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5 Steps to the Art of Social Selling - Business 2 Community

5 Steps to the Art of Social Selling - Business 2 Community | Do the Enterprise 2.0! | Scoop.it
Business 2 Community5 Steps to the Art of Social SellingBusiness 2 CommunityIn this day and age there is little doubt about the impact of social media on the way we do business, and sales is no exception.
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The Rise and Fall of CRM 1.0: A Talk With Jon Ferrara of Nimble - Forbes

The Rise and Fall of CRM 1.0: A Talk With Jon Ferrara of Nimble - Forbes | Do the Enterprise 2.0! | Scoop.it
  Jon Ferrara, CEO of Nimble (source: Nimble, Inc.) Jon Ferrara got started in the Customer Relationship Management industry the hardest way: he helped to create it, ground-up.
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Does Gamification Work for a Customer Community? [CHART]

Does Gamification Work for a Customer Community? [CHART] | Do the Enterprise 2.0! | Scoop.it
Gamification is a hot topic these days. If you're unfamiliar with the term, it refers to taking the motivational and reward aspects of video games and adding them to non-game places, such as websites, software, etc.
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Social CRM Implementation: Don't Think About Technology Without Business Strategy

The moment you reach the point when you think that social CRM would be a suitable and beneficial tool for your business, you are just at the beginning ...
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The Social Business Shift- What Businesses Have to Do [Infographic]

The Social Business Shift- What Businesses Have to Do [Infographic] | Do the Enterprise 2.0! | Scoop.it
What’s a social business all about? Is it about having your brand on Twitter or Facebook? Is it about private social networks? Certainly, these all play a part.

Via janlgordon
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Fellinger's curator insight, January 5, 2013 9:39 AM

Een goed overzicht welke middelen ter beschikking staan om de volgende stappen ogv Social Business te zetten.

Fiona Scott-Handley's curator insight, January 7, 2013 1:08 AM

Another great piece from Eloqua - the 4 areas a business should focus on in order to become a Social Business

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How to Use Social Media to Improve your Customer Service - Business 2 Community

How to Use Social Media to Improve your Customer Service - Business 2 Community | Do the Enterprise 2.0! | Scoop.it
How to Use Social Media to Improve your Customer ServiceBusiness 2 CommunityAlthough the inter-connected worlds of commerce, business and technology have evolved considerably in recent times, some of their individual aspects have remained unaltered.
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Gartner's Magic Quadrant for Social CRM and the Social Enterprise - Forbes

Gartner's Magic Quadrant for Social CRM and the Social Enterprise - Forbes | Do the Enterprise 2.0! | Scoop.it
ForbesGartner's Magic Quadrant for Social CRM and the Social EnterpriseForbesAdd in the easy-to-use nature of social networks, and the potential value of CRM accelerates even faster.
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The Future of Social Business and Why Social CRM Will Be Key - Business 2 Community

The Future of Social Business and Why Social CRM Will Be Key - Business 2 Community | Do the Enterprise 2.0! | Scoop.it
The Future of Social Business and Why Social CRM Will Be KeyBusiness 2 CommunitySocial business and, by definition, Social CRM is still a relatively grey area for many businesses (and, even some of the key players in the market place.
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