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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend"
Curated by Farid Mheir
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Aviva case study (video)- Driving Business Transformation with Visual Communications Solutions

Farid Mheir's insight:

Amazing 60 minute video that highlights both

1- how "demo or die" is the right way to introduce digital business transformations

2- how large organization can go about transforming their intranet and international communications globally, and the business value that it brings

Overall this is a very good presentation delivered by an outstanding presentor that is worth watching, although not all worth listening to.

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To Innovate, Find What's Hiding in Plain Sight

To Innovate, Find What's Hiding in Plain Sight | Digital Transformation of Businesses | Scoop.it

Systematic approaches can help. 


We need to look beyond what meets the eye and what we are told, for more innovative perspectives both on the problem as well as the solutions born out of detachment to either.

Farid Mheir's insight:

I often find this way of thinking - outside the box yet systematic - very useful in looking for digital flip opportunities.

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Fondamentaux du Cloud Computing

Le CIGREF, réseau de grandes entreprises, vient de produire un document qui a pour objectif d’expliquer le Cloud Computing du point de vue des grandes entreprise


Via L'Info Autrement
Farid Mheir's insight:

Information de référence utile pour les technologues francophones.

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Destroy Today / The tech behind our wedding

Destroy Today / The tech behind our wedding | Digital Transformation of Businesses | Scoop.it

I’m a dev at heart, so in the planning, I took it upon myself to be creative where I could. I utilized several services and even experimented with some of the newer web tech out there. In this post, I’ll run through the ‘backend’ of our wedding and provide detail on exactly what went into it.

Farid Mheir's insight:

This is not strictly a "business" digital transformation but it does show how much project management can benefit from going digital.


I am a consultant and thus have to manage multiple projects in parallel, one or more per client. Some large corporations have Project Management Office (PMO) with dedicated project managers and all the tools they require. Yet, in most small and medium businesses, projects are managed with a pen-and-paper, maybe with an excel spreadsheet, Microsoft Project and a shared dropbox folder. Very few leverage collaboration tools - Google docs - or simple project management tools - Trello, Basecamp, Podio and many others - to help coordinate their teams.


Going back to the wedding tech article, what is most interesting beyond the technologies used is how this can help transform the way weddings are documented and memories are preserved with the contribution of everyone attending. Isn't something we would like more in business projects we run? I think so.

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E-Commerce Companies Bypass Middlemen to Build Premium Brand- new take on dis-intermediation and private labels

E-Commerce Companies Bypass Middlemen to Build Premium Brand- new take on dis-intermediation and private labels | Digital Transformation of Businesses | Scoop.it
E-commerce companies that make everything from bedding to eyeglasses are trying to build premium brands at discount prices by cutting out middlemen and going directly to manufacturers.


These direct-to-consumer companies are raising large sums from investors, who see great potential in the idea. In February, Julep raised $10.3 million from Andreessen Horowitz and Maveron.

Farid Mheir's insight:

Nothing new here but a reminder that the digital world offers new ways of improving processes to be leaner and more attractive. New twist on old ideas? Probably, but the interest that venture capital firms are putting on this field makes me think that something's happening.


That being said, building a new brand name is difficult as is highlighted in the article.

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Apple's iWatch Will Measure More than Time to become a wearable personal "agent"?

Apple's iWatch Will Measure More than Time to become a wearable personal "agent"? | Digital Transformation of Businesses | Scoop.it

Using evidence and a bit of logic, I bet the iWatch will be much less a time piece and much more platform for auto-analytics and managing yourself.

Farid Mheir's insight:

I've thinking abot this for a long time: an Apple watch only makes sense if wearing it provides you with information you do not already have. The real transformation would be that an iWatch would combine all different kind of sensors and monitors and combine them with communication and applciations you find in an iphone.

You can wear a watch 24 hours a day on your skin. Because of that it can monitor in real-time your temperature, heartbeat, glucose levels, sleep patterns, position, speed, etc. and communicate all that info to services. I would expect to see an iHealth service for seniors or people suffering from diabetes, raising an alarm automatically when sensors detect an anormal situation. Or an iProtect program that would act as a generic "panic button" or "personal 911" in case of trouble.

Of course this needs to fit into a 3cm square profile and have a one-week battery capacity, but I believe these are all solvable problems. Whether they willbe solved in 2013 by Apple is the real question!

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The Evolution of the Recruitment Consultant [Infographic]

The Evolution of the Recruitment Consultant [Infographic] | Digital Transformation of Businesses | Scoop.it
Infographic: Over the last four decades, the recruiter has transformed from a pompous, sales-driven corporate into a more social, relationship-focused cyber sleuth.
Farid Mheir's insight:

Cartoonish as infographics often are, yet provides insight into the evolution that recruitment has gone through over the past 4 decades. The focus is the change on the day-to-day activities of the recruitment professional.


The digital transformation also has impacted the selection process itself, with an avalanche of resumes made available through job boards and the ability for recruiters to perform pre-interview background checks, testing and other professional validations. This has the potential to cut down in the number of interviews performed.


More interesting however would be for recruiters to "flip" recruitment around by hunting for potential candidates using social networks rather than waiting for them to apply for positions. This would be the next step in recruitment evolution.

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How your movements create a GPS 'fingerprint'- anonymous data is not enough to ensure privacy

How your movements create a GPS 'fingerprint'- anonymous data is not enough to ensure privacy | Digital Transformation of Businesses | Scoop.it
Through GPS, most mobile users can be quickly identified by their daily movement patterns, according to a study.


For the study, the research team studied 15 months of anonymous mobile data for roughly 1.5 million people. What they found was that, if they got accurate hourly updates on a person's whereabouts, tracked by their mobile carrier's cell towers, four "data points" were all they needed to figure out the person's identity 95% of the time.


Via Luigi Cappel
Farid Mheir's insight:

Most of us will gladly supply our location data in order to have access to location-based promotions, reductions, coupons and other incentives. But unlike web browsing data, which can remain anonymous, location data actually reveals who you are.

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Luigi Cappel's curator insight, March 27, 2013 3:08 PM

Not only can they do it, but there are several business models that do it already as a matter of course (mostly witht the tracked person's permission).

 

There are many apps tracking us on a regular basis and this is going to be the norm going forward as we head into this world of location based recommendations. Apps can't make relevant offers to you if they don't know where you are and what you like.

 

The important thing is being to know what information app developers have about you, how they use it and how they protect it. You should also have the ability to revike that right. 

 

Ultimately privacy is all but dead unless you go off the grid.

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Wal-Mart Digital Transformation puts emphasis on its physical stores - a recipe for all brick-n-mortar retailers to compete with online pure-plays?

Wal-Mart Digital Transformation puts emphasis on its physical stores - a recipe for all brick-n-mortar retailers to compete with online pure-plays? | Digital Transformation of Businesses | Scoop.it
Wal-Mart will use its stores to amplify the power of its online shopping services, beef up its mobile application and put more effort into its mobile payments offering as competition with online retailers heats up...


“Two-thirds of the U.S. population are located within five miles of a Wal-Mart, by combining digital assets and physical assets, we can get closer to customer and enable shipping that’s affordable to us and expedient to the customer,” said Jeff McAllister, Walmart.com’s senior vice president of innovations.

Farid Mheir's insight:

Wal-Mart, with its recent wal-mart labs creation, may do for digital transformation what it has done for supply chain in the 70s. It is turning its physical stores into an asset to compete against online pure-plays such as Amazon.

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The Walgreens path to omnichannel success- we will see more of this in the future

The Walgreens path to omnichannel success- we will see more of this in the future | Digital Transformation of Businesses | Scoop.it
Walgreen's E-commerce VP Miguel Almeida explains the offline and online approaches that has helped the company's growth as an omnichannel retailer.
Farid Mheir's insight:

The Walgreens case study is a sign of the times because most brick-n-mortar retailer ar embarking in an omni-channel transformation to stay relevant in the face of online pure-plays like Amazon as they break down the barriers of eCommerce sales without a physical presence. BestBuy is doing it, Walmart is doing it and I assume most other retailers are thinking about it given the evel of interest around the topic at the recent NRf show in NYC.

What we can learn from Walgreen is that physical presence should not be a bad thing if you embrace digital technologies - mobile, eCommerce, showrooming, store pickup of internet orders, etc. - to differentiate your offering from pure plays by leveraging your physical presence to offer improved customer service (that's the omni-channel part). If you don't and try to compete on price, as is mostly the case now, pure plays will win because they do not have to support a network of stores with employees and cash registers.

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Try 'Sloppy Typing' on This Reimagined QWERTY Keyboard from a Canadian Startup [VIDEO]

Try 'Sloppy Typing' on This Reimagined QWERTY Keyboard from a Canadian Startup [VIDEO] | Digital Transformation of Businesses | Scoop.it
A Toronto-based company is reimagining the QWERTY keyboard on your smartphone by streamlining the keys, letting you type easily without being precise.
Farid Mheir's insight:

More a technology innovation than someting that will transform businesses, I figured this would be interesting to know for most of my readers given that we all use a keyboard to interact with our devices. Plus, this is a Canadian startup which has tremendous growth potential. See the 2 min video, well worth it, especially towards the end.

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Google Glass and the Future of Head-Mounted Displays

Google Glass and the Future of Head-Mounted Displays | Digital Transformation of Businesses | Scoop.it
How will Google Glass work? Looking at what's been revealed so far and current head-mounted displays, a picture begins to form.
Farid Mheir's insight:
Discussions around google glass remains speculative until the product ships in 2014. This article however provides interesting review of opportunities and potential issues of wearable head mounted displays. Still, I'd like to see a similar paper on potential business applications for this technology. What will glass allow businesses to do that was not possible before? Glass brings low cost, internet connected device with potentially a very large App Store of prewired solutions.
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NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more

NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more | Digital Transformation of Businesses | Scoop.it
New York City plans to replace the maps in its subway stations with touch screen displays that will provide simple directions and real-time service alerts.

Via Luigi Cappel
Farid Mheir's insight:

Interesting announcement for businesses thinking of going digital because it helps highlight the difference between digitization, optimization and business transformation or "digital flip". Let me explain.


Putting paper maps onto digital screens is great because it provides a means for always accurate maps, along with additional and potential real-time overlay of information. Touchscreen interface makes it even better as it allows users to interact and get personalized information. But in principle the process has not changed: it has merely been digitized.


Questions should be raised, as they are by @luigi cappel, on how to improve the user's life using these new maps, for example by linking the them to mobile phone apps or automated payment systems. This is what I call "digital optimization", as it makes the process of getting to your destination on the subway more efficient.


Now compare that to the NYC city developed 311 mobile app. It crowdsources the information gathering of NYC problems - potholes, grafitis, restaurant issues, etc. - and provides the city officials not only with digital, real-time, and geolocated information of issues but actually "flips" the city maintenance model. It puts the users in control of gathering and prioritizing the work of city workers. It gives them a voice and transforms their relationships. And that is a true innovation.


In closing, let me point you to the NYC digital roadmap. Launched in 2012, it provides a strategy for going digital that remains relatively unique at this time.

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Luigi Cappel's curator insight, March 21, 2013 3:52 PM

Great idea, they should have done this long ago, but then it is probably one of the first in the world. Of course what they really should be doing is connecting this to mobile apps, so you can work out your journey, by the ticket and then follow your journey on your mobile. It's always a little scary when you are catching a train to somewhere you haven't been before. An app that tells you that you are 2 minutes from your stop would be cool!

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More Retailers at Risk of Amazon 'Showrooming'- a blessing in disguise if they embrace the customer shopping flip

More Retailers at Risk of Amazon 'Showrooming'- a blessing in disguise if they embrace the customer shopping flip | Digital Transformation of Businesses | Scoop.it
Target and Best Buy have made it clear they are fighting the phenomenon of showrooming, in which customers browse for television sets and other products in stores and then buy them online for less.


A new study of Amazon customers who research products in stores byPlaced, a mobile analytics company, offers some insight into who else could be at the greatest risk of losing business to showrooming.

Farid Mheir's insight:

Showrooming may become a major disruption for established retailers. As customers flip their shopping patterns to go in store first then buy online, retailers should see showrooming as a blessing in disguise. They have the physical presence, the stores, which Amazon does not. It is much easier for them to open price competitive online stores and modify the store merchadising - and maybe size - to offer the best of both worlds. But this has a cost and require a huge change in their processes and people.


After all it may be easier for Amazon to open showrooms...

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Ultimate Guide To 50+ Health And Fitness Apps & gadgets- a prelude for Apple iWatch?

Ultimate Guide To 50+ Health And Fitness Apps & gadgets- a prelude for Apple iWatch? | Digital Transformation of Businesses | Scoop.it

The health space is always in a state of transformation, but its evolution has accelerated of late, and technology is playing an increasingly vital role in this development. Improvements in sensor technology (and a reduction in the cost of production) have led to a boom in the popularity of health monitoring and tracking devices, which itself is becoming a crowded market.

Farid Mheir's insight:

Look at all these apps, devices and gadgets that are available in 2012. I believe that 2013 will see an Apple iWatch with integrated sensors and other health tracking and measurement tools. It will create a new chapter in Apple's iDisruptions book: digital biofeedback. You wear it all day and it helps you live better, feel better, live longer, be healthier. Would make so much more sense than just a iOS timekeeper or wrist phone, no?

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Gartner Says Worldwide IT Spending to Reach $3.8 Trillion in 2013- not including what CMOs spend on tech

Gartner Says Worldwide IT Spending to Reach $3.8 Trillion in 2013- not including what CMOs spend on tech | Digital Transformation of Businesses | Scoop.it
Farid Mheir's insight:

What strikes me most in there is the overwhelming part that telecom and devices play in the overall budget when business users - marketing, customer support, HR, distribution, manufacturing - are looking at their IT for innovative new digitial solutions: eCommerce, digital payment, collaboration tools, automation, etc. The expectation is that these new technologies will be able to leverage existing systems in the organization - ERP, POS, corporate databases - to extend them with new tools and systems - social networks for marketing, professional netowrks for HR, video conferencing for sales, etc. 


But the IT groups remain stuck in the past, focussing most of their budgets on internal systems and solutions. This may explain the rise of technology spend by groups other than the CIO. See Forbes Five years from now CMOs will spend more on IT than CIOs

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You're never going to see a stranger as a stranger again - “Stop the Cyborgs” campaign against Google Glass

You're never going to see a stranger as a stranger again - “Stop the Cyborgs” campaign against Google Glass | Digital Transformation of Businesses | Scoop.it

In generation two, when you've got better battery life and apps that do better face recognition—maybe we're crying wolf a little early to a certain extent—but [what happens when] you get to competing products?” Adam said. “The idea that you'll have recognition of objects and infrared tags so it will always know what you're looking at—that kind of thing, it will be gathering information. It's more the face recognition stuff that changes society. You're never going to see a stranger as a stranger again.


"It destroys having multiple identities, and I find that quite a scary concept."

Farid Mheir's insight:

Google glass + facial recognition will have a profound impact on the way people will interact with strangers in a business setting. Facial recognition will certainly be built within the devices early in their life, which will give access to information on a previously never seen scale. In a recent article in The Economist, a third of a random set of 93 Carnegie Mellon students were recognized using facial recognition software and facebook profile photos.


But the thing is, I never remember names or exactly where I've met people previously in a business context. Being able to have their name and other information popup discretly in my google glasses as I pass them by in the hallways has a definite appeal. And I suppose I am not very different than other colleagues of mine. This thing will sell.

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Talent Acquisition can be "flipped" with innovative candidate sourcing tools

Whether you have resumes, spreadsheets, or just a business card from a promising candidate, you will have the ability to add these individuals to Recruiter. No more scattered and lost leads across the recruiting team; they can all be in one place. What’s truly unique about our solution is that records you create for your leads are linked to their LinkedIn profile. Information automatically stays up to date as members update their profiles, so you don’t have to do the work yourself. And of course you get the additional insight from status updates, shared connections, skills, recommendations and more to help you really connect with individuals you are interested in.

Farid Mheir's insight:

With the introduction of new tools such as the talent pipeline features within LinkedIn recruiter, it becomes easier to flip the recruitment process and perform candidate sourcing long before job requisitions are opened. Not only does this improve time-to-hire and cost-per-hire metrics, it transforms the recruitment process by growing access to "passive" candidates which are know to be of higher quality than "active" ones.

But in order to benefit from this recruitment "flip", talent acquisition professionals and HR department very often must transform their processes and re-skill their resources. This change often is difficult as the competencies for this novel recruitment sourcing approach breaks with the face-to-face interview process that most HR professionals are used to. I find that it is this cultural change that is most difficult to change, not the technology itself or the work re-organization that ensues.

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From 0 to 1.4 Million Visitors in 6 Months: A Lesson in Building Organic Traffic- my take: SEO is lots of work

From 0 to 1.4 Million Visitors in 6 Months: A Lesson in Building Organic Traffic- my take: SEO is lots of work | Digital Transformation of Businesses | Scoop.it
Acquiring organic traffic requires the right keywords, well-researched and developed content, and precision timing.
The Takeaway
  • Useful content and a solid, well-researched roadmap is the best way to acquire organic traffic.
  • If your content is serving a purpose, is accessible, and is easy to consume – your readers will build all of the links you will ever need, and your online presence will flourish as a by-product.
  • Put in the time, do the research, build your own websites, talk to everyone you can, TEST, and you will start seeing improvements in your organic search.
Farid Mheir's insight:

Search Engine Optimization - SEO - is the blackart of making sure a website returns in the first results of a google search. Most digital transformations have a web component that requires decent search results position so I believe this story is very interesting. Follow the links provided by the author to learn more about this subject.

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Why Walmart Wishes It Were a Startup- and what all retailers should learn and replicate

Why Walmart Wishes It Were a Startup- and what all retailers should learn and replicate | Digital Transformation of Businesses | Scoop.it

Walmart won’t say much about how much it sells online. Global E-Commerce CEO Neil Ashe will only say the company is on track to do more than $9 billion in annual online sales. But even if only half those sales come from people using the search engine, a 20 percent improvement still comes to almost $1 billion. For a company that has famously made its fortune on frugality, $1 billion for the price of 15 engineers is math Walmart surely appreciates.

Farid Mheir's insight:

All traditional businesses should be looking at Walmart and getting fired up about digital transformation. Call it digital strategy by proxy.


Walmart fears that Amazon will become the de facto destination for online shopping, same way Google is the default for search.


Google translated its search supremacy into a 40B$ ad business. Amazon could transform its online shopping supremacy into a 300B$ business. That would hurt Walmart. Not now but tomorrow (ie. in the next 5-10 years)


That is why Walmart is initiating the most profound digital transformation in the retail world. And all other retailers shuld take note and do the same.

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Google's Decision To Go Into The Local Delivery Business Is Just Bizarre

Google's Decision To Go Into The Local Delivery Business Is Just Bizarre | Digital Transformation of Businesses | Scoop.it
Self-driving cars, computerized glass, search, mobile phones, and... local delivery?
Farid Mheir's insight:

Also read Michael Elling comment and look back at my previous post which basically said that customers do not want same-day delivery.


That being said, there may be other good reasons why Google would like to enter same-day delivery: google self-driving cars. Google has a unique technology that can totally disrupt same-day deliveries by putting self-driving delivery vans on the streets. With those the economic model of same-day may become profitable. Moreover, Google may want to partner with local delivery firms, providing them with the infrastructure - Internet service plus self-driving tech - and let them go their way. They remain, after all, an engineering company.

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Insurance industry digital transformation is slow in France

Avec trois à sept contacts par an, dont un seul via Internet, les relations entre assurés et assureurs sont loin d'être aussi « digitales » qu'elles peuvent l'être avec les banquiers ou les acteurs de la téléphonie mobile et du Web. Néanmoins, la transformation digitale est bien là. Pour en mesurer l'état d'avancement, l'Argus de l'assurance a organisé une table ronde, en collaboration avec Exton Consulting. Échanges fructueux et analyses poussées. Nos six invités ont livré leur vision de cette révolution et évoqué les freins rencontrés.


Via DEMARLE chris, Renaud Finaz
Farid Mheir's insight:

The French insurance industry appears to be slow to adopt digital processes, and even slower to transform its processes. From the panel discussion we can extract the useful nuggets that may apply to other industries as well:

  • legal constraints in France and much of Europe slow down digital transformations. I suspect this may be true for other industries that deal with private aspects of our lives: insurance, finance, HR recruitment, medical, etc.
  • panel members all appear to approach transformation from a "digitization" aspect: converting paper processes to a digital format using web, ipads or electronic signatures. Few discuss process optimizations or true "digital flips". 
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DEMARLE chris's curator insight, February 8, 2013 6:21 AM

Avec trois à sept contacts par an, dont un seul via Internet, les relations entre assurés et assureurs sont loin d'être aussi « digitales » qu'elles peuvent l'être avec les banquiers ou les acteurs de la téléphonie mobile et du Web.

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Sales Tax Essential to Multichannel Integration Strategies

As retail channels continue to evolve and become increasingly integrated in the eyes of the consumers, multichannel retailers will face an increasingly complex sales tax compliance environment.
Farid Mheir's insight:

This paper raises very good questions related to sales tax for retailers with an omni-channel presence. 

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The NYTimes's digital transformation progress

The NYTimes's digital transformation progress | Digital Transformation of Businesses | Scoop.it
Like all newspaper companies, The Times is dealing with tough challenges as print advertising — long its major source of revenue — continues its sharp decline."Safe arrival on the shore of stable profitability in the digital age won’t be achieved in 2013; it is a long journey, with headwinds all the way."
Farid Mheir's insight:
Very interesting account of the challenges that print publications face when going digital. Aside from obvious economic constraints and an elusive business model, what strikes me more are the comments regarding the streamlined editorial process and the readers emphasis on fact checking. They both highlight the fact that digital transformation has forced the Times to revisit its internal processes and make them more efficient in light of the technology that provides more real time capabilities than print does. But it is true the emphasis on fact checking and data validation that the biggest transformation may happen. It introduces new ways to crowdsourced fact checking which may make the editorial work easier but shifts some power from the journal to its readers.
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eCommerce sales and numbers in Europe for 2012- digital transfo is underway (in french)

Les chiffres clés du e-commerce en France 2012
Farid Mheir's insight:

No surprise, eCommerce is growing in France and other European states. The eCommerce digital transformation is in full swing and businesses should soon start to get with it to remain competitive. But there is still time.


Numbers are for 2011 but raise interesting data:

  • <1% of 100K websites generate over than 10K orders per month: vast majority (70%+) generate less than 100.
  • B2B is playing catch-up to B2C, with 35% of business buying online
  • UK is leading European countries in eCommerce
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