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Do we have crisis management all wrong?

Do we have crisis management all wrong? | digitalNow | Scoop.it
Standards, best/good practices, rubrics and operational audit formats seem to be reproducing at an alarming and staggering rate. ISO 22301 is now released, but it remains to be seen how this will c...
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In Resilience, Zolli and Healy lay out a framework for thinking about this. The Salvation Army uses a crisis management format for day-to-day operations. The University of California system is considering a related idea for certain projects.

These are helpful for thinking about a bottom-up version of “functional crisis management” as a management template for the kind of scaled-down, isolated, under-resourced, relationally-complex responses of the future, facing sense-making challenges and wicked problems. But Newtown, Sandy and the 2011 Tōhoku earthquake and tsunami have changed our world forever.

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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
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The power of Ideas

The power of Ideas | digitalNow | Scoop.it
the best ideas are far more likely to come from your front-line people who interact with customers
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To get ahead, don’t look for a superstar CEO. Listen to and act on the ideas of your ordinary employees. When you start unlocking the potential of those ideas, everything changes.
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Owning our data

Owning our data | digitalNow | Scoop.it
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Our challenge is to understand the limitations and potential of the IoE and make informed decisions. Ownership of data will soon be an important issue. It’s time for all of us to get educated on the subject. For example, digital economy apps like Uber may be ushering in, “a new type of conflict between technology and society. Two dimensions are moving at different speeds and fighting a battle to determine which will change the other“, according toWorldCrunch.

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The value of a great user experience

The value of a great user experience | digitalNow | Scoop.it
Great online brands combine ongoing testing, feedback and improvement cycles into their daily practices and invest in listening, learning and modifying the user experience to create positive returns in revenue and loyalty. This means user experience is not just a practice or a process—it is a philosophy. The user experience should be: Comfortable Intuitive Consistent …
Don Dea's insight:
Create comfort—first and foremost.

Online, comfort is created in many ways. The tone and voice of the company, established through copy, content, social media and online media should reflect the brand personality of the company but more than that it has to bring consumers into the brand rather than bombard them with sales messages

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Don't just meet consumer expectations, exceed them but know what to exceed

Don't just meet consumer expectations, exceed them but know what to exceed | digitalNow | Scoop.it
Meeting customer expectations is one of the three most important reasons that an organization has to adopt digital applications according to a new report that I just read.  That statement, in my opinion, is wrong.  Every brand has to not only meet consumer expectations they have to exceed them to keep customers loyal.   However …
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You can’t measure the cost or ROI of every engagement on social media but you can measure the cost of implementing a social media program and loosing sales because someone had a problem that went unresolved for some time.  The rule of thumb is to exceed consumer expectations but don’t go overboard on “feel good” things that consumers can see through.

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How to Fix the Way We Work - At Work

Modern exmployment is based on mutual self-deception, writes Reid Hoffman.
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The central promise of a Transformational tour is that the employee will have the opportunity to trans­form his career by transforming the company’s business. And as a Transformational tour of duty enters its final stage, you and your employee can start to negotiate a follow-up tour of duty to keep the employee at the company.

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10 reasons digital marketing still has a long way to go

10 reasons digital marketing still has a long way to go | digitalNow | Scoop.it
I was just reviewing my notes this year from client meetings and despite the emphasis on digital marketing even some of the best known brands have a long way to go before they can truly become great digital marketers.  Here are some of the challenges that I have seen during this year.. 1ne: Perception that …
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1ne: Perception that digital marketing is less expensive than off-line marketing – If you’re going to build a great online digital experience you need to invest dollars into critical components like research and usability studies.  Cut corners or budget limitations can really lead to a lousy online brand experience and effect critical ROI measures.

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Top content? Discounts

Top content? Discounts | digitalNow | Scoop.it
The big takeaway here seems to be that coupons (76%) and promotions (59%) still rank highly in the hierarchy of information a company can provide.
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Content, we all say that content is king, but do consumers really have the time to read all that content? Not according to a new survey from FleishmanHillard. The big takeaway here seems to be that coupons (76%) and promotions (59%) still rank highly in the hierarchy of information a company can provide.  

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Leading through uncertain times

  The announcement last week that Microsoft would be laying off 18,000 employees washed over me. Emotions emerged of a time several years ago when I was
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During these uncertain times, I noticed that the best leaders were able to instill a sense of calm in their teams despite the ambiguity and threats to their own sense of stability. Here is what I observed the best of the best doing - See more at: http://www.aspire-cs.com/leading-through-uncertain-times#sthash.P2Q0O6Wk.dpuf

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Some Ideas To Help Accelerate Your SWOT Analysis

Some Ideas To Help Accelerate Your SWOT Analysis | digitalNow | Scoop.it
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An analysis of the organization's strengths and weaknesses is typically an internal examination process. It's typically based on a review of internal and external facts and assumptions about the organization and the marketplace in which it operates.

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The Secrets to Successful Strategy Execution

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"A brilliant strategy, blockbuster product, or breakthrough technology can put you on the competitive map, but only solid execution can keep you there. "

So begins the Harvard Business review article "The Secrets to Successful Strategy Execution" written by executives from management consulting firm, Booz Allen Hamilton, Inc .

According to the authors, "Execution is the result of thousands of decisions made every day by employees acting according to the information they have and their own self-interest."

Their research identified four fundamental building blocks executives can use to influence those actions:

  1. Clarifying decision rights (setting expectations)
  2. Designing information flows (making sure people are on the same page, have the right information to do their jobs)
  3. Aligning motivators (recognition and rewards consistent with attitudes, behaviors)
  4. Making changes to structure
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Your Dream Job - And Your Passion

Your Dream Job - And Your Passion | digitalNow | Scoop.it
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  • Dream jobs are absolutely personal. Everyone has a different dream.
  • Dream jobs are aligned with a person's core passion. Your passion is what you care most about in life. It is what attracts you and gives you energy. It is what inspires you, and what you can not live without doing.
  • Dream jobs consistently leverage your core strengths and skills, draw on what you do best and most naturally, let you do what you are really good at doing.
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The Emoji Have Won the Battle of Words

The Emoji Have Won the Battle of Words | digitalNow | Scoop.it
Emoji begin to dominate the conversation.
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The roots of smiley faces and emoticons go back to the 1880s, but the story of the emoji, those little pictorial icons on your cellphone, began in Japan in the mid-1990s when it was added as a special feature to a brand of pagers popular with teenagers. It wasn’t until 2008 that a uniform emoji alphabet was created (the idea was to minimize inconsistency across platforms), and Apple adopted it in 2011, adding it to its iOS5 operating system.

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If You Can't Measure It, You Can't Manage It

If You Can't Measure It, You Can't Manage It | digitalNow | Scoop.it
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To achieve strategic objectives, your organization must develop short-term measurable objectives that logically relate to the company's strategy, as well as a plan for how your organization plans to compete: how you will be different from your competition.

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Is digital REALLY that essential to YOUR brand?

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Marketers need to better understand how important digital is to conversion for THEIR brands and products.  Marketing dollars then need to be allocated on the channels that provide the best ROI at the moment of truth.  Every brand needs a digital marketing component but understanding the importance of digital is key to ensuring that you’re investing in the right mix of marketing dollars.

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Are marketers really publishers?

Great content is about talking to your visitors as people and giving them compelling reasons why they should become customers while not trying to oversell them with used car salesmen talk
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Execute on the basics of marketing, a great product at a great price and you will succeed.  Spend money on content and you will have fresh content that many people don’t have time to read.
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Four Questions to Revolutionise Your Business Model

Four Questions to Revolutionise Your Business Model | digitalNow | Scoop.it
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Innovation is about more than groundbreaking technology. Rigorous, systematic questioning of risks in your business model can unleash opportunities for game changing performance improvements.
Read more at http://knowledge.insead.edu/entrepreneurship-innovation/four-questions-to-revolutionise-your-business-model-3440?nopaging=1#Yv4hWu6PZ4rALtyD.99

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Marketers cannot afford to ignore social media

Marketers cannot afford to ignore social media | digitalNow | Scoop.it
More and more we are getting a clearer picture of social media and its use in marketing
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Fewer than 1 out of every 10 mention will come from a power user. You can prioritize these power users ifyou want, but it’s also important to give a quick and delightful response to those with few followers–the vast majority of those talking about you. While marketers have always been trained to go after big numbers the opposite may be true when it comes to social media.

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Social media spending to increase without ROI

Social media spending to increase without ROI | digitalNow | Scoop.it
More marketers plan to spend more on social media marketing than any other digital tactic.
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More marketers plan to spend more on social media marketing than any other digital tactic. But when we asked marketers to describe their perceptions of social media marketing, more marketers agreed with the statement “It is difficult to prove ROI for social media marketing” than with any other statement. Stupid is as stupid does.

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The 5 Traits Innovative Companies Share

The 5 Traits Innovative Companies Share | digitalNow | Scoop.it
Innovation success remains stubbornly out of reach for many among even our best and brightest companies. In my work studying how consumer research can improve enterprises’ innovation processes, I’ve come across management research that focuses on how companies can succeed by making their businesses innovation ready.
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Belief Systems

Getting everyone on the same page is a day-one activity. And for business, defining innovation is the place to start. We all think of innovation in a slightly different way. Through his research, Neren established a two-part benchmark definition:

  • Innovation is “focused on breakthrough, transformative, far end of the spectrum innovation as opposed to the incremental” types of change
  • Innovation is engaged in the “bigger picture, issues outside your walls, creating human behavior change.”
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Driving Organisational Change Under Pressure

Driving Organisational Change Under Pressure | digitalNow | Scoop.it
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We can see a similar irreconcilable conflict at work in today’s banking industry, where compliance standards (beefed up post-2008) are at variance with the sector’s inherent dependence on financial risk-taking. Compliance officers want bankers to avoid risk, but if that were to happen across the board, financial institutions couldn’t do business. Yet total freedom could wind up leading the firm to the wrong side of industry regulations and criminal laws. The only way to make it work is to change the business culture, inculcating strategic awareness of compliance at an institutional level.

Failure to implement cultural change may have been a factor in the predicament currently facing BNP Paribas,  France’s largest bank, which has been slapped with a nearly US$9 billion fine for violating United States sanctions against Sudan, Cuba, and Iran. The bank’s chief executive reportedly ordered a halt to sanctions-skirting transactions in 2007; nevertheless, misconduct continued until 2010, when the investigation by U.S. authorities began in earnest. The inexplicable delay, some say, formed part of the rationale for the record fine imposed.


Read more at http://knowledge.insead.edu/blog/insead-blog/driving-organisational-change-under-pressure-3459?nopaging=1#zbm4oEsFqx5oDkE6.99

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What Really Drives Your Strategy?

What Really Drives Your Strategy? | digitalNow | Scoop.it
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 Since up to 90% of effectively formulated strategies fail due to execution, it's critcal to understand that it's after the goals are set that companies run into one of their greatest challenges - their own internal systems - processes, policies, technologies, measures and people.


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Planned Obsolescence, as Myth or Reality

What economic theory can tell us about whether companies like Apple would even have an incentive to limit the useful life of their products, and under what market conditions.
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Of course, lots of these signs of “planned obsolescence” have alternative and more benign explanations, related to design, efficiency and innovation. Sure, software upgrades may make older phones run more slowly, but that could be a side effect rather than the primary intention; newer software does more sophisticated stuff (3-D maps! Photo filters! AirDrop!) intended to take advantage of the hardware capabilities of the newest phones, and these more sophisticated features happen to be quite taxing on previous-generation hardware.

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God's Marines: Why the Jesuits (including Pope Francis) are on the frontlines of faith

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Sometimes called "God's Marines" for their willingness to go to the frontlines of faith, Jesuits form the largest order of Catholic priests in the church, with approximately 18,000 members worldwide. And, at a time when most religious orders are shrinking and pining for new candidates, the Jesuits say inquiries about joining their ranks are surging.

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The Top 3 Types of E-Learning Analysis

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Task analysis

When you’re designing training, you’re usually looking to improve job performance, or teach someone how to do something. In these situations, it’s important to present your information in terms of action-based behavior, such as tasks.


A task analysis breaks down those tasks and shows learners the steps they need to follow to complete the task successfully. Some tasks are straightforward and follow one set of steps in a sequential order. Other tasks are complex and have various decisions that the learner must make. Regardless of whether the task is simple or complex, the task analysis identifies all of the physical and mental steps learners must go through to complete each identified task.

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How to be a leader without faking it

 What makes it important to understand and stay connected with the core of who you are as a human being? How do you become an authentic leader? How do you know
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Inspiring others is part of what you must do, because it keeps people engaged and interested in the work at hand. You can’t fake it. You have to feel it. Recent studies in human interaction and brain science have shown us that emotions are contagious, and this goes both ways; any dissonance you have gets picked up by others no matter how hard you might “try” to be genuine. - See more at: http://www.aspire-cs.com/how-to-be-a-leader-without-faking-it#sthash.pG6m6Ev8.dpuf

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