With no training in customer service, now physicians ar expected to perform high in this area. Yes, the patient client is entitled to a top notch experience in their physician's office however education and training must be made avaialble and affordable to physician to learn this skill. Next, to provide high level customer service in the office, more time with each individual patient/cleint is crucial.
Right now the healthcare system as is has created a conundrum. To give more time and a higher quality service, money is needed to meet the expenses of running a practice with more personalized care. Those funds are currently not part of the grand scheme in the government-lead plans.