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How Leaders Can Cut the BS at Work and Address Real Issues

How Leaders Can Cut the BS at Work and Address Real Issues | digitalNow | Scoop.it
As you may know, avoiding the problem will only make things worse. Open the channels of communication with these tips.
Don Dea's insight:

If you are unclear or vague about your expectations, the words you say will not help your cause. Be as specific as you can, or your directions may be misinterpreted by the listener. If you have not been getting the results you desire, begin by examining the clarity of your instruction

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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
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What Industry Leaders Are Doing With Their Data

What Industry Leaders Are Doing With Their Data | digitalNow | Scoop.it
When Netflix invested in producing its own television mini-series, House of Cards, it did not consider the decision risky. Mining data in real time...
Don Dea's insight:

In other words, expectations are those standards that we clearly communication and are willing to hold others accountable for. Expectations are out there, not neatly tucked away in our brains.

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Effective Leaders Ask the Right Questions

Effective Leaders Ask the Right Questions | digitalNow | Scoop.it
I am always learning how to ask the right questions. And while I love watching Billy on the Street ask questions, his type of questions and techniques won’t
Don Dea's insight:

suggest we will come-up with different solutions when we ask, “Why do American kids know less than kids from Estonia and Poland?” They go on to discuss the myriad of social and family issues in the U.S. that have a far greater impact on this question than teachers. Many of the lessons they teach in the book focus on asking, and thus researching, the right question.

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The secret to performance velocity is design.

The secret to performance velocity is design. | digitalNow | Scoop.it
It's OK to dream big as long as we don't go into victim mode when we can't complete everything:

Whaaa! I can't get anything done!
Whaagh! My meetings take up too much time!
Boohoo! I don't have time to exercise, I'm too busy! (Sorry, that one's mine.)
Phooey! I can't control my calendar!
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Trust is Built with Consistency

Trust is Built with Consistency | digitalNow | Scoop.it
The heading “Trust is Built with Consistency” is a popular quote by Lincoln Chafee. It nicely sums up what your business achieves from consistent communication
Don Dea's insight:

What I value, more than anything, is when my work kicks off discussion and action that reverberates in ways that lead to progress. I have gotten better at recognizing when this is happening as it is happening and that's cool, too.

How about you, what aspect of your work do you most value?

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Pivot: The Emergence of Digital Compels Businesses to Transform

Pivot: The Emergence of Digital Compels Businesses to Transform | digitalNow | Scoop.it
Don Dea's insight:

So, the keys to digital transformation may come down to how companies can use social data to make their products “better” in the eyes of empowered consumers and so find new sources of revenue.

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Successful Innovators Don’t Care About Innovating

Successful Innovators Don’t Care About Innovating | digitalNow | Scoop.it
They care about problem-solving.
Don Dea's insight:

Get out of the building and talk to your customers. Listen to their challenges. Come up with back-of-the-envelope, harebrained ideas about how you can help them. Get comfortable with the idea that you’ll throw 99% of those envelopes in the trash. When you lose your motivation, go back to the problem statement. Never stray from the problem statement. Let it inspire you. Let it lead you. Also, stay mindful that problem statements shift and move. Never stray too far from your customers either

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What is the Source of Value?

What is the Source of Value? | digitalNow | Scoop.it
Where does value come from? What makes people willing to pay $50 for a t-shirt that's just like the one that ten other people are wearing in the club? What makes people pay a premium for Apple products with features introduced by other companies months or years before?
Don Dea's insight:

Where does value come from?

What makes people willing to pay $50 for a t-shirt that’s just like the one that ten other people are wearing in the club?

What makes people pay a premium for Apple products with features introduced by other companies months or years before?


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New Millennial Branding Study Compares Gen Y and Gen Z Workplace Expectations

Millennial Branding, a Gen Y research and consulting firm, and Randstad, an HR services and staffing company, recently announced results from the first worldwide study to focus on the workplace preferences of both Generation Y (ages 21 to 32) and Generation Z (ages 16 to 20). Key takeaways from the findings show: According to Dan Schawbel, founder of Millennial Branding and author of “Promote Yourself,” the study reveals other attributes that distinguish Gen Z and Gen Y employees.
Don Dea's insight:

Getting the work done

  • According to the research, approximately four fifths of both Gen Z and Gen Y like to work with technology to help them accomplish their goals (Gen Z 77%, Gen Y 81%).
  • Both state a strong preference for being hands-on with projects (Gen Z 76%, Gen Y 81%).
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When It Comes To, Well, Everything, It’s A Gen X Thing.

When It Comes To, Well, Everything, It’s A Gen X Thing. | digitalNow | Scoop.it
Don Dea's insight:
Recruiting IS Marketing!

Marketers, vendors, hiring managers, recruiters, when it comes to outreach, your goals are the same, so let’s just pause a moment to have you take a good look at your strategies. Go on, go do it. Right now. I’ll wait. Go on, and examine your strategies. Done? Good

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Redefining Engagement By Quantifying The Lurkers

Redefining Engagement By Quantifying The Lurkers | digitalNow | Scoop.it
Why don’t they get counted? A few reasons:

They don’t publish any original content or comments
They send very few, if any, social signals
They follow, and/or are followed by, only a small number of people/brands
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To MOOC or not to MOOC, is that the Question?

To MOOC or not to MOOC, is that the Question? | digitalNow | Scoop.it
Massive Online Open Courses (MOOCs) in management education are growing rapidly in response to exorbitant tuitions, tightening budgets, limited class availability, and globalization.
Don Dea's insight:

MOOC and SOOCs also open up tremendous learning opportunities for underdeveloped regions and countries where business education is a scarce community. Even an introduction to management fundamentals can greatly enhance business knowhow in these areas. Looking ahead the next big breakthrough in both MOOCs and SOOCs will involve adaptive learning platforms. Adaptive MOOCs and SOOCs driven by intelligent agents (e.g., IBM’s Watson) can design customized lesson plans and learning experiences based on student performance and background, which will provide future generations, on a worldwide basis, with the business tools needed to remain competitive in this ever increasingly digital-based global economy. The relevant question is “When to MOOC.”

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Innovation: The Flip Side of Resilience

Resilience was a hot topic at last week’s O’Reilly Velocity conference, and the topic was hottest during the keynote and subsequent interview by David Woods, Professor of Cognitive Systems Engineering and Human Systems Integration at The Ohio State University. As an expert in Resilience Engineering, Professor Woods has consulted on [...]
Don Dea's insight:

In fact, innovation requires disruption, the “big signal” Woods is referring to, and of course, disruptions are usually surprising. As a result, proactive learning – in other words, planning ahead – is essential for an organization’s innovativeness. So, how do you architect an organization that is both resilient and innovative? 

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Presentations Gone Wrong: Five Rules for Avoiding a Really Bad Presentation

Know your stuff

Needless to say, right? But how many times have you seen a presenter merely reading from a heap of material on their desk or, worse yet, their slides?

If you're passionate about the topic, you'll know it inside-out. Passion is contagious. It'll rub off on your audience.
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John Gravitt's curator insight, October 23, 11:40 AM

I like the why, what, how and if system. The chart is too complex for the information, though.

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What matters most, shows up most. What shows up most, matters most.

I have had some form of ADHD since I was a kid. The tests revealed that I suffer from a bad case of anticipation (that's something they actually measure!). What this means is that I tend to have and practice...
Don Dea's insight:

In other words, expectations are those standards that we clearly communication and are willing to hold others accountable for. Expectations are out there, not neatly tucked away in our brains.

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Before You Respond to that Email, Pause

Before You Respond to that Email, Pause | digitalNow | Scoop.it
Buying Time

There are a few practical ways to buy some time when you get a message where your gut tells you not to respond or where you are not sure how to respond.

The non-response response – “Got your message.”  This is meant to serve as an acknowledgement but really is only filler. It may aggravate someone in the midst of a negotiation or other serious exchange.
The expectation-setter – “Got it.  Lot on the plate today, I’ll get back to you tomorrow afternoon.”  This is often a good middle ground.  It provides an immediate response of acknowledgment and resets the timetable.
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Effective Leaders Ask the Right Questions

Leader writes a problem statement on a whiteboard that is only a few words long.
Within a time-limit, group then comes up with as many questions as possible that pertain to the statement. (Rules – questions must be written down, no debate or discussion about questions.)
Group goes through questions and makes open-ended questions closed questions and vice versa
Don Dea's insight:

It's OK to dream big as long as we don't go into victim mode when we can't complete everything:

  • Whaaa! I can't get anything done!
  • Whaagh! My meetings take up too much time!
  • Boohoo! I don't have time to exercise, I'm too busy! (Sorry, that one's mine.)
  • Phooey! I can't control my calendar!
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5 Ways To Increase Conversions Using Instant Gratification

Welcome to the instant gratification economy. Your customers and clients want results quickly. If you can satisfy them you`ll increase conversion rates.
Don Dea's insight:

It saves you a few minutes, but that’s totally worth the extra cost for many people. Welcome to the instant gratification economy, baby.

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Do Mobile App Development Require New Strategically Techniques?

Do Mobile App Development Require New Strategically Techniques? | digitalNow | Scoop.it
Reasons why historical efforts do not succeed in mobile application development:

Mobile applications are a new approach for all app users
Secondly, they are constrained by the screen size, and platform nature, therefore it is not feasible to port a desktop app workflow.
Lastly, the mobile device experience is quite different from that of desktops. These variations may comprise of limited presentations, smaller session lengths, and other screen size constraints. These may largely affect the functioning of mobile applications.
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From technically brilliant to great leader

  One thing that hasn't changed much over the years in many technical organizations is the criteria used (sometimes unspoken) about who gets to be
Don Dea's insight:

Are driven to be better even if they are having difficulty now. Perhaps they don’t interact well with others, or they aren’t strategic thinkers, or they get too involved in the day to day work of their team. Even as these obstacles are present – if they are driven to learn, they can transform into effective – maybe even great – leaders.

Take responsibility for themselves without blaming others or unseen forces for what they can’t do. They know that they will find a way to bust through obstacles, and they work hard to get to the goal even when it’s hard.

- See more at: http://www.aspire-cs.com/from-technically-brilliant-to-great-leader#sthash.MUFvBRp3.dpuf

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Holding others accountable

  When I was young and new to a corporate position, my manager Karen gave me an assignment that involved translating a very confusing government
Don Dea's insight:

Use a light touch: It’s not uncommon for managers to continually and forcefully check in as a means of holding someone accountable. These tactics rarely work, and in fact may often terrorize the very people who are expected to complete it. Karen tactfully checked in when she felt the need so I was always vigilant in moving forward in order to have something to report. - See more at: http://www.aspire-cs.com/holding-others-accountable#sthash.noieEZNw.dpuf

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Clients In the Digital Age: Challenges and Possibilities for Customer Experience Management

By Roberto Ricossa, VP, Marketing, Avaya in the Americas In today’s environment, companies are focusing on the relationships they form and maintain with their consumers more than ever before. As a result, tasks that were once handled by customer service departments are now part of a company’s overall strategy. More and more businesses are beginning to understand that monitoring, managing, and strengthening the bonds with their clients—in other words, having a comprehensive Customer Experience Ma
Don Dea's insight:

More points of contact: opportunities and risks. The relationship between a brand and its clients is being mediated like never before by multiple contact points (the web, phone, video chat, apps, etc.). This new diverse scene presents certain challenges. For example, more and more users demand that there be uniformity in the various channels.

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Are You Competing at Cloud Speed?

We live in an era of constant, accelerating change, and the only organizations that are equipped to keep pace are those that are capable of competing at cloud speed. Does trading out packaged software installed on your own servers for the cloud based versions offered by your vendor accelerate your organization to cloud speed?
Don Dea's insight:

Focus and Accountability help to ensure that we are getting the right job done, increasing our effectiveness.

Simplicity and Transparency help to ensure that we do a good job.

The objective of FAST Leadership is to ensure that we do the right job, well, each and every time.

- See more at: http://www.innovationexcellence.com/blog/2014/09/29/are-you-competing-at-cloud-speed/#sthash.UO8BgFJC.dpuf

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How Do Consumers Perceive Corporate Social Responsibility?

Brand Management - Consumers are willing to pay more for a product or service from a company they feel is socially responsible. So, what demonstrates a company's social responsibility?
Don Dea's insight:

Some 84% of consumers are willing to pay more for a good or service from a company they feel is socially responsible, according to a a recent survey by Lab42.

In fact, "buying from a socially conscious brand" ranks in the top 5 drivers (after price, quality, customer service, and variety) that influence purchase decisions.

So, how do consumers view companies as socially responsible?

The biggest indicator for consumers is that the company offers high-quality products, according to 70% of respondents.

Some 69% mentioned the company's reputation for being employee-friendly and fair as an indication of social responsibility.


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The Four Rs of High-Stakes Decision Making

Sometimes the most obvious questions are the most crucial.
Don Dea's insight:

• Regret: What will you regret if you fail to act and are wrong? The more serious the potential regret, the sooner you should make your decision.

• Repeal: How difficult will it be to reverse course? The easier a decision is to repeal, the sooner you can make it.

• Repercussions: Who and what else will be affected by your decision? The broader the impact, the more carefully you should consider the decision. Be sure to account for less obvious stakeholders in order to minimize unintended consequences.

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Oliver Durrer's curator insight, October 22, 5:43 AM

Decision making is a key "make or break it" component to entrepreneurship. Here's a good systematical approach to effective high-stakes decision making. The more you systematize your decision making, the more efficient and effective it will become. No need to reinvent the process.

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When Computers Get a Right Brain

When Computers Get a Right Brain | digitalNow | Scoop.it
IBM is massively increasing its commitment to Watson, which was evident at last week's IBM Think Forum. IBM recognizes that if it can get a product that thinks first, then it can again take absolute control over the technology market, and every other company will be chasing it again. It is making some impressive headway, and the firm that succeeds at this will change the world.
Don Dea's insight:

Watson could provide travelers with an experience similar to what travel agents once provided. For instance, if your plane were delayed or grounded, it would automatically find and recommend an alternate route while you were in transit, which you could execute with one Amazon-like click. When called upon to help plan a trip, Watson could apply what it knows about you and about the various airlines and hotels to create the itinerary most likely to make it trip the best you've ever had. - See more at: http://www.ecommercetimes.com/story/hot-topics/81178.html#sthash.7nyVQk8I.dpuf

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