I don’t have to tell you because you already know: competition in the travel industry is high and choices are plentiful. Winning customer experiences can make or break a hotel.
NB: This is a viewpoint By Peg McGregor, CEO, Technovation Solutions.
What will set your property apart from the rest? What will prevent your customers from defecting to the competition? One of the best ways to create quality guest experiences is to stay on top of leading technology trends.
Technology is constantly changing and the pace of innovation is rapidly accelerating.
For example, it took landline telephones about 45 years to get from 5 percent to 50 percent penetration among U.S. households, while mobile phones took around seven years to reach a similar proportion of consumers.
Via Roland Schegg