digitalNow
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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
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The 7 Kinds of Power You Can Use At Work

The 7 Kinds of Power You Can Use At Work | digitalNow | Scoop.it
Power isn’t a bad thing. There are seven types of power we can use in the workplace. Everyone has power or the authority to get something.
Don Dea's insight:
  1. Coercive power is associated with people who are in a position to punish others. People fear the consequences of not doing what has been asked of them. It doesn’t always have to be a fear of disciplinary action. It could be a less favorable work schedule or a boring work assignment.
  2. Connection power is based upon who you know. This person knows, and has the ear of, other powerful people within the organization. Connection power comes in handy when a person needs to ask for a favor or needs help with a project.
  3. Expert power comes from a person’s expertise. This is commonly a person with an acclaimed skill or accomplishment. Expert power isn’t always about letters after someone’s name. They could be a subject matter expert or the guru who always seem to know how to fix the copier.
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In 2014, The Mobile Web Will Die

In 2014, The Mobile Web Will Die | digitalNow | Scoop.it
Also: Apple will release an iWatch, HTML5 will gain traction and Android will go 64-bit.
Don Dea's insight:

 The Concept Of “Mobile” Will Die

Since 2007, when Apple squeezed the power of a PC into a phone, the technology industry has been working to create the same systems, functionality and processes to work with this new class of computing device. Consumers, enterprises, advertising, industry, agriculture … everything that computing touches has been working to catch up with the mobile era.

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E-Books Aren't Going to Make Print Obsolete Anytime Soon

E-Books Aren't Going to Make Print Obsolete Anytime Soon | digitalNow | Scoop.it
For all the talk about print books being replaced by digital books, the vast majority of readers in the U.S. still consume books the old-fashioned way.
Don Dea's insight:

This may change as Americans continue to adopt devices that support e-books. Half of Americans now own either an e-reader or a tablet, up from 46% a year earlier, according to Pew, and the data suggest that this will only continue to grow.

Most e-book reading still happens on e-readers, but Pew found that a growing percentage of readers are turning to tablets and even cellphones. The latter two may prove to be the future of the digital book market as these devices become more and more common among U.S. consumers.

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Technology Is Not Driving Us Apart After All

Technology Is Not Driving Us Apart After All | digitalNow | Scoop.it
It turns out, we may be more social than we were 30 years ago — at least in public spaces.
Don Dea's insight:

Today there are just a lot more women in public, proportional to men. It’s not just on Chestnut Street in Philadelphia. On the steps of the Met, the proportion of women increased by 33 percent, and in Bryant Park by 18 percent. The only place women decreased proportionally was in Boston’s Downtown Crossing — a major shopping area. “The decline of women within this setting could be interpreted as a shift in gender roles,” Hampton writes. Men seem to be “taking on an activity that was traditionally regarded as feminine.”

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How We Are Entering The Second Phase Of The Mobile Revolution

Don't look now, but mobile technology is starting to infiltrate ... everything.
Don Dea's insight:

The first phase of mobile was about turning our cellphones into what are essentially powerful pocket PCs. This posed unique challenges because of the size of the device and data connectivity issues. Over the past seven years (dating from the launch of the first iPhone), engineers worked to make everything smaller and faster while software developers created apps and systems to turn a cellphone into an "everything" device. The second phase will be to take that concept of everything and spread it everywhere. The connected home, the smart car, the television and commerce are all being informed by the advances that have been made in mobile.

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On Leadership, Core Values and Adhering to Principles

On Leadership, Core Values and Adhering to Principles | digitalNow | Scoop.it
Everyone knows we should have core values, yet the litany of disasters where companies and people failed to live up to their own core values grows yearly. Public cynicism is understandable given so...
Don Dea's insight:

Core values are expressions of who we are, why we do what we do and are inherently non-negotiable. That’s not to say they can’t mature over time. They should belong to you and not be influenced by someone else’s opinion of moral or ethical norms.

“Leaders honor their core values, but they are flexible in how they execute them.” ~Colin Powell

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Dumb questions? Or just dumb answers?

Dumb questions? Or just dumb answers? | digitalNow | Scoop.it
You know the old saying: “there is no such thing as a dumb question”. While this is an issue for many, for directors of boards, the reluctance to ask questions to which the answer appears self-evid...
Don Dea's insight:

Directors should ask questions and not be afraid to probe a little, especially in those areas where the risk and possible consequence to the organization is significant.

Also, take advantage of the opportunity to ask questions when the CEO is not always around. It’s both your right and responsibility.

Are you afraid of asking dumb questions?

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Respecting Other’s World View

Don Dea's insight:
Leadership isn’t easy. It never has and never will be. People are inherently difficult to deal with.

And sometimes leaders are the worst to deal with, even if they won’t admit it.

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Five Leadership Actions that Unleash Innovation

In today’s global economy, leaders have to be relentlessly innovative. Jeffrey Phillips, author and consultant on business innovation, cites four reasons why innovation is more critical than ever b...
Don Dea's insight:

Encourage wild and unusual ideas even if they don’t make sense at first. Creativity doesn’t thrive in tightly controlled environments.

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The Subscription Economy's Secret Weapon

The Subscription Economy's Secret Weapon | digitalNow | Scoop.it
Zuora has raised a whopping $128 million to help us shift from owners to subscribers for everything from movies to information storage.
Don Dea's insight:

As an end user, this raises questions. When my toaster is Internet-enabled, will I really want to pay a nickel per use? Tzuo quickly counters, and his mind soon spins to places mine never would have gone. First he wonders if a freemium model might work--most people don’t pay anything, but “high-value toasters” (restaurants, perhaps?) do. Then he hits it: “Or maybe someone comes along and says, it doesn’t make sense to pay five cents a toast, but we’re a home automation company, and if you pay us $20 a month, we take care of all your appliances and you don’t have to think about it anymore.”

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On Leadership and Change, Chaos and Creation

Many things in the life of a leader are uncontrollable and unpredictable. If handled incorrectly, this can lead to calamity. But if managed well, change, chaos, and creation can work together to cr...
Don Dea's insight:

They all tell you what to do and how to do it because other ‘experts’ have done so successfully.

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Why companies must innovate

Why companies must innovate | digitalNow | Scoop.it
Don Dea's insight:

Why is it important for an organization to master innovation?

There are multiple reasons why it is important for organizations to master innovation.  First of all, the world is becoming increasingly competitive.  Fifty years back you only talked about competition from your local region.  Today, you produce a product, you try to patent it, but within about six months somebody … some company in Asia has produced something pretty close and they worked around your patents as well.  The only way to respond to a situation like that is to be relentlessly innovative.  Only companies that constantly challenge what they do, challenge themselves to come up with new and different ways of doing things, and also constantly improve on things that they already do will survive in this new globally competitive environment.  That’s very, very important. 

- See more at: http://www.kenan-flagler.unc.edu/news/2013/03/why-companies-must-innovate#sthash.8I0wBLo5.dpuf

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Leadership Is More Than the C-Suite

Leadership Is More Than the C-Suite | digitalNow | Scoop.it
Companies shouldn't assume that "leadership" only applies to their chief officers. In fact, businesses must find the right people to fill four distinct types of leadership roles.
Don Dea's insight:

Each leadership role is crucial to business success; if one role is missing, the other roles lack necessary information, response systems, resources, or direction. Companies must carefully select, intentionally develop, and strategically deploy leaders for the business to prosper.

To give a business the best opportunity to win, leaders should be selected for a given role because they have the natural ability to thrive in that role. After they are selected, leaders should have opportunities to grow and develop in ways that will help them better meet the demands of their respective roles. This customized approach reduces the temptation to provide ineffective, "one-size-fits-all" training and allows leaders to focus on the areas that will make them -- and in turn, the enterprise -- most successful.

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The Most Important Apps That Shaped Mobile In 2013

The Most Important Apps That Shaped Mobile In 2013 | digitalNow | Scoop.it
The apps that defined an industry.
Don Dea's insight:
Snapchat (iOS/Android)

Love it or hate it (or love to hate it), Snapchat captured one of the mobile Web’s most fascinating pivots: the shift from archiving toward intentional ephemera. Snapchat forgoes Facebook’s reign of the cohesive narrative in favor of brief, chaotic social snapshots that literally self destruct. The app is enough of a threat (or a fascination) to have piqued Facebook’s interest to the tune of $3 billion, after all. Snapchat’s moment may fade as quickly as one of its frenetic missives, but 2013 will always be remembered for the rise of the Snap.

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Starting with the Right Plan—Why IT Services Is the Critical First Ste

Don Dea's insight:

Create Value in Every Customer Interaction 
Consulting services are moving away from labor arbitrage and towards a portfolio focused on creating specific outcomes and value for the customer. When a new customer hires a consulting team for a thorough review of its IT systems, they rely on the expert consultants to draw on their previous project successes to create future value. Consultants are increasingly turned to offer more than troubleshooting to solve issues. Instead, they increasingly provide an aerial beginning to end view of the customer’s situation, identifying key areas where customers can gain new business benefits. Focusing on delivering value will lead customers to apply business processes in ways they’d not considered. Customers depend on the consultants’ expertise to help them understand how they stand to benefit from mobility, cloud and in-memory technologies, and what they mean for the customer’s unique business demands. 

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The Difference Between Knowledge, Skills and Abilities

The Difference Between Knowledge, Skills and Abilities | digitalNow | Scoop.it
The differences between knowledge, skills and abilities can be subtle. In terms of your career, you need them all and they are equally important.
Don Dea's insight:

Knowledge is the theoretical or practical understanding of a subject. For example, an employee might have knowledge of the ADDIE model used in instructional design. This doesn’t mean the employee knows how to be an instructional designer. It means they know the model.

Skills are the proficiencies developed through training or experience. Using the ADDIE example, the employee has demonstrated skills in applying the ADDIE model when designing training programs. Skills are usually something that has been learned. So, we can develop our skills through the transfer of knowledge.

Abilities are the qualities of being able to do something. There is a fine line between skills and abilities. Most people would say the differentiator is whether the thing in question was learned or innate. I think of organization and prioritization as abilities that can help an employee develop their instructional design skills.

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The #1 Cause of Death at Work

The #1 Cause of Death at Work | digitalNow | Scoop.it
What is the #1 cause of US workplace deaths according to the National Safety Council? Distracted driving while talking or texting on a cell phone.
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How Tech Is Driving The Business Of Instant Gratification

How Tech Is Driving The Business Of Instant Gratification | digitalNow | Scoop.it
In 2013, our mobile devices delivered everything to our doorstep. What's next?
Don Dea's insight:

There’s a dark side to all this convenience: Researchers are suggesting that the ease of commerce on mobile devices and the abundance of choice may be spurring us to buy more.

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Building Successful Teams in the Midst of Transition

Don Dea's insight:

Essential One: Knowledge

Is your company a learning organization? A learning organization includes the following characteristics: 
1. A belief that systems thinking is fundamental 
2. A climate that encourages, rewards, and enhances individual and collective learning 
3. A view that holds surprises, mistakes, and failures as learning opportunities 
4. A desire for continuous improvement and renewal 
5. Learning integrated with work

Do you have knowledge workers or skilled workers?

Successful businesses today focus on knowledge workers. Knowledge workers are entrepreneurial —— visionary and creative. They look at their job as a business and serve other workers in the company as their customers. Knowledge is the foundation to vision

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Innovation Agents

Innovation Agents | digitalNow | Scoop.it
Meet the people and discover the personalities driving the world's most radical disruptive and creative companies.
Don Dea's insight:

Most of the mainstream technology outlets are not particularly focused on diverse communities in tech and they don't particularly highlight the work of those groups or what is important and relevant to those groups," added Kane, noting her publication's distinct core values. Her assessment of the tech media landscape holds some truth. Women who do write on technology sites can face extreme harassment and particular discouragement when writing about feminist issues. I got the most insulting commentary when attempting to cover sexism in Silicon Valley.

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I don't know you, but I want your help...

Ever had someone be rude and just (try) waste your time? What about the email that arrives from someone you don't know that says: "Hi, I'm gong to be in your area, and I want to book an hour of you...
Don Dea's insight:

What about the email that arrives from someone you don’t know that says: “Hi, I’m gong to be in your area, and I want to book an hour of your time so I can tell you how great Iam. By the way, if you are not the right person for my service, would you please do the research and find out who in your organization is the right person, and then let me know? And the sooner you can do it, the better.”

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What A Leader Must Know to Be Successful

Today there is too much focus on analytics, technology, and software as the answers to management problems. Many experts will tell you that systems dictate process rather than support process.
Don Dea's insight:

What and how you communicate either builds or harms the strength of your relationship between you and you employees. In a healthy relationship between people, there are bonds of mutual trust, respect, confidence, and understanding. These bonds form the basis of productivity and cohesion in any supply chain or logistics operation. They are built over time as your followers learn - from training, from experience, and from what you communicate - that you are a competent leader whom they can trust and respect. 

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How companies screw up customer service

We all know the customer service is absolutely critical to establishing a reputation and a relationship with those people that we would like to call our customers.But so many companies do it badly....
Don Dea's insight:

“Your call is really important to us”. This would have to be one of the biggest annoyances to customers around the world. In fact, what your company is saying is “we’ve chosen the cheapest option in terms of an automated voicemail system, because we can’t possibly afford to pay a real person to pick up the phone to listen to you. However, our marketing department told us that we can’t possibly tell you that, so instead we’re going to launch this diatribe at you and hope that you believe it.”

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The Limits of Leadership Development

There are so many consultants and change agents today trying to transform organizations through leadership development initiatives.
Don Dea's insight:

With a new “operating system” installed, one which itself embeds a developmental leap, the pressing need for individual leadership development is significantly decreased, yet its potential impact is far greater.  Instead of well-developed leaders being constrained by the system and struggling to effect change despite it, now they have an organizational container that both embraces and reinforces their deepest capacities.  With such a system in place, leadership development has a new and even more powerful role to play in helping the organization move forward.

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Why Leaders' Thinking Is Often Wrong

Why Leaders' Thinking Is Often Wrong | digitalNow | Scoop.it
You can't always trust your brain to make the right calls -- and you can't trust your gut either. It's much better to develop solid data and use them to inform your decisions.
Don Dea's insight:
  • Confirmation bias: We tend to search for things that confirm what we believe and ignore things that don't.
  • Overconfidence effect: Our confidence in our judgment is generally higher than the actual accuracy of that judgment.
  • Hindsight bias: This is the feeling that we "knew it all along" -- that our successes or failures were more predictable before they happened than they actually were.
  • Bias for action: We tend to want to act or make decisions before we analyze or plan.
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