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Diagnosing the contemporary healthcare professional's digital habits
Curated by Andrew Spong
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Designing effective online physician communities

Designing effective online physician communities | Doctor | Scoop.it

A SXSW panel from @Within3:

 

'The traditional picture of the solo practitioner is eroding quickly to be replaced by a role that is more integrated, dependent on systems, and socially-oriented.

 

The emergence of online communities dedicated to physician collaboration is the result of a need for new tools, mindsets and relationships. Yet physicians present one of the most challenging populations to mobilize around change in the practice of medicine.'

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Doctors respond to the the sale of healthcare professional community

Doctors respond to the the sale of healthcare professional community | Doctor | Scoop.it

'GPs have raised ethical concerns after the online community Doctors.net.uk was bought for a reported £13 million by the US marketing company M3 USA.'

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Are hospitals ready for the Patient Experience?

Are hospitals ready for the Patient Experience? | Doctor | Scoop.it

'Social media in healthcare is evolving and finding its way into operational and clinical tools

 

By 2013, hospital marketers predict that:

 

* traditional and digital marketing channels will flip-flop in terms of importance (in their strategy). This is in part due to to the expectation that they step outside of their traditional roles and improve customer experience on other platforms.

 

* digital marketing will move from a "tag-along" afterthought role (to traditional marketing) to the lead role.'

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How to keep Patients' data safe

How to keep Patients' data safe | Doctor | Scoop.it

'New powers permit the Information Commissioner's Office in the UK to issue fines of up to £500,000 for breaches of the Data Protection Act, and some breaches are criminal offences carrying custodial sentences.

 

Getting to grips with the legislation is not easy, but the following practical tips will help you keep your data safe and protect you and your practice from falling foul of the Data Protection Act.'

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London hospitals replace faxes with emails for Patient notes

London hospitals replace faxes with emails for Patient notes | Doctor | Scoop.it

'Hundreds of patients discharged from London's hospitals each week need continuing care, from health and social care teams. The package of care provided to patients is approved by an advisory panel, who must be satisfied that the appropriate care is in place before the patient can be discharged.

 

The panel's decisions are based on information submitted by both NHS and local authority staff – often more than 80 pages of documents, including paper forms and hand-written notes. An audit of all London boroughs revealed that this sensitive information is often submitted by fax, and if it is incomplete or illegible, then the case has to be deferred – and the patient remains in hospital.'

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10 effective Social Media campaigns that hospitals have run

10 effective Social Media campaigns that hospitals have run | Doctor | Scoop.it

'Those hospitals that have already discovered how powerful a tool Social Media can be are way out in front. They’re getting recognition for their brand, pulling in more patients through referrals and networking, and connecting with their communities.

 

What strategies are hospitals using to benefit from their social media connections? What promotional ideas have they used to beat out the competition and get their name out there?'

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Hospital lets public try out new beds

Hospital lets public try out new beds | Doctor | Scoop.it

'Onslow Memorial Hospital wants its patients to relax and they hope some new beds will help.

 

The hospital recently hosted a Bed and Recliner Fair to introduce the community to new and advanced inpatient beds and recliners that will be implemented in the next few months.

 

The furnishings were placed in the hospital’s education building, where visitors were asked to try out three beds and recliners manufactured by healthcare technology company Hill-Rom. Each item had a particular feature that meet the needs of patients while also providing a relaxing stay for family members.'

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DrChrono: an EHR/EMR platform

DrChrono: an EHR/EMR platform | Doctor | Scoop.it

A healthcare EHR / EMR platform. Speech-to-Text. eRx e-Prescribing. Medical Billing, Custom Clinical Notes. Free option.

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Why patients don’t listen to their diabetes educators

Why patients don’t listen to their diabetes educators | Doctor | Scoop.it

'Ever wonder how diabetes educators are trained to deal with us patients? That’s the most intriguing thing for us about covering the American Association of Diabetes Educators annual conference.'

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Social media: both friend and foe to healthcare providers

Social media: both friend and foe to healthcare providers | Doctor | Scoop.it

'The use of different social media websites such as Twitter, Facebook, CaringBridge and others is growing among hospital and health system marketing departments, but there will always be caveats when sharing health information.'

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Microvisk introduces world’s first diagnostic smart strip system

Microvisk introduces world’s first diagnostic smart strip system | Doctor | Scoop.it

The smart strip 'uses embedded sensors to measure the clotting speed of blood from a drop of the patient’s blood taken by a finger prick, with the results displayed on a handheld reader.'

 

Micro-Electro-Mechanical System (MEMS) technology is used in projectors, the iPhone and Nintendo Wii as well other technology based applications.

 

Smart strips offers a step up from existing devices that deploy optical analysis or measure chemical reactions, requiring a patient to provide more blood and producing a less accurate and less robust result.

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Taking the time to answer patient questions

Taking the time to answer patient questions | Doctor | Scoop.it

'We as providers need to learn to communicate better, take the time to answer our patients questions, put our patients as ease, so they can acquire better health for themselves.'

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Doctors rock out in the operating room

Doctors rock out in the operating room | Doctor | Scoop.it

'Contrary to popular belief, the operating room is not a quiet, intense place where all you hear is the beeping of the anesthesia machine and an occasional grunt from the surgeon.

 

Most ORs are filled with music - classical, country, pop, rock, heavy metal, even hard-core gangster rap.'

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mHealth success hinges on patient privacy, message flow to facility

mHealth success hinges on patient privacy, message flow to facility | Doctor | Scoop.it

'Using SMS/text messaging to communicate with patients may be the next big thing in mHealth. But you can't just create a pithy message and push "send."

 

According to digital marketing firm mobileStorm's new report, "Making Healthcare Mobile," there are some critical planning steps you need to take first. Company officials recommend a pilot or proof-of-concept project, and to get that right, you need to:

 

* Map out message flow.

* Start with outbound messaging.

* Plan for unexpected replies.

* Watch for personal health information.

* Create a multi-level test group.

* Send text messages in the right context.

* Determine if you can be concise enough for texting.'

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Health gets mobile

Health gets mobile | Doctor | Scoop.it

JULIA KENNEDY: Give me an example of how a cell phone can really help augment that package of health.

 

DAVID AYLWARD: There are really two levels of it. One, the easiest to understand, is voice, where the ability for someone who is a long distance from a doctor or a hospital can simply pick up their cell phone, call, ask advice, and ask for help, just like we do in this country, where people can give guidance and instructions remotely.

The next level up from that is using it for data, information connections. Wherever you are, information about your electronic health record can be accessed and supplemented. In the not-too-distant future, we will have an array of remote diagnostic devices, monitoring devices, which, connected through your cell phone, will allow unskilled people to diagnose and yourself to diagnose illness at a distance.

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Patient-centered care begins with high quality doctor-patient communications

Patient-centered care begins with high quality doctor-patient communications | Doctor | Scoop.it

'The first experience patients are likely to have with your hospital is not in an ER visit or inpatient stay. A patient’s first experience will most likely be in one of your primary-care physician offices. That because a person is 10 times more likely during a year to end up in the physician’s office for a routine visit than they are to require an overnight hospital stay.

 

As a hospital marketer or patient experience officer this should raise an interesting question. How well do your physicians–particularly your primary-care physicians–represent your brand?'

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An iOS app to replace paper-based check-in

An iOS app to replace paper-based check-in | Doctor | Scoop.it

'OnPatient app can be downloaded to the iPad for free and integrated into a medical practice as a standalone application'

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Using Social Media for disease surveillance

Using Social Media for disease surveillance | Doctor | Scoop.it

'The explosion of online news and social media has brought a new era of disease surveillance.

 

The freely available Web site healthmap.org and mobile app 'Outbreaks Near Me' deliver real-time intelligence on a broad range of emerging infectious diseases for a diverse audience, which includes local health departments, governments, clinicians and international travelers.'

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Hospitals turn to Social Media following concert stage collapse

Hospitals turn to Social Media following concert stage collapse | Doctor | Scoop.it

'Having a social media platform in place when a state fair stage collapsed helped two Indiana University Hospitals to share information and caring.'

 

[AS: The response reinforces the need to find a secular way of expressing support. The 'thoughts and prayers' knee-jerk is an inadequate byline which has the counter-productive side effect of making the providers' rapid response appear to be the real story here - which is clearly not the intention - rather than the transference of emergency health information.]

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When a patient asks you to edit their chart: collusion vs. trust-building

When a patient asks you to edit their chart: collusion vs. trust-building | Doctor | Scoop.it

"I have a patient who is married, and they are cheating on their spouse with a person who also has other partners. They came in to my Internal Medicine practice for STD testing. I counseled them to seek marriage counseling; I counseled them on their risky behavior; I ordered the requisite testing.

 

This has been a common scenario with both my male and female patients, and though I am always sad and concerned for the patient, their unsuspecting partner, and their children, I know that legally I cannot do anything about this, apart from offer my best nonjudgmental counseling, and treat the patient as is medically appropriate.

 

But then, this patient asked me to edit the chart."

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Nine hospitals partner to simplify sharing electronic records

Nine hospitals partner to simplify sharing electronic records | Doctor | Scoop.it

Nine hospital systems in Western Pennsylvania are partnering to create a $4 million network that will allow their doctors and hospitals to easily share electronic medical records of patients.

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Radboud REshape Academy: cutting edge participatory medicine in the EU

Radboud REshape Academy: cutting edge participatory medicine in the EU | Doctor | Scoop.it

What best practice in participatory medicine in the EU looks like:

 

'Finding for our path to migrate into real participatory healthcare we come across a lot of interesting people, information, innovations and most of all questions.


Right from the beginning we started to share, with our network. We have been doing this with our conferences, our research, our lectures and through field trips made to our Radboud REshape & Innovation Centre for HC institutions, insurers, government and other people interested in changing healthcare. And of course our Innovation Centre.

In setting up The Radboud REshape Academy (@REshapeAcademy on twitter) we would like to create a place, in real life and virtual as well that one could find peers looking or having information needed, the use of networking to create joined effort in REshaping healthcare.

 

Founded and funded by the executive board for internal improvements, we also like to share and learn as much as possible together: patients, families, informal care and healthcare-proffessionals. So we decided to open up the Radboud REshape Academy for everyone.'

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What makes US patients mad, and what may enrage them further still

What makes US patients mad, and what may enrage them further still | Doctor | Scoop.it

According to FrogDog’s Leslie Farnsworth, the reasons patients get angry are (in order of prevalence):

 

Confusion (50% of respondents)

Wait time (21%)

Billing mistakes

How they are treated by staff

Cost of a procedure

 

[AS: interesting though this analysis is, I'd say that the following 'solutions' are likely to enrage them further still! This hardly constitutes a set of shared decision making / participatory medicine best practices. I've **asterisked** what I consider the most cringe-worthy language:

 

"Explain to the patient in **simple** turns [AS: sic?] what to expect

**Disarm** the patient –tell them directly **they’re going to have to wait a long time or have a lousy experience**

“Co-build the solution” by asking patients to express their desires

**“Postsell”** the solution by confirming the plan with the patient]

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Health industry preparing to mine patient data from monitoring systems

Health industry preparing to mine patient data from monitoring systems | Doctor | Scoop.it

'Advanced analytics are set to transform healthcare, as the industry prepares to mine patient data streamed from monitoring systems and held in electronic medical records.'

 

[AS: always proffered voluntarily and de-identified, right? :)]

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Doctors get mobile alerts for patient care

Doctors get mobile alerts for patient care | Doctor | Scoop.it

'Aetna Insurance is sending its network's doctors alerts via mobile devices for patient care, as more medical professionals use smartphones and tablets in their daily practices.'

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