Digital Transformation of Businesses
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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend"
Curated by Farid Mheir
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Parcel delivery #disruption coming with #Amazon building '#Uber for trucking' app and self-driving trucks 

Parcel delivery #disruption coming with #Amazon building '#Uber for trucking' app and self-driving trucks  | Digital Transformation of Businesses | Scoop.it
Amazon is building an app that connects truck drivers with shippers, getting itself into the $800 billion trucking industry.
Farid Mheir's insight:

WHY THIS IS IMPORTANT

A key piece of eCommerce and retail has to do with delivering packages from warehouse to customer homes or offices. Amazon spends 12% of its revenue for shipping and is expected to ship more volume than FedEx in 3 years. To reduce this cost and improve customer service by allowing more frequent and faster delivery, Amazon has been doing a number of things:

1- putting trucks on the road with its AmazonFresh grocery delivery service;

2- building delivery infrastructure between its warehouses and distribution centers and delivery spokes;

3- now it is planning to become a broker between small parcel delivery providers in a UBER like model (this article)

4- self-driving vehicles have been targeting trucking industry as their primary focus, with UBER recently investing in startup OTTO and demonstrating a 2000 case beer delivery via self driving truck

Combine all these innovations and you have a profound disruption in the delivery and logistics industry. Retailers should now consider Amazon no longer as an online marketplace and third-party logistics company (3PL) but also as a parcel delivery solution provider that can compete FedEx and UPS provide last-mile delivery solutions and eliminate the need for retailers to maintain or lease their own delivery vans and trucks.

 

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Jean-Simon Venne's curator insight, December 17, 2016 11:35 AM
Amazon truck after the done!
prgnewshawaii's curator insight, December 17, 2016 11:51 PM

Thanks to reporter Farid Mheir on the transformation of Amazon.com into a major delivery giant.  Amazon is aggressively pursuing speedier deliveries through a variety of means, including trucks, FedEx, and even drones.  Amazon is transforming itself into UPS's major rival.  Amazon has transformed online market and delivery.  Business owners should pay attention to this new marketing trend.


Russ Roberts


Hawaii Intelligence Digest


https://hawaiiintelligencedigest.com

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Home Delivery has become so complex it mandates its own 2-day event

Home Delivery has become so complex it mandates its own 2-day event | Digital Transformation of Businesses | Scoop.it
A conference and expo for retailers looking to optimize their business through supply chain, logistics, fulfillment, warehousing and transportation.
Farid Mheir's insight:

To succeed in eCommerce you need to master one thing: delivering products to your customers rapidly at the lowest cost possible.

 

This is why events such as this one have become essential. I would even say that delivery is the single most important aspect of an eCommerce solution, as it is where your margins are made or lost. Ensure you have a comprehensive last mile model and you will be guaranteed not to loose money.

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Making the last mile pay via @capgemini

Making the last mile pay via @capgemini | Digital Transformation of Businesses | Scoop.it

One of the biggest tests of agility for the consumer products and retail industries currently is last-mile delivery and associated services (e.g. returns). These services are now so pivotal to the customer experience that they are determining brand choices as never before. Achievements in getting products efficiently to the warehouse now need to be matched by equivalent improvements in getting goods to (and from) consumers.

 

To learn more, download the white paper which examines the latest innovation in last-mile services and explores how companies can harness the opportunities, and keep customers happy, without undermining their businesses.

Farid Mheir's insight:

A detailed white paper from capgemini on how to improve the last mile, from your warehouse to the customer door and back if required. Full of ideas, strategies and solutions to improve logistics, returns, supply chain, etc.

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27 Tips on How to Build FBA Strategy via @CPCStrategy

27 Tips on How to Build FBA Strategy via @CPCStrategy | Digital Transformation of Businesses | Scoop.it
28 questions - answered by Amazon expert Pat Petriello on how to improve FBA profitability.
Farid Mheir's insight:

One post from a great blog on all things related to eCommerce, Amazon, Google, and others.

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Jeff Bezos: Amazon won't compete with FedEx and Purolator & USPS - I don't believe him

Jeff Bezos: Amazon won't compete with FedEx and Purolator & USPS - I don't believe him | Digital Transformation of Businesses | Scoop.it

Selected quotes include:

  • Mossberg asks if Bezos wants to build a delivery system. "No, but we're aiming to supplement it heavily," he says.
  • During peak holiday seasons, Amazon has to bring in its own trucks in many countries, he says.
  • "We'd always like better prices" from FedEx, Bezos says.
  • "We are driven to supplement their capacity," he says. "We're growing our business with UPS. We're growing our business with the US postal service. And we're still supplementing it." 
 
Farid Mheir's insight:

Jeff Bezos said during Code conference that Amazon will not get into the delivery business to replace partners - but will supplement it heavily.

 

I wrote before that amazon will get into the grocery food delivery business because it is the only way they can reduce their delivery costs - costs they have to give to fedex, purolator, USPS and others. So basically they will go into grocery business to break even and get free local delivery in certain key market areas. 

 

Recently, Walmart has begun pilot tests to deliver groceries using UBER (http://www.reuters.com/article/us-wal-mart-groceries-idUSKCN0YP0H6?il=0). This sounds like a great idea, focussing on each other's strength (walmart = products & logistics, uber = delivery) with no investment to access huge volume. This option may not be as efficient as the Amazon model however but be a great solution in periods of high volume.

 

To see what I wrote about this, see http://www.scoop.it/t/digital-transformation-of-businesses?q=amazon+fresh 

 

WHY THIS IS IMPORTANT

Delivery remains the biggest cost for online retailers. Between 10% to 20% of retailer costs are sunk into delivery. This remains a huge hurdle for both retailers and consumers compared to physical stores. I expect online retailer to be more and more creative on the delivery front to reduce costs and deliver faster.

 

Established eCommerce retailers should look for opportunities to improve delivery and newbies to never underestimate delivery as it is the CORE to make or break their online retail business. Mark my words... 

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If Amazon is the future of work, then be afraid via @stoweboyd @gigaom

If Amazon is the future of work, then be afraid via @stoweboyd @gigaom | Digital Transformation of Businesses | Scoop.it

Amazon has rapidly grown from an online book store to a purveyor of nearly every sort of product made, as well as a technology behemoth offering cloud services and Kindles. Behind the web façade is a sprawling network of distribution centers where temp workers scramble like rats in a maze, pulling boxes off shelves, directed by handheld devices that not only show where the goods are stored but the most efficient path to walk. These devices also monitor each worker’s performance, coaxing them to move faster, move faster, move faster.

Farid Mheir's insight:

Interesting insight into the impacts of digital transformation of retail. And as we shy away from stores for more than the necessary showrroming, warehouse fulfillment centers will become more and more the norm. Amazon is leading the digital improvements but it looks like work in Amazon warehouses is very close of its pre-digital days, as far as human tasks are concerned. 


I spent few summers in the early 1980s working in such a warehouse and the work was very similar, except for the amount of digital technology involved. Not a great place to work but a great incentive to stay in school and study. I'd rather be a microserf than an "amazon-serf"...


That being saidd, all the warehouse fulfillment workers will get similar pressure to deliver and work under the watchful eye of computer systems that track every moves. It reminds me a of a short 5 minute video on the work of warehouse workers at online grocery chain Ocado in the UK. Although it is a corporate video, the work pace and environment feels eerily similar to that presented in this Amazon blog post.

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Curated by Farid Mheir
Digital transformation technology consultant and Enterprise Architect. Works with business executives in the fields of eCommerce, Cloud, Web2.0, enterprise2.0, sourcing2.0