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DV8 Digital Marketing Tips and Insight
Insight and tips about digital marketing strategies and social media marketing
Curated by Firas Ghunaim
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Does Social Customer Relationship Management (CRM) Exist? Maybe [Infographic]

Does Social Customer Relationship Management (CRM) Exist? Maybe [Infographic] | DV8 Digital Marketing Tips and Insight | Scoop.it
Infographic on best online CRM and best social CRM apps with social media marketing by increasing branding & freelancing tools online for business ideas

Via Martin (Marty) Smith
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REwebCentral's comment, February 4, 2013 4:18 PM
Happy to see that my personal fave, Nimble, made the list.
Mike Ellsworth's comment, February 4, 2013 5:05 PM
I just let my trial of Nimble run out. Really didn't have the time to evaluate it. What do you use it for? What features do you like?
REwebCentral's comment, February 4, 2013 6:55 PM
I like the simplicity of the interface and ease of following the social streams. Google apps is getting better at showing the social stream, but if you're in sales or heavily into networking, you need the CRM aspect that Google Apps doesn't offer. There are a few things I'd change about Nimble, but so far it's the best that I've seen. I also have a slight bias because I've been playing in the real estate sandbox for the last 10 years, and the founder of Nimble was also the founder or somehow related to Goldmine, which was an early CRM in heavy use in the RE industry. Besides really liking their product, I like Nimble's story and approach to the social CRM conundrum.
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Traditional CRM vs Social CRM [Infographic]

Traditional CRM vs Social CRM [Infographic] | DV8 Digital Marketing Tips and Insight | Scoop.it

What’s the difference between traditional CRM and social CRM? This is often the first question in the long and tricky process of “socialization” that many large organisations are currently experiencing.


Having listened to experts from American Airlines, IBM, VistaPrint, Peugeot, Everything Everywhere, British Gas, Expedia, Spotify and many more brands explaining their approaches to social CRM at recent Our Social Times conferences – I think we’ve got a pretty clear vision of how organisations should approach social customer engagement and the management, tools and processes they need to set in place around it.


With this in mind, we thought we’d publish an infographic to set out the key points of differentiation between traditional and social CRM. We hope it’s useful.


Via Roberto Nocera, Khaled El Ahmad
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markobauman's curator insight, December 27, 2012 2:23 PM

Odli─Źna infografika, ki prikazuje razliko med CRM in social CRM.

maurage christophe's curator insight, January 18, 2013 8:58 AM

Social CRM

Christian Burris's curator insight, May 4, 7:53 AM

Great Infographic on CRM's.  I actually use both a traditional CRM and a Social CRM.