UAE’s telecommunication industry penetration rate is already exceeding 200%, making it one of the most lucrative markets in the world.
Amal Ali's insight:
UAE’s telecommunication industry penetration rate is already exceeding 200%, making it one of the most lucrative markets in the world. For companies making their living out of people communicating, it’s about time for this industry to step up with regards to its customer service standards. Gaining a 360-degree view of customers, focusing on reducing churn rates by offering fair prices, quality customer service, sales promotions, greater coverage and strong signal strength, setting off the right policy and developing proactive customer retention strategies would certainly contribute to goal attainment.
The standard of customer service is a burning issue in Emirates which gives birth to various opinions, ideas and technologies. UAE government grabs to latest technologies in order to meets the levels of customer satisfaction.
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