Digital Transformation of Businesses
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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend"
Curated by Farid Mheir
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10 innovations that could disrupt grocery in 2017

10 innovations that could disrupt grocery in 2017 | Digital Transformation of Businesses | Scoop.it

The Internet of Things, artificial intelligence, droid delivery systems, mobile wallets and in-store gardens should be on every grocer’s radar in the year ahead.

Farid Mheir's insight:

WHY THIS IS IMPORTANT

WE always think of grocery as non technical and very hands-on, touchy-feely. This is becoming less and less so, a testament of the profound impact that digital technologies are having in our society at large.

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prgnewshawaii's curator insight, April 22, 10:17 PM

Thanks to reporter Farid Mheir for this intriguing look at how the Internet of Things (IoT) is changing our concepts of retail and food marketing. Supermarkets are morphing into forms we won't recognize. Same goes for retail sales. The digital revolution is forging ahead.

Russell Roberts

Hawaii Intelligence Digest

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How technology is elevating the in-store experience | Canadian Grocer

How technology is elevating the in-store experience | Canadian Grocer | Digital Transformation of Businesses | Scoop.it
Selling groceries is an increasingly competitive business. What are retailers doing to stay in the game?
Farid Mheir's insight:

WHY THIS IS IMPORTANT

The retail stores will invariably change and this article explores some of the ways that this may happen: drive-thru stores, movement detecting sensors, digital shelves, social media interactions with stores to select products, scan-and-go or even better, grab-and-go without lines or cash registers. What will the store look like in the future?

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bert juriyam's curator insight, April 7, 1:24 AM

Aviqua Wrinkle Complex

Anti Aging Cream Review is a Consumer testimonial which they may be no longer Forced or Paid To Do so, which means they could DO a negative or superb review freely about this product. So, Do Not Buy This Aviqua Anti Aging Cream Product Wian are at it once more – flooding Facebook newsfeed with Ellen Degeneres’ anti-ageing advertisements. The advertisements appear to be featured on people.Com, eonline.Com or ellentv.Com. When you click on at the advertisements, it takes you to completely exceptional web sites selling miracle anti-ageing cream. Some of those so-referred to as miracle wrinkle cream encompass: Hydroderm, Triple Effect Eye Serum, BioGeniste Wrinkle Reducer, Dermal Meds, Bellavei, Miracle Phytoceramides, Belle Complex, Hydradiance ete web sites are unlawfully the usage of Ellen’s name and photograph to peddle unproven products. Ellen Degeneres and Dr. Oz DO NOT endorse these products. In addition, the sites also mention how an ordinary mom use Ellen’s mystery to lessen wrinkles in just 14 days. This is the image the.

 

http://israelbigmarket.com/aviqua-wrinkle-complex-review/

prgnewshawaii's curator insight, April 7, 2:07 AM

Thanks to reporter Farid Mheir for this look how technology is changing the grocery business.  Technology is forever changing the retail marketplace.

Russell Roberts

Hawaii Intelligence Digest

pursuitsdrizzly's comment, April 8, 12:52 AM
Amazing
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Trends in B2B Ecommerce: Browserless Commerce - Gorilla Group

Trends in B2B Ecommerce: Browserless Commerce - Gorilla Group | Digital Transformation of Businesses | Scoop.it
As B2B ecommerce matures and evolves, we’re beginning to see businesses transition beyond traditional commerce channels (online and offline). One area where we’ll see rapid innovation is in “browserless” commerce, which is quite simply removing the traditional browser interface from a range of purchasing / service scenarios.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

It is true that Internet permeates every single fiber of the digital strategies and we often forget to think outside the box. In this case, how can we perform eCommerce transactions without the use of a browser? AI, internet of things, chatbots are great ways to explore the opportunities.

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hurtfulremnant's comment, April 5, 5:08 AM
Thats superior...
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DoorDash Will Start Delivering Food Via Robots In California: is this the future of eCommece #delivery?

DoorDash Will Start Delivering Food Via Robots In California: is this the future of eCommece #delivery? | Digital Transformation of Businesses | Scoop.it

Unleash the bots! Automation has emerged as a critical issue in the US following a 2016 election that focused largely on jobs and plans to save them. Though a significant amount of attention has been directed towards autonomous driving as a potential job killer, specifically for long-haul trucking, delivery robots appear poised to go mainstream much sooner.

Farid Mheir's insight:

WHY THIS IS IMPORTANT

We think of robots as fixed machines that assemble cars. However, with the advances in autonomous driving we may see an explosion of delivery robots. We have seen experiments with the use of drones to deliver products (Amazon and others) and now we are seeing self driving robots appear on the streets as it is much easier to get permits for those than it is for flying objects that can crash and hurt people. This is important because delivery remains the Achille's heel of eCommerce (slow, expensive): whoever cracks this problem and comes up with a low cost and economical solution will make a killing.

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prgnewshawaii's curator insight, April 3, 1:02 AM

Thanks to reporter Farid Mheir for this gem!  DoorDash may herald the arrival of robotic delivery systems and a subsequent loss of drivers and delivery trucks in the transportation sector. Keep an eye on this company--they may be the wave of the future.

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China Thinks It Has Figured Out Online Grocery Shopping

China Thinks It Has Figured Out Online Grocery Shopping | Digital Transformation of Businesses | Scoop.it
When it comes to groceries, most Chinese still rely on their neighborhood markets. But that’s starting to change as Alibaba and JD.com use a new form of courier service that works like the Uber of delivery.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

Americans have been at the fore-front of eCommerce - and in many respects UK, France and other European countries also. However, news like this remind us to look East to China, India and other Asian countries for digital innovation - here in the context of Retail but I assume it may be the case for other innovations.

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New report confirms #InternetOfThings #BigData #MachineLearning Will Revolutionize Retail via @Forbes 

New report confirms #InternetOfThings #BigData #MachineLearning Will Revolutionize Retail via @Forbes  | Digital Transformation of Businesses | Scoop.it
  • 70% of retail decision makers globally are ready to adopt the Internet of Things to improve customer experiences.
  • 73% of retailers rate managing big data as important or business-critical to their operations.
  • 78% of retailers say it is important or business-critical to integrate e-commerce and in-store experiences, so an omnichannel experience is delivered to every customer.
  • 87% of retailers will deploy mobile point-of-sale (MPOS) devices by 2021, enabling them to scan and accept credit or debit payments anywhere in the store.
  • 90% of retailers will implement buy online, pickup in store by 2021.

 

Farid Mheir's insight:

WHY THIS IS IMPORTANT

Based on a detailed report, this article provides a chockful of stats about investments in certain technologies. Although based on a survey, it confirms certain trends that are widely accepted - so there should be no surprises for readers of this blog.

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prgnewshawaii's curator insight, March 21, 12:57 AM

Thanks to reporter Farid Mheir for this look at how AI, Machine Learning, and IoT will change the retail trade.  Many of these technologies are already in play...the business revolution is underway.

Russell Roberts

Hawaii Intelligence Digest

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The Jobs Americans Do #mustRead via @NYT

The Jobs Americans Do #mustRead via @NYT | Digital Transformation of Businesses | Scoop.it
Popular ideas about the working class are woefully out of date. Here are nine people who tell a truer story of what the American work force does today — and will do tomorrow.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

This in-depth report by NY Times demonstrates clearly the impact of digital transformation. What remains are service level jobs that computers or robots cannot perform. Yet. 

A sobering - mandatory - read for our kids.

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Average return rates in apparel eCommerce are up to 45% for women via @truefit 

Average return rates in apparel eCommerce are up to 45% for women via @truefit  | Digital Transformation of Businesses | Scoop.it

The Future of Personalization white paper looks at how retailers can deliver a more personalized, one-on-one online shopping experience. Specifically, the paper looks at the retail landscape and the challenges retailers must overcome in order to achieve personalization, such as understanding the individual consumer, including their style, size and brand affinities as well as external and internal factors that affect their decision making.

Farid Mheir's insight:

WHY THIS IS IMPORTANT

Retailers planning their eCommerce solution should take a hard look at their return policy and process. Statistics such as this demonstrate that return rates as high as 45% can wreak havoc on profitability, customer satisfaction and employee frustration!

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Starbucks mobile orders creating long lines + delays. Result: 2% drop in traffic & 4% drop in stock price 

Starbucks mobile orders creating long lines + delays. Result: 2% drop in traffic & 4% drop in stock price  | Digital Transformation of Businesses | Scoop.it
Starbucks is facing long lines and delays in stores, and the CEO hasn't offered any specific solutions for restoring service.
Farid Mheir's insight:

I love to say that technology and digital in particular can bring huge benefits rapidly but that the impact of changes must be analyzed and addressed. Now Starbuck is in reactive mode after popular online orders are impacting in-store customers.

 

WHY THIS IS IMPORTANT

Change management and impact on humans and current processes is Paramount, especially now that we live in an omni-channel world.

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prgnewshawaii's curator insight, February 1, 10:11 PM

Thanks to reporter Farid Mheir for this unexpected downside for Starbucks' mobile ordering program. The program needs some fine tuning before it turns away loyal customers.

Russell Roberts

Hawaii Intelligence Digest

https://hawaiiintelligencedigest.com

https://paper.li/f-1482109921

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6 ecommerce categories that will take off in 2017

6 ecommerce categories that will take off in 2017 | Digital Transformation of Businesses | Scoop.it

Ecommerce continues to make gains among consumers, with more people buying products online than ever before. Indeed, eMarketer recently predicted that worldwide ecommerce sales would total $1.915 trillion in 2016, with $423.34 billion of that coming from North America. And the company forecast double-digit retail ecommerce growth through 2020.

  1. Grocery and fresh foods

  2. Health and wellness

  3. Pet products

  4. Artisanal/handcrafted goods

  5. Sporting goods

  6. Virtual reality

Farid Mheir's insight:

You have to wonder if 2017 will really be the year for online grocery shopping to take off... I've been saying it since 1996, and one year I will be right! ;-)

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prgnewshawaii's curator insight, January 28, 1:57 AM

Thanks to reporter Farid Mheir for a look at the biggest ecommerce businesses that will make their mark this year.  Once Amazon get fully engaged with its truck fleet and delivery drones, shopping will never be the same again.

Russell Roberts

Hawaii Intelligence Digest

https://hawaiiintelligencedigest.com

https://paper.li/f-1482109921

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12 Retail trends and predictions in retail for 2017

12 Retail trends and predictions in retail for 2017 | Digital Transformation of Businesses | Scoop.it
This year’s forecasts will highlight the trends & issues that we think will have major impacts on the retail industry over the coming 12 months.
Farid Mheir's insight:

Predictions for retail word this year.

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prgnewshawaii's curator insight, January 21, 12:44 PM

Thanks to reporter Farid Mheir for this intriguing look how Big Data and digital trend analysis will affect changes in retail marketing.

Russell Roberts

Hawaii Intelligence Digest

https://hawaiiintelligencedigest.com

https://paper.li/f-1482109921

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How AI is Changing the Way You Buy Things via @cloudraker @shudson 

How AI is Changing the Way You Buy Things via @cloudraker @shudson  | Digital Transformation of Businesses | Scoop.it

The Artificial Intelligence Revolution isn’t around the corner—it’s here. A common remark is that as soon as some new form of AI is possible, it’s no longer AI, it’s just what computers “do”. And while we won’t notice most of AI’s effects in our world, there will be visible signs as digital technology is infused with AI. Through the lens of commerce, it’s easier to see AI’s deep effects as progress continues. Here are a few examples.

Farid Mheir's insight:

Very proud to share an article I recently co-authored on CloudRaker blog with Simon Hudson. It sheds lights into the potential impacts that AI will have on retail stores.

A must read ;-)

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prgnewshawaii's curator insight, January 20, 1:07 AM

Thanks to reporter Farid Mheir for this article describing the impact of artificial intelligence (AI) on the retail sector...AI is becoming a vital tool in improving the efficiency of commerce, be it regular stores or e-commerce.  The world of business, marketing, and sales has really changed.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com


https://paper.li/f-1482109921

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Rethinking the Value Chain in an era of #digital, #social, #AI and #IoT via @capgemini 

Rethinking the Value Chain in an era of #digital, #social, #AI and #IoT via @capgemini  | Digital Transformation of Businesses | Scoop.it

Rethinking the Value Chain: New Realities in Collaborative Business – the premise of this report suggests that the industry’s traditional approach to the value chain, whereby product and information flow linearly and sequentially from supplier to manufacturer to retailer to consumer – is no longer sufficient. The findings further point out that value chains cannot keep pace with the new reality of global changes in consumer behaviour, business innovation, demographics and economics. As a result there is a need to lead a shift away from value chains towards more collaborative value networks. The report takes a closer look at the trends impacting the industry while presenting the strategic areas of focus for concrete actions.

Farid Mheir's insight:

Digital impacts back-office as much as front office - so why has BO changed so slowly and what should be done. Some recommendations here

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Gen Z: Get Ready for the Most Self-Conscious, Demanding Consumer Segment 

Gen Z: Get Ready for the Most Self-Conscious, Demanding Consumer Segment  | Digital Transformation of Businesses | Scoop.it

Generation Z (Gen Z), born after 2000, is the first generation not to have known life without technologies and services such as smartphones, iPads, Facebook, Instagram and WhatsApp. Exposure to these technologies and services has influenced this demographic’s broader expectations and behaviors.

We have identified three defining attributes of Gen Zers:

  • Gen Zers tend to attach great importance to personal appearance, in large part because they are the first generation to grow up “in public” online, i.e., documenting their lives on social media.
  • The pressures presented by social media are encouraging Gen Zers to spend on leisure services, such as vacations, dining out and going out. This is what we call “the Instagram effect.”
  • The on-demand economy, ranging from video-on-demand services such as Netflix to dine-on-demand apps such as UberEATS, is making Gen Z the most demanding, least patient generation ever.

US consumers spent $829.5 billion on Gen Zers in 2015, we estimate. Around $66 billion of that total was spent on discretionary categories, while most of it was spent on essential or semi discretionary categories such as housing, food, clothing and transportation.

Farid Mheir's insight:

Make sure you can fulfill their digital needs because they are coming to replace the millennials!

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prgnewshawaii's curator insight, January 16, 4:14 PM

Thanks to reporter Farid Mheir for this fascinating article on the evolution of Generation Z, which has been called the "least patient generation ever."  Social media have created a group of young folks susceptible to the "on demand" economy, thanks to instagram, facebook, and other social media.  I see this in my students at school...so impatient and demanding of immediate gratification.  That progress, I guess.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com


https://paper.li/f-1482109921

Jeremy McGIlvrey's comment, January 17, 5:34 AM
Nice article https://jeremymcgilvreysite.wordpress.com/
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Gen Z: Get Ready for the Most Self-Conscious, Demanding Consumer Segment 

Gen Z: Get Ready for the Most Self-Conscious, Demanding Consumer Segment  | Digital Transformation of Businesses | Scoop.it

Generation Z (Gen Z), born after 2000, is the first generation not to have known life without technologies and services such as smartphones, iPads, Facebook, Instagram and WhatsApp. Exposure to these technologies and services has influenced this demographic’s broader expectations and behaviors.

We have identified three defining attributes of Gen Zers:

  • Gen Zers tend to attach great importance to personal appearance, in large part because they are the first generation to grow up “in public” online, i.e., documenting their lives on social media.
  • The pressures presented by social media are encouraging Gen Zers to spend on leisure services, such as vacations, dining out and going out. This is what we call “the Instagram effect.”
  • The on-demand economy, ranging from video-on-demand services such as Netflix to dine-on-demand apps such as UberEATS, is making Gen Z the most demanding, least patient generation ever.

US consumers spent $829.5 billion on Gen Zers in 2015, we estimate. Around $66 billion of that total was spent on discretionary categories, while most of it was spent on essential or semi discretionary categories such as housing, food, clothing and transportation.

Farid Mheir's insight:

Make sure you can fulfill their digital needs because they are coming to replace the millennials!

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prgnewshawaii's curator insight, January 16, 4:14 PM

Thanks to reporter Farid Mheir for this fascinating article on the evolution of Generation Z, which has been called the "least patient generation ever."  Social media have created a group of young folks susceptible to the "on demand" economy, thanks to instagram, facebook, and other social media.  I see this in my students at school...so impatient and demanding of immediate gratification.  That progress, I guess.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com


https://paper.li/f-1482109921

Jeremy McGIlvrey's comment, January 17, 5:34 AM
Nice article https://jeremymcgilvreysite.wordpress.com/
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#musthave tools for store associates to thrive in an information-enabled world via @tulipretail 

#musthave tools for store associates to thrive in an information-enabled world via @tulipretail  | Digital Transformation of Businesses | Scoop.it

The way people shop has completely changed over the past five years. A large part of this change in behavior has been driven by online access to information. Shoppers now have easy access to more product information than ever before. Yet as the modern buying experience has changed dramatically, the in-store experience at most retailers has remained frozen in time. In particular, most sales associates do not have tools at their disposal that might allow them to keep up with the information-empowered shoppers they now serve.

Farid Mheir's insight:

Amazing that those 4 tools are not already in sales associates hands today:

  1. Access to deep product information

  2. Access to customer profile information

  3. The ability to sell items that aren’t physically in the store

  4. A way to communicate with each other

Great article to remind us of it!

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prgnewshawaii's curator insight, January 15, 6:11 PM

Thanks to reporter Farid Mheir for this insight into how retail marketing is changing.  A must read article for anyone involved in person-to-person sales.  Sales personnel must "get up to speed" with digital technology before they are rendered obsolete.

Russ Roberts

Hawaii Intelligence Digest

https://hawaiiintelligencedigest.com

https://paper.li/f-1482109921

Farid Mheir's curator insight, January 16, 9:11 AM

Amazing that those 4 tools are not already in sales associates hands today:

  1. Access to deep product information

  2. Access to customer profile information

  3. The ability to sell items that aren’t physically in the store

  4. A way to communicate with each other

Great article to remind us of it!

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#musthave tools for store associates to thrive in an information-enabled world via @tulipretail 

#musthave tools for store associates to thrive in an information-enabled world via @tulipretail  | Digital Transformation of Businesses | Scoop.it

The way people shop has completely changed over the past five years. A large part of this change in behavior has been driven by online access to information. Shoppers now have easy access to more product information than ever before. Yet as the modern buying experience has changed dramatically, the in-store experience at most retailers has remained frozen in time. In particular, most sales associates do not have tools at their disposal that might allow them to keep up with the information-empowered shoppers they now serve.

Farid Mheir's insight:

Amazing that those 4 tools are not already in sales associates hands today:

  1. Access to deep product information

  2. Access to customer profile information

  3. The ability to sell items that aren’t physically in the store

  4. A way to communicate with each other

Great article to remind us of it!

more...
Farid Mheir's curator insight, January 15, 1:54 PM

Amazing that those 4 tools are not already in sales associates hands today:

  1. Access to deep product information

  2. Access to customer profile information

  3. The ability to sell items that aren’t physically in the store

  4. A way to communicate with each other

Great article to remind us of it!

prgnewshawaii's curator insight, January 15, 6:11 PM

Thanks to reporter Farid Mheir for this insight into how retail marketing is changing.  A must read article for anyone involved in person-to-person sales.  Sales personnel must "get up to speed" with digital technology before they are rendered obsolete.

Russ Roberts

Hawaii Intelligence Digest

https://hawaiiintelligencedigest.com

https://paper.li/f-1482109921

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Floodwatch browser extension #crowdsource #ads you see to build massive DB of what advertizers know about you2

Floodwatch browser extension #crowdsource #ads you see to build massive DB of what advertizers know about you2 | Digital Transformation of Businesses | Scoop.it

Floodwatch is a Chrome extension that tracks the ads you see as you browse the internet. It offers tools to help you understand both the volume and the types of ads you’re being served during the course of normal browsing, with the goal of increasing awareness of how advertisers track your browsing behavior, build their version of your online identity, and target their ads to you as an individual. We want to assemble the largest amount of advertising data we can— and then not give it to the advertisers.

Farid Mheir's insight:

WHY THIS IS IMPORTANT

Knowing what information is captured about you, stored and the digital profiles that is created behind the scenes as you browse the web is a first step in regaining control over our digital twin so we can have better digital lives.

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Parcel delivery #disruption coming with #Amazon building '#Uber for trucking' app and self-driving trucks 

Parcel delivery #disruption coming with #Amazon building '#Uber for trucking' app and self-driving trucks  | Digital Transformation of Businesses | Scoop.it
Amazon is building an app that connects truck drivers with shippers, getting itself into the $800 billion trucking industry.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

A key piece of eCommerce and retail has to do with delivering packages from warehouse to customer homes or offices. Amazon spends 12% of its revenue for shipping and is expected to ship more volume than FedEx in 3 years. To reduce this cost and improve customer service by allowing more frequent and faster delivery, Amazon has been doing a number of things:

1- putting trucks on the road with its AmazonFresh grocery delivery service;

2- building delivery infrastructure between its warehouses and distribution centers and delivery spokes;

3- now it is planning to become a broker between small parcel delivery providers in a UBER like model (this article)

4- self-driving vehicles have been targeting trucking industry as their primary focus, with UBER recently investing in startup OTTO and demonstrating a 2000 case beer delivery via self driving truck

Combine all these innovations and you have a profound disruption in the delivery and logistics industry. Retailers should now consider Amazon no longer as an online marketplace and third-party logistics company (3PL) but also as a parcel delivery solution provider that can compete FedEx and UPS provide last-mile delivery solutions and eliminate the need for retailers to maintain or lease their own delivery vans and trucks.

 

Links in this post:

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Jean-Simon Venne's curator insight, December 17, 2016 11:35 AM
Amazon truck after the done!
prgnewshawaii's curator insight, December 17, 2016 11:51 PM

Thanks to reporter Farid Mheir on the transformation of Amazon.com into a major delivery giant.  Amazon is aggressively pursuing speedier deliveries through a variety of means, including trucks, FedEx, and even drones.  Amazon is transforming itself into UPS's major rival.  Amazon has transformed online market and delivery.  Business owners should pay attention to this new marketing trend.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com

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The State of Technology at the End of 2016 via @stratechery @gnat 

The State of Technology at the End of 2016 via @stratechery @gnat  | Digital Transformation of Businesses | Scoop.it
This transformation echoes the impact of Facebook on the media: there is a dramatic leveling of the playing field. The advantages of scale that guaranteed success in the post-war era just don’t matter very much when advertising is cheap, shelf space is infinite, and shipping is free. And, just as Facebook’s breakdown of the media broke down the political parties, Amazon’s break-down of physical retail will have its own knock-on effects: carrying household supplies is a major reason to own a car, for example, which means Amazon is a laying the foundation for a service like Uber to shift from being a car supplement to a full-on substitution.
Farid Mheir's insight:

A discussion on the impact that technology innovation has had on the election of Trump and more disruption to come from Amazon. 

 

WHY THIS IS IMPORTANT

The author presents compelling arguments about reasons why technology innovation has had such an impact and forces us to rethink most business models. Moreover the analysis of Trump's election as evidence that the power has shifted from editors and political parties to voters and end users is just brilliant and I will certainly use it in the future!

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prgnewshawaii's curator insight, December 16, 2016 12:16 PM

Thanks to reporter Farid Mheir for this fascinating analysis of how digital technology has put socio-economic change in the hands or of ordinary citizens.  The election of Donald Trump is a tribute to media-savvy experts who tapped the "hidden" fears and concerns of voters and turned them into an unexpected win for the boisterous Republican candidate.  The old rules of politics and economics are morphing into something entirely new.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com

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Grocery is very price sensitive confirms YouGov survey on #Amazon Go: Price, not speed, is more important

Grocery is very price sensitive confirms YouGov survey on #Amazon Go: Price, not speed, is more important | Digital Transformation of Businesses | Scoop.it
New research shows that 66% of US adults aren't willing to pay more for groceries, even if it means skipping the checkout line
Farid Mheir's insight:

WHY THIS IS IMPORTANT

Amazon GO is pushing the boundaries of retail store technology by bringing together multiple innovations to reduce time it takes to shop by removing cash register and checkout counters. This is very useful in certain industry but it is good to remember the reality of grocery shopping: you do this every week and allocate a large portion of your budget to food. Thus price is very important, especially when you have families and limited budget. It does not mean Amazon GO will fail but that it may not be appropriate in every segment of the retail industry.

 

Chart by Statista and BI: http://www.businessinsider.com/amazon-go-consumer-doubt-survey-chart-2016-12 

 

Also read more on Amazon GO: http://fmcs.digital/?s=amazon+go 

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Aicha Kheloufi's curator insight, December 16, 2016 6:48 AM
Ce que pensent les clients #amazongo
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How Amazon Go will work: a review of what we know and don't know after 7 days via @o_laborne 

How Amazon Go will work: a review of what we know and don't know after 7 days via @o_laborne  | Digital Transformation of Businesses | Scoop.it

A motion graphic showing how Amazon’s new shopping experience Amazon Go will work. Simply scan in, take what you want and “Go”.

Farid Mheir's insight:

Below are some articles that describe AmazonGO technology in more detail, including a video animation. As you can see, we know very little and everyone is guessing at this time based on patent filing and an article from a consultant now hired by Amazon.

 

Various other articles:

 

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Mobile is eating the world: the future is #mobile - #retailers beware via @benedictevans 

Mobile is eating the world: the future is #mobile - #retailers beware via @benedictevans  | Digital Transformation of Businesses | Scoop.it

As we pass 2.5bn smartphones on earth and head towards 5bn, and mobile moves from creation to deployment, the questions change. What's the state of the smartphone, machine learning and 'GAFA', and what can we build as we stand on the shoulders of giants?

Farid Mheir's insight:

Amazing insights into the mobile industry state and trends.

 

WHY THIS IS IMPORTANT

Andreessen Horowitz, and Benedict Evans in particular, have been known to spot trends long before everyone else. Here again, it appears they are making predictions about retailing - following in the steps of the print industry when Internet came along. Not certain I agree about the parallel but I agree that mobile and AI and other technologies will impact and transform the retail world in the near future. However, as opposed to the print media, retailers often sell physical goods that cannot, for now, be 3D printed at home. So either you pick them up in the store or get it delivered by FedEx or a drone. 

That being said, retail stores are bound to transform in showrooms and service centers as I wrote about in the past. And this is a major shift that many will fail to take.

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houndhapless's comment, December 14, 2016 1:09 AM
Thats interesting
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Using #Analytics & #AI, Subscription E-Commerce Has Personalized Marketing All Boxed Up via @MIT

Using #Analytics & #AI, Subscription E-Commerce Has Personalized Marketing All Boxed Up via @MIT | Digital Transformation of Businesses | Scoop.it
Subscription e-commerce uses AI to offer personalized, low cost, convenient products. It’s working.
Farid Mheir's insight:

Simple and efficient, I wonder why this concept has not caught on with grocery as my tastes and what I buy is often way more predictable than clothing or other items.

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#Amazon Go: no registers, no cash, no lines - #retail store #digital #transformation huge leap forward

#Amazon Go: no registers, no cash, no lines - #retail store #digital #transformation huge leap forward | Digital Transformation of Businesses | Scoop.it
Amazon Go is a new kind of store featuring the world’s most advanced shopping technology. No lines, no checkout – just grab and go! Watch the video: amazon.com/go
Farid Mheir's insight:

Take a minute to watch the video. This is the future of retailing.

 

WHY THIS IS IMPORTANT

Amazon has disrupted many industries with its online business. Recently, as other digital leaders have done, Amazon is trying to bring digital revolution in the world to blend our physical and digital experiences - think Google self driving cars, Starbuck mobile phone payment and geofencing app, Apple stores that are more showrooms and help centres than stores because eCommerce is there to fulfill orders to your door, etc.

Amazon has been focussed on grocery for the past 10 years to use this weekly recurring, low cost, high volume shopping trip to the supermarket as its pathway to bring digital into the real world and blend it with online e-commerce.

With Amazon Fresh for examples they have been busy putting trucks on the road to deliver groceries to your door overnight with minimal costs. Why grocery? Because its high volume guarantees that trucks will be on the road everyday in all areas. And once trucks are running around carrying groceries they can also bring other items - books, TVs, etc. - at little or no cost, effectively making FedEx irrelevant or at least giving Amazon huge negotiation power.

I wrote about this in many blog posts, just see here: http://www.scoop.it/t/digital-transformation-of-businesses?q=amazon 

Here with Amazon GO, it addresses some of the major pain points of customers in grocery stores: waiting in line at the cash register. As they've done online, Amazon focusses on its customer issues to smash them or make them so irrelevant that they are not issues anymore. See "amazon secret sauce" for insights on this: http://sco.lt/979c4P

Take Amazon Prime for example. It addresses the delivery fee issue: we do not want to have to pay for delivery. So they make it a non issue, providing 2-day delivery for free for an annual fee. Side effect: if you've paid for prime, then you spend up to 5x more at Amazon (300$ annually for average client, 1500$ for prime member), basically becoming a loyal shopper. Wow.

Back to Amazon GO and why it is important. The grocery industry has not seen a major disruption since Costco started top sell grocery in bulk format years ago - grocers ost 10% market share with that new player in the field. But today, grocery stores are the same, the layout is the same, the process is the same than it was 50 years ago. There has been little or no innovation in stores recently (last one may be the barcode in 1970s) but GO shows that there may be a perfect storm of technologies that combine to make physical stores transformation a reality:

1- mobile phones are on every customer back pocket;

2- electronic payment is everywhere, making cash almost irrelevant;

3- loyalty programs and big data allows retailers unprecedented customer knowledge and forecasting trends;

4- artificial intelligence enables real-time image analysis, feature detection, and robotic improvements.

From the concept store video and the Amazon description, all that GO is doing is applying these new technologies on a new problem set: adding and removing items to shopping basket and speeding the checkout process.

Of course, at the end of the day, the winner will not be the grocer with the best technology. It will be the one with the lowest prices and the best selection (best marketing and customer service won't hurt either). On those fronts (price & selection) Amazon GO faces huge headwinds from established grocers that have long standing relationships with suppliers and way more volume than Amazon. But it does not mean Amazon cannot provide customers with a more enjoyable, easy, fast experience - especially to millennials - which may give GO 5% or 10% of the market (the "good" 5% by the way, those that spend more and spend on higher margin items) from established retailers. And this will hurt established grocers like hell.

 

Also see the analysis from business insider here: http://www.businessinsider.com/amazon-go-grocery-store-future-photos-video-2016-12/ 

 

and the plans for Amazon to open up to 2000 store in the future if GO concept works: http://www.businessinsider.com/amazon-2000-grocery-stores-10-years-2016-10

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Flores Marisol's curator insight, December 7, 2016 9:04 AM
Wow! Now that would be nice! No standing in lines!
Curated by Farid Mheir
Digital transformation technology consultant and Enterprise Architect. Works with business executives in the fields of eCommerce, Cloud, Web2.0, enterprise2.0, sourcing2.0