The product, which has reportedly been named “Helpouts” and is currently being tested internally in Mountain View, will take shape as a marketplace that enables individuals and small and large businesses to buy and sell services via live video. With the capacity to connect merchants and consumers on both an immediate and scheduled basis, according to our tipster, the platform will allow sellers to create their own profiles and take advantage of reputation management, scheduling and payment features, while offering robust search and discovery tools for consumers.
|Scooped by Farid Mheir|
Not sure exactly how this works or if I understand the concept well, time will tell. But it sounds like a new approach towards curated commerce, that is to leverage social network of people that will hand-walk you through a shopping process. I can see this being useful in a number of different situations:
- I plan a large purchase - say an electronics product or a car - and I am not an expert in the field. I pay to have someone expert in the field walk me through different options form websites from the comfort of my room even though the may be miles away in a different and we shop on a remote located website
- I am on a diet and would like someone to help me design a meal menu and halp me choose the right kind of products from grocery stores. Here the expertise is not so much with the products that I am about to buy but rather with the objective that I have which requires a specific selection of products
- I am looking for some kind of service - accountant, legal, medical, etc. - and would like someone to help me choose the best vendor. I get hand holded while we cruise a selected set of websites. Ultimately I may not buy online the service but the selection process wwas all done accompanied online.
Of course this help will come at at price: either I pay for the service or the seller give a sales commission.
Interesting times ahead.