Always innovating, the Mayo Clinic some three years ago introduced a web-based portal to share information with their patients. During that time some 240,000 patients have signed up for online accounts. That’s pretty impressive.
But there’s a problem.
According to Eric Manley, product manager of global solutions at the Mayo Clinic, they are having a hard time “getting more than 5% “of all the patients who registered with the patient portal to actually use it."