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ECommerce's Website Design New Best Practices: What Are Today's Ecom Must Haves?

ECommerce's Website Design New Best Practices: What Are Today's Ecom Must Haves? | Ecom Revolution | Scoop.it

Ecom's New  Best Practices
Better have all of these if you expect to make money online these days:
* Easy To Get Free Shipping.
* Easy To Find Sale Section.
* Deal of the Day (once Woot.com only now becoming ubiquitous).
* What's New.
* Best Sellers.
* For Him, Her, Kids navigation (if applies).
* An ASK for User Generated Content.
* Clear "WE VALUE UGC" signals.
* Exciting "Magazine-like" content.

Via Tomorrow's Ecommerce: How To Design Tomorrow's Ecommerce Today on Haiku Deck http://shar.es/1nkirc


Martin (Marty) Smith's insight:

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EASY is OVER in Ecommerce [+ Scenttrail Note]

EASY is OVER in Ecommerce [+ Scenttrail Note] | Ecom Revolution | Scoop.it

New Ecommerce Marty (@scenttrail) Note
I love this post sharing tips from a handful of ecommerce experts. I might fall into that category too after a 7 year tenure during which teams I managed made over $30M in online sales.

Our AOV (Average Order Value) was never more than $62 so hundreds of thousand of transaction. When I was hired the site's sales were below a million. When I left annual sales were over $6M.

Those times weren't EASY either, but they are were in comparison to now. Now ecommerce is complicated by:

* Increased competition.
* Muddled channel marketing ROI strategies.
* Social Media.
* Mobile.
* New SEO.

Add all of those new pressures together, all discussed multiple times in the linked post, and the inescapable conclusion is "easy" is OVER in ecommerce.

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The Running of the Red Bulls - How Curagami Scores Help Understand Who Is Winning & Why

The Running of the Red Bulls - How Curagami Scores Help Understand Who Is Winning & Why | Ecom Revolution | Scoop.it

Curagami Score & Ecommerce
At our Startup funded startup Curagami we’ve created a new “super metric” called a Curagami Score”. We combine 11 different metrics from pagespread (number of pages in Google) to inbound links. We also have a few proprietary metrics such as LEI (Link Efficiency index).

Once you know a site’s Curagami Score its possible to create an ecosystem combining ANY website. Once you have an ecosystem you can compare even the most unlikely sites. Why would you want to create such a comparison? Because it’s interesting and informative to know who is “winning the day” in online marketing.

 

I created Curagami scores for websites from Red Bull to Schwan’s wondering if we could learn even more lessons from the master brander Red Bull (see my Curatti post Red Bull Branding Lessons).

Once we created Curagami scores for six different websites we can add them up and compare the share for each. The pie chart, from my Connection: The New Ecommerce Haiku Deck, shows the results.

One easy deduction? If Zappos and the other Ecommies on our comparison list were to adapt a more Red Bull-like branding approach their online “castles” would grow stronger faster. Zappos was closest the running of the Red Bulls but still a distant second. Look how completely Red Bull dominates their space.

Monster is so far away from Red Bull they won’t catch up in this lifetime UNLESS they disrupt instead of trying to copy and “be like” their bigger brother. Now imagine you knew your Curagami score and your competitor’s. How helpful would it be to know where you are winning and losing online?

Funny, that’s what we were thinking.

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ShopLocket + Square Creating The NEXT Ecommerce Revolution: Small c Commerce & Big $

ShopLocket + Square Creating The NEXT Ecommerce Revolution: Small c Commerce & Big $ | Ecom Revolution | Scoop.it
ShopLocket is the easiest way to sell something online. No store to setup, no risk to get started. With ShopLocket selling something is just as easy as embedding a Youtube video. Simply create your product, embed it in your website, Facebook page, or blog post, and start selling!
Martin (Marty) Smith's insight:

As the web breaks apart thanks to social and mobile (see Future of Web Design Scoop http://sco.lt/74tLSD ) we will want to put commerce any and everywhere. Shoplocket makes that idea possible without all the Authorize.net pain. Cool #startup. ShopLocket + Square = world changes.

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Why We Are Hiring Great Curators & Your Ecommerce Site Should Too via @CrowdFunde

Why We Are Hiring Great Curators & Your Ecommerce Site Should Too via @CrowdFunde | Ecom Revolution | Scoop.it

CrowdFunde & Content Curators
When we started CrowdFunde, our startup to help B2C online retailers and B2B content marketers know how to use content to achieve their goals, we realized we would need a lot of help. As the tool took shape it was clear the guiding hand of a great content curator would be a CSF (Critical Success Factor).

As we explained on CrowdFunde.com great content curators do three increasingly important things:

* Find next generation of trending content.
* Fit seemingly disparate content into an evolving “jigsaw” of themed content curation.
* Help readers, followers and other contributors understand macro concepts.


I've worked with great curators on Scoop.it and the POWER and PRESCIENCE of that experience is why discovering and hiring 10 great content curators (to start) is one of our most important "Launch Goals".

The cool thing is, in many cases, we may be paying a hard working content curator to do what they love and what they are already doing for FREE. While no one is going to get rich on what our little startup can afford to pay there is a lot to be said for being part of a new company, a company dedicated to helping Internet marketers get to know their customers, be able to talk to and learn from their customers.

If you are a great content curator we hope you will APPLY and share our search with your friends.

Thanks, Marty and Phil

APPLY
http://form.jotform.us/form/40948367508162

LEARN MORE
http://www.crowdfunde.com/top-curator-contest-crowdfunde-hiring/



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5 Ways Ecommerce Sites Killing it With Content & Context via @pcorwin [+1 From @Scenttrail]

5 Ways Ecommerce Sites Killing it With Content & Context via @pcorwin [+1 From @Scenttrail] | Ecom Revolution | Scoop.it

A blog about ecommerce marketing, running an online business and updates to Shopify's ecommerce community.

Great Peg Corwin Insight

Creative ways that ecommerce sites are using content marketing:


 - Make how to videos

 - Answer FAQs in clever ways

 - Use photos 

 - Get a blog and be a media outlet

 - Stay in the know


Quote: "Content. It’s the material you create to inspire existing customers and the audience you hope to reach (your next customers are out there somewhere!) Ecommerce sites across the web are taking advantage of content’s power."


If you like this scoop, please consider a thumbs up or share.

Marty Note
When I was a Director of Ecommerce I LOVED #contentmarketing, but it rarely loved us back (lol). An ecommerce site is divided between right brain creative (buy) and left brain engineering (Q&A, content marketing).

The more content we put on a product page the worse it converted. Video and reviews were the single exceptions and videos took some serious tweaking until we got it right (short, product as hero, VO narration, show the product working and bring in review summary from our Buzz Team).

Never forget the first 5 minute video we testing with a hard rock score that was WAY too loud. I could watch conversions tank in real time (advantage of having 14,000 unique visitors a day). That video lasted less than a day, but it taught us to shorten and quiet our content.

Eventually we found a formula that put new life in best sellers and rocketed any product with momentum. Video wasn't a miracle worker. When we tried to rehabilitate a product long gone from the Best Seller list video alone wasn't sufficient.

Big Trend Train Running - CONTEXT
As I was leaving Ecommerce three years ago context was starting to play an increasing rule in the increasingly visual language we needed to speak. Saw a great example of this in the DWR.com catalog.

The Design Within Reach Catalog features a Food Truck with DWR chairs, shelving and lighting. Amazing how much more interesting these "high design" products looked in a real world setting.

DRW.com is so Bauhaus WHITE it hurts the eyes and the pretension can be a bit much. Buy mixing high and low art the FUN factor goes up 10x and their products LOOKED LIKE something you might want in you home (instead of an operating theater lol).

One of the BIG implications of our visual marketing trend is more relevant context like DWR's food truck meets the Bauhaus two page spread. BIG MISS by DWR for not sharing that print spread online. MISS by Fox Restaurants creators of the wood fired pizza food truck called the ROCKET (picture above) too since a page about their DWR shoot would have earned social shares, praise and UGC (User Generated Content).

A cool food company like http://www.foxrc.com should know better!


Via Peg Corwin
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Peg Corwin's curator insight, January 26, 1:27 PM

Creative ways that ecommerce sites are using content marketing:


 - Make how to videos

 - Answer FAQs in clever ways

 - Use photos 

 - Get a blog and be a media outlet

 - Stay in the know


Quote: "Content. It’s the material you create to inspire existing customers and the audience you hope to reach (your next customers are out there somewhere!) Ecommerce sites across the web are taking advantage of content’s power."


If you like this scoop, please consider a thumbs up or share.


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Creating Binge Worthy B2C Ecommerce Content

Creating Binge Worthy B2C Ecommerce Content | Ecom Revolution | Scoop.it

Netflix data shows "binge watching" is up. How do we create content marketing to encourage a binge?

Creating Binge Worthy Content for Ecommerce sites helps master the New SEO, but the process is different than for B2B because:

* B2C ecom content needs more UGC (User Generated Content).
* Ecom content needs to tell great stories fast so VIDEO.

* UGC needs engagement support so gamification.

* Tribal key for ecommerce, so needs to be highly social.

* Don't like to pull attention away from HERO, so selectively visual.

* Need to curate more "binge worthy content" from UGC and social. 

That last bullet demonstrates the core difference. B2C ecommerce is an act of curation as much as creation. Customers trust each other often MORE than the websites they visit. The more UGC an ecom website has the richer it is.

UGC can take many forms on an ecommerce site such as:

* Reviews. 
* Profiles (MyAccount). 
* Comments. 
* Response to contests and games. 
* Review the reviewer (was this review helpful?). 
* Social shares.
* Blog or social commentary (use only with permission as you will have to rake into your website with an Online Reputation Management tool). 

Stories and content are no less important to an ecommerce website, but there are distinct difference in the type of content that will help and not hurt conversions.  

 

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Is Ecommerce Stuck In The Mud? - via @Curatti_

Is Ecommerce Stuck In The Mud? - via @Curatti_ | Ecom Revolution | Scoop.it
Is E-commerce Stuck In The Mud? After our first Holiday Ecommies Review of 30+ top online retailers (@Ecommies is a new ecommerce ratings, review and award site coming soon). It’s clear e-retailers are stuck in the mud.
Martin (Marty) Smith's insight:

Fun writing this post for @ janlgordon new Editors of Chaos http://www.curatti.com. Conclusion after our first Ecommie Awards for Holiday 2013 is YES e-commerce is stuck in mud of its own making.

Online retailers seem stuck fighting battles that are all but over such as the adoption of free shipping out and back, deal-of-the-day and Buy More, Save More. The ocean runs red as competitors face off with each other with little regard to the unique characteristics of selling online.

There were bright spots in the more than 30 top e-retailers reviewed including REI.com and Williams-Sonoma, but even well established brands such as L. L. Bean seem to struggle this holiday selling season.

Not hard to see WHY ecom is in a rut. Mobile is changing everything though few seem to realize the magnititude or sweep of the change. In addition to the Ecommies Report card we created a Social Media Analysis showing most e-retailers follow less than 1% of their followers.

Clearly the conversational nature of the new web is as perplexing to retailers as mobile. The combination of these two big misses, mobile and social, made holiday 2013 lackluster and stuck in the mud. This Curatti.com post shares ideas for how to fix not least of which would be embracing social media marketing and joining a mobile marketing revolution that has little to do with phones.

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SMBs and Content Marketing: 5 Quick Tips ScentTrail Marketing

SMBs and Content Marketing: 5 Quick Tips ScentTrail Marketing | Ecom Revolution | Scoop.it

Five Quick Content Marketing Tips For SMBs
SMBs (Small to Medium Sized businesses) are feeling overwhelmed. Instead of saying, "You Must Know Everything." maybe we should start with five quick tips:

SMB Content Marketing Tip 1: There Is No THEM
SMB Content Marketing Tip 2: Email Marketing With Personas
SMB Content Marketing Tip 3: Blog Q&A Content
SMB Content Marketing Tip 4: Conversations Not Lectures
SMB Content Marketing Tip 5: Have Fun and Create Fun

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Still Think Digital Advertising Is A Fad? Infographic

Still Think Digital Advertising Is A Fad?  Infographic | Ecom Revolution | Scoop.it
Digital marketing isn't a fad - it's the future. And although it may be a notoriously difficult task to project the future; the most telling variable is what's happening in the present.

 

Look around you and you'll notice that the world is connected, communicating and constantly clicking.

 

There's no reason to believe that the demographic cohort that will follow Generation Y, will be any different. In fact, the next generation will be the first that cannot conceive a world that isn't defined and enabled by the Internet, mobile devices and online social networking. Still not convinced?

 

The following Infographic by ROI Media  - http://bit.ly/JOOy40 - presents an overview of the digital landscape, and the changes pointing towards the need for social media marketing in commerce.

 

Download / Embed Here: http://bit.ly/JOOOA7 ;


Via maxOz, janlgordon, roberto toppi
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janlgordon's comment, May 1, 2012 4:17 PM
Thanks Michele, this is a great one!
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Why New SEO So Hard To SEE & How Thousands See The Invisible Giant. You?

Why New SEO So Hard To SEE & How Thousands See The Invisible Giant. You? | Ecom Revolution | Scoop.it

There is a new invisible giant, a giant using 5 "tricks" so the "new seo" is hard and harder to see and understand. This Haiku Deck and Curatti blog post is about how to see the invisible giant. How to win hearts, minds and loyalty online.

We've named the hard to see new seo The Invisible Giant. Thousands have now seen, interacted with, shared and commented on The Invisible Giant. Have you?

Haiku Deck
http://shar.es/1nCjlP

Curatti Blog Post
http://curatti.com/invisible-giant-hard-see-new-seo/

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16 New & Cool Ecommerce Templates For Usual Suspects (Magento, Shopify, ZenCart) via @WebDesignOrg

16 New & Cool Ecommerce Templates For Usual Suspects (Magento, Shopify, ZenCart) via  @WebDesignOrg | Ecom Revolution | Scoop.it
If you've been looking for a perfect web template for an on-line retail business you came to the right place, because today I'm gonna show you 16 of the newest and coolest e-commerce website templates.


Martin (Marty) Smith's insight:

For some reason ecommerce templates have not kept up with content marketing templates in quality, variety or availability. We are thinking of creating one at our startup Curagami (http://www.Curagami.com ) for just that reason (that we can't find good ones), but here are 16 new ones and some aren't horrible (lol). Our fav = ZenCart because we like CTAs next to heroes.


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Hard Lessons Learned About Negative Reviews

Hard Lessons Learned About Negative Reviews | Ecom Revolution | Scoop.it
I just received an email from a woman who had a bad experience with a photographer in Myrtle Beach, SC and left him a 2 star review. He is now threatening… - Martin W. Smith - Google+


Martin (Marty) Smith's insight:

Phil Buckley shared a post about how NOT to react to negative reviews. Reminded me of writing 5 Safety Tips for Social Media for @Kelly Hungerford and the Paper.li blog:

http://community.paper.li/2012/08/06/5-social-media-marketing-safety-tips-part-1/

Got good to me so Kelly was nice enough to let me split an impossibly long post into two parts:

http://community.paper.li/2012/08/09/5-social-media-marketing-safety-tips-part-2/

The post is linked to G+ where we are having an interesting conversation about how negative online is really positive.

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Kelly Hungerford's comment, July 24, 2:37 PM
That was and still is one of our best performing posts Marty. Your analogies and tips are as relevant today as they were back in 2012.
Kelly Hungerford's comment, July 24, 2:39 PM
That went too quickly! I wanted to continue by saying that indeed negative can be positive. There are numerous opportunities to be seized when the going gets tough and we should welcome those as much as the positive. Thanks Marty!
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Ecommerce, The Next Million Bucks & Diversifying Your Channel Marketing

Ecommerce, The Next Million Bucks & Diversifying Your Channel Marketing | Ecom Revolution | Scoop.it

Ecommerce & The Next Million Bucks
This post explains two critical ecommerce ideas:

* Working in SCALE.
* Diversifying Your Channel Marketing.

Making a million online only takes 10% more effort and money than making $100K so always think in scale. Ask yourself where the next million bucks is going to come from then create a plan to get there (more on the plan when it isn't 2PM I promise).  

The other new ideas contained in this piece are about new marketing channels like the work we are doing on crowdfunding at our #startup http://www.crowdfunde.com.  

Diversified channel marketing doesn't get wiped out by the inevitable ups and downs of online channels. When your marketing is diversified you can sleep at night because you have the TOOLS need to recover WHEN (not if) things go BUMP in the night on one of your channels.  

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(Tips You Don't Want To Miss To) Get People to Open your Emails [+ 5 From Scenttrail]

One of the most important elements of email marketing is writing subject lines that get people to open your emails. 


Via Guillaume Decugis
Martin (Marty) Smith's insight:

My favorite is #4 TELL don't SELL. Other solid email marketing tips in this deck. I would add:

* Never one than one thing unless NEWSLETTER.

* Ask a question in our subject you partially answer in the email (their tip #5). 

* Always include social share button in prominent position.

* Always include a "can't see" URL as that promotes social shares too. 
 * Always have a LIVE FROM address not "NoResponse@YourURL ...but you must monitor responses too. 

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Guillaume Decugis's curator insight, March 6, 11:18 AM

If you've been using email marketing, chances are you're already familiar with some if these. But I'm sure you'll also find new ones and it's a good checklist for inspiration to have available for your next campaign. 

Amy Hollingsworth's curator insight, March 6, 12:34 PM

Great article, especially for educators. I think a lot of students don't read our emails either, because the titles sound so boring!

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Want Better Conversion In 2014? Ban Stock Photography

Want Better Conversion In 2014? Ban Stock Photography | Ecom Revolution | Scoop.it

Stop Using Stock
Stop Using Stock & Increase Ecommerce Conversion In 2014
If your #ecommerce  website uses #stockphotography  and you want to make more money in 2014 then stop. This post has ideas for weaning off of stock such as:

* Use @HaikuDeck (http://www.haikudeck.com) to mine creative commons. 
* Ask customers / visitors to share their photos.
* Tell the story of your products (another great plase for UGC User Generated Contests).
*  Embed a photographer (hire a photographer to live in your company for a few days, week or a month). 
* Ask your employees to hellp bet many of them take pictures when I was Director Marketing at Atlantic BT there where three or four GREAT photographers.
* Shoot a lot of video (videos tell great visual stories and are also a great place for UGC see my Scoop on Vidrack http://sco.lt/8ePWtN . 

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7 Tips On Curating HERO Images and Why This Porsche Picture ROCKS

7 Tips On Curating HERO Images and Why This Porsche Picture ROCKS | Ecom Revolution | Scoop.it

North Carolina Museum Of Art and Art of Internet Marketing
Kudos to whoever is managing the digital marketing team at the North Carolina Museum of Art (NCMA). I got a nice tweeted thank you for my Wall Street, Texans and a Thief story about the Porsche By Design exhibit (http://sco.lt/6mfIMD ).

I visited Porsche By Design yesterday as I attempt to wander my way through the CrowdFunde business plan, but that is another story. NCMA's web team included a Win A Porsche raffle (so a viral contest) and some of the most amazing pictures of cars I've ever seen. KUDOS!

The didn't include the picture above, but I wanted to take a moment and share Internet marketing image tips learned during my 7 year Director of Ecommerce tenure. The picture above makes a great HERO (largest images on webpage are called 'heroes") because:

* High contrast (white car with red car in immediate background). 
* Action since the photographer is focusing and people are milling.
* People milling create interest. Note how none of the "milling people" are looking AT the camera so they don't distract since we would follow their eye sight lines if they were looking at the camera). 
* The milling crowd moves out and then back into the white car because of the way the RED CAR is pointed (brilliant again). 
* The car becomes a huge POINTER, so putting a CTA (Call-To-Action) under it would get lots of clicks. 
* The photographer becomes a pointer too since many would click anything immediately below him.  

* Gaze follows the photographer’s camera and the sight lines of people in the picture (note the guy LOOKING at the photographer who is focusing on the car = BRILLIANT).  

This photograph is GEINUS since it creates excitement, provides amazing pointers that would direct visitor eyes to Calls-To-Action and its basic color, high contrast would work well within any web design. 

My question is are you thinking about your hero images this deeply? If not you are NUTS since serendipity is not a scalable Internet marketing strategy (lol). Quick tips for Heroes:

* Remember to look for pointers that will direct your visitors’ gaze. 
* We look at PEOPLE more than things. 
* We also look WHERE people are looking. 
* We really LOOK at babies, but same rules apply (we look where they look). 
* The direct gaze at the camera is welcoming and creates engagement.

* Two people talking heads turned away is a disaster (excludes visitors). 
* Don't over use the direct gaze idea. 
* Crowds can work, as they do here, but be aware that visitors will follow their sight lines too. 
* When people's sight lines aren't available we look for and find other directional clues. 

This last bullet is the real RUB of using images on your website. THINK about how any image moves visitors to the next step. Images (and video) can help or hurt your website's goals. Follow these simple tips and images will HELP move visitors to subscribers, contributors, advocates and buyers.  


 

 

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Martin (Marty) Smith's comment, December 18, 2013 3:26 PM
Thanks for ReScoop and kind words on my first Infographic John. You rock! Thought of you when I was looking at these cars. Have a great holidays. Marty
John van den Brink's comment, December 18, 2013 3:33 PM
Marty you're welcome. Indeed wonderful cars. But also a wonderful article! Have a great holidays :)
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TRAFFIC: 124 Experts Share 168 Tips On Generating Mo Better Traffic

TRAFFIC: 124 Experts Share 168 Tips On Generating Mo Better Traffic | Ecom Revolution | Scoop.it

Step by step, detailed case studies on getting traffic from Neil Patel, Jeff Bullas, Jon Morrow and many more.

Martin (Marty) Smith's insight:

Traffic's Drug
Here is the thing about TRAFFIC. A lot of peple will tell you nonconvertig traffic hurts more than it helps. I'm not so judgementa and it depends on how we GOT the traffic and how expensive it was.

Traffic, by itelf, is a metric of nothing.

Traffic plus conversion (money) plus source, plus content = cool let's do it again realizations. Each of these experts have great ideas, ideas where I like some more than others. Will try to remember to circle back around and pick my favorite 10 GET TRAFFIC IDEAS and why I like them over others.

Marty

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Your Ecommerce Sites Are Ready For Christmas When YES Is Answer To These 20 Questions

Your Ecommerce Sites Are Ready For Christmas When YES Is Answer To These 20 Questions | Ecom Revolution | Scoop.it

Holiday Ecommerce 20 Questions
If your Internet marketing team can answer YES to the 20 content marketing, social marketing, email marketing and cause marketing questions then wax up your board and hit the beach. 

Better to SURF now with solid plans in place than even think about time off once the October tsunami hits. This time of year it took 2.4 visits to make a sale when I was an Ecom Director. In October it took 1.3 visits and in November and December a little over one.

Those numbers mean NOW is the time to test and create plans so you don't have to THEN.  Plan now, DO THEN :). 

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