digitalNow
36.4K views | +3 today
Follow
 
Scooped by Don Dea
onto digitalNow
Scoop.it!

Doctors Like Electronic Medical Records, as Long as Patients Can't Touch Them

Doctors Like Electronic Medical Records, as Long as Patients Can't Touch Them | digitalNow | Scoop.it
With billions of dollars being spent to create electronic health records, most doctors want strict controls on patients' access to them
Don Dea's insight:

Physicians’ concerns come down to an issue of trust and accuracy, Safavi says. When several people can access a file, it increases the risk of adding confusing or incorrect information. Most of us have trouble spelling “amoxicillin,” after all, and a misplaced decimal point on a lab test result could seriously distort a patient’s medical outlook.

In practice, patients are routinely being denied the rights to simply review records. Accenture found that 21 percent of doctors surveyed give patients online access to their electronic charts and only one in five (20 percent) give patients access to their personal records or to those of a family member on a secure website.

more...
No comment yet.
digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
Your new post is loading...
Your new post is loading...
Scooped by Don Dea
Scoop.it!

The Right and Wrong Ways for CEOs to Disagree

The Right and Wrong Ways for CEOs to Disagree | digitalNow | Scoop.it
The Sweet Spot Where Honesty and Tact Converge

Honesty and diplomacy are not mutually exclusive, and if you can find that “sweet spot” where honesty is tempered by tact and respect, you have found a good starting point for expressing your opinion. While you don’t want to lay it on too thickly to where the other person doesn’t realize there actually is a difference of opinion, it costs you nothing to be civil and empathetic.

The same piece of criticism can be expressed destructively or constructively. Feedback can be curt and mean-spirited, or it can be non-accusatory and helpful. It’s the difference between saying, “You don’t know what you’re doing,” and “I like what you did here, but it’s important that we consider these points too.” Finding merit in what someone has put work into disarms defensiveness and sets the stage for a productive conversation.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The future is now: How to win the resource revolution 

A technology-driven revolution

To understand what is going on, consider the way transportation is being roiled by technological change. Vehicle electrification, ride sharing, driverless cars, vehicle-to-vehicle communications, and the use of lightweight materials such as carbon and aluminum are beginning to ripple through the automotive sector. Any of them individually could materially change the demand and supply for oil—and for cars. Together, their first- and second-order effects could be substantial. McKinsey’s latest automotive forecast estimates that by 2030, electric vehicles could represent about 30 percent of all new cars sold globally, and close to 50 percent of those sold in China, the European Union, and the United States.

That’s just the start, since vehicles for ride-sharing on local roads in urban areas can be engineered to weigh less than half of today’s conventional vehicles, much of whose weight results from the demands of highway driving and the potential for high-speed collisions. Lighter vehicles are more fuel efficient, use less steel, and will require less spending on new roads or upkeep of existing ones. More short-haul driving may accelerate the pace of vehicle electrification. And we haven’t even mentioned the growth of autonomous vehicles, which would further enhance the operating efficiency of vehicles, as well as increasing road capacity utilization as cars travel more closely together. Several million fewer cars could be in the global car population by 2035 as a result of these factors, with annual car sales by then roughly 10 percent lower—reflecting a combination of reduced need as a result of sharing but also higher utilization and therefore faster turnover in vehicles and fleets.

more...
No comment yet.
Scooped by Don Dea
Scoop.it!

What Makes a Genius?

Throughout history rare individuals have stood out for their meteoric contributions to a field. Lady Murasaki for her literary inventiveness. Michelangelo for his masterful touch. Marie Curie for her scientific acuity. “The genius,” wrote German philosopher Arthur Schopenhauer, “lights on his age like a comet into the paths of the planets.” Consider Einstein’s impact on physics. With no tools at his disposal other than the force of his own thoughts, he predicted in his general theory of relativity that massive accelerating objects—like black holes orbiting each other—would create ripples in the fabric of space-time. It took one hundred years, enormous computational power, and massively sophisticated technology to definitively prove him right, with the physical detection of such gravitational waves less than two years ago.

Einstein revolutionized our understanding of the very laws of the universe. But our understanding of how a mind like his works remains stubbornly earthbound. What set his brainpower, his thought processes, apart from those of his merely brilliant peers? What makes a genius?
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

When company values and actions collide

From my vantage point, the situation being discussed with the division president was one where both respect and accountability were being challenged, and this was our moment to demonstrate the courage of our conviction for those values. I’m pleased to say that the company made the right decision, and not only complied with the law but also honored the values at the core of its brand.
Could another, less favorable decision have been taken? Might the company have looked the other way, favoring the harasser over his victims because of his contributions to corporate profits? Surely, as an experienced leader, you know the answer to those questions. But if recent events with United Airlines and Fox News are any example, customers, investors, employees and even the general public are holding companies and their leaders to a higher standard, one that has significant financial and brand ramifications if left unmet.
As a leader, you are the bastion of company values. Make sure that you know what you stand for — and be prepared to act.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Digitization Is a Work in Progress

Digitization Is a Work in Progress | digitalNow | Scoop.it
The vast majority of global CEOs feel that a failure to embrace digital transformation will prove damaging to their organization. However, relatively few strongly agree that their company understands what it means to be digitally transformed, according to a recent survey from the Conference Board. The report, "CEO Challenge 2017: Leading through Risk, Disruption and Transformation," indicates that CEOs, CIOs and other senior leaders have their work cut out for them in pursuing digitization. Only a minority, for example, are very confident that their organization is more advanced than peers and competitors with regard to these efforts. Nor do they strongly feel that their organization has adapted an enterprisewide strategy to maximize the impact of digitization. As a result, the desired impact is falling short with respect to increased efficiency, productivity and ROI. "Digital transformation stretches across the value chain and touches every aspect of business operations, from the initial research and development phase to the final delivery of a product or service," according to the report. "A successful digital transformation requires an enterprisewide approach to strategy and systemic change. The challenge of true digital transformation is to change the organizational culture, convert risk-averse disbelievers within the organization, and facilitate digital transformation at all levels, in all business units throughout the organization." More than 500 global CEOs took part in the research.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Five Strategies To Help You Sound Like The Leader You Want To Be

Be aware that specific sounds are tied to impressions.

Like it or not, the voice on your voicemail greeting is the voice you are using to communicate with the world. Unfortunately, most people are trapped behind voices that don’t convey how special they are, says Love. “The goal in any communication, especially business, is to control the way that other people perceive you when you speak.” Remember, you only have a few seconds for people to decide if they believe you and want to listen to what you’re going to say next.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Socials Fairly Big in the US, But Messaging is Yet to Take Off

As hot as social media currently is in the US, it’s not quite the force it is across several other countries, according to a comScore report [download page]. And messaging apps are barely registering on the radar of US mobile activity, per the study, which examined use of mobile messaging apps across 9 countries.
Indeed, the 5 major messaging apps combined accounted for just 1.4% of mobile minutes in the US during January of this year. By contrast, these apps accounted for more than 1 in every 8 mobile minutes in countries such as China (13.2%), Spain (14.5%), Brazil (14.6%), and Mexico (15.8%).

Messaging Apps by Region
While Americans clearly prefer Facebook Messenger, WhatsApp is overwhelmingly the messaging app of choice in Europe and Latin America.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Whats the Biggest Challenge in Proving Marketing ROI?

While most marketers feel that it’s getting easier to prove marketing’s impact, only slightly more than one-quarter of marketers feel very effective in their ability to demonstrate marketing’s value internally, new research from TrackMaven has found. The main challenge appears to be attributing social and content to revenue, per the report.
Indeed, almost three-quarters (71%) of the 217 marketers surveyed for the report identified this as a challenge, far ahead of the other obstacles identified. Past research has indeed shown that social media and content marketing are among the most difficult channels to measure for ROI. Within the US, only 1 in 5 CMOs are able to demonstrate the impact of social media quantitatively.

Likely as as response to these difficulties, content performance and social media analytics are considered the most important digital components and features used by marketers.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Most Important Trends Impacting the Future of Public Relations

Digital storytelling will be the most important communication trend affecting public relations in the next 5 years, according to those who probably should know best: public relations professionals. In its Global Communications Report 2017 [pdf], the USC Annenberg School for Communication and Journalism also found that social listening is a key trend likely to impact the future of PR.
These were also cited as the most important communications trends by marketers responding to an accompanying survey. Indeed, storytelling has been dubbed one of marketers’ top priorities in recent years, while social listening is a critical tool for many marketers today.

There are some differences in opinions between PR and marketer respondents: the former tend to ascribe more future impact to big data and behavioral research, while the latter see more influence arising from real-time marketing and branded content.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

When the Growing Gets Tough 

Two key principles can help individuals embrace challenge as a vehicle for learning and help leaders support employees and others in doing so.
Set audacious, personally relevant and meaningful goals. People are willing to do incredible things and endure tremendous discomfort when they know that these acts are in service of something significant. Connecting the dots between challenging conditions and what the anxiety (and even pain) may yield creates commitment to persevere.
Cultivate mindfulness. Discomfort, anxiety and failure (or fear of it) can easily cause the mind to develop a mind of its own. When things get tough, it’s easy to begin down the ‘worst case scenario’ path, imagining outcomes that may or may not ever come to pass. As a result, it’s important to quickly interrupt those hijacked negative thoughts. Replace them with deliberate attention to what’s being learned and how it will help.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

AI Confusion Widespread Among Consumers

AI Confusion Widespread Among Consumers | digitalNow | Scoop.it
What People Think AI Can Do

Asked what AI could do, 57 percent of the respondents said it could learn; 51 percent said it could think logically; and 50 percent said it could solve problems.

Thirty-seven percent said it could interpret speech; 35 percent believed it could replicate human interaction; 31 percent feared it could replace humans in jobs; and 30 percent thought AI could store lots of data. Nineteen percent believed AI could play games.

Exposure to AI can help reduce fear of the technology, the survey results suggest.

Thirty-nine percent of non-AI users expressed neutral attitudes toward the technology; 25 percent said they were comfortable with it; and 36 percent said they were uncomfortable with AI.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Take Marketing Off Autopilot and Get Creative

Take Marketing Off Autopilot and Get Creative | digitalNow | Scoop.it
Forms vs. Funnels

It's still very hard for some marketers to give content away for free. It costs money to make, so it's best to stick a form in front of it to understand whether it's delivering any return on investment, right? Without a coherent strategy about which content buyers should be able to access without filling out a form, the tendency is for everything to go up behind forms.

That creates a nearly un-navigable set of content that irritates readers and drives them to competitors. The good news is that you'll know exactly how many forms a buyer will fill out before abandoning your site.

Some content should be ungated -- ideally, material you're using to educate the market, leading to better-informed buyers who are further along in the buying journey before they engage with you. If that's the case, why are you forcing readers to fill out forms before they get the education they're looking for -- education that ought to help them put you on their shortlist?

To avoid the form-fill fiasco that hamstrings so many companies' Web pages, identify where content falls on the funnel and establish the line that suggests a buyer who's ready to purchase. Put content that corresponds to the bottom of the funnel behind a form -- and figure out a way to shield buyers from additional form prompts after they've filled one out the first time.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Next Downturn Could Have Silver Lining for IoT

Next Downturn Could Have Silver Lining for IoT | digitalNow | Scoop.it
More than 70 percent of current U.S. IoT deployments involve 500 devices or less, and two-thirds of U.S. businesses are spending less than US$100K on their IoT projects, researchers found.

A common set of strategic and technological concerns have inhibited many corporate executives from taking advantage of today's IoT opportunities -- an observation I've made in this column on numerous occasions. These include privacy and security concerns, as well as IoT technology selection, integration, implementation and management challenges.

Underlying all of these concerns and challenges is uncertainty about the immediate economic return on today's IoT investments. This is not a unique situation. A new technology innovation always faces an uphill battle demonstrating its business value. As a result, most new technologies don't gain mainstream acceptance and adoption until real-world success stories reach critical mass.

From Time-Sharing to Cloud Computing
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

How to Tap into Multi-Sided Networks for Exponential Growth

How to Tap into Multi-Sided Networks for Exponential Growth | digitalNow | Scoop.it
Solving the Chicken or Egg Problem

In a platform business, producers and consumers are your chicken and egg. The challenge here is that your platform has no value until you have participants on both sides . Here’s the really tricky part: If you don’t get both producers and consumers onboard at roughly the same time, or in close succession, the group that gets on board first will find no value in having joined and will fail to use your platform. This can cause user engagement to sputter out before the other group gets involved to make the whole thing work.

We can use Uber as an example of this problem. Imagine if only riders (the consumers) joined Uber in the beginning, but no drivers (producers). What would happen? The riders would see that there were no drivers available to take them where they needed to go, and they’d likely write off the Uber app as a failure and never look back.
So how did Uber and other successful platforms manage to get a virtuous cycle of producers and consumers engaging with their software early on? They each employed one or more of these eight launch strategies.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

5 Essential Steps to a Winning Digital Platform

5 Essential Steps to a Winning Digital Platform | digitalNow | Scoop.it
All types of businesses can benefit from digital platforms, but most new digital platforms will fail if companies neglect the five key steps to digital success.


While many businesses are embracing digital platforms—and that trend is expected to grow substantially in the next couple of years—Accenture's report on "Five Ways to Win With Digital Platforms" cautions organizations that most new digital platforms will fail if they neglect the five essential steps for digital success.

Success, Accenture states, is a matter of remembering the 5 Ps:

• Proposition: to focus less on products and more on solving customers' changing needs.

• Personalization: to customize customer experiences based on their interests and needs.

• Price: to move to new models like freemiums, discounts and surge pricing to match demand with supply.

• Protection: to safeguard the data shared between platform players.

• Partners: to work with others, such as app developers and payment providers, that enrich the customer experience and differentiate the platform.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Courage: The Defining Characteristic of Great Leaders

"COURAGEOUS LEADERS TAKE RISKS THAT GO AGAINST THE GRAIN OF THEIR ORGANIZATIONS"
Courage is neither an intellectual quality, nor can it be taught in the classroom. It can only be gained through multiple experiences involving personal risk-taking. Courage comes from the heart. As Buddhist monk Thich Nhat Hanh once said, “The longest journey you will ever take is the 18 inches from your head to your heart.”

It takes bold decisions to build great global companies. If businesses are managed without courageous leadership, then R&D programs, product pipelines, investments in emerging markets, and employees’ commitment to the company’s mission all wither. These organizations can slip into malaise and may eventually fail, even if their leaders can move on to avoid being held accountable.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

The Gig Economy Matches Workers With Employers

The Gig Economy Matches Workers With Employers | digitalNow | Scoop.it
Businesses are increasing their use of contingent workers, thereby creating momentum for what's called a "gig economy,"  according to recent survey research from EY. The resulting report, "Is the Gig Economy a Fleeting Fad, or an Enduring Legacy?," defines a gig economy as "an environment in which temporary positions or contingent work is common, and organizations contract independent workers for short-term engagements." Findings indicate that these employees represent a considerable portion of the total staffing base, as CIOs and other managers seek more professionals with specific skills that are lacking in their existing full-time staff. They also believe that contractual workers and temp hires can help overcome resistance to change, better positioning their organization for business and technological shifts. "The gig economy is supported and accelerated by the rise of technology and by customers who expect goods and services to arrive faster and more flexibly than ever before," the report states. "[Organizations] need access to highly skilled professionals for short-term projects to drive innovation and rapid change. At the same time, workers are looking for work opportunities that offer greater flexibility and variety. Technology is the key enabler to facilitate the nature of supply and demand, where available talent meets organizational need." More than 200 managers and an estimated 1,000 contingent workers took part in the research
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Spontaneous speaking: The 5-second strategy to improve delivery

Can it really be that easy? The truth is, even when you only have seconds to collect yourself, following this strategy helps you come across as more articulate and confident. Here’s how.
1. Always listen carefully.

Have you ever noticed that the best speakers are also the best listeners? If I hadn’t been paying careful attention to the client’s concerns, I would not have been able to come up with an effective strategy on the spot.
2. What’s your takeaway message?

Ask yourself: what do my listeners want or need to know right now? You may be surprised at the way answers will emerge by simply asking yourself this question. Try to express it in a single sentence.
3. How can you frame that message?

Next, choose a familiar structure to organize your thoughts and help others to follow what you’re saying.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

5 Essential Steps to a Winning Digital Platform

5 Essential Steps to a Winning Digital Platform | digitalNow | Scoop.it
Proposition: to focus less on products and more on solving customers' changing needs.

• Personalization: to customize customer experiences based on their interests and needs.

• Price: to move to new models like freemiums, discounts and surge pricing to match demand with supply.

• Protection: to safeguard the data shared between platform players.

• Partners: to work with others, such as app developers and payment providers, that enrich the customer experience and differentiate the platform.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

How Do Marketing and PR Pros Think Their Roles Will Converge?

A majority of marketers believe that public relations will become more closely aligned with marketing in the next 5 years, something that many PR professionals agree with. But there are some differences in opinions among other respondents to USC Annenberg’s Global Communications Report 2017 [pdf].
In fact, 41% of PR agency respondents and 35% of in-house PR respondents believe that public relations will either play an increasingly important role compared to marketing or will play a dominant role over marketing. Not too surprisingly, marketers are less inclined to agree that such a shift will take place, as only 1 in 8 felt that way.

Instead, 1 in 5 marketers surveyed believe that PR will become a subset of marketing in the next 5 years, being more than twice as likely as PR professionals to feel that this will occur.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Retail Site Search Queries Are Getting Shorter; Most Are A Single Word

In a unique look at the all-important field of retail site search, a new study from SLI Systems [download page] reveals that the majority of search queries are only 1 word in length – and that the percentage of single-word queries has gradually risen over the past 4+ years.
To arrive at its conclusions, SLI Systems analyzed a sample of 1.5 billion queries. In its own words: “The sample was generated by looking at searches from SLI Systems clients every second week spanning from January 2013 to March 19, 2017. We defined a ‘word’ as a group of letters and/or numbers in a search query separated from other letters/numbers by a space.”

The results of the analysis showed that 56% of searches in Q1 2017 were a single word in length, while 26% consisted of 2 words and another 11% of 3 words.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

What It Means to Lead Remotely

What It Means to Lead Remotely | digitalNow | Scoop.it
What It Means to Lead Remotely
April 10, 2017 Leave a Comment

For the last several years I have led team members who worked elsewhere. And as time as passed my team has become bigger and more scattered; so this subject isn’t academic or theoretical to me, but rather it is the reality I live.

And I know I am not alone.

If this isn’t your reality today, it certainly could be – as it is for more and more leaders each day.

So what does it mean to lead remotely?

First of all it means you are leading, which means you must think about the outcomes you need to reach – the goals and objectives that have been set, and your role in helping your team reach them. These really can’t be your goals, but rather those of the team. To lead means to know where you are headed and help your team get there.

Second to lead means to realize that it isn’t about you – but rather it is about those you are leading. It is your role to help them see the goals, and coach and develop them, remove barriers and more. Leaders are those other choose to follow – and as leaders we must always consider that as a measure of our success.

Notice I haven’t used the word remote yet – so far I’ve described what it means to lead.

And when leading remotely, we must achieve all of that, and yet most of that is harder to do when people aren’t down the hall, when you don’t see them in the coffee room or parking lots, and when you might not talk to them every day.

So, to lead remotely means doing all of that, and doing it skillfully with people you don’t interact with in the same ways, may not know as well, and who may not feel as connected to the team and the outcomes that have been set.

Can all of this be done, and done well?

Of course it can – but it requires additional skills and a constant focus. After all leading isn’t easy to begin with, when we add these new components we make it more challenging. I recently wrote about what makes this different.

Beyond skills there are four things we must remember. To lead a remote team effectively we must consciously remember these things.

Leading Remotely is Complex

Doing what I’ve just mentioned is complex enough – because all of it is done with and through people. You know, messy, complex and unique people. To do it well requires a great number of skills and there isn’t one perfect way to do it. Then add another layer of complexity when you don’t see these people regularly and it becomes even more complex. To lead remotely requires that we consciously be aware of this complexity, continuously focus on being more effective, all while knowing you won’t ever get it 100% right.

Leading Remotely is About Action

You aren’t a remote leader simply because you were named to lead a team that is scattered around. Leadership (remote or otherwise) isn’t a job title or a bigger desk, it isn’t a noun. People don’t follow because of the title – people follow because of what you do. Who do you want to follow? People that you know, like and trust – and that is the same for your folks too. And building the knowing, liking and trusting factors are harder to do at a distance. After all, distance rarely makes the heart grow fonder. To lead remotely requires taking the actions that will cause others, wherever they work, to choose to follow you towards your desired outcomes.

Leading Remotely is a (Big) Responsibility

People want to know they are a part of something bigger than themselves, they want to do work that is meaningful, and they want to feel connected to that mission and those they are working with. And let’s be clear, they want to be led – even highly proficient, independent and ambitious people value an effective leader.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

When to work with an executive coach 

Work with an executive coach when you:

Get a promotion or a new job because a promotion or new position can be intimidating to enter into on your own. An executive coach won’t only support you, they will also help you to enlist stakeholders (your manager, direct reports, peers, and others) to assist in your success.

Are open to learning and growing since there are times when you aren’t open, and those are not good times to work with a coach. When you are open to the hard work of learning new things, you’ll actually be vested in your development.

Want to explore career options and you want a “thinking partner”. Figuring out your next step, whether it’s at the company you already work at or someplace else is a big deal. A coach can help you decide what’s next for you.

Want to be more balanced whatever that means for you. An executive coach can help you with work-life balance, and they can also help you to be more balanced in the ways that you manage and lead.

Can almost touch the future but it keeps alluding you. You know you were destined for something greater, but you can’t quite get there. A coach can help you get unstuck and can hold you accountable for realizing your future self.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Microsoft Inches Toward a World Without Passwords

Microsoft Inches Toward a World Without Passwords | digitalNow | Scoop.it
The new app represents true two-factor authentication in the same way Apple uses its Trusted Device authentication or Google uses its prompts.

Using interactive prompts or using an out-of-band trusted device like a smartphone rather than one-time passwords from an authenticator app or SMS does away with having data pass through the same browser, Ferguson added.

However the new system doesn't necessarily make logins more secure, Trend Micro Cloud Security VP Mark Nunnikhoven told the E-Commerce Times.

Microsoft's approach substitutes "something you know," the password, with "something you have," the phone, he said, but it is not as strong as genuine two-factor identification.
more...
No comment yet.
Scooped by Don Dea
Scoop.it!

Blockchain: CRM's Next Frontier

Blockchain: CRM's Next Frontier | digitalNow | Scoop.it
Blockchain would be useful especially to help understand demand, and thus figure out where to deploy resources. The current state of our thinking about customers is that we need to get 360-degree views of everything they are about. Yet very often, even in this advanced CRM age, that's prevented.

There are a couple of reasons for that. First, data is siloed in different departments. Like it or not, the marketing view of customers is department-centric, as are the service and sales views. Second, our customer outlook is largely supply driven. In other words, even with analytics and machine learning to coax and prod users to do things with or for customers, actors still need to interrogate data themselves.

In effect, CRM users are boxed into a position where they are supplying things -- either information, service or product -- to customers. However, if the effort of CRM is to be available to customers at all times to supply a need, then the most cost-effective approach is not in trying to supply but in managing demand.
more...
No comment yet.