Setting the context for key economic and societal drivers behind the rise of Service Design, this paper goes on to illustrate how organizations can leverage this new approach to create mutual value for their organization and customers.
Google, Facebook and other Silicon Valley giants are realising that design is a key strategic competence. So are leading public sector organisations. Consequently, they have now begun to hire designers on a massive scale.
60% of people with dementia wander off, an issue that can prove hugely stressful for both patients and caregivers. In this charming talk, hear how teen inventor Kenneth Shinozuka came up with a novel solution to help his night-wandering grandfather and the aunt who looks after him ... and how he hopes to help others with Alzheimer's.
It is only until recent times that companies - startups, SMEs and MNCs - are beginning to understand the true potential of design. They have realized that not only they can design communication, products, and services, but also to design the business itself.
Only when the business is designed itself, companies will be able to have a system to continuously innovate and grow by design.
How do you design the business in order to become design-driven? This infographic should help you.
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