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digitalNow
Exploring leadership, management, innovation, and technology issues and trends; impacting associations & non-profit organizations in the digital age.
Curated by Don Dea
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Is Entrepreneurship Surging, or Are More People Just Driving Uber?

Is Entrepreneurship Surging, or Are More People Just Driving Uber? | digitalNow | Scoop.it
The future of entrepreneurism looks bright, but there is a long shadow in the picture: contractors end up counted among business owners who are self-employed. On-demand companies like Uber, Postmates and Washio have built their business models off these contractors, who in fact may be acting more like employees than entrepreneurs.

The issue has been referred to popularly as the "1099 economy," the "Uber economy" and the "on-demand economy" a trend toward using workers who are private contractors on paper but often become reliant on single businesses for work. Granted, these situations aren't always bad for the workers. Often, they even create earning opportunities where they didn't previously exist. Regardless, they aren't really entrepreneurs.

"They would be included as entrepreneurs," Kelley explained. And there is ample room for them with in the GEM report, which states that 55 percent of U.S. businesses were founded by individuals without any co-founders.
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Why hasn't higher education been more disrupted?

Why hasn't higher education been more disrupted? | digitalNow | Scoop.it
With the consistently increasing costs of higher education, it’s likely we will soon see a disruption in the industry. Although it hasn’t hit yet, ongoing frustrations over tuition costs along with ever-growing applicant pools may just be the driving forces that disrupt higher education as we know it. Earning solid grades in high school is not enough to guarantee a spot at a top university these days—students need to add countless clubs, volunteer work, and awards to their application in order to stand out in the pile.
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The Search for an Oracle

As far as leadership understanding goes, think of the literature (and audio and video resources) as a sumptuous buffet line. Try different things. See what resonates. Put more vegetables on your plate than pastry. And if a particular morsel doesn’t work for you, simply move on. Not to mix metaphors, but one can learn from the world of wine: Always be willing to try something new, don’t be afraid to step away from the much-heralded if it doesn’t taste good to you, and get comfortable with the idea that there is always more to discover.
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The CIO Legacy Project: If it Ain’t Broke, Fix it

The CIO Legacy Project: If it Ain’t Broke, Fix it | digitalNow | Scoop.it
Augment your understanding of business strategy with a strong technology vision. A businesscentric CIO who lacks a firm grasp of technology levers is no more effective than a technologycentric CIO who lacks deep knowledge of business levers.

Zipf gained a deep understanding of banking in the years he was a banking operations manager—an experience that informed his later thinking on ways to apply technology for automation and efficiency (a novel concept at that time). But he also spent a year building and refining his technology vision. Some CIOs today believe visiting a retail store for a day or a factory floor a few times a year will give them the business context they need. It will not. Only by immersing themselves in the heart of the business can CIOs master it, and only by mastering it can they propose game-changing solutions. Similarly, delegating or outsourcing the creation, maintenance, and integration of technologies will hamstring CIOs unless they already have the experience, knowledge, and focus to successfully deliver solutions using these technologies. The absence of one context or the other invariably narrows your vision and skews your perspective.
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Mobile Explodes in Total Digital Spend

2015 is a benchmark year for mobile advertising. Mobile will account for 52.4% of total digital spending, an increase of 59%, surpassing desktop and print marketing for the first time.
"Brands and marketers continue to see increased value in mobile advertising to reach consumers," states eMarketer analyst Martín Utreras. "Some of the shift is happening organically from digital ad spending dollars, but also we see additional dollars moving from traditional media and new money coming from local advertising and small businesses."

eMarketer estimates that U.S. adults are spending 2 hours and 51 minutes on the Internet a day, with mobile accounting for more than half that time.
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Shifting tides: Global economic scenarios for 2015–25

Near-term signals and long-term forces
The world’s major economies, emerging and mature alike, have been experiencing clearly divergent growth paths in the first half of 2015, in some cases due to unexpected challenges (Exhibit 1). The US economy contracted in the first quarter; growth returned to the eurozone, even as a crisis loomed in Greece. Chinese policy makers continued to steer cautiously between the risks of a slowdown and those of rising debt levels. In India, growth accelerated in anticipation of reforms, while lower oil prices and economic sanctions contributed to a contraction in the Russian economy.
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10 trends shaping the future of retail

10 trends shaping the future of retail | digitalNow | Scoop.it
The growing use of mobile among consumers  

Mobile phones are quickly becoming engrained in consumers' everyday life: 64% of American adults today own a smartphone, according to Pew Research, up from 35% in 2011. And 52% of smartphone owners in the U.S. report checking their phones a few times an hour or more, according to a Gallup poll.

Retailers are beginning to see consumers using these devices in every step of their shopping journey, from finding inspiration from their favorite fashion blogger to a mobile checkout in-store. In 2013, retailer ModCloth found that 60% of its Thanksgiving sales came from mobile, while e-commerce giant Amazon has more mobile-only users than Facebook. 
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Rethinking Work

Rethinking Work | digitalNow | Scoop.it
The truth is that we are not money-driven by nature. Studies show that people are less likely to help load a couch into a van when you offer a small payment than when you don’t, because the offer of pay makes their task a commercial transaction rather than a favor to another human being. And people are less likely to agree to have a nuclear waste site in their community when you offer to pay them, because the offer of compensation undermines their sense of civic duty.
Don Dea's insight:

Work that is adequately compensated is an important social good. But so is work that is worth doing. Half of our waking lives is a terrible thing to waste.

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Smartphones Can Detect Boredom and Push Content to Relieve It

Smartphones Can Detect Boredom and Push Content to Relieve It | digitalNow | Scoop.it
Add “boredom detector” to the seemingly endless list of things your smartphone can do. A group of researchers say they’ve developed an algorithm that can suss this out by looking at your mobile activity, considering factors like the time since you last had a call or text, the time of day, and how intensely you’re using the phone.

The work, which was conducted by several researchers at Telefonica Research in Barcelona, Spain, will be presented at the UbiComp ubiquitous computing conference in Japan next week. The researchers found that looking at this kind of data gave a reliable prediction of boredom as often as 83 percent of the time. The researchers also went a step further by sending bored smartphone users an alert to check out an article on BuzzFeed—which people who were judged to be bored clicked on more often than people who weren’t.
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Listening is serious business

Communication can’t go on without it. Jeffries is just telling you to stop and think for a moment. It’s good advice — and you don’t need to be an IT executive, you don’t need to be a TV host, you don’t need to be a professional keynote speaker to put it to good use.
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5 Easy Steps to Top-Notch Customer Service

5 Easy Steps to Top-Notch Customer Service | digitalNow | Scoop.it
Providing top-notch customer service isn't really that hard, but even the best of the best need a reminder or coaching now and then. In golf, keeping one "swing thought" in mind during a shot can have great results. Here are five "customer service thoughts" that can help us and our work teams hit a hole-in-one:

Check the body language.

You've heard all the body language advice before, but it can't be overemphasized. I took my car in for a regular servicing recently. No real problems, just the regular check up. I was greeted, as always, by the service manager who, technically, is extremely professional. He was dressed just right for his role, he was expecting me and called me by name, and he handled the transaction quite efficiently.
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Few higher education institutions have a unique brand

Few higher education institutions have a unique brand | digitalNow | Scoop.it
Students have a lot of choice when it comes to the current higher education marketplace. They consistently report that they make decisions about what school to attend based on rankings like those provided by US News & World Report, and international students especially have little else to rely on when forming their opinions about American schools. But Gallup believes differentiation can help break through that fog. Creating outcome-focused values is half the battle, setting institutions up for marketing their unique contributions to prospective students and faculty.

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Keeping Volunteers Engaged

Keeping Volunteers Engaged | digitalNow | Scoop.it
The bottom line is that the relationship between the volunteer and the supervisor needs to be collaborative. When there is frequent communication, a volunteer feels supported and valued,”
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Leadership is One Big Sandbox

Leadership is One Big Sandbox | digitalNow | Scoop.it
Little demonstrations of respect here and there, all of them seemingly small and unnoticed, eventually add up to something significant.
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Top 10 marketing trends you need to know

Top 10 marketing trends you need to know | digitalNow | Scoop.it
top 10 trends to watch in digital marketing as we approach the new year.

1. Data is key to modern marketing

With the growing influx of real-time data across industries, data management is becoming an increasingly core part of a modern marketer's job. Shopify CMO Craig Miller told Marketing Dive in June that quantitative skills plus inventive strategies make up the essence of the next generation of marketers. The importance of data has even led to the rise of new corporate roles, such as Chief Data Officer and Chief Marketing Technology Officer. 

But despite the emphasis on data and growing support from the C-suite, the overwhelming amount of data coming in is causing marketers to enlist third parties to help with data management and analytics. Almost three-fourths of marketers intend to seek outside help to deal with their data needs, according to research from the CMO Council and Ebiquity. In fact, only 29% of marketers surveyed said that handling data is something they did "well" or "very well."
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The Audacity of Holacracy

But I have no idea if holacracy can work in a large company. Robertson tell us that it is working in a few hundred small companies (including his own firm, which helps other companies adopt the system). He’s also holding up Zappos as a case study in progress, implying its success will prove that holacracy can work at scale. But we don’t know if it will be a success. And even if it is, a company whose payroll numbers about 1,300 (as Zappos’s did after the buyouts) isn’t a big company. The real question is whether a company the size of Amazon, Zappos’s parent, with more than ten times as many employees, can operate as a holacracy. Wouldn’t watching a self-described control freak like Jeff Bezos cede power over the organization he has built in his own image be something to see?
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This CEO fosters a data-oriented company culture

How is technology impacting your business? We've always delivered core processing technology to support our clients' clearing, settlement and custody needs, but now we are extending technology across the entire investment process. We're about to deliver an open-source, cloud-based digital ecosystem called NEXEN, which delivers capabilities from all parts of BNY Mellon through a single gateway to our clients. The platform includes an API store that lets clients co-develop and integrate with us, using their own applications. It also allows us to integrate with third-party service providers, and reduces our clients' vendor management and integration costs by making the integration process turnkey.
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IoT analytics guide: Understanding Internet of Things data

The Internet of Things (IoT) sounds like a consumer fantasy come true -- who wouldn't want to be able to turn off the lights at home from two towns away, or leave it to their refrigerator to make sure they know when milk, butter and other staples need to be replenished? But there's more to the IoT than lifestyle enhancement. It also includes a corporate side, enabling organizations to collect and analyze data from sensors on manufacturing equipment, pipelines, weather stations, smart meters, delivery trucks and other types of machinery.
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Redesigning work in an era of cognitive technologies

Redesigning work in an era of cognitive technologies | digitalNow | Scoop.it
Cognitive technologies, a product of the field of artificial intelligence, can and will be used to eliminate jobs. But leaders face choices about how to apply cognitive technologies. These decisions will determine whether workers are marginalized or empowered, and whether their organizations are creating value or merely cutting costs.
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Facebook's growth may be slowing, but Americans are still obsessed with it

Facebook's growth may be slowing, but Americans are still obsessed with it | digitalNow | Scoop.it
Facebook is the runaway leader in user engagement among all social media sites in the US. The percentage of US Facebook users who said they logged in every day reached 70%, while 43% said they do so multiple times a day. Facebook's percentage of daily users far outpaced other leading social media services, including Instagram, Twitter, and Pinterest.

The report also said 72% of all American adults online use Facebook in some way, continuing its lead from last year. Those between the ages of 18 to 29 appeared to be the most actively engaged on Facebook, with 82% of them saying they were on it.

Facebook remains the largest social network in the world. In June, Facebook announced it has 1.49 billion average monthly users, and 968 million daily users. Just last week, it set a new record when it had 1 billion people use its service on a single day.
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Just Say No

Just Say No | digitalNow | Scoop.it
know that most people have been conditioned to obey orders given by authority figures, including orders that violate moral, ethical, and legal norms. “It is part of the socialization process in any human culture to teach our young to obey,” writes Chaleff. But he goes on to argue that teaching employees to disobey orders is an essential organizational safeguard — that nurses are protecting patients and their employers by questioning doctors’ orders that fly in the face of their training, and that accountants can prevent massive frauds by refusing to execute orders that violate their professional standards.
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How Robots Can Help the Blind Navigate Urban Areas

How Robots Can Help the Blind Navigate Urban Areas | digitalNow | Scoop.it
Many people with visual impairments find seeing-eye dogs invaluable for avoiding obstacles and negotiating traffic. But even the smartest guide dog can’t distinguish between similar banknotes, read a bus timetable, or give directions. Now robotics researchers at Carnegie Mellon University are developing assistive robots to help blind travelers navigate the modern world.

“Part of our job is to invent the future,” says M. Bernardine Dias, a professor in the university’s Robotics Institute. “We envision robots being part of society in smart cities and want to make sure that people with visual impairment and other disabilities aren’t left out of that future.”
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Taming today's cyberthreat landscape: A CIO checklist

Taming today's cyberthreat landscape: A CIO checklist | digitalNow | Scoop.it
"Success does not consist in never making mistakes but in never making the same one a second time." -- George Bernard Shaw

So what's the deal here? If this bad stuff has been going on for more than 30 years, why can't we get it under control? In its 2015 Cyberthreat Defense Report (North America & Europe), the CyberEdge Group shared what I considered to be an alarming finding: 71% of respondents said they were affected by a successful cyberattack in 2014; yet only 52% of that 71% expected they would fall victim again in 2015.
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How leaders can foster a growth mindset in others

How leaders can foster a growth mindset in others | digitalNow | Scoop.it
Those with growth mindsets, on the other hand, tend to believe that skills can be learned, at least to some degree of proficiency. They maintain and that success depends mainly on one’s willingness to learn, practice and pursue their goals. These men and women are not content to rest on their laurels. They continuously strive to learn new things and to develop new capabilities. They do so in part because of a great drive to succeed. But they also possess a deep sense that they can stretch their inborn talents if they are willing to make the effort.
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'What Did You Say?' Is Your Employee Feedback Getting Through?

'What Did You Say?' Is Your Employee Feedback Getting Through? | digitalNow | Scoop.it
When it comes to providing developmental feedback, how effectively are you delivering it? 
Also:

Are you seeing agreement by the employee?
Before concluding the feedback, do you ask this person to clarify what he or she just heard?
Do you get the employee to reflect on the impact his or her performance has on you, the team and your organization?
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