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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend"
Curated by Farid Mheir
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Economics is pushing sales online. Handling a sale via the Web can cost as little as $25, whereas a traditional sales call can cost up to $500.

Economics is pushing sales online. Handling a sale via the Web can cost as little as $25, whereas a traditional sales call can cost up to $500. | Digital Transformation of Businesses | Scoop.it
  • Inside selling, which keeps pitchmen off the road, is growing far faster than in-person sales—and by some estimates it’s 10 times cheaper.
  • Industry estimates show each contact with an inside salesperson might cost a company $25 to $30, compared with $300 to $500 for a field staff person with travel expenses
Farid Mheir's insight:

Sales are being transformed, not eliminated, with digital collaboration technologies. It can help cut costs and improve productivity not only with high tech companies like Verizon or Rosetta Stone but also with Ulrich Barn builders which sells barns and sheds, made out of wood and other real world materials.

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2012 Guide to E-Commerce Technology

2012 Guide to E-Commerce Technology | Digital Transformation of Businesses | Scoop.it
The 416-page guide was developed with one goal in mind: helping e-retailers find the right e-commerce tools and services for their business. In the 2012 edition, there are 1,200 e-commerce vendors identified, categorized and profiled.
Farid Mheir's insight:

416 pages just shows how varied the field of eCommerce has become and how difficult it is for most business users to find their way when they want to go digital and sell online. Funny that this is a "paper" catalog. But a ebook also exists.

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Digital to Account for One in Five Ad Dollars - eMarketer

Digital to Account for One in Five Ad Dollars - eMarketer | Digital Transformation of Businesses | Scoop.it
eMarketer’s latest forecast for worldwide digital ad spending finds digital taking an ever-greater share of total media ad dollars. By 2016, more than one-quarter of spending will go to online and mobile internet formats.
Farid Mheir's insight:

No surprise, advertising digital transformation is well under way and accounts for a substantial part of the total already. Growth, however, is predicted to slow down and stay at 11% in Canada for example.

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Rescooped by Farid Mheir from L'Univers du Cloud Computing dans le Monde et Ailleurs
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Virtualisation : la bombe à retardement des licences

Virtualisation : la bombe à retardement des licences | Digital Transformation of Businesses | Scoop.it

"Selon License Dashboard, spécialiste des solutions de gestion des licences logicielles, les entreprises adoptent la virtualisation sans avoir conscience des implications du provisionnement dynamique de ressources dans ces environnements. Jusqu’à parler de bombe à retardement. ..."


Via Cloudwatt, Patrick Bouillaud
Farid Mheir's insight:

(in french) To me this is a governance problem that is hiding under the cover of cloud computing and new software as a service. In most organization, licences are not managed centrally and with pay-per-use, you know only after the fact how much something will cost you. And it is all in OPEX, which could hurt many bottom lines if not careful. But other than planning carefully and managing centrally, I am not aware of software solutions that help manage the number of licences and their costs globally.

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Cloudwatt's curator insight, January 9, 2013 5:12 AM

LA question avant de faire un choix éclairé ... Open Source devient une réponse tellement évidente ... Et une si belle manière d'échapper au "lock-in" en vue ... Tant pour les applications que pour le Cloud OS d'ailleurs ...

Patrick Bouillaud's curator insight, January 9, 2013 5:28 AM

LA question avant de faire un choix éclairé ... Open Source devient une réponse tellement évidente ... Et une si belle manière d'échapper au "lock-in" en vue ... Tant pour les applications que pour le Cloud OS d'ailleurs ...

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Amazon extends unlimited 2-day shipping Prime plan to Canada

Amazon extends unlimited 2-day shipping Prime plan to Canada | Digital Transformation of Businesses | Scoop.it
Online retailer bringing popular $79 plan to this country
Farid Mheir's insight:

Finally it is here. Looks like fulfillment centers on both ends of the country (Ontario and BC) was a requirement to keep the shipping costs competitive. Now we can only expect this to increase Amazon adoption and market share in Canada.

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Search and Visualize the Ecosystem of Any Startup with Wikisway

Search and Visualize the Ecosystem of Any Startup with Wikisway | Digital Transformation of Businesses | Scoop.it

Via Robin Good, Estelle Metayer
Farid Mheir's insight:

Great way to investigate a private company

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Estelle Metayer's curator insight, January 7, 2013 1:27 AM

Great way to investigate a private company

Barbara Kurts's comment, January 9, 2013 6:11 PM
my topics here http://www.scoop.it/t/health-leads-plus
Tamás Turcsán's curator insight, January 20, 2013 2:40 AM

Ez nagyon király...

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Forrester: SaaS And Data-Driven “Smart” Apps Fueling Worldwide Software Growth | TechCrunch

Forrester: SaaS And Data-Driven “Smart” Apps Fueling Worldwide Software Growth | TechCrunch | Digital Transformation of Businesses | Scoop.it

The SaaS software market will increase 25 percent in 2013 to $59 billion, a 25 percent increase. In 2014, the market is expected to total $75 billion. Forrester uses the term “smart computing” to define apps that, for instance, provide direct access to data for decision-making. It also includes data analytics and business intelligence in the category.


The research firm forecasts the smart computing software market to be $41 billion in 2013, increasing to $48 billion in 2014. According to Forrester, these smart-process apps overlap with SaaS products “because the browser-based access model for SaaS products works better for collaboration among internal and external participants than behind-the-firewall deployments.” As a corollary, these smart computing products, like SaaS, are growing far faster than the overall software market.

Farid Mheir's insight:

Also noteworthy, HR is +9% and ePurchasing +10%

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Prediction for 2013: “Operations” becomes a key word in marketer’s vocabulary

Underlying the progress around social media, advanced analytics, and mobile, marketers still are grappling with processes and management.

"... we were struck by how every executive speaker made a strong reference to the significant changes they have had to make to their operations. The brand campaigns, social programs, mobile experiments, and changes to their websites were wonderful and inspiring to see. But underlying all of this progress was a non-stop drumbeat of mentions of “the incredibly heavy lifting it took to get our mobile activities off the ground,” or “the newsroom-like style in which we now manage our social media activities”, or “the integration between marketing and IT we had to force to release our next generation site.”

Farid Mheir's insight:

Not easy making the digital transformation as it requires structure and methodology that are more part of the IT curriculum than the makreting one.

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Gartner Identifies the Top 10 Strategic Technology Trends for 2013

Gartner, Inc. today highlighted the top 10 technologies and trends that will be strategic for most organizations in 2013. Analysts presented their findings during Gartner Symposium/ITxpo, being held here through October 25.
Farid Mheir's insight:

It is the season to make those predictions again. Few surprises...

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Walmart embraces ‘showrooming’ | Canadian Grocer

Walmart embraces ‘showrooming’ | Canadian Grocer | Digital Transformation of Businesses | Scoop.it

Walmart is leveraging customers’ smartphones as one more way to make a sale.

And the key is to give customers reasons to use Walmart’s app while they’re in a physical store.

Walmart’s stores are “geo-fenced,” said Wire.com, so the location-aware app enters “store mode” when a customer enters through the door.

Once their phones are in store mode, customers are given an interactive version of the weekly on-sale circular for that store. Customers can see what’s new in the store and can scan bar codes with the phone’s camera for prices and lists of everything in a shopper’s cart so they know their total before getting to the checkout.

Wired.com points out that Walmart has effectively lured customer into two stores at once as the Walmart app interface lets you “flip” between the two stores–physical and digital.

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30 Under 30: NYC's First Chief Digital Officer

Rachel Haot oversees New York City's online presence including its web site, its 280 distinct social media channels and she is working to bring free Wi-Fi to...
Farid Mheir's insight:

If NYC can do it than why don't more companies follow the lead? Moreover, digital transformation of the NYC, open city and the introduction of mobile apps such as 311 NYC are key to empowering its citizens, no?

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Internet to account for 20 per cent of holiday purchases

Internet to account for 20 per cent of holiday purchases | Digital Transformation of Businesses | Scoop.it
Lack of online opportunity means Canadians lag far behind U.K., U.S.
Farid Mheir's insight:

No surprise, Canada is behind on eCommerce. Canada is 5-6years behind US+UK+DE in eCommerce, with Internet to account for 20% of holiday purchases. Interesting that Lowes hardware store was able to setup and launch an eCommerce website in only 8 months.

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Build Your Own Google Glass - IEEE Spectrum

Build Your Own Google Glass - IEEE Spectrum | Digital Transformation of Businesses | Scoop.it
A wearable computer that displays information and records video
Farid Mheir's insight:

What are the business opportunities here?

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Competitive Intelligence – Social Media Tools and Tactics

Online competitive research can reveal a wealth of valuable intelligence about your competition and also about your industry as a whole.


Via Bonnie Hohhof, Estelle Metayer
Farid Mheir's insight:

Lots of tools out there to perform ethical competitive intelligence for the digital worker to gather facts freely available on the web. Also makes you think about how much surface of attack your company is making available out there on the web for others to see...

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Sustainable Business Models for Commercial Journalism Startups: Chasing Sustainability on the Net

Sustainable Business Models for Commercial Journalism Startups: Chasing Sustainability on the Net | Digital Transformation of Businesses | Scoop.it

Robin Good: How can journalists and small news companies become/remain profitable in the years to come? What are the business moels that news-based outlets and professionals can consider adopting in their effort to become/remain sustainable?


A joint project of the University of Tampere, USC Annenberg and Waseda University in Tokyo, has decided to tackle these very set of questions by researching existing journalistic startups and analyzing their approach and results.


"...there has been much lively discussion about the future of journalism and its business model. However, there has been little research or academic focus to date on the business models for for-profit journalism startups..."


From the report Introduction: "Overall, advertising models that supported media offline seem – for the most part – unable to do so online.

Most attempts to shift business models online fail as they trade “old media dollars for new media pennies” (Nichols and McChesney 2009).


The fundamental trade on scarcity of space cannot hold value in abundant space. Yet advertising remains one of the bedrocks of revenue for most media organisations."


"This report outlines how online-based journalistic startups have created their economical locker in the evolving media ecology.


The research introduces the ways that startups have found sustainability in the markets of nine countries. The work is based on 69 case studies from Europe, USA and Japan.


The case analysis shows that business models can be divided into two groups.


a) The storytelling-oriented business models are still prevalent in our findings. These are the online journalistic outlets that produce original content – news and stories for audiences.


b) But the other group, service-oriented business models, seems to be growing. This group consists of sites that don’t try to monetize the journalistic content as such but rather focuson carving out new functionality.


The project was able to identify several revenue sources that include:  1. advertising,

2. paying for content,

3. affiliate marketing,

4. donations,

5. selling data or services,

6. organizing events,

7. freelancing and

8. training or

9. selling merchandise.


Where it was hard to evidence entirely new revenue sources, it was however possible to find new ways in which revenue sources have been combined or reconfigured.


The report also offers practical advice for those who are planning to start their own journalistic site."



Useful. Informative. Pragmatical. 9/10



Report: Table of Contents - http://www.submojour.net/archives/989/table-of-contents/


Full report (PDF): http://tampub.uta.fi/handle/10024/66378






Via Robin Good
Farid Mheir's insight:

Great reference to help start your digital transformation if you are in the journalism business. Very interesting collection of actual examples of business models exploring the different ways to make journalism websites profitable. goes way beyong advertising model.

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Top 30 QR code uses

QR codes have really taken off recently as marketers find creative ways to integrate them into campaigns. Below is a roundup of some of the best campaigns
Farid Mheir's insight:

Mostly used for information providing, some translate into actual sales for Verizon, Scandinavian airlines, The Melt restaurant.

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Preparing for a new era of work - McKinsey

Preparing for a new era of work - McKinsey | Digital Transformation of Businesses | Scoop.it
Global competition, emerging skill shortages, and changing demographics will soon force companies to use their most highly paid talent more effectively. A McKinsey Quarterly Economic Studies article.
Farid Mheir's insight:

Digital transformation will impact HR and work in general, enabling workers to work from home and collaborate virtually as contractual workers, not employees. This has already started in IT, HR, management, health care according to McKinsey.

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eBay Tries Two New Ways to Sell: Drop-Off Points and Home Pick-Up

eBay Tries Two New Ways to Sell: Drop-Off Points and Home Pick-Up | Digital Transformation of Businesses | Scoop.it
Last month, I got a close look at two of eBay's new pilot programs. One will pick up items from your home for sale, and another allows you to drop them off at a mall.
Farid Mheir's insight:

pure play online retailers - those with no physical stores - are now looking for ways to reduce the friction points when buying online. One of them is the immediacy of buying something in a store. EBay is obviously experimenting with ways to bridge the digital divide between sellers and buyers. But does it make any economic sense?

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Amazon’s Secret Sauce

Amazon’s Secret Sauce | Digital Transformation of Businesses | Scoop.it

The leader in digital retail, of course, is Amazon. It’s well known how they’ve revolutionized retail (and, more impressively, continue to revolutionize it). What’s less well known is how they’ve done it.


We did some analysis recently to understand how Amazon continuously moves the bar ever higher. In that analysis, we think, are clues for how multichannel retailers can improve their own operations and create the kind of customer experiences that Amazon has made standard across so many industries. Here is a short slideshow of the most intriguing insights we found:

Farid Mheir's insight:

Slide 9 : McKinsey presents very convincing arguments to show how Amazon has addressed almost all of the top reasons that prevent consumers from buying online vs. in-store. This should be required reading for all store owners and managers during startegic planning season.

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Six QR code campaigns that actually worked

Six QR code campaigns that actually worked | Digital Transformation of Businesses | Scoop.it
QR codes are now a common feature in marketing campaigns, though many people are often sceptical about their value.
Farid Mheir's insight:

Not surprising QR codes that worked involved coupons (i.e. free money) or  inherently mobile device usage (i.e. London transportation). So there is a place for QR codes, just not everywhere.

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Tomorrow’s world: A guide to the next 150 years

Tomorrow’s world: A guide to the next 150 years | Digital Transformation of Businesses | Scoop.it

As we begin a new year, BBC Future has compiled 40 intriguing predictions made by scientists, politicians, journalists, bloggers and other assorted pundits in recent years about the shape of the world from 2013 to 2150. Explore our graphical guide to the advances of the future, from 2013 to 2150.

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Security Threats in 2013 | Sophos Security Threat Report

Read about the latest cyber security trends in the Sophos Security Threat Report 2013. From Sophos, the leader in Antivirus, Encryption, Email Spam Protection, DLP, Endpoint and Network Security.
Farid Mheir's insight:

Amazing description of the sophistication behind the Blackhole malware and "service" where affiliates are paid for redirecting users to be infected!

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Protecting information in the cloud - McKinsey Quarterly

Protecting information in the cloud - McKinsey Quarterly | Digital Transformation of Businesses | Scoop.it
IT and business executives need to apply a risk-management approach that balances economic value against risks. A McKinsey Quarterly Business Technology article.
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Dropbox Security | Securing Data Protection in the Cloud | Sophos

Learn What Can Go Wrong When Employees Use Dropbox for File-Sharing and How to Secure Your Corporate Data. Download this Step By Step Guide from Sophos Today.
Farid Mheir's insight:

The only Dropbox Security Strategy: restrict access and encrypt all data? Does not sound like a very good solution to me as people will always find way around the controls. Better to keep it open but have clear reports on the actual files being transferred and stored on the cloud?

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Google Flu Trends offers grim diagnoses for Canada

Google Flu Trends offers grim diagnoses for Canada
Farid Mheir's insight:

Ever wondered what "big data" is all about? Well Google Flu is a great example: it looks at searches for flu symptoms and reports the results, often providing results before the "official" ones....

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