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If agencies want innovation, they must accept risk - Federal Times

If agencies want innovation, they must accept risk - Federal Times | digitalization | Scoop.it
Agencies that want to encourage innovation in the acquisition process need to show employees they won't be hung out to dry if something goes wrong, senior officials said at a conference Nov. 3.
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Why a global three-day workweek would be good for innovation

Why a global three-day workweek would be good for innovation | digitalization | Scoop.it
Carlos Slim's not-so-new proposal would free workers to explore their passions and challenge the status quo.
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Visa opens innovation center, unveils mobile payment option - SFGate

Visa opens innovation center, unveils mobile payment option - SFGate | digitalization | Scoop.it
SFGate Visa opens innovation center, unveils mobile payment option SFGate The 112,000-square-foot innovation center at tony One Market Plaza is designed to get Visa software developers together with clients and Bay Area techies "to jointly develop...
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Insurers Focus on Speed and Agility for Product Innovation and Enhanced ... - ClaimsJournal.com

Insurers Focus on Speed and Agility for Product Innovation and Enhanced ... - ClaimsJournal.com | digitalization | Scoop.it
Insurers Focus on Speed and Agility for Product Innovation and Enhanced ... ClaimsJournal.com The survey of 200 insurance executives at the IASA Annual Conference held in June found a number of factors motivating insurers' innovation strategies.
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What Burritos And Sandwiches Can Teach Us About Innovation - NPR (blog)

What Burritos And Sandwiches Can Teach Us About Innovation - NPR (blog) | digitalization | Scoop.it
NPR (blog) What Burritos And Sandwiches Can Teach Us About Innovation NPR (blog) When you slap some meat inside two slices of bread, you have a sandwich, at least according to the U.S.
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How to Improve Customer Service with a Touch Point Map

How to Improve Customer Service with a Touch Point Map | digitalization | Scoop.it
Have you ever bought a product or service where you were excited about your decision to buy (maybe after a rigorous buying process), only to be very disappointed by the delivery?
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There's Nothing Less Efficient Than Providing Great Customer Service - Forbes

There's Nothing Less Efficient Than Providing Great Customer Service - Forbes | digitalization | Scoop.it
There's Nothing Less Efficient Than Providing Great Customer Service Forbes Great customer service depends on understanding and embracing the following reality: Customers are by their nature inefficient and inconvenient.
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Is Fear of Failure Holding Back Innovation in China? - Slate Magazine

Is Fear of Failure Holding Back Innovation in China? - Slate Magazine | digitalization | Scoop.it
Slate Magazine Is Fear of Failure Holding Back Innovation in China?
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Steve Jobs and Alan Mulally Unleashed Innovation With Two Simple Words - Forbes

Steve Jobs and Alan Mulally Unleashed Innovation With Two Simple Words - Forbes | digitalization | Scoop.it
Steve Jobs and Alan Mulally Unleashed Innovation With Two Simple Words Forbes Ford CEO Alan Mulally is credited with one of the greatest turnarounds in American business history.
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5 Most Awful Customer Experience Solutions of All Time - Customer Think

5 Most Awful Customer Experience Solutions of All Time - Customer Think | digitalization | Scoop.it
5 Most Awful Customer Experience Solutions of All Time Customer Think After years of studying the ways improving customer experience can help your company increase customer loyalty and retention, I've helped correct some of the worst possible...
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CEOs Need To Become Customer-Experience Evangelists - NewsFactor Network

CEOs Need To Become Customer-Experience Evangelists - NewsFactor Network | digitalization | Scoop.it
CEOs Need To Become Customer-Experience Evangelists NewsFactor Network In today's interconnected world where every customer has the Internet as a soapbox, even a few unhappy customers can wreak havoc.
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Marketing for Designers: Shifting Gears to the User Experience - Content+Design, by Readz

Marketing for Designers: Shifting Gears to the User Experience - Content+Design, by Readz | digitalization | Scoop.it
Marketing for designers requires shifting gears to identify your audience, organize a portfolio, build a social network and create a well-thought-out blog.
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Storymapping the User Experience

What does a great user experience have in common with a great story? Everything. While creating a user experience that engages, influences, and excites can som…
Juliette Bron's insight:

Storry telling and customer experience.

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13 Ways to Destroy Creativity and Innovation

13 Ways to Destroy Creativity and Innovation | digitalization | Scoop.it
1. Creativity Killer ➤ Keeping people in the dark“It’s just not right. I can’t tell you why, but I just don’t like it.”“I know exactly what I want, but can’t explain it.
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Insurers prioritize speed and agility for product innovation, customer ... - Canadian Underwriter

Insurers prioritize speed and agility for product innovation, customer ... - Canadian Underwriter | digitalization | Scoop.it
Canadian Underwriter Insurers prioritize speed and agility for product innovation, customer ...
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Wearable Technology in the Classroom [Infographic] - Innovation Excellence (blog)

Wearable Technology in the Classroom [Infographic] - Innovation Excellence (blog) | digitalization | Scoop.it
Wearable Technology in the Classroom [Infographic] Innovation Excellence (blog) slideshare wide0.co by George Jones While smartphones, tablets, and laptops are becoming increasingly more common in the classroom, the next big wave of innovation will...
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We Need More Innovations In Finance And Investing, Not Just Startups

We Need More Innovations In Finance And Investing, Not Just Startups | digitalization | Scoop.it
Currently, over 565,000 startups are launched each month in the U.S. They raise an average of $78,406, which translates to over $531 billion per year.
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Sense of humor is the key to innovation: Peter Perceval at TEDxUHasselt

Peter is a Belgian writer, director and producer. He started his carreer as scriptwriter for television in 1989. From 1997 onwards he combined television work with writing and producing for...
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Designing for Wearable Technology

Designing for Wearable Technology | digitalization | Scoop.it
An intersection of UX Design, Industrial Design, and Product Design ("Designing for Wearable Technology: An intersection of UX Design, Industrial Design, and Product Design" http://t.co/kW6SLdZYwQ)...
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Can't Prove The ROI Of Your Customer Experience Effort? Consider This - Business 2 Community

Can't Prove The ROI Of Your Customer Experience Effort? Consider This - Business 2 Community | digitalization | Scoop.it
Can't Prove The ROI Of Your Customer Experience Effort? Consider This Business 2 Community What are the highlights of the Harvard Business Review Analytic Services study: Lessons from the Leading Edge of Customer Experience Management?
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The Future Of Innovation: Five Things We Can Learn From Bitcoin - Forbes

The Future Of Innovation: Five Things We Can Learn From Bitcoin - Forbes | digitalization | Scoop.it
The Future Of Innovation: Five Things We Can Learn From Bitcoin Forbes Cryptocurrencies are undoubtedtly innovative in the context of payments. But they also provide some broader lessons with relevance far beyond the financial world.
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25 Most Essential Insights About Innovation - Innovation Excellence (blog)

25 Most Essential Insights About Innovation - Innovation Excellence (blog) | digitalization | Scoop.it
25 Most Essential Insights About Innovation Innovation Excellence (blog) 25 Most Essential Insights About Innovation Innovation is difficult. You are not the only one who thinks it's a challenge.
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How to Get Your Employees to Give You Their Billion-Dollar Ideas

How to Get Your Employees to Give You Their Billion-Dollar Ideas | digitalization | Scoop.it
If people are hoarding their best innovations, you'll need to change your company's culture.
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