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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend".
Curated by Farid Mheir
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#Montreal unveils its digital strategy

#Montreal unveils its digital strategy | Digital Transformation of Businesses |

Inspired by global best practices, stimulated by an ongoing dialog with Montréalers, the Smart and Digital City Office is working in nine key areas to make Montréal a world renowned leader among smart and digital cities by 2017.

Farid Mheir's insight:

I am proud to have helped shape the strategy with the Digital City Office. Great team, great vision.

Jean-Marie Grange's curator insight, February 24, 3:14 PM


I haven't read the 50 pages of the strategy yet, but the first good news is that there is a digital strategy!

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4 axes de la stratégie "Montréal, ville intelligente et numérique" via @aqtech

Présentation de la Ville de Montréal
Farid Mheir's insight:

Montreal appears to be heading in the right digital direction. This is the high level view, in french.

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Thinking Digitally: How The Social Web Is Changing Arts, Culture, Politics & Economics

Thinking Digitally: How The Social Web Is Changing Arts, Culture, Politics & Economics | Digital Transformation of Businesses |

When I ran for Mayor as a performance project back in 2005, part of my platform (as founder and sole member of The Blog Party) was free, citywide, public wifi and in-home broadband Internet as a public utility like water, gas, etc. Neither of those things has happened yet. But I also promised more transparency, accountability and access by increasing mayoral use of the Internet as a communications platform, open data sharing including budget numbers and insight into the workings of government. To give credit where credit is due, between 311, the highly functional and easy-to-use, the NYC Open Data site, My Money NYC and Chief Digital Officer Rachel Sterne Haot‘s twitter feed, Michael Bloomberg has done a hell of a job as the city’s first 21st Century Mayor.

In my previous essay I floated a few “blue sky” scenarios that, in this light, may not be as crazy as they sound, to wit:

Rebooting Representation: Imagine a representative democracy that uses big data to create alternate voter sets independent of place? A system that moves beyond the two party binary into either radical individual representation or alternate aggregation structures? Could this include a more complex but transparent system that balances place-based resource allocation and distribution systems with other criteria? What would digital demography and representative democracy actually look like?

Rebooting Education: Imagine a federally funded and strategically developed K-12 MOOC that centralizes core curriculum but decentralizes place-based education. The MOOC offers a curriculum developed through strategic analysis of knowledge and skills required for maximum jobs and growth nationally. The curriculum is predicated on national standards and taught locally by nationally accredited teachers. Additional coursework, tailored to regional variance and cultural settings, can be implemented on the local level. This curriculum can be provided to home schoolers, self-aggregated small schools that would either hire an accredited teacher or become accredited themselves. Subsidy then becomes available for these smaller, independent classrooms and bricks and mortar schoolhouses become an option, not a necessity. Government scales back its involvement in the expensive business of maintaining bricks and mortar facilities and top-heavy, bloated administrative structures while guaranteeing access to education to all and insuring at least a minimum level of preparedness for students in the 21st Century.

Via Chuck Sherwood, Senior Associate, TeleDimensions, Inc
Farid Mheir's insight:

Interesting if a bit long and off-topic for this log, the article presents a number of transformations, some underway others only possibilities, that I find interesting. Moreover, this covers industries and subject areas that I do not usually cover.

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A good review of the digital ideas and projects in Montreal via @GeoffroiGaron

Il y a tellement eu de choses qui a été initiée, créée, imaginée, sans avoir l’énergie du Politique pour l’enraciner dans nos organisations publiques et privées pour un changement autant économique que social. Il y a eu l’Alliance numérique, des manifestes de plans numériques (Communautique), des regroupements, des acteurs importants (en solo, duo, trio),  les 13 étonnées, l’Institut de gouvernance numérique, des co-working spaces, des maisons (Notman), même une Stratégie culturelle numérique du Québec (mars 2014). Mais plus important encore, des acteurs de divers milieux (artiste, programmeur, consultant, militant, enseignant, chercheur, administrateur, usagers, utilisateur) dans divers lieux et structures organisationnelles classiques et émergentes (ville, organisme communautaire, Living Lab, FabLab, grappes industrielles, startups, etc.) qui ont déjà créé les racines de l’innovation numérique du Québec. Il faut les cultiver pour les faire grandir.

Farid Mheir's insight:

Feels like Montreal is getting more digital friendly and this review of some of the local projects kind of shows a reassuring trend. Let's hope we continue to promote digital via progressive tax credits. (in french)

Also see Montreal digital strategy: the 4Cs. 

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NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more

NYC subway replacing station maps with touch screen kiosks- nice evolution but it could be so much more | Digital Transformation of Businesses |
New York City plans to replace the maps in its subway stations with touch screen displays that will provide simple directions and real-time service alerts.

Via Luigi Cappel
Farid Mheir's insight:

Interesting announcement for businesses thinking of going digital because it helps highlight the difference between digitization, optimization and business transformation or "digital flip". Let me explain.

Putting paper maps onto digital screens is great because it provides a means for always accurate maps, along with additional and potential real-time overlay of information. Touchscreen interface makes it even better as it allows users to interact and get personalized information. But in principle the process has not changed: it has merely been digitized.

Questions should be raised, as they are by @luigi cappel, on how to improve the user's life using these new maps, for example by linking the them to mobile phone apps or automated payment systems. This is what I call "digital optimization", as it makes the process of getting to your destination on the subway more efficient.

Now compare that to the NYC city developed 311 mobile app. It crowdsources the information gathering of NYC problems - potholes, grafitis, restaurant issues, etc. - and provides the city officials not only with digital, real-time, and geolocated information of issues but actually "flips" the city maintenance model. It puts the users in control of gathering and prioritizing the work of city workers. It gives them a voice and transforms their relationships. And that is a true innovation.

In closing, let me point you to the NYC digital roadmap. Launched in 2012, it provides a strategy for going digital that remains relatively unique at this time.

Luigi Cappel's curator insight, March 21, 2013 3:52 PM

Great idea, they should have done this long ago, but then it is probably one of the first in the world. Of course what they really should be doing is connecting this to mobile apps, so you can work out your journey, by the ticket and then follow your journey on your mobile. It's always a little scary when you are catching a train to somewhere you haven't been before. An app that tells you that you are 2 minutes from your stop would be cool!