amazon proves and WaNeLo illustrates.
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Future of Ecommerce Is Social & Mobile...Here's Why via @Paper_li

Future of Ecommerce Is Social & Mobile...Here's Why via @Paper_li | Ecom Revolution | Scoop.it

E-commerce used to be static, Not So Much Anymore
This excellent Paper.li post from @Cendrine Marrouat - SocialMediaSlant.comshares interesting ecommerce research, design ideas and the impact of the social / mobile web on online commerce.

The new ecommerce requires originality, social curation and a supportive tribe as we discuss regularly at http://www.Curagami.com our Durham, NC based startup dedicated to creating cool new tools for online merchants.

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