digitalNow
Follow
Find
14.9K views | +2 today
Scooped by Don Dea
onto digitalNow
Scoop.it!

14 Social Media Trends for 2014

14 Social Media Trends for 2014 | digitalNow | Scoop.it
These tips and trends for 2014 are a quick guide and reminder of where to focus your energies this year.
Don Dea's insight:

Some other trends that digital marketers should take note of include: the rise of social crowdsourcing, real time location-based advertising and higher budgets for digital marketing.

more...
No comment yet.
digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
Your new post is loading...
Scooped by Don Dea
Scoop.it!

5 Simple Secrets To Leadership Productivity

5 Simple Secrets To Leadership Productivity | digitalNow | Scoop.it
The best way to leadership productivity is simply this: Making the best selection of WHAT to do at any given moment. Here are 5 ways to pave the way.
Don Dea's insight:
  • Turn off the yes reflex. Your brain doesn’t have a chance to react and process if “yes I can” is the first thing out of your mouth. Overcommitting is the cardinal sin of productivity. Try “Let me think about it” or “I’ll get back to you“ – or just “no” (once you get better at the intuitive stuff)
  • Reduce the multitasking – severely. Think about how hard it is to have a meaningful phone conversation while you are answering e-mail, texting,  or Tweeting at the same time. Now add the critical task of prioritization on top of that. Tilt!! Our minds are a marvel of nature, but they’re not that good!
  • Come up with a daily “Top 5″. While writing down everything is impossible, you can certainly sit down and focus for 5 minutes every morning and put to paper (or your iPhone notes) the 5 most important things you need to do that day. That’s it, just 5. Your brain will thank you for the assistance (I do this as often as I can, and it works very well).
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Your Brain on Innovation

Your Brain on Innovation | digitalNow | Scoop.it
Don Dea's insight:
Yet passion’s at an all time low in today’s workplaces? Why?
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Most Precious Resource of Leadership

It takes work to secure, it’s hard to keep, and if you lose it, you lose – BIG. And, it’s really hard to get it back. It’s that precious to the effective leader. It MUST be kept, at all costs, and with all the effort you can muster. What is it? Your word. I’ve never seen a …
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Do Nice Guys (and Leaders) Really Finish Last?

I've been vexed by the word "nice", and expressions like "nice guys finish last", for many years. Is this true, especially when it comes to leadership?
Don Dea's insight:

Nice guys finish last.
You’re running out of gas.
Your sympathy will get you left behind.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire?

Torn From The Headlines Leadership Lesson: To Fire Or Not To Fire? | digitalNow | Scoop.it
To Fire or Not To Fire? One such challenge came up earlier this week over at US Airways, when a company Tweet went way off the rails. WAY off.
Don Dea's insight:

Good leadership requires the courage (and patience) to take the time to stop, evaluate, and process errors through a human lens, BEFORE any actions are taken – no matter the magnitude.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Participating Remotely in Conferences: 3 Things To Know

Don Dea's insight:

How do you participate effectively? Here are three things to know:

 

1. Pre- and Post-Show Can Be the Best Times To Participate

Conference social media conversations generally occur before, during and after a show, with the chatter peaking during the event. For those not present, the best times to participate can actually be before and after the show, as during the event, much of the conversation is about the presentations taking place. Plus, if you enter the conversation prior to the event or participate after the event is over, times when the chatter level isn’t nearly so loud (especially with larger events), your ideas are more likely to be noticed.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

3 Ways Email Marketing Is Like Golf

Don Dea's insight:

Making adjustments is key

Golf is also a game of tinkering and making adjustments. One day you might be hitting the ball too far to the right, another day your tendency might be to hit it too far left. The challenge is diagnosing what the problem is, and then figuring out a swing thought—an adjustment—that will address the problem and allow you to hit the ball where you want it to go. This isn’t easy.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

How to Structure the Ideal Work Day: An Evidence-Based Guide

How to Structure the Ideal Work Day: An Evidence-Based Guide | digitalNow | Scoop.it

Taking regular breaks is great for your productivity. In fact, you probably shouldn’t work for more than an hour straight before taking a quick breather to disengage. But taking a longer break in the middle of the day will set you up for a more productive afternoon. Leave your desk, take a walk, enjoy some pleasure reading or a spot of TV in the office canteen. Consider it a meditative break.

But we understand that lunch often happens at your desk and without much fanfare. Try to get in a few minutes of non-work regardless, and check out this handy guide to foods that will keep you awake later.

Go ahead and daydream on your commute. Get the important stuff done before noon. Have that second coffee at 2:00 PM. Work out whenever.
Don Dea's insight:

Taking regular breaks is great for your productivity. In fact, you probably shouldn’t work for more than an hour straight before taking a quick breather to disengage. But taking a longer break in the middle of the day will set you up for a more productive afternoon. Leave your desk, take a walk, enjoy some pleasure reading or a spot of TV in the office canteen. Consider it a meditative break.

But we understand that lunch often happens at your desk and without much fanfare. Try to get in a few minutes of non-work regardless, and check out this handy guide to foods that will keep you awake later.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The hidden value of organizational health—and how to capture it

The hidden value of organizational health—and how to capture it | digitalNow | Scoop.it
New research suggests that the performance payoff from organizational health is unexpectedly large and that companies have four distinct “recipes” for achieving it. A McKinsey Quarterly article.
Don Dea's insight:

In short, we’re more convinced than ever that sustained organizational health is one of the most powerful assets a company can build. We’re also clearer on how to achieve it, including the pitfalls to avoid on the road. We hope this is welcome news to leaders worried about the long term, who frequently complain to us that the benefits of their one-off reorganization initiatives are ephemeral.2

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Report: Digital Transformation and the New Customer Experience

Report: Digital Transformation and the New Customer Experience | digitalNow | Scoop.it
Don Dea's insight:
Benefits of Digital Transformation

Updated company vision
The company vision is modernized and humanized, which earns support from digital customers.

Thriving culture of innovation
This effort creates buzz within the organization and inspires a company culture of innovation and the ability to innovate in product and service development.

Improved customer journey
Customers continue naturally every step of the their journey, which improves conversions and outcomes.

Greater competitive advantage
Businesses build competitive advantage that executives recognize.

Increased internal collaboration
Collaboration significantly improves between business functions.

Empowered workforce
Leadership and employees feel empowered through education.

Improved efficiency
Decision-making and processes become more efficient across departments

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Single Greatest Reason The World’s Workforce Is Disengaged

Don Dea's insight:

The Secret To Great Leadership Today

Albert Einstein famously said, “We can’t solve our problems with the same level of thinking that created them.”  His logic applies here

- See more at: http://markccrowley.com/the-single-greatest-reason-the-worlds-workforce-is-disengaged/#sthash.DH07V6cF.dpuf

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Why Knowledge Management Is Important To The Success Of Your Company

Why Knowledge Management Is Important To The Success Of Your Company | digitalNow | Scoop.it
Managers are bombarded with an almost constant stream of data every day. Read this article to find out three key reasons why actively managing knowledge is important to a company’s success.
Don Dea's insight:

This overload of data is making knowledge management increasingly more important. Three key reasons why actively managing knowledge is important to a company’s success are: 1.) Facilitates decision-making capabilities, 2.) Builds learning organizations by making learning routine, and, 3.) Stimulates cultural change and innovation.

Facilitates Decision-Making Capabilities

Data can offer managers a wealth of information but processing overwhelming amounts can get in the way of achieving high-quality decisions. GE’s Corporate Executive Council (CEC) is an example of how one company put a knowledge management system in place to help executives cut through the noise, share information, and improve their decision-making. The CEC is composed of the heads of GE’s fourteen major businesses and the two-day sessions are forums for sharing best practices, accelerating progress, and discussing successes, failures, and experiences (Garvin, 2000, p. 195). While information overload or needing knowledge from people in other parts of the company for decision-making can handicap managers, putting in place knowledge management systems can facilitate better, more informed decisions.

Builds Learning Organizations by Making Learning Routine

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Cultural Intelligence

Cultural Intelligence | digitalNow | Scoop.it
Cultural Intelligence: The Key to Global Leadership
Don Dea's insight:
1. Building awareness

Culturally intelligent leaders are open to knowledge and develop new skills to help them succeed. This means understanding the cultural attributes of the followers and what their expectations are. These attributes can be in a number of areas such as the relationship between the leaders and their followers, what role seniority plays, how problems are handled, and attitudes towards efficiency, punctuality, deadlines etc. 

Often tradition will prevail over logic, so it is important for the global leader to learn about the history and values of the followers' culture. This may be achieved by developing alliances with other leaders from different cultural backgrounds who can provide different perspectives for comparison.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Is your IQ Stuck in Neutral?

Is your IQ Stuck in Neutral? | digitalNow | Scoop.it
Don Dea's insight:

Intelligence could have been what Ford had in mind when he said:

If you say you can or say you can’t – it’s true.”  

See your IQ as fluid or fixed and it will become just that.  Daily choices literally fuel or fail your unique multiple intelligences. How so?

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Two Questions Every Manager Must Ask

Make your offering both cheaper and better.
Don Dea's insight:

 “What might it not be good for?” When might it not work; what could be its drawbacks? If the presenter’s answer is “there are none,” a healthy dose of skepticism is warranted.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Secrets of a Communication Curmudgeon

Secrets of a Communication Curmudgeon | digitalNow | Scoop.it
Don Dea's insight:

Conflicts and clashes are as common at most workplaces as black coffee on Monday morning.  If you’re looking to axe communication completely though, try ramping up curmudgeonese and then watch its magic spin.

Bickering is usually where curmudgeons nail their hottest acts. Get to water coolers early to …

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Making “Freemium” Work

Don Dea's insight:

Do customers fully understand the premium offer? Communicating two sets of benefits complicates your marketing efforts. If customers don’t clearly grasp what they would gain by upgrading, you will monetize fewer of them than you otherwise might.

Dropbox and LinkedIn are a study in contrasts. The former has attracted 200 million users with a simple proposition: Everyone who enters a username and a password gets two gigabytes of cloud-based storage free. If people run out of space, they can pay $9.99 a month (or, alternatively, $99 a year) for 100 GB of storage. The free version is adequate for basic documents, but anyone who wants to back up photos or other media quickly hits the limit, and the reasons to upgrade are obvious.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Silent Killers of Strategy Implementation and Learning

The Silent Killers of Strategy Implementation and Learning | digitalNow | Scoop.it
Many managers avoid confronting six common, silent killers of strategy implementation.
Don Dea's insight:

What were the barriers? The six silent killers listed below were most often mentioned, although structure, systems, management processes and human resource policies were sometimes identified.7

  • Top-down or laissez-faire senior management style (9 of 12 cases)
  • Unclear strategy and conflicting priorities (9 of 12 cases)
  • An ineffective senior management team (12 of 12 cases)
  • Poor vertical communication (10 of 12 cases)
  • Poor coordination across functions, businesses or borders (9 of 12 cases)
  • Inadequate down-the-line leadership skills and development (8 of 12 cases)
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

What Unhappy Customers Want

What Unhappy Customers Want | digitalNow | Scoop.it
Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.
Don Dea's insight:

Given the amount of attention companies have since paid to improving customer service, they might expect to have seen dramatic gains in the level of customer satisfaction. However, based on the 2013 National Customer Rage (hereafter, Customer Rage) survey,2 which followed the basic methodology of the original U.S. Office of Consumer Affairs survey, complainant satisfaction is lower today than in 1976. Although companies have invested in technology, call centers and other resources (such as staff training) to provide better customer service, many businesses are finding that being able to create satisfied and loyal customers is more difficult today. Hurdles include a daunting rise in customer expectations; challenges posed by the Internet, social media and online word of mouth; and poor execution of upgraded corporate complaint-handling policies.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The High Price of Customer Satisfaction

The High Price of Customer Satisfaction | digitalNow | Scoop.it
Misguided attempts to improve satisfaction can damage a company’s financial health.
Don Dea's insight:

Customer satisfaction has become the most widely used metric in companies’ efforts to measure and manage customer loyalty.1 The assumption is simple and intuitive: Highly satisfied customers are good for business.

However, the reality has not proven nearly so simple. In fact, we have found that if you look across industries at the correlation between companies’ customer-satisfaction levels for a given year and the corresponding stock performance of these companies for that same year, on average, satisfaction explains only 1% of the variation in a company’s market return.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

United Way May Urge Congress to Reverse Federal Charity-Drive Rules

United Way May Urge Congress to Reverse Federal Charity-Drive Rules | digitalNow | Scoop.it
New restrictions will worsen a long-term slide in giving by federal workers, charities say.
Don Dea's insight:

The most controversial changes to the Combined Federal Campaign, set to start in 2016, will ban federal workers from making their charitable contributions in cash; charge nonrefundable application and other fees to nonprofit organizations that raise money in the drive; continue to consolidate the 163 local drives that make up the campaign; and centralize distribution of the money raised under the federal Office of Personnel Management.

Those changes were opposed by nearly all of the hundreds of individuals and organizations that formally commented on the proposals last year.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Is Your Brand a Living Entity?

Is Your Brand a Living Entity? | digitalNow | Scoop.it
Twitter is helping companies build new kinds of connections with consumers.
Don Dea's insight:

Entified brands are not just lovable objects; they are seen as exalted entities that return the love — as can be seen in some of the tweets from their followers. In 2013, a Starbucks follower tweeted: Do you know how I know @Starbucks loves me? They’re open on Easter! Happy bunny day lovers. Status elevation is a strongly emotional outcome. Starbucks is seen not as just coffee. It is not even just a person; it is a “hip and cool” person. A follower tweeted: @starbucks Thank you for being so hip and cool and edgy and independent and non-corporate and young.Another follower tweeted on the same day: @Starbucks, please follow me, I love you so much, I had you yesterday :(. Twitter users even want the brands they care about to be happy. One Intel fan tweeted: @Intel congratulations on your 10^6 followers that should bring u mega happiness. Wishing u all the best for giga happiness :-). Nerd-speak perhaps, but the sentiments represent homage to an exalted individual.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

15 Theses About the Digital Future

15 Theses About the Digital Future | digitalNow | Scoop.it
The world is moving rapidly towards ubiquitous connectivity that will further change how and where people associate, gather and share information, and
Don Dea's insight:

The most useful impact is the ability to connect people. From that, everything flows.”

To a notable extent, the experts agree on the technology change that lies ahead, even as they disagree about its ramifications. Most believe there will be:

  • A global, immersive, invisible, ambient networked computing environment built through the continued proliferation of smart sensors, cameras, software, databases, and massive data centers in a world-spanning information fabric known as the Internet of Things.
  • “Augmented reality” enhancements to the real-world input that people perceive through the use of portable/wearable/implantable technologies.
  • Disruption of business models established in the 20th century (most notably impacting finance, entertainment, publishers of all sorts, and education).
  • Tagging, databasing, and intelligent analytical mapping of the physical and social realms.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Older Adults and Technology Use

Older Adults and Technology Use | digitalNow | Scoop.it
America’s seniors have historically been late adopters to the world of technology compared to their younger compatriots, but their movement into digital life continues to deepen, according to newly released data from the Pew Research Center. In this report, we take advantage of a particularly large survey to conduct a unique exploration not only of technology use between Americans ages 65 or older and the rest of the population, but within the senior population as well.
Don Dea's insight:
Younger, higher-income, and more highly educated seniors use the internet and broadband at rates approaching—or even exceeding—the general population; internet use and broadband adoption each drop off dramatically around age 75
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Millennial’s Guide To Surviving Corporate America

The Millennial’s Guide To Surviving Corporate America | digitalNow | Scoop.it
Don Dea's insight:

Both Millennials and Baby Boomers are uneasy about working with each other, confused and concerned about what to expect. But none of that matters because despite the preconceived notions that both of these demographic groups have about one another, they must now work side by side. So it’s time to get on board and work together

more...
No comment yet.