digitalNow
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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
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The Skills Leaders Need at Every Level

The Skills Leaders Need at Every Level | digitalNow | Scoop.it
Fail to develop these at your peril.
Don Dea's insight:

This suggests to us that as people move up the organization, the fundamental skills they need will not dramatically change. Still, our data further indicate, the relative importance of the seven skills does change to some degree as people move up. So, in the graph above the top seven competences are listed in order of importance, as it happens, for the supervisory group. With middle managers, problem solving moves ahead of everything else. Then for senior management, communicating powerfully and prolifically moves to the number two spot. Only for top executives does a new competency enter the mix, as the ability to develop a strategic perspective (which had been moving steadily up the lower ranks) moves into the number five position.

What to make of all this?  From our analysis we conclude that there is some logic to focusing on distinct competencies at different stages of development. But, more fundamentally, it shows us that there are a set of skills that are critical to you throughout your career. And if you wait until you’re a top manager to develop strategic perspective, it will be too late. Lack of a strategic perspective, our research has further indicated, is considered a fatal flaw even when your current job does not require it. Your managers want to see you demonstrate that skill before they promote you.

So it is useful to ask yourself which competencies are most critical for you right now. But it’s also critical to ask yourself which competencies are going to be most critical in the future for the next level job. Demonstrating those skills in your current job provides evidence that you will be successful in the next job.

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Are apps safe? Digital security and the B2C app

Are apps safe? Digital security and the B2C app | digitalNow | Scoop.it
App developers, mobile security experts, government regulators, and the creators of industry guidelines must understand the app types that create the most risk, how internal and external factors contribute to those risks, and what is currently being done to mitigate these issues.
Don Dea's insight:

Key findings include:

  • Mobile applications are proving to be vulnerable, and there is no foolproof way to protect an app once it has been distributed to the general population. Care needs to be taken to monitor and protect the application as it operates in real-time.
  • App store monitoring and pre-distribution security evaluation can only affect an app if the app had not been compromised in the field.
  • Increased industry standards and training on secure app design, data storage, and security testing are necessary to ensure consumer safety.
  • App development frameworks need to be in place to provide both app-side and cloud-based monitoring of app activity.
  • A full stack of security tools also involves the need for server-side tools that can monitor incoming data requests for potential malicious activity from compromised or spoofed clients.
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Why the Best Leaders are Servants, Not Kings

Leaders must empower their people, not just command them.
Don Dea's insight:
1. Your real job is to lead others to the top.

Sherpas are successful by helping those around them reach their full potential. The same is 100 percent true for you as a leader in your organization. Ironically, the more you make it about others, the more individual success you'll enjoy.

2. Detailed planning saves lives.

If your Sherpa just looked up the mountain and said: "Let's go," you'd sprint in the opposite direction. Great leaders carefully plot out each step of their attack to ensure a safe ride.

3. Expect and prepare for setbacks.

Sherpas routinely deal with unexpected weather, animals, obscured paths, and many other obstacles. Rather than becoming derailed, they build contingency plans and adapt in real time. Do you?

4. Walk with your team.

The role of a Sherpa isn't to lead from afar. Instead, these leaders climb the mountain right alongside their teams. As a result, they build trust and achieve success. You can't ask your team to jump through fire unless you're willing to do it too.

5. Become a great listener.

To reach the summit, Sherpas must carefully listen on many fronts. They need to truly understand input from their team, the basecamp crew, and other hikers. They also need to hear rapidly changing weather reports, advice from other Sherpas, andthe latest advances in their field. Are you so busy talking that you fail to listen to others? Great leaders listen intensely and speak thoughtfully. Quite the opposite of the typical blowhard boss.



Read more: http://www.inc.com/josh-linkner/why-the-best-leaders-are-servants-not-kings.html#ixzz39JnsSpbD

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9 Highly Effective Ways to Thrive in Chaotic Times

While change is a constant in business and life, the world is getting just a little crazier than usual. Here's how to thrive in even the most-challenging times.
Don Dea's insight:

Some organizations have broken the code--they have learned how to thrive in chaotic environments. Rather than getting caught up in the swirl of fast-changing markets, technology, and business conditions, they are able to step back to see the patterns and the symmetries that underlie this seeming disarray, and they are able to capitalize on them. Here are 9 things you can do now to ensure your business will thrive in even the most chaotic environments.

Read more: http://www.inc.com/peter-economy/9-highly-effective-ways-to-thrive-in-chaotic-times.html#ixzz39JnUoDgf

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When in doubt, re-read rule one

Don Dea's insight:

Rule one has two parts: 

a. the customer is always right

b. if that's not true, it's unlikely that this person will remain your customer.

If you need to explain to a customer that he's wrong, that everyone else has no problem, that you have tons of happy customers who were able to successfully read the instructions, that he's not smart enough or persistent enough or handsome enough to be your customer, you might be right. But if you are, part b kicks in and you've lost him.

If you find yourself litigating, debating, arguing and most of all, proving your point, you've forgotten something vital: people have a choice, and they rarely choose to do business with someone who insists that they are wrong.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

PS here's a great way around this problem: Make sure that the instruction manual, the website and the tech support are so clear, so patient and so generous that customers don't find themselves being wrong.

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On the Art of Bouncing Back

How he went from Kickstarter failure to Kickstarter mega-success, and what you can learn from it.
Don Dea's insight:

One of the big factors was that people are much more likely to connect with the idea for a cooler when it’s hot outside, rather than during one of the coldest months of the year. And, the second time I took  the design further, closer to execution. The easier you can communicate an idea that's closer to the final product, the easier it is for potential backers to understand what you are trying to do. It makes it easier for them to come on board

Read more: http://www.inc.com/jordan-smith/coolest-interview-with-ryan-grepper.html#ixzz39Jmfh5sm

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No Time to Think

No Time to Think | digitalNow | Scoop.it
Nowadays, people can keep negative thoughts at bay with a frenzy of activity.
Don Dea's insight:

Hard as they sometimes are, negative feelings are a part of everyone’s life, arguably more so if you are crazy busy. But it’s those same deep and troubling feelings, and how you deal with them, that make you the person you are. While busyness may stanch welling sadness, it may also limit your ability to be overcome with joy.

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Ivon Prefontaine, PhD's curator insight, August 4, 2014 5:13 PM

Karen Barad in Meeting the Universe Halfway used diffraction and Emmanuel Levinas used refraction. When we reflect, we should tease out the differences in the work. It becomes ethical, responsible work rather than sinking into a morass of anguish.

 

@ivon_ehd1

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How To Make The Business Case For Content Curation

Have You Made the Business Case For Content Curation? If not, this data will help persuade your management to invest in content curation.
Don Dea's insight:

93% of B2B businesses use content marketingaccording to Content Marketing Institute and MarketingProfs 2014 researchOn average content accounts for 30% of their marketing budget.

Despite this focus on content, 55% of businesses have trouble producing enough quality content and 39% of businesses have trouble getting sufficient budget for their content efforts.

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The Disconnect in Connecting the Workplace

The Disconnect in Connecting the Workplace | digitalNow | Scoop.it
Don Dea's insight:

Technology is most effective when it is invisible.

Throwing technology at the problem isn’t the answer. Technology is an enabler and we must see it for what it unlocks or facilitates. But that comes down to us not as information architects but as architects of collaboration and work to do something greater than what we accomplish today. With all of the hype, and fatigue, around new tech, it’s easy to get caught up in what’s hot and what’s next.

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Let Digital Natives Be Your Guide in Defining the Future of Work - Brian Solis

Let Digital Natives Be Your Guide in Defining the Future of Work - Brian Solis | digitalNow | Scoop.it
Don Dea's insight:

To design a meaningful and scalable ecosystem moving forward, we have to understand how people’s behavior and expectations are evolving. With technology now part of the fabric of life and with innovation a constant, solving for behavior actually depends on making our future more human.

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The One Marketing Opportunity Everyone Is Missing

The One Marketing Opportunity Everyone Is Missing | digitalNow | Scoop.it
Do you know the one marketing opportunity everyone is missing? They're not generating sales from the people who know them best. 15 tips to grow revenues.
Don Dea's insight:
3 Reasons to generate sales from the people who know you best

Increasing revenues from existing buyers are significantly less expensive for the following 3 reasons.

  1. Possess your customers’ contact information. You know who your customers are and have at least one way to get in touch with them.
  2. Know your customers’ purchase history. You have insights into their buying behavior since you have a record of the products they’ve bought to-date and their purchase frequency. This provides further insights into your customers’ needs. (This is a key input for your persona.)
  3. Enjoy a brand relationship with your customers. They know what to expect from your brand. You don’t need to invest in educating them again.
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The 2014 State of Digital Transformation

Don Dea's insight:

digital transformation means different things to different people, and that’s okay; we’re all learning. What’s important to realize however is that investing in new digital technologies, such as social, mobile, big data, cloud, etc., doesn’t in of itself equate to “digital transformation.” It’s about uniting individual technology efforts around a common vision supported by an updated, integrated infrastructure to effectively compete as a unified business in connected markets.

You’ve heard it before…people, process, technology. But without vision to see how markets are shifting and leadership to identify, organize and drive new opportunities, digital transformation can become yet another victim of technology-first efforts that miss the human mark. This is why we focused our research on the digital customer experience initially. It’s a tremendous effort.

Strategists often equate digital transformation with a shift in technology investment. Its true implications though span far beyond technology and into the realms of infrastructure, organization, and leadership. More so, it leads to and is inspired by a renewed focus on the entire customer experience. As you can imagine over the years ahead, digital transformation will leave in its wake modernization, improvements and innovation across everything from HR to collaboration to sales to supply chain and beyond.

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10 Jobs That Didn't Exist 10 Years Ago

10 Jobs That Didn't Exist 10 Years Ago | digitalNow | Scoop.it
Employment trend watchers have been pinpointing the sectors where jobs are anticipated to increase forever—every five years the BLS projects its own outlook and sites like our list what’s become old news: that careers in a handful of sectors (most linked to technology, a growing concern about the environment and [...]
Don Dea's insight:

Chief Listening Officer

One step up from a “social media manager,” (more on that later) the Chief Listening Officer keeps her ears (and eyes) on social channels and real life conversations to keep the company up to speed on what their customers are saying. “Before social media, business was a one way channel of communication. The company talked, we listened,” Purdy says. “Now we’ve become accustomed to two-way conversations. We expect them to listen, and so we see these kinds of roles.”

Beth LaPierre became the first ever Chief Listening Officer in 2010, and while she’s since moved on to other gigs, she spent her time monitoring the more than 300,000 mentions of Kodak on Facebook, Twitter, message forums, YouTube, blogs, and elsewhere on the Web each day, using software from Radian6 and PeopleBrowsr. Then she moved that information to the relevant department. As more and more companies rely on social streams and online exchanges for customer service reasons, the role of the listener will only increase.

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What recipe search tells us: The coasts eat healthy, but inland, we like our bacon

What recipe search tells us: The coasts eat healthy, but inland, we like our bacon | digitalNow | Scoop.it
Sorry, St. Louis. You’re the unhealthiest major city in the country based on Yummly’s analysis of recipe search data. The healthiest? Of course it’s frigging San Francisco.
Don Dea's insight:

Yummly, one of the largest recipe search sites on the web, analyzed over a billion individual data points from 100 million user searches over the last year to create a geographic breakdown of they types of recipes we Americans suss out online. Then it used its own recipe analytics to break down those dishes into raw ingredient data, determining the general healthiness of the food we cook (or at least the healthiness of the recipes we search for).

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7 Things Highly Productive People Do

You have more important things to focus on than, um, focusing. Get back on track with these tips.
Don Dea's insight:

his tips for staying productive:

  1. Work backwards from goals to milestones to tasks. Writing “launch company website” at the top of your to-do list is a sure way to make sure you never get it done. Break down the work into smaller and smaller chunks until you have specific tasks that can be accomplished in a few hours or less: Sketch a wireframe, outline an introduction for the homepage video, etc. That’s how you set goals and actually succeed in crossing them off your list.
  2. Stop multi-tasking. No, seriously—stop. Switching from task to task quickly does not work. In fact, changing tasks more than 10 times in a day makes you dumber than being stoned. When you’re stoned, your IQ drops by five points. When you multitask, it drops by an average of 10 points, 15 for men, five for women (yes, men are three times as bad at multitasking than women). 



Read more: http://www.inc.com/ilya-pozin/7-things-highly-productive-people-do.html#ixzz39Jo1ROqW

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Big Picture: Ideating

Big Picture: Ideating | digitalNow | Scoop.it
Consider this… You're sitting in a meeting and someone says, "Now that's a good idea! We should move on that." The meeting ends and nothing happens. Sound a
Don Dea's insight:

Coming up with the idea to rent movies through the mail wasn’t hard at all (I had that idea two years before Netflix). Neither were the ideas to stream video content and produce your own shows… but implementing those innovations is a whole nother story. I didn’t have a team, I didn’t have the resources or the funds, I had no idea how to get started, and, most importantly, I didn’t have the courage to start renting DVDs through the mail.

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5 Productivity Tips From Incredibly Busy People

Advice from people who are just as busy as you are.
Don Dea's insight:
From former U.S. Army captains to tennis pros, it's always interesting to learn what kind of strategies highly productive people use to stay on top of their game. Some of these tips--for instance, wake up earlier--might be harder than others to follow. But there's probably something in here that you haven't tried yet.

Read more: http://www.inc.com/laura-montini/infographic/5-productivity-tips-from-incredibly-busy-people.html#ixzz39JnLjDWc
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5 Interview Questions You Should Be Asking

5 Interview Questions You Should Be Asking | digitalNow | Scoop.it
Hiring qualified people is a priority of every organization. The question is how exactly can you tell if a person is qualified?
Don Dea's insight:

While it may be hard to gain a comprehensive understanding of an applicant’s business acumen, here are 5 questions that will at least give you an idea about how much they “get” business. And if you are a job seeker, you may want to know the answer to these questions as well.

  1. What does profit margin tell you, and how do you improve it?
  2. Name some companies that likely have high profit margins and why that would be the case.
  3. Name some companies that likely have low profit margins and why that would be the case.
  4. What is the difference between profit and cash flow?
  5. What usually impacts a company’s profit more in the short run – increasing sales or lowering costs?
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Trading favors

Don Dea's insight:
Trading favors

Those people who owe you—because you mowed their lawn, drove carpool, promoted their site, gave them advice, listened to you in the middle of the night—they will probably let you down.

Favors aren't for trading, they wear out, they fade away, they are valued differently by the giver and the receiver.

No, the best favors are worth doing for the doing, not because we'll ever get paid back appropriately.

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Doing the hard things

One model of organization is to find something that you're good at and that's easy and straightforward and get paid for that. The other model is to seek out things that are insanely difficult and do those instead. Dave Ramsey...
Don Dea's insight:

How do we do something so difficult that others can't imagine doing it?" is a fine question to ask today

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How Consumers Search for Products on Desktop, Tablet and on Smartphones

In an interview with eMarketer, Fred Thiel, chairman and CEO of digital ad consultancy Local Corporation, sheds light on consumers' search behavior on various devices and how apps for search figure prominently on smartphones.
Don Dea's insight:

“People prefer to use apps if they’re searching on their smartphones, and that’s partly because that search happens right there in the store.” - See more at: http://www.emarketer.com/Article/How-Consumers-Search-Products-on-Desktop-Tablet-on-Smartphones/1011071#sthash.JWIPioQ0.dpuf

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Emotional Empathy and Cognitive Empathy

Emotional Empathy and Cognitive Empathy | digitalNow | Scoop.it
Don Dea's insight:

Controlling emotional empathy is a key skill in decision making. Since healthy human beings are hard wired to feel emotional empathy, the ability to control it is often limited. Not being able to control the intensity and impact that others’ feelings have upon us can handicap decision making at critical times. If a decision does not have to be made immediately, it is important to use time wisely to reflect on it. Holding off on a decision is a sign of strength, not weakness—particularly when emotions are involved. Institutionalizing information-gathering heuristics is a good way of ensuring that decisions are made in a timely fashion—neither too quickly nor too slowly. Sometimes decisions do have to be made suddenly, without the luxury of information gathering and reflection. We want to be our best selves when those times come. In the end, more people will benefit—and benefit more greatly—from a timely decision.

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When Fighting with Your Boss, Protect Yourself First

Don Dea's insight:

Am I part of the problem?” Are you perpetuating a fight culture, using power as the means to quietly intimidate or get what you need at the expense of others? Many of our organizational cultures drive us to behave this way. Dysfunctional power dynamics, coupled with an overemphasis on competition, push us to fight rather than collaborate. And while you may not be able to change the entire organizational culture, you can change it on your team. Here’s how:

  • Start with self-awareness. Self-awareness is the foundation for emotional intelligence, which you need to manage conflict with your boss and anyone else, too. Self awareness means that you understand your issues, so they don’t blindside you—or others.
  • Manage your emotions. Conflict triggers powerful, mostly negative emotions. You have a choice about whether you let these emotions take over or whether you channel them toward health and wholeness.
  • Read people carefully. Learn to really see people for who they are, not where they sit in the hierarchy. Figure out what makes people tick and what they need, and then do something to help.
  • Come from a place of compassionLove, even. Positive emotions, such as compassion and love, are just as contagious as their toxic cousins: anger and fear. And when we choose to share positive regard, enthusiasm, care, and concern, not to mention compassion and love, people will follow you anywhere.
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Why We Fight at Work

Why We Fight at Work | digitalNow | Scoop.it
Don Dea's insight:

Why do people fight at work?

Disagreements and even true conflict are inevitable at work, for some pretty good reasons: the constant flood of information means that we are always touching different parts of the elephant and constant change requires constant debate. In a perfect world, we follow the textbook advice, treat these sources of conflict logically, behave like adults, and get on with it.

The problem is, we’re not working in a perfect world, and none of us is perfect. We each bring our own baggage to work each day. And, some of our issues rear their heads again and again. At the top of my list of sources of work conflict are: personal insecurity, the desire for power and control, and habitual victimhood. Let’s take these each in turn.

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Edupreneurs: Could Teachers Become the Next Batch of Startup Entrepreneurs?

Edupreneurs: Could Teachers Become the Next Batch of Startup Entrepreneurs? | digitalNow | Scoop.it
America is a "land of opportunity" and there is a growing education market with room for educators with an entrepreneurial mindset -- edupreneurs
Don Dea's insight:

The EdTech (Educational Technology) market is growing, and what better place for those with existing teaching experience to seek extra work or a slight change of career? The first step is research: study the niches and opportunities, determine an area of interest based on experiences and skills. Finding mentors for an EdTech startup business is a bonus. Some thoughts on EdTech opportunities:
• Collaborate. Instead of going it alone, form an EdTech startup with other disenchanted educators.

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