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Drishti-Soft Wins 2013 TMC Labs Innovation Award | PRLog

Drishti-Soft Wins 2013 TMC Labs Innovation Award. AMEYO recognized by the global media company as an innovative and forward-thinking solution - PR12195170
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Understanding the Customer of 2014

Understanding the Customer of 2014 | Drishti-Soft | Scoop.it

Consumers do not mind if the research takes a long time because in the end, the product they buy will be worth the effort.

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5 Business Process Management Strategies for Contact Centers

5 Business Process Management Strategies for Contact Centers | Drishti-Soft | Scoop.it

You can ensure the success of almost all interactions by analyzing the trends of each agent. Agents should be fairly graded on their compliance to business standards so that supervisors can train them on areas where they need improvement.

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How Great Cab Services Deliver Smiles

How Great Cab Services Deliver Smiles | Drishti-Soft | Scoop.it
Drishti-Soft's insight:

Earlier, booking a taxi was a chore and one could not just stand in the street and shout “TAXI!” Modern cab services have completely changed things.

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Drishti-Soft’s AMEYO Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award | Boise News Now

Drishti-Soft’s AMEYO Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award | Boise News Now | Drishti-Soft | Scoop.it

The technology platform is flexible and scalable, providing next-generation businesses with specific features that drive growth through value-added differentiation.

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IVR to the Agents’ Rescue!

IVR to the Agents’ Rescue! | Drishti-Soft | Scoop.it
Firstly, automation is needed, no matter what the scale of operation. Small and big enterprises both benefit from having an automated solution. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/ivr-to-the-agents-rescue/#sthash.P3HYniOF.dpuf
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What Celebrities Teach us About Social Media Marketing

What Celebrities Teach us About Social Media Marketing | Drishti-Soft | Scoop.it
Very few companies demand the respect and adoration that people reserve for their favorite celebrities. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/what-celebrities-teach-us-about-social-media-marketing/#sthash.03C7XY0T.dpuf
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Reviewing Reports and Analyzing Call Trends

Reviewing Reports and Analyzing Call Trends | Drishti-Soft | Scoop.it
Reports relative to agent performance, campaign productivity, call details, call history, user session, and workforce should be analyzed in detail and reports generated thus, should adhere to high accuracy standards. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/reviewing-reports-and-analyzing-call-trends/#sthash.302OwAe3.dpuf
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How to Prepare for the Holiday Travel Bug

How to Prepare for the Holiday Travel Bug | Drishti-Soft | Scoop.it
Enterprises have to deliver excellent customer service during the holiday travel season so that customers do exactly what they want to do during a vacation: relax.
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Nelson Mandela and a Life of Greatness

Nelson Mandela and a Life of Greatness | Drishti-Soft | Scoop.it
The color of people’s skin should not seal their fate and Mandela wanted greater opportunities for all Africans. - See more at: http://blog.drishti-soft.com/thought-leadership/nelson-mandela-and-a-life-of-greatness/#sthash.8r9VuxLF.dpuf
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Does the Holiday Season Excuse Bad Customer Service?

Does the Holiday Season Excuse Bad Customer Service? | Drishti-Soft | Scoop.it
Once the stock is in, the back-office and front-office needs to be coordinated on the availability of each product. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/does-the-holiday-season-excuse-bad-customer-service/#sthash.qf7lxO1n.dpuf
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AMEYO offers superior customer service experience using Skype Connect | 24 Tanzania News

AMEYO offers superior customer service experience using Skype Connect | 24 Tanzania News | Drishti-Soft | Scoop.it
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Telan Associate Selects AMEYO to Automate Communications and Increase Productivity | PRLog

Telan Associate Selects AMEYO to Automate Communications and Increase Productivity | PRLog | Drishti-Soft | Scoop.it

Mr. Norman, the CEO and owner of Telan Associate said, "Telan agents were manually dialing out to customers, reminding them about their dues and payments. This was not efficient and agents missed out on callback requests and it delayed due dates further.

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ALJ Electronics deploy IP-based Ameyo Solution

ALJ Electronics deploy IP-based Ameyo Solution | Drishti-Soft | Scoop.it

peaking more on the subject Mr. Naeem Khan , General Manager-IT from ALJ Electronics said “The game is changing when it comes to Consumer Electronics, a lot of customers are looking for high quality of service.

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A Solution That Delivers on Its Promises

A Solution That Delivers on Its Promises | Drishti-Soft | Scoop.it

Giving customers what they promise will result in loyalty and customer retention as they will be satisfied with what they got at a competitive price.

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Drishti-Soft Initiates Training Program for Partners

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Drishti-Soft's insight:

It covered complete functional and technical overview of the product, positioning of the product, go to market strategies and a brief introduction to the resources that Drishti provides to the partners.

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Customer Experience as a Business Strategy

Customer Experience as a Business Strategy | Drishti-Soft | Scoop.it
Drishti-Soft's insight:

So, retail businesses should learn from them.

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PR-USA.net - Drishti-Soft Solutions is regional winner in ET NOW-IndiaMART Leaders of Tomorrow Awards 2013

PR-USA.net - Drishti-Soft Solutions is regional winner in ET NOW-IndiaMART Leaders of Tomorrow Awards 2013 | Drishti-Soft | Scoop.it

Our efforts to provide clients with the best-of-the breed technology and solutions in CIM (Customer Interaction Management) sphere are being recognised.

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Satisfying Customers with Multichannel Communication

Satisfying Customers with Multichannel Communication | Drishti-Soft | Scoop.it
The same set of agents can multitask on phones and social media and increase overall productivity at reduced—or the same—operational costs. When agents communicate through various channels, it drives higher response rates and ultimately, improves business results. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/satisfying-customers-with-multichannel-communication/#sthash.TQ9MRoAe.dpuf
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Is Your Company “Liked” on Facebook?

Is Your Company “Liked” on Facebook? | Drishti-Soft | Scoop.it
Europe generate about 21% traffic, each. As 83% of Facebook users are outside US, this statistic makes a lot of business sense. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/is-your-company-liked-on-facebook/#sthash.qwAmMEvd.dpuf
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How to Market Your Product Without Really Marketing

How to Market Your Product Without Really Marketing | Drishti-Soft | Scoop.it
All these products were clearly not the first of their kind in the market but they were promoted keeping the end user’s needs in mind. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/how-to-market-your-product-without-really-marketing/#sthash.8JeDox5m.dpuf
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5 Ways to Make Customers Come Back for More

5 Ways to Make Customers Come Back for More | Drishti-Soft | Scoop.it
A sure-shot way to gain customer loyalty is when you are like “a friend who cares” rather than just “any business”. Is it easy to retain customers? Or is it easier to chase new customers? As an enterprise, what do you focus on?
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Multichannel Communication: The Power of Chat

Multichannel Communication: The Power of Chat | Drishti-Soft | Scoop.it
Chat provides instant connection to a person and requires an immediate response while e-mail responses generally follow a 24-hour reply cycle with respect to both close friends and professional networks. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/multichannel-communication-the-power-of-chat/#sthash.4IcPPHHC.dpuf
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IVRS: Friend or Foe?

IVRS: Friend or Foe? | Drishti-Soft | Scoop.it
An IVR script is simply a combination of algorithmic logic utilizing “if”, “and”, “or”, and “then” criteria. IVR systems take in account all possible outcomes and actions associated with a phone call and keep an alternate route of action available. - See more at: http://blog.drishti-soft.com/sme/call-center-technology-technology/ivrs-friend-or-foe/#sthash.fDGUOIHy.dpuf
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GDS INT Partners With Drishti-Soft To Provide Outstanding BPO Services In Middle East Drishti And GDS

GDS INT Partners With Drishti-Soft To Provide Outstanding BPO Services In Middle East Drishti And GDS | Drishti-Soft | Scoop.it

This was not efficient and agents missed out on callback requests and it delayed due dates further. We also relied on paperwork to gather information but printing customer information forms was tough.

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