GCC Customer Service
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GCC Customer Service
The CustomerService.ae comprises of all the contemporary trends of various GCC industries.
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The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service

The Rise of Virtual Footfall Ratchets Up Need for Better Customer Service | GCC Customer Service | Scoop.it
Companies now frequently resort to social support, which has been one of the major paradigm shifts in the customer service realm.
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4 Strategies on Designing an Impactful Customer Journey Map

4 Strategies on Designing an Impactful Customer Journey Map | GCC Customer Service | Scoop.it
Customer journey maps provide insights to the customer experience and give a detailed outlook on areas to focus on.
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4 Tips on How to Reduce Shopping Cart Abandonment through Customer Experience

4 Tips on How to Reduce Shopping Cart Abandonment through Customer Experience | GCC Customer Service | Scoop.it
Online shopping has evolved to become mainstream for companies to do business and engage with their customers.
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Customer Service Tips for New Entrepreneurs

Customer Service Tips for New Entrepreneurs | GCC Customer Service | Scoop.it
New entrepreneurs are often faced with challenges as they try to grow the business and come across different kinds of customers.
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Tips to Devise an Effective Customer Experience Management Plan

Tips to Devise an Effective Customer Experience Management Plan | GCC Customer Service | Scoop.it
Excelling at offering better customer experience is vital for retaining clients and building good brand repute.
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DED Launches 'Drive-through' Service to Enhance Customer Experience

DED Launches 'Drive-through' Service to Enhance Customer Experience | GCC Customer Service | Scoop.it
DED has launched a drive-through service at TAAJEEL Centre for business registrations and licensing in government departments to ensure better customer experience.
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Improving Communication Skills through Training Workshops

Improving Communication Skills through Training Workshops | GCC Customer Service | Scoop.it
Investing in improving the communication skills of your staff will result in benefits for the business in the long run.
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Essential Soft Skills for Outstanding Customer Service

Essential Soft Skills for Outstanding Customer Service | GCC Customer Service | Scoop.it
For businesses, every customer service representative must specialize in certain soft skills to be able to cater to clients and improve the experience for them.
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Effective Team Building for Customer Service Staff

Effective Team Building for Customer Service Staff | GCC Customer Service | Scoop.it
For any business, team building exercises are a prerequisite for enhancing productivity of employees and creating a healthy workplace environment.
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“Customer feedback is a vital barometer of our success”: Cameron Mitchell, CEO, VOX Cinemas

“Customer feedback is a vital barometer of our success”: Cameron Mitchell, CEO, VOX Cinemas | GCC Customer Service | Scoop.it
Cameron Mitchell, CEO of the VOX Cinema Network, talks about the importance of focusing on customer feedback, describing the various customer support mechanisms.
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Tips on Building Customer Loyalty through Social Media

Tips on Building Customer Loyalty through Social Media | GCC Customer Service | Scoop.it
Businesses now have to focus on maintaining an online presence, they should be present on social media platforms to build trust with customers.
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Why Social Media should be used for Better Customer Experience

Why Social Media should be used for Better Customer Experience | GCC Customer Service | Scoop.it
Customer service has evolved with the digital age and clients these days want instant responses and quick resolution to their issues.
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How Online Booking Services are Enhancing Customer Experience

How Online Booking Services are Enhancing Customer Experience | GCC Customer Service | Scoop.it
In the recent past, online booking and ticket reservation systems have experienced exponential growth across various industries.
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“We customize our customers’ journey”: Ziad Elbatal, Vice President Customer Experience, STC

“We customize our customers’ journey”: Ziad Elbatal, Vice President Customer Experience, STC | GCC Customer Service | Scoop.it
Ziad Elbatal, Vice President of Customer Experience at Saudi Telecom, speaks about STC’s migration towards digitalization across customer care channels.
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4 Tips to Prevent Your Customers from Leaving

4 Tips to Prevent Your Customers from Leaving | GCC Customer Service | Scoop.it
Offering excellent customer care before and after the purchase process is one major factor that will help in retaining more customers.
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3 Major Benefits of Customer Service Reports

3 Major Benefits of Customer Service Reports | GCC Customer Service | Scoop.it
Customer retention is crucial to the success of any business. Exceptional customer experience can turn a one-time customer into a brand advocate. The best approach to improve your custome
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“We have adopted a hands-on, face to face customer service approach”: Abhishek Shrivastava, Mall Manager, The Bahrain Mall

“We have adopted a hands-on, face to face customer service approach”: Abhishek Shrivastava, Mall Manager, The Bahrain Mall | GCC Customer Service | Scoop.it
Abhishek Shrivastava talks about the proactive customer friendly staff available at the mall to assist customers at all times and speaks about the services.
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How to Restore Lost Customer Confidence

How to Restore Lost Customer Confidence | GCC Customer Service | Scoop.it
Regardless of the care and caution you ensure when it comes to serving customers, complaints and issues are inevitable.
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Essentials of an Effective Customer Satisfaction Strategy

Essentials of an Effective Customer Satisfaction Strategy | GCC Customer Service | Scoop.it
Setting your goals for customer satisfaction would help focus your efforts in the right direction.
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CustomerService.ae and LiveAdmins to Exhibit at THE BIG5

CustomerService.ae and LiveAdmins to Exhibit at THE BIG5 | GCC Customer Service | Scoop.it
LiveAdmins DMCC and CustomerService.ae are preparing to exhibit their products and service at THE BIG5, one of the largest international building and construction show.
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Top 5 Customer Service Best Practices

Top 5 Customer Service Best Practices | GCC Customer Service | Scoop.it
The vital part of marketing your business is to deliver an amazing customer service. The reason is that clients share their experience of…
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“We continue offering our guests extended, personalized service”: Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA

“We continue offering our guests extended, personalized service”: Ameen Al Darawsheh, Director Sales & Marketing, THE TORCH DOHA | GCC Customer Service | Scoop.it
Ameen Al Darawsheh, sheds light on various distinctive and innovative services at the hotel, providing a unique Customer Experience.
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How to Use Social Media for Insightful Customer Feedback

How to Use Social Media for Insightful Customer Feedback | GCC Customer Service | Scoop.it
Customer feedback is the most effective way for businesses to rectify their mistakes and improve service experience.
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“Our top priority is to raise the bar in hospitality”: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha by Anantara

“Our top priority is to raise the bar in hospitality”: Thomas Fehlbier, Cluster General Manager, Banana Island Resort Doha by Anantara | GCC Customer Service | Scoop.it
In an exclusive interview, Thomas Fehlbier, Cluster GM at the Banana Island Resort Doha by Anantara highlights the importance the resort places on employing trained and specialized Customer Service staff.
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Which Country Provides the Best Quality of Customer Service?

Which Country Provides the Best Quality of Customer Service? | GCC Customer Service | Scoop.it
Which country has the world’s best service providers and the world’s best service culture?
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5 Things a CSR Should Never Say to a Customer

5 Things a CSR Should Never Say to a Customer | GCC Customer Service | Scoop.it
The way customer service agents handle queries, complaints and concerns of the clients greatly impact a brand’s image.
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