Physicians owe it to themselves and their patient clients to provide better customer service along side high quality medical care. However, patients aren 't systems and do not follow the algorithm set forth. Every physician knows that even their most diligent patient client will be non compliant. Its just part of human nature.
In addition, experts and authorites are always going to be needed to sort out the data, which is why we read the opinion of people like the author of the article.
So doctoring will never be obsolete.