Focusing on Metrics that Matter | Do the Enterprise 2.0! |
Metrics aren’t hard to come by, in fact it’s just the opposite, anything can be a metric and that’s a part of the problem. Organizations today are struggling with trying to understand what they should be measuring and looking at when it comes to enterprise collaboration. Should they be looking at how many employees are using tools or how many comments are being submitted? What about how many groups are created or how many ideas are submitted? Most vendors offer these types of metrics as a part of their reporting and there’s nothing wrong with looking at these metrics if they are the ones you have identified as measures of success.