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Digitizing Banking Back Office = 30% cost savings but requires people-process-tech-business combo via @capgemini

Over 94% of executives see digital transformation as an opportunity.And indeed, most banks are investing in digital transformation in a big way. 

Farid Mheir's insight:

Pretty clear message her from Capgemini: consider automation of back-office (ie. not customer facing) activities in banks (hey, this applies elsewhere by the way!) can generate massive cost savings (and reduction in processing time).


Not surprisingly, this is not a technology only solution but rather a people-process-technology-business combination. As usual!


For those in need of a quick fix, have a look at the infographics instead: http://bit.ly/1c8Hr33

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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend".
Curated by Farid Mheir
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Developing a global digital strategy at Johnson&Johnson means finding a "glo-cal" equilibrium via @McKinsey

Developing a global digital strategy at Johnson&Johnson means finding a "glo-cal" equilibrium via @McKinsey | Digital Transformation of Businesses | Scoop.it
How does a global company take advantage of digital technology? Johnson & Johnson’s vice president of digital strategy, Gail Horwood, explains. A McKinsey & Company article.
Farid Mheir's insight:

The story of J&J digital transformation is similar to much of the strategies I work on. Finding the right balance between global standardization and local autonomy - what I call the "glo-cal equilibrium" - is the most challenging aspect of the work. 


Then once the global elements are in place - often in the form of shared services and certified vendor lists - all the attention shifts to communication, change management, training, and education. Which is always, always, under-estimated...

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Digital enables Variable Pricing Models to maximize profit via @Spinnakr

Digital enables Variable Pricing Models to maximize profit via @Spinnakr | Digital Transformation of Businesses | Scoop.it

Most people are familiar with the way that hotel and airline pricing models work, in that during times of higher travel the costs increase due to demand. This is one type of variable payment model, known as time-based pricing, which has been successfully used for years. But with so much success in the travel industry, why hasn’t this variable pricing model been applied to other industries like technology? The answer is that is has, but you may have not even noticed it because it is used in a number of different ways. Dropbox is known for their leading edge pricing models that have propelled their success, but are these variable pricing models the new norm for technology companies?

Farid Mheir's insight:

We know what variable pricing is when we fill our car with gasoline: the price is never the same and varies hour by hour. What triggers that change? Often we don't know. This article gives a good overview of the variable pricing with a striking example for a GE microwave where it tracks the price across amazon, best buy, and sears during a single day, and observes as many as 9 price changes.


Variable pricing is difficult to implement manually but with digital the opportunities are endless. It requires your costs to be well understood and advance algorithms that make decisions automatically based on parameters you determine (time of day, interest for a product, inventory or prices are competitor's site, etc.). The transformation it requires may be profound, but can deliver amazing results.

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Jean-Marie Grange's comment, October 20, 9:56 AM
Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.
Jean-Marie Grange's curator insight, October 20, 10:06 AM

Dynamic pricing will also follow the personalization trend... In the digital world, when you know your customer, what usage he is doing of your service (like the Dropbox example) what he has bought in the past, and at what price, you can tailor a personalized offer and price that will be appealing.

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Mobile data grows by 10%/quarter and has become essential infrastructure via @Akamai #soti

Mobile data grows by 10%/quarter and has become essential infrastructure via @Akamai #soti | Digital Transformation of Businesses | Scoop.it

Figure 42 shows total global monthly data and voice traffic. It
depicts a strong increase in data traffic growth but flat voice
traffic development. The number of mobile data subscriptions
has been increasing rapidly, driving growth in data traffic along
with a continuous increase in the average data volume per
subscription. Data traffic grew around 15% between fourth
quarter of 2013 and the first quarter of 2014.

Farid Mheir's insight:

Early in the 2000s, Google and other web companies forecasted that people would consume Internet mostly via mobile devices (leading in part to Google investing in Android).


In 2014, mobile took over desktop for browsing the web (http://cnnmon.ie/1saCX3b). In its state of Internet report (SOTI 1Q14 http://bit.ly/1saE1UI), this Akamai chart shows that people are not buying iPhones and other mobile devices as phone replacements but as desktop replacements. The chart also highlights the importance of ubiquitous mobile network availability, via cellular or wifi.


But contrary to home or office usage, mobile depends on public networks to give users access to the Internet. For now, private corporations (telcos) have been the only ones providing this essential service. Soon, governments should consider providing the wireless telecommunication networks as part of their infrastructure, in a similar way that they provide roads, sewer and aqueducs.

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What powers all things digital: An Intro to Semiconductor Physics, Technology, and Industry via @anandTech

What powers all things digital: An Intro to Semiconductor Physics, Technology, and Industry via @anandTech | Digital Transformation of Businesses | Scoop.it

While it’s rather easy to understand what a transistor does and some of the terminology thrown around, going deeper was tough. A great deal of the information on the internet is simply too cryptic to understand, even for those that want to learn. Seeing as how this site is all about the results of semiconductor physics and technology, this was the best place to share the knowledge that I've acquired.

Farid Mheir's insight:

A very detailed and scientific explanation of semiconductors. Explained in straightforwards terms it remains a very technical article, not for the faint at heart. But if you really want to know what's inside your computer, phone, watch, TV, car, etc. then this is a very good overview... ;-)

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Russell R. Roberts, Jr.'s curator insight, October 12, 3:03 AM

This excellent, detailed examination of semiconductors may be too complex for many of us.  But for those who stick with the article and digest its contents, there will come a deeper understanding of how our modern digital devices work and some of the problems they face. As an amateur radio operator, I found the overview helpful in answering several questions I had about solid state devices.  Aloha, Russ.

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Why privacy matters (bis)- Picture of your face is good enough to infer your Social Security Number via @AnalyticsInnova @TED

The line between public and private has blurred in the past decade, both online and in real life, and Alessandro Acquisti is here to explain what this means and why it matters.

Via AnalyticsInnovations
Farid Mheir's insight:

Another great talk about ways in which personal sensitive information can be extracted from a simple picture of your face, using public data on Facebook and elsewhere. 


Also read: 

Why privacy matters- why it is Paramount even if you’re “not doing anything you need to hide" via @TED http://sco.lt/8uDaLJ

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Meet the man who built the awesome online attendance system for India’s government officials via @qz

Meet the man who built the awesome online attendance system for India’s government officials via @qz | Digital Transformation of Businesses | Scoop.it
Ram Sewak Sharma is a silver-haired, straight-talking bureaucrat who spent much of the last five years working out of an office near New Delhi's Connaught Place. Next door to him sat Nandan Nilekani, the former Infosys CEO.
Farid Mheir's insight:
This system sounds like the ultimate in control: publicly posting employee attendance online. Made possible by cheap fingerprint scanners and easy to use database reporting. Most interesting because it was introduced in India and deployed in a few months by a team of 2.I can easily see the uproar if this was deployed in Quebec!
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Cloud Computing Infuses Gartner Top Technology Trends

Cloud Computing Infuses Gartner Top Technology Trends | Digital Transformation of Businesses | Scoop.it
The list concerns the 10 most impactful shifts for companies next year.

Via Peter Azzopardi, Patrick Bouillaud
Farid Mheir's insight:

Always good to follow those trends. No surprise.

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Peter Azzopardi's curator insight, October 9, 5:46 PM

The most directly related trend was "Cloud/Client Computing. ....

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A good review of the digital ideas and projects in Montreal via @GeoffroiGaron

Il y a tellement eu de choses qui a été initiée, créée, imaginée, sans avoir l’énergie du Politique pour l’enraciner dans nos organisations publiques et privées pour un changement autant économique que social. Il y a eu l’Alliance numérique, des manifestes de plans numériques (Communautique), des regroupements, des acteurs importants (en solo, duo, trio),  les 13 étonnées, l’Institut de gouvernance numérique, des co-working spaces, des maisons (Notman), même une Stratégie culturelle numérique du Québec (mars 2014). Mais plus important encore, des acteurs de divers milieux (artiste, programmeur, consultant, militant, enseignant, chercheur, administrateur, usagers, utilisateur) dans divers lieux et structures organisationnelles classiques et émergentes (ville, organisme communautaire, Living Lab, FabLab, grappes industrielles, startups, etc.) qui ont déjà créé les racines de l’innovation numérique du Québec. Il faut les cultiver pour les faire grandir.

Farid Mheir's insight:

Feels like Montreal is getting more digital friendly and this review of some of the local projects kind of shows a reassuring trend. Let's hope we continue to promote digital via progressive tax credits. (in french)


Also see Montreal digital strategy: the 4Cs. http://sco.lt/5z2Qwz 

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The Market for Chief Digital Officers Heats Up via @chiefDigOfficer @jeanfdeschenes

The Market for Chief Digital Officers Heats Up via @chiefDigOfficer @jeanfdeschenes | Digital Transformation of Businesses | Scoop.it
The Market for Chief Digital Officers Heats Up: The Chief Digital Officer Ranks Continue to Swell, But Marketplace Consensus Remains Elusive
Farid Mheir's insight:

Draws attention to the growing number of CDO appointments in large organizations recently. Then again, does not mean that because everyone is doing it everyone is right either. I just penned a paper to be published soon that describes the 3 choices a CEO has when confronted with a digital transformation not going well. Either the CIO or the CMO takes leadership or a new position is created to bridge the gaps and get people to work together: the CDO.


Not an easy choice to make...

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Walmart Grocery Pickup Test Opens in Northwest Arkansas #video

Walmart Grocery Pickup Test Opens in Northwest Arkansas #video | Digital Transformation of Businesses | Scoop.it
Walmart began testing Walmart Pickup – Grocery, a new same-day pick up concept, September 29. The retailer continues to explore new ways to make shopping faster and more convenient by integrating its digital and physical assets.
Farid Mheir's insight:

The 2min video shows how the pickup service works. Very popular in France already with 2500+ locations, the jury is still out to see whether this will work in North America...


http://sco.lt/7u16nJ

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#xmas 2014 eCommerce sales to be 100B$ in sales & 16% YoY growth

#xmas 2014 eCommerce sales to be 100B$ in sales & 16% YoY growth | Digital Transformation of Businesses | Scoop.it
It's the most wonderful time of the year — for consumers and tech companies alike.
Farid Mheir's insight:

The trend is clear and the growth appears stable at about 16% YoY means sales will double to 200B$ by 2019.

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Nicholas Felton Had 95,000 Conversations Last Year And Mapped Each One

Nicholas Felton Had 95,000 Conversations Last Year And Mapped Each One | Digital Transformation of Businesses | Scoop.it
Life quantification pioneer Nicholas Felton's latest annual report is his most ambitious to date.

For the last nine years, Nicholas Felton--who you may know best for inspiring the Facebook timeline or creating the life-logging app Reporter--has been recording some aspect of almost every moment of his life. And each year, he turns this data into a elegant, printed book that visualizes the year called The Feltron Report...


Via Lauren Moss
Farid Mheir's insight:

The Felton report is a beautiful peeping hole into someone's life when they start to quantify themselves. Focussed on fairly benign problem space - conversations during the year - it shows what possibilities, both good and bad, lie within the quantified-self movement which is bound to explode with the availability of Apple watch and others alike.


Of course it brings tremendous opportunities for monitoring someone's life in order to improve it. Whether it is by measuring exercice (as we do today with step trackers) or heart rate or glucose levels in order to improve health or medical diagnosis. In the context of business, organizations can monitor employees in order to minimize injuries or prevent illness and time loss due to sickness.


There is of course the dark side, where all this data, when made available without our consent or knowledge, can be used to track us and restrict our privacy or our rights. This is already happening in the contexte of government surveillance (ie. Edward Snowden http://sco.lt/5k4B29) or internet browsing tracking (ie. data brokers http://sco.lt/79yNZh)

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eyewear and prescription glasses: another industry to fall off the digital cliff?

eyewear and prescription glasses: another industry to fall off the digital cliff? | Digital Transformation of Businesses | Scoop.it
L’entreprise montréalaise BonLook se targue d’être la première à vendre des lunettes de prescription en ligne de façon légale au Québec. Or, le syndic de l’Ordre des optométristes du Québec (OOQ) est en train d’enquêter sur ses activités afin de déterminer si cette prétention est exacte, a a&hel
Farid Mheir's insight:

In french. Very good article to demonstrate how industries blind themselves to digital transformation. In this case the professional board of optometrists prevents the sale of prescription glasses online, stating that certain measurements are very specific and must be done by an optometrist. And the regulation was perfect in the age of physical stores, where competitors were across the street or across town.


With Internet, this rule does not apply anymore. Competitors may be anywhere, in the US, Europe or India. And they are not subject to the same rules. This makes the regulation that was once created to protect the public and level the competitive playing field, is now hurting the local optometrists. And the same is true with other professional boards, pharmacists for example (it is not easy to sell prescription drugs online in Quebec, but very easy to buy prescriptions online from US or elsewhere).


We need the professional boards to adapt their regulations to the new reality or face falling off the digital cliff.

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6 Ways Autonomous Cars Could Change Everything via @fastcompany

6 Ways Autonomous Cars Could Change Everything via @fastcompany | Digital Transformation of Businesses | Scoop.it
Autonomous cars could also have all sorts of unanticipated effects, like reversing urbanization and putting an end to parking.
Farid Mheir's insight:
Reverse urbanization, end of parking are some of the ways autonomous cars may change our lives. What would the impact on business be? Continuous delivery, where delivery vans make delivery routes 24-7?Predictive support, where support personnel are dispatched throughout an area where their service may be needed in the future, working in the car in between jobs?Warehouse on wheels, with high velocity items made available for order online and delivery in minutes?Travelling office, where sales team work out of small vans as they travel from one client to the next?
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Mark Muller's curator insight, October 19, 7:26 PM

I think autonomous (self-driving) cars will be the next major revolution in real estate. An autonomous campervan or bus could easile be converted into a mobile office or retail shop, eliminating the need for leasing a fixed tenancy.

 

Imagine a small office could be totally run from a moving bus, even picking up employees from home or train stations and transporting them to meetings as others work inside.

 

Maybe future landlords will lease both fixed and mobile property? 

Russell R. Roberts, Jr.'s curator insight, October 20, 12:07 AM

Fascinating article on how "self-driving" or autonomous cars would change the urban landscape.  The author outlines 6 possible outcomes of using autonomous vehicles on a mass scale:

Reverse urbanization.

The end of parking.

Cars as mobile habitats.

The modular car that could be changed to fit specific requirements.

Car sharing.

Creation of new jobs.

 

The adoption of autonomous vehicles could also cut the number of cars on the road, leading to  less congestion and better quality air.  These ideas are worth considering.

 

Aloha, Russ.

 

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Un site web n'est jamais "terminé" semble-t-il... via @fmheir @eCOMMTL

Un site web n'est jamais "terminé" semble-t-il... via @fmheir @eCOMMTL | Digital Transformation of Businesses | Scoop.it

C'est encore moins le cas pour un site de commerce électronique! En effet, la liste est longue des demandes d'amélioration: publicité sur AdWords, achat de mots clés sur Google, promotions spéciales de produit pour se positionner contre Amazon, mises à jour de technologies pour supporter le dernier iPhone, etc. Mais les budgets sont limités.

Comment alors prioriser les investissements, sans déshabiller Pierre pour habiller Paul?


Lire la suite dans le blog...

Farid Mheir's insight:

Mon dernier billet en lien avec la conférence du 24 octobre pour introduire un indice de maturité sur le eCommerce.

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VOS ANIMATEURS >'s curator insight, October 16, 9:53 AM

Mon dernier billet en lien avec la conférence du 24 octobre pour introduire un indice de maturité sur le eCommerce.

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JPMorgan data breach raises security concerns at banks, retailers despite 250M$/yr and 1000 employee

JPMorgan data breach raises security concerns at banks, retailers despite 250M$/yr and 1000 employee | Digital Transformation of Businesses | Scoop.it
LOS ANGELES, Calif. - New details on a cyberattack against JPMorgan Chase & Co.'s computer servers this summer add to increasing doubts over the security of consumer data kept by lenders, retailers and others.
Farid Mheir's insight:

We must get used to it: the more digital our lives are, the more cyberattacks will be dangerous for our privacy, security and have impact on businesses. 

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Russell R. Roberts, Jr.'s curator insight, October 12, 3:10 AM

A revealing look at the growing wave of cybercrime.  More large companies are being "hacked" than ever before.  JP Morgan Chase & Co. is just the last in a list that includes Dairy Queen, Target Stores, Home Depot, and other retailers. IT departments are hard pressed to protect company assets and your identity.  I know this sounds crazy, but reduce the use of your credit/debit cards, forget the ATM, and pay for your items with a check or cash.  I wish more banks would adopt stronger security measures, such as issuing bank cards with encrypted holograms on the card, like many European banks do.  The system isn't perfect, but it could make life for hackers a bit more difficult.  Be careful what you share online, Nothing is private anymore.  Use social website sparingly.  Aloha, Russ.

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Kano Ships 99$ Learn-To-Code Computer Kits- great way to teach kids about programming & digital via @TechCrunch

Kano Ships 99$ Learn-To-Code Computer Kits- great way to teach kids about programming & digital via @TechCrunch | Digital Transformation of Businesses | Scoop.it
Kano Computing, a startup that plays in the learn to code space by adding a step-by-step hand-holding layer atop the Raspberry Pi single-board..
Farid Mheir's insight:

Kano was a 1.5M$ kickstarter project that now ships its first 18000 computers. It feels like the modern day version of electronic kits for kids such as the 130-in-1 which I played when I was young and that got my daughter interested in technology when she was young.


Kano feels like this amazing kit to help kids learn about programming, in what many believe to be an essential skill for the future.


http://bit.ly/1C7gTZG

http://amzn.to/1p2cEsD 

http://onforb.es/1C7gDKv

http://onforb.es/1p2dNjL


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Why privacy matters- why it is Paramount even if you’re “not doing anything you need to hide" via @TED

Why privacy matters- why it is Paramount even if you’re “not doing anything you need to hide" via @TED | Digital Transformation of Businesses | Scoop.it
Glenn Greenwald was one of the first reporters to see -- and write about -- the Edward Snowden files, with their revelations about the United States' extensive surveillance of private citizens. In this searing talk, Greenwald makes the case for why you need to care about privacy, even if you’re “not doing anything you need to hide."
Farid Mheir's insight:

Amazing talk on the reasons why privacy is so important in the digital age. Listen until the end as I find the Q&A during the last 3 minutes may help you to see Snowden as a whistle blower rather than a traitor.


I was curious and dug the 2005 CNET article about the personal information that CNET has gathered on Eric Schmidt that Greenwald references in his talk.

http://cnet.co/1vTS5Uh


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Digital Transformation of Businesses blog now #1 topic & #1 recommended user on #scoop.it with 21K followers

Digital Transformation of Businesses blog now #1 topic & #1 recommended user on #scoop.it with 21K followers | Digital Transformation of Businesses | Scoop.it

A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation.

Farid Mheir's insight:

Very proud of the achievement. Thank you all followers and supporters!

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Driving a digital transformation – an interview with JLT Group CIO Ian Cohen

Driving a digital transformation – an interview with JLT Group CIO Ian Cohen | Digital Transformation of Businesses | Scoop.it
JLT Group CIO Ian Cohen tells Danny Palmer how collaboration tools, big data, mobile devices and more have helped the insurance broker become a global...
Farid Mheir's insight:

Always good to hear how companies do digital transformation. Here it is CIO-led, or appears to be, and focusses on data, data, data and not afraid to integrate cloud based solutions as part of the company ecosystem - here salesforce. Makes sense.

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Customer Service in the digital age: a reading list to guide your strategic decisions

Customer Service in the digital age: a reading list to guide your strategic decisions | Digital Transformation of Businesses | Scoop.it

This my first original piece on the Digital Transformation of Business blog. I was spurred by an inquiry from the CDO of Ville de Montreal as he looks to shape the job description of the head of customer service. I assume this is also meaningful to other executives looking to enhance or transform their customer service department.


First I suggest reading a lot on the customer decision journey, as it evolves from the old "funnel" model to the "journey" model, an endless loop centered around the customer.

- McKinsey describes the Customer Decision Journey very eloquently in this 2009 article. http://bit.ly/Z1Ck1r

- An article in The Economist may provide an easier to read version (believe it or not!). http://bit.ly/Z1DjPh 

- McKinsey then shows in 2014 how digital shapes the customer decision journey interactions with customers, an essential component being customer service. http://bit.ly/Z1CuG2

- Forrester has written extensively on the creation of customer journey maps which I believe are amazing ways to vizualize the new interactions in the digital age. http://bit.ly/Z1HTgi

- Forrester proposes the 6 Cs of customer centricity which may help guide your initial strategic thinking. http://adobe.ly/Z1IVZC 

- a pinterest board provides an interesting view of different journey maps. http://bit.ly/Z1Iwq8


Then a number of firms have written specifically about the customer service in the digital age including:

- Deloitte which includes mobile first, omni channel, social networks, etc. http://bit.ly/Z1JliP

- McKinsey about What it takes to digitize customer care http://bit.ly/Z1JOl3

- Capgemini has a number of papers on digitization of customer experience, part of their wider and well researched digital transformation of businesses http://bit.ly/Z1K1oq

- Mashable provides simple web-based solutions to self-service customer care, which I assume every VP should understand and put in his master plan http://on.mash.to/Z1Kgj6

- Accenture has a customer survey that may shed some lights into the needs of customers regarding service they expect form organizations in the digital age http://bit.ly/Z1KqqT


That being said there are lots of other sources and I welcome in the comments any other references that may be useful.




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4 axes de la stratégie "Montréal, ville intelligente et numérique" via @aqtech

Présentation de la Ville de Montréal
Farid Mheir's insight:

Montreal appears to be heading in the right digital direction. This is the high level view, in french.

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10 reasons for business analysts to love BIZBOK #iiba #businessAnalysis

Le Business Architecture Group a consolidé les meilleures pratiques en architecture d'affaires dans le BIZBOK. Utilisé comme référence par les architectes d'entreprise le BIZBOK présente une foule d'approches et de méthodes qui doivent être compris et utilisés par les analystes d'affaires afin de positionner leur travail dans le contexte de l'entreprise auprès duquel ils oeuvrent.

Farid Mheir's insight:

(in french-glish ;-)

I just published this presentation given this week to 100 business analysts form the International Institute of Business Analysis (montreal.iiba.org).


Thank you Jeanne Estelle Thebault, Frederick Wardini, Jose Ramon Vasquez, Yves Nicole, Jean-Marc Roy, Georges Bryson, Lalita Dhunnoo et Benoit Deslauriers for giving me the opportunity to deliver this important message to bridge the gap between EAs and BAs!

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Meet Strati, the first 3D printed car in the world

Meet Strati, the first 3D printed car in the world | Digital Transformation of Businesses | Scoop.it
While some people have successfully 3D printed buildings, others have taken the same approach to the car manufacturing business, as a company has just come out with a car called the Strati that's t...

Via Tiaan Jonker
Farid Mheir's insight:

This is much inline with my readings on the zero marginal cost society. Being able to print your own car may not be practical of cost effective today but once it is and car 3D models are available free or low charge on the web, where will the car industry go? I understand why Tesla is building huge battery manufacturing plant as they may have seen that providing key components may be the future of the car industry?

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Gemma Shannon's curator insight, September 23, 2:21 PM

What's next? 3D printed buildings?! Amazing to see how far this technology has come in such a short space of time.

Alexandre Armougom's curator insight, September 29, 9:16 AM

This is a good utility of 3D printer.

Russell R. Roberts, Jr.'s curator insight, September 30, 6:55 AM

Fascinating idea that could revolutionize how we buy, repair, and maintain our cars/trucks.  Imagine dialing up a Porsche sportscar and having it in your garage in a few hours?  Farfetched...but possible. I bet the major car makers are a bit concerned about this.  Aloha, Russ.

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NYC Looking to Hire New Blacksmith: requires skills with MS Office #everythingIsDigital via @qz

NYC Looking to Hire New Blacksmith: requires skills with MS Office #everythingIsDigital via @qz | Digital Transformation of Businesses | Scoop.it
The Parks Department needs a new metal worker after Larry Hagberg retired this year.
Farid Mheir's insight:

I love Quartz and got this from them. The job posting requires skills using MS Office.


Preferred Skills

3. Proficiency in Microsoft Word, Excel and Access.


Digital is gaining ground in all professions!

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