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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
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Why Social Media Matters for Your Customers

Why Social Media Matters for Your Customers | digitalNow | Scoop.it

It is time for another look at enterprise IT from our friends Chief and Chuck. If your management still thinks Facebook and Twitter are fads, then perhaps this cartoon will hit home. After all, if we could only just not be bothered all the time from our customers when they have problems, right? One way is to just ignore them, and the message from this cartoon is clear: You do so at your own peril.

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Three Things Mid-Size Companies Do Better

1. Re-invent themselves

Look, we’ve all seen an action-adventure film or twelve in our lives. We all know you have to stay agile to survive. It’s the same thing for companies, though they are slightly less likely to have to duck to avoid getting hit by a flaming truck.

Executives at middle market companies realize this; two thirds said that to grow and thrive in today’s economy, companies have to change strategic course. Meanwhile, one-third believed that in order to grow, companies will need to completely change their business model. And smaller companies recognized this need will only grow more vital in the future – 44% say that streamlining and updating their business model will be extremely important five years from now, while 42% say the same about developing new business models. This is on par with the 50% who rate launching extension products and services over the next five years as extremely important, and the 48% who say the same about launching entirely new products or services

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The Fastest Way to Get People's Support

The Fastest Way to Get People's Support | digitalNow | Scoop.it

“Never ascribe to malice that which can be adequately explained by ignorance.”

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How the Salvation Army Raised $100-Million With $10 Monthly Gifts - Prospecting - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas

How the Salvation Army Raised $100-Million With $10 Monthly Gifts - Prospecting - The Chronicle of Philanthropy- Connecting the nonprofit world with news, jobs, and ideas | digitalNow | Scoop.it

A simple fundraising idea has given millions of people a place to sleep and a hot meal. The Salvation Army’s Bed & Bread Club has raised more than $100-million nationwide in the last 25 years by persuading people to give monthly.

The charity asks donors to give at least $10 a month, or $120 for the year. More than 19,000 people are now making gifts, and nearly 70 percent of them give additional gifts that exceed the minimum annual requirement.

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Without Clear Values, You Are Probably Losing Business

Without Clear Values, You Are Probably Losing Business | digitalNow | Scoop.it
Choose the right values.

The values you choose need to support your team’s mission.
- If your team is responsible for financial reporting, accuracy needs to be a core value.
- If your team is responsible for product development, innovation and creativity need to be core values.
- If your team operates a cruise ship, safety needs to be a core value.

Don’t wait for senior leadership.

If you are a team leader, you must help your team translate the company values into team values in order to make them actionable. I don’t want to let senior leadership off the hook, but if the company hasn’t articulated values, it’s not an excuse to wait. Go ahead and create your own team values.

Identify the values needed to support your team’s purpose. Don’t assume that any are understood. If integrity or ethics are important, it needs to be listed.
Don’t choose more values than people can easily remember. You don’t need to list each person’s personal values. As long as there are no values conflicts, they can still act on them. Focus on the values that are the key drivers to accomplish your mission.
Communicate them clearly and frequently so everyone knows what they are. Translate them into behaviors, not simply a list of words. Describing behavioral examples helps people understand what they look like when they are lived.
As a leader, model the values consistently. People watch what you do more closely than they listen to what you say.
Put processes in place to monitor and support the values being lived on a day-by-day basis.

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Three Reasons Business Professors Deserve An "F."

Three Reasons Business Professors Deserve An "F." | digitalNow | Scoop.it
So here are the three reasons I give professors an “F” when it comes to teaching business:

1) They have little at risk. Among others, Henry Kissinger is credited with saying, “Academic politics are so vicious precisely because the stakes are so small.” When a professor gives guidance that is wrong, at worst, they are incorrect. When a business owner makes a major mistake, the bank comes and takes away their house.

2) Focusing too much on history can actually harm future performance. So many businesses today are stuck using outdated models. Many are trying desperately to reinvent themselves by breaking old paradigms. Getting directions from people who are driving down the highway backward often contributes to this challenge.

3) Wisdom is different than intelligence. I love to say that intelligence is learning from your own mistakes, and wisdom is learning from the mistakes of others. By definition, wisdom is painful. It is hard earned. It leaves bruises. So true wisdom is a generous gift from people who have lived through the pain themselves and are willing to share the lessons. It can only be delivered with humility because by definition it is sharing a personal mistake. Where is the humility in citing someone else’s errors when you took no risk yourself?

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Text or Talk: Is Technology Making You Lonely?

Text or Talk: Is Technology Making You Lonely? | digitalNow | Scoop.it

Digital communication can never replace in person, face-to-face, contact in building relationships – personal and professional. As a study by Harvard Business Review found, team performance went up 50% when teams socialized more and limited email for more operational only issues. But whether loneliness leads people to the Internet, or the internet to loneliness, it seems that many of us turn to the internet to avoid simply being with ourselves. As Sherri Turkle author of Alone Together wrote, until we learn how to be okay with solitude, we are not going to be able to connect deeply with others. Social networking provides a means of escaping confronting aspects of ourselves and our lives we wish were different, better, more glamorous and less mundane. It’s an all too convenient tool for avoiding sometimes harsh realities and playing pretend (to ourselves and others) with our life. Online websites promise avatars that will allow us to love our bodies, love our lives, and find the true romance we dream of. But at what cost to the real life (marriage, body, friendships) we have to face when we close our computer down? Even the most brilliant and mesmerizing avatars cannot compensate for what is missing in real life.

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Anything You Want, Only $10 a Month

Anything You Want, Only $10 a Month | digitalNow | Scoop.it

Microsoft’s pricing shift is a sign that even the established tech giants are embracing the Era of the Subscription. Thanks in part to the rise of cloud computing and the ubiquity of high-speed Internet, monthly subscriptions are the business model du jour in Silicon Valley (at least for those companies that have a business model). You can get unlimited amounts of almost any virtual thing you want for roughly $10 a month: movies (Netflix (NFLX), Hulu), music (Spotify, Rdio), and storage (Dropbox, Box).

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Don't Trust Your Gut! and Other Secrets of Good Judgment

Don't Trust Your Gut! and Other Secrets of Good Judgment | digitalNow | Scoop.it
Listening to input from others can dramatically improve your decisionmaking.
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Millennial: tablets account for 20% of mobile ad impressions, Android has 49% share

Millennial: tablets account for 20% of mobile ad impressions, Android has 49% share | digitalNow | Scoop.it

The mobile advertising company found that tablets – or ‘non-phone mobile devices’ – accounted for 20 percent of all 45 billion monthly ad impressions on its platform during Q1 2012, up from 15 percent in the same period last year.

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Is Mobile Computing Good For Productivity?

Is Mobile Computing Good For Productivity? | digitalNow | Scoop.it
It's not just about time off. In some professions, e-mail and the Web are considered a hazard to clear decision making at work. Some venture capitalists who invest in mobile devices say tablets and phones should be banned from board meetings when important decisions are being made. In hospitals, experts worry, the devices are now the cause of "distracted doctoring."

The blurring of work and personal life doesn't only affect highly paid white-collar workers. Union workers, or those with regulated work hours, are also using mobile devices. That is raising new legal questions: Brazil, for example, just passed a law requiring employers to pay overtime when employees use smart phones at home to answer messages from work.

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ownCloud Growing Into Its Own With Versioning, APIs and Collaboration

Understanding ownCloud
Like Dropbox and others, ownCloud has a client piece that synchronizes data from your desktop to a server. The big difference here is that ownCloud also provides a server that's free software (under the Affero GPL), and ownCloud isn't in the business of storing user data at all.

Instead, it's up to third-party providers to offer hosting, or for companies to provide hosting for their employees.

The project provides a server and clients for Windows, Mac OS X, Linux, Android and (eventually) iOS. You can also access ownCloud via the Web to get to files and use its collaboration features.
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New Google and Bing Engines Go Beyond Search

You whippersnappers might not remember, but libraries used to have something called card catalogs. Each book’s index card told you which shelf housed the corresponding volume. You had to go fetch it on foot.

Nowadays, you look up a book on a library computer screen, but you usually have to go fetch it on foot.

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Can Social Media Ease Your Business Decisions?

Can Social Media Ease Your Business Decisions? | digitalNow | Scoop.it

“Social networks are important for conducting business. About two in three respondents (67%) said that such work-related networks play a significant role in business, and 56% said that personal social networks influence their determinations. But business-related networks are clearly more important than ones more focused on personal life.”

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Creative Leadership: Managing Complexity to Achieve Alignment

Thanks largely to globalization and the revolution in information technology, institutions have become far more complex. The distance between New York and Bangalore has been reduced to mere bits and bytes, allowing organizations to grow beyond the constraints of time and place. These changes naturally introduce more competition, processes and sophistication.

Moreover, individuals at every level of the organization contribute to complexity as employees look for new ways to achieve strategic goals or add value. It is this element of human dynamics in the workplace that injects another level of complexity – one that cannot always be addressed with a process or system change, or the right mental state. Instead, it demands a more robust and profound understanding of creative leadership inside organizations.

The creative leader sees opportunity in this organizational and human complexity. By analyzing the organization and by focusing on the power of alignment, leaders create harmony among all the various components of the organization. The result? What we all want: a culture of innovation and change.

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The Work and The Job

The Work and The Job | digitalNow | Scoop.it

We often talk about "my work" and "my job" as if they're interchangeable concepts, but it's important to distinguish between them. I define "work" as a vocation--a calling or a personal mission that provides us with an intrinsic sense of meaning and purpose. A "job," in contrast, is a set of responsibilities we fulfill in exchange for various forms of compensation. We get paid to do the job, but the work is its own reward. On the job we ultimately answer to someone--customers, superiors, board members, investors; in our work we ultimately answer to our own consciences. We can change jobs readily; we change our work only with great effort. In the end our jobs are lines on a resume, while our work is our legacy, our epitaph.

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10 Brainteasers to Test Your Mental Sharpness

10 Brainteasers to Test Your Mental Sharpness | digitalNow | Scoop.it
1. Johnny’s mother had three children. The first child was named April. The second child was named May. What was the third child’s name?

2. A clerk at a butcher shop stands five feet ten inches tall and wears size 13 sneakers. What does he weigh?

3. Before Mt. Everest was discovered, what was the highest mountain in the world?

4. How much dirt is there in a hole that measures two feet by three feet by four feet?

5. What word in the English language is always spelled incorrectly?

6. Billie was born on December 28th, yet her birthday always falls in the summer. How is this possible?

7. In British Columbia you cannot take a picture of a man with a wooden leg. Why not?

8. If you were running a race and you passed the person in 2nd place, what place would you be in now?

9. Which is correct to say, “The yolk of the egg is white” or “The yolk of the egg are white?”

10. A farmer has five haystacks in one field and four haystacks in another. How many haystacks would he have if he combined them all in one field?

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How to Get People to Tell You the Truth

In fact, I’d go so far as to say that your single best defense against failure, as a leader, is to create an environment where people will tell you the truth.

Why don’t people tell their leaders the truth – and how can you change that?

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In Education, Technology Changes Everything and Nothing

In Education, Technology Changes Everything and Nothing | digitalNow | Scoop.it
Here is what the best teachers do:

They are relational: They develop student-to-student, student-to-educator, and student-to-parent relationships.

They are hopeful: They inspire students with energy and enthusiasm for the future.

They are insightful: They see each student as an individual and get to know his or her unique identity and nature.

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How To Say No At Work

How To Say No At Work | digitalNow | Scoop.it

How To Say No At Work
Today many companies are expecting their employees to do more work in less time. From interns to managing partners, people say yes to these demands because they want to be a team player, look eager, or simply be nice. But saying no can sometimes be an asset to your career. Here's how to do it.

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The Red Hot Heart of Leadership

The one key trait that all leaders share is their absolute commitment to what they are doing, why they are doing it, and to the people helping them get there.

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Mobile Devices and Browsers Aren't Ready for HTML5

Mobile Devices and Browsers Aren't Ready for HTML5 | digitalNow | Scoop.it
So now the open source community takes on HTML5 and attempts to drive better performance. Sencha and appMobi are leaders in this area and do significant testing and release product suites designed to increase performance. While those systems are on the cutting edge of mobile HTML5, right now the cutting edge is just not sharp enough.
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A new way of thinking about higher education performance

Services Take Over the World
Over the last three decades, the service sector has come to dominate the economies of the developed nations -- ahead of agriculture and manufacturing combined. In fact, traditional industry classification data reveal that in the United States, approximately 80 percent of our GDP is generated by services and 80 percent of our labor force is employed in service jobs.
Service offerings are defined as “deeds, processes, and performances” that are provided in “exchange relationships” among organizations and individuals. They are often performed in close relationship with the client, meaning that many service offerings are local. In fact, the value of the service itself is co-created between the customer and provider.

Read more: http://www.insidehighered.com/views/2012/05/24/new-way-thinking-about-higher-education-performance-essay#ixzz1vqvTgOCt
Inside Higher Ed

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Are You Committing the Seven Deadly Sins of Business Transformation?

Are You Committing the Seven Deadly Sins of Business Transformation? | digitalNow | Scoop.it

Sin #1: Ignoring the new principles of business transformation.
If you think of making money without thinking of the greater contributions to society, you will neither attract the right people nor make money in the long run. This is because people themselves are changing. Finding meaning at work powers the twenty-first century employee population. This population knows insincerity from truth, so leaders cannot “fake it.” They have to be able to feel the plights of customers and people in our society. The fuel that drives our new economy fills the containers that bring purpose to profits.
Sin #2: Driving without a cause.
Once organizations know why they exist, to whom they want transformation to happen and why, they gain the audacity and authenticity to drive strategic business transformation. They have a cause.
Don’t confuse “cause” with “mission.” A cause is a lasting theme, an architecture that supports the transformation of the greater environment. A mission is a bounded, purposeful action. Missions impose the will of managers on employees, whereas causes are grounded in the latent, unexpressed will of the overall organization.
Discovering a cause greater than any one employee and greater than the whole propels organizations beyond the speed of lofty, purposeless, or narcissistic goals.

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My So-Called Quantified Life

My So-Called Quantified Life | digitalNow | Scoop.it
After tracking my walking, biking, drinking, and stress levels for weeks, I've learned I'm more a creature of habit than I thought.

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