Digital Transformation of Businesses
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Digital Transformation of Businesses
A selection of documents, articles, papers, videos and other content for those interested in the transformation that is required when going 100% digital in an organization. I also try to highlight the impacts, both positives and negatives of that transformation. Like it? Please click "Recommend"
Curated by Farid Mheir
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Inside the digital boardroom: are digital skills and competences must-have or nice-to-have?

Inside the digital boardroom: are digital skills and competences must-have or nice-to-have? | Digital Transformation of Businesses | Scoop.it

The dawning of the digital era is the latest in a long series of innovation-led disruptions, and, as with past disruptions, it is the board’s responsibility to decide which skills and competencies to add in response, and how best to do so.

Farid Mheir's insight:

Heidrick & Struggles provides some insight on how to best determine if digital skills are required in the boardroom. In particular they raise the important of digital advisory boards.

 

WHY THIS IS IMPORTANT

Digital and technology transformation should be part of every board member checklist as the digital transformation requires support at the highest level.

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Are board members ready to ask the do-or-die technology questions and understand the answers? via @McKinsey

Are board members ready to ask the do-or-die technology questions and understand the answers? via @McKinsey | Digital Transformation of Businesses | Scoop.it
Board members should raise nine critical questions when discussing technology strategy with IT and business managers. A McKinsey & Company article.
Farid Mheir's insight:

This post should be required reading for executives and board members. And the first question should be: 

"Are we considering technology as a strategic business lever and are our board members ready to ask the right questions and understand the answers?"


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André Bélanger's curator insight, February 6, 2014 2:32 PM

D'abord, tenir pour acquis que toutes les entreprises doit maîtriser la technologie pour croître dans l'environnement concurrentiel actuel.

Les deux premières questions sont particulièrement inspirantes:

1. Comment les TI affectent votre environnement concurrentiel

2. Comment dépasser les attentes des clientèles dans l'univers numérique où la norme est établie par les géants tels Google et Amazon

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Human Centered Architecture- a simple solution to a hard problem via @jpascenci @CityInnovation @UCEnterprise

Human Centered Architecture- a simple solution to a hard problem via @jpascenci @CityInnovation @UCEnterprise | Digital Transformation of Businesses | Scoop.it
Christine Outram, a human-centered smart city and big data strategist, wrote a very keen blog post about What Starbucks Gets that Architects Don’t. …
Farid Mheir's insight:

I find this post and the one it refers to by Christine Outram to capture full well some of the issues we have with technology and the people that architect and design the solutions, applications and software.


I am personally guilty of some if not most of the rants in this paper but I try, I try real hard, to change. And listen to people and speak in their language...

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The Digital Experience Delivery Playbook by @Forrester brings together research to guide app developers

The Digital Experience Delivery Playbook by @Forrester brings together research to guide app developers | Digital Transformation of Businesses | Scoop.it
DRIVE BUSINESS TRANSFORMATION WITH DIGITAL CUSTOMER EXPERIENCES

Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to support their firm's initiatives. A broad focus on digital customer experiences carries great risks for your firm: too much experimentation for not enough return; too much duplication and waste; and too little use of data to drive and measure business results.

Farid Mheir's insight:

Aimed at application development professionals, this playbook brings together various research papers. What is worth noting is the organization the playbook provides to help guide developers from vision to implementation.

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@Gartner interview describes what "digital" is and what it means, compared to IT

IT strategy is a business question with a technical answer. Digital business strategy is a digital question, with a business answer, which may include non-digital solutions, such as getting into different businesses, or changing strategic posture. A classic example is logistics companies such DHL, UPS, FedEx getting into financial services for their clients, based on digital (informational) capabilities.

Farid Mheir's insight:

Read this short interview to get good answers as to what digital is for an organization and the difference between digital and IT.

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Emma Sands's curator insight, September 30, 2013 3:03 AM

Key insights to help companies reach that "digital epiphany" and bring the realization that, as the article says, digital "is not just digital marketing."  And an extremely useful insight into the role of the Chief Digital Officer to "encourage/support/orchestrate" digital innovation on a business strategy level.

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Public Cloud Vendors Amazon, Microsoft & Google Side by Side comparison via @tomloftus

Public Cloud Vendors Amazon, Microsoft & Google Side by Side comparison via @tomloftus | Digital Transformation of Businesses | Scoop.it
Price battles may lead customers to believe that little separates one public cloud vendor from another. But there are surprising differences in the services Google, Amazon and Microsoft offer customers.
Farid Mheir's insight:

Interesting insight into differences in service level agreements. This is going to become more and more important over the years as organizations move production-grade high availability business-essential components to the cloud.

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Reading "How I failed" and enjoying it very much via @timoreilly

Reading "How I failed" and enjoying it very much via @timoreilly | Digital Transformation of Businesses | Scoop.it
This post originally appeared on LinkedIn. When you start out as an entrepreneur, it's just you and your idea, or you and your co-founder's and your idea. Then you...
Farid Mheir's insight:

Even in a digital world, Tim O'Reilly's sharing his lessons are great reminders that lots of important things are not digital: business acumen, human relationship management, attention to financials, etc. Thank you for reminding me.

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How To Build a High-Performing Digital Team- attributes to look for via @HarvardBiz

How To Build a High-Performing Digital Team- attributes to look for via @HarvardBiz | Digital Transformation of Businesses | Scoop.it
Six traits to look for in your future employees.

Via A.Busetti, Vincent Trépanier
Farid Mheir's insight:

The post provides six "high level characteristics" or personality traits that digital workers should have. I find them interesting in that they show the need for digital teams to transform the way things are done, change the status quo and lead by example.


It is a good starting point but hardly a reference or a how-to guide. Makes for an interesting read and an eye opener, that's it.

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Emma Sands's curator insight, September 26, 2013 4:32 AM

A common sense approach which can counteract the "let's hire a miracle-worker" syndrome. A Digital Team can only improve your business and operations if you have long term goals (and strategy) as a framework for the shorter term targets.

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CIO's role change to support a Lean IT organization via @gartner @markpmcdonald

CIO's role change to support a Lean IT organization via @gartner @markpmcdonald | Digital Transformation of Businesses | Scoop.it

Leading CIOs see the move to a leaner IT structure as a natural response to changing IT economics and new consumer-based technologies. A lean IT organization is created through a process of addition by concentrating on the resources in areas where IT expertise can add value. 

Farid Mheir's insight:

I keep going back to this short blog post from Mark McDonald (now with Accenture) as I find it provides amazing insights in the transformation that IT organizations must drive. CIOs must lead this transformation, which requires changing their internal processes and morphing their team skills from those of server-hugging team to architecture, contract management and data management.


Read the post, Mark says it better than I do. 


Unfortunately I fail to see many organizations going in that direction. Not yet anyways.

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Digital diaspora in the enterprise: Arrival of the CDO and CCO via @dhinchcliffe @ZDNet

Digital diaspora in the enterprise: Arrival of the CDO and CCO via @dhinchcliffe @ZDNet | Digital Transformation of Businesses | Scoop.it
While the C-suite sometimes seems too crowded today, it's also clear that technology is underrepresented in the leadership circle as digital in all its forms deeply infuses the modern organization.


The reality is that organizations will do both of these things: Add more C-level executive oversight to digital while they also attempt to broaden their technology adoption base internally on the ground (making everyone part of the IT department, essentially, just like everyone is part of the social media team.) While this might have been somewhat controversial even a year or two ago, it's now clear that this is the likely route for most companies, even as they have to vigorously compete with many digital startups trying to displace them with a purer and more savvy approach not hindered by their legacy constraints.

Farid Mheir's insight:

If anything, Dion's diagram brings home the point that having a Chief Digital Officer will be confusing as its role overlaps with that of the CIO and the CMO. Much better in my book to evolve those existing roles to take over new responsibilities.


Also read

  • Don't Hide Behind a Chief Digital Officer - just do it via @forrester @martinjohngill @jeanfdeschenes http://sco.lt/8ysx6H
  • 3 reasons why Chief Digital Officer (CDO) is a transitional role via @gartner @PeterSonderg http://sco.lt/5Vpz7Z
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Don't Hide Behind a Chief Digital Officer - just do it via @forrester @martinjohngill @jeanfdeschenes

Don't Hide Behind a Chief Digital Officer - just do it via @forrester @martinjohngill @jeanfdeschenes | Digital Transformation of Businesses | Scoop.it

Broadly, firms fall into one of three states with regards to their response to increasing opportunities fostered by digital.

  1. Already fundamentally digital.
  2. Making inroads towards building a truly digital DNA.
  3. Yet to wake up to the digital future. 
Farid Mheir's insight:

I love how Forrester has split the business world into 3 buckets, and then linked the need for a CDO to those. Very appropriate.

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3 reasons why Chief Digital Officer (CDO) is a transitional role via @gartner @PeterSonderg

Three reasons why CDO is transitional:

  1. Organizational roles that are persistent in time carry a degree of accountability, budget and potentially people responsibility. I am not sure long term the CDO does.
  2. The aggregate responsibility of a CEOs management team changes only slowly. While technology has disrupted this statement, externalizing the responsibility from the current roles reporting to the CEO rarely leads to long term sustainable impact.
  3. Digitalization is a management skill set that will developed by many members of the leadership team, but it is not a separate role
Farid Mheir's insight:

I did not have the chance to review Gartner's research but I agree that CDO role is transitional, essential only when CIOs cannot play the part. CIOs already support multiple lines of business and thus have a global view of the organization like few other executives do.


Discussions around new CxO roles point to a major transformation of the CIO's role in the near future.

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The Business Model Gallery: Best World Examples To Be Inspired

The Business Model Gallery: Best World Examples To Be Inspired | Digital Transformation of Businesses | Scoop.it

Via Robin Good
Farid Mheir's insight:

I've been using business model tool for years now. This gallery is truly amazing and I believe will be very useful for business architects and managers as they define their own corporate strategy because they will be able to easily compare with what others are doing.

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Robin Good's curator insight, August 31, 2013 5:02 AM


The Business Model Gallery is a growing database of curated business models canvases gathered from a diverse set of companies operating in different sectors.


For each company you can analyze its updated "business canvas" in which you can see at a glance the key value propositions, its partners, revenue streams and all of the other key business building blocks.


Business models can be easily searched, filtered and compared across specific building blocks you are interested in. 


Coming up are also a PDF and PowerPoint export option as well as a dedicated iPad app.


A free trial is available and pro plans start at $9/month and go up all the way to $29/mo according to the number of features you want to use.


My comment: The Business Model Gallery offers a truly excellent gallery of valuable business models which can be extremely useful for anyone studying, researching or working on creating a successful new company.


Furthermore this is a great living example of how, curated collections of best of breed examples, are going to have a go as very useful business services in the coming months and years.



Free for the first three months: http://businessmodelgallery.com/ 


Features: http://businessmodelgallery.com/features/ 


Pricing: http://businessmodelgallery.com/packages/ 


To learn more about the canvas and its 9 building blocks, visit www.businessmodelgeneration.com



Paul Hobcraft's curator insight, October 23, 2013 3:54 AM

Well worth exploring this site

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Memo to the CEO: Why we need an annual report for technology via McKinsey

Memo to the CEO: Why we need an annual report for technology via McKinsey | Digital Transformation of Businesses | Scoop.it
The IT organization and the business units should be much more in tune. Here’s one way to make that happen. A McKinsey & Company article.
Farid Mheir's insight:

With the predominence of digital technologies in companies today, and with the limited and fragmented view that resources in the organizations have of the technologies that power their enterprise and allow them to compete, I believe an annual technology report should be mandatory objectives for all CIO, CTO, or CDO.

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Only 6% of Board of Directors had digital expert members in 2012 (in french)

Only 6% of Board of Directors had digital expert members in 2012 (in french) | Digital Transformation of Businesses | Scoop.it

Via Serge FLEITH
Farid Mheir's insight:

Pretty much goes without saying that technology companies had highest % of digital friendly board members. Interestingly, most boards are taking a digital transformation, moving to paperless world via the use of secure portals and iPads. That's a start.

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Serge FLEITH's curator insight, August 1, 2013 1:03 PM

LE CERCLE. Les nouvelles technologies transforment la structure de l’économie et le monde des affaires. De nouveaux outils modifient les produits et services offerts mais aussi les processus de fabrication et d’organisation des entreprises. Chaque poste dans l’organisation est impacté par le numérique

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@McKinsey demonstrates increase in speed and reduction in costs benefits for networked enterprises

@McKinsey demonstrates increase in speed and reduction in costs benefits for networked enterprises | Digital Transformation of Businesses | Scoop.it
Executives report that the adoption of social-media tools at their companies is high—and that this usage could spur additional benefits. A McKinsey & Company article.
Farid Mheir's insight:

I'Ve published this before but this time I wanted to draw attention to the measurable business benefits that companies draw from using social and other digital solutions. 

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Digitally mature companies are +9% revenue & +26% profits- example in Utility industry via @mit @capgemini

Late in 2012, a study by consultancy Capgemini and Massachusetts Institute of Technology’s Center for Digital Business examined the link between the digital maturity of an organization and its financial performance. The findings were stark. The most digitally mature companies—the “digirati”—generate on average 9 percent more revenue than their competitors and are 26 percent more profitable. The findings make a convincing case for every organization to ensure its own digital transformation is a top boardroom priority.

Farid Mheir's insight:

For years McKinsey has published a study that links the use of web2.0 and social within the enterprise to measurable benefits - lower travel and communication costs, higher access to knowledge and experts. Now Capgemini and MIT, as part of their digital transformation joint study, have demonstrated that investment in digital can be profitable for large organization. Example here is Utility but I assuem this translates into other industries as well, at varying levels of success that depends on the impact that digital has on them.

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WE LIVE LIKE GODS, and we don’t even know it- must read on supply & demand in a post-scarcity world via @gigaompro

WE LIVE LIKE GODS, and we don’t even know it- must read on supply & demand in a post-scarcity world via @gigaompro | Digital Transformation of Businesses | Scoop.it

Send us back to ancient Greece with an AK-47, a home brewing kit, or a battery-powered vibrator, and startled peasants would worship at our feet.

...
The conviction that each generation would live better than the last has evaporated. Emerging from the financial crisis won’t be enough. For most of us, even the boom wasn’t all that great. From 1950 to 1970, the typical American worker doubled his salary in real terms. Since then, even before the 2007 bust, inflation adjusted wages for the median male worker have actually gone down.
...

Only one thing makes entrepreneurs expand capacity and that has nothing to do with government tax policy. A businessman will hire more workers and invest when his inventory is shrinking, specifically, when he is able to sell more than he is able to produce. If stock is sitting on his shelf, he instead fires workers, no matter what his tax rate.

Farid Mheir's insight:

Essential read to put our digital transformation in perspective.


Technology and digital solutions have contributed to most of the supply overflow we have today. Can digital also help solve the demand crisis? It sure creates demand for new kinds of products and services, for which I benefit tremendously, being an artisan in the digital fabrication of things.


But I am not sure it is a good thing to consume more and more. This essay provides amazing context, raises some interesting questions but unfortunately fails to bring many answers.

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How to Recruit a Digital Executive for Your Board via @businessWeek

How to Recruit a Digital Executive for Your Board via @businessWeek | Digital Transformation of Businesses | Scoop.it
Attracting digital experts requires more than compensation and the flattery of being asked to serve on a board
Farid Mheir's insight:

Essential for any company that considers a digital transformation. That being said, three simple steps highlighted here hide a more complex requirement: the need to have a digital strategy for the enterprise. If you don't, getting board member will be difficult.

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A DOZEN THINGS I’VE LEARNED ABOUT BUSINESS via @TRENGRIFFIN

A DOZEN THINGS I’VE LEARNED ABOUT BUSINESS via @TRENGRIFFIN | Digital Transformation of Businesses | Scoop.it

1.      “If you play [your competitor’s] game, you lose every time.” Allan Benton. http://www.esquire.com/features/what-ive-learned/allan-benton-interview-0909 This quotation to me is all about moats and sustainable differentiation.  If you haven’t read Warren Buffett, Michael Porter and Michael Mauboussin about “moats/sustainable competitive advantage,” well, you are missing out in a huge way.

Farid Mheir's insight:

Interesting insight that most definately applies to digital transformations.

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How CIOs Can Change the Game

How CIOs Can Change the Game | Digital Transformation of Businesses | Scoop.it

The findings are sobering: almost half of CEOs view their CIOs as out of step with the business and about the same percentage think IT should be a commodity service, purchased as needed.

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The do-or-die questions boards should ask about technology via @McKinsey

The do-or-die questions boards should ask about technology via @McKinsey | Digital Transformation of Businesses | Scoop.it
Board members should raise nine critical questions when discussing technology strategy with IT and business managers. A McKinsey & Company article.
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Great guidance on the role of a Digital Services Unit & Why should CIOs start to say YES via @capgemini

Farid Mheir's insight:

I particularly like

  • Digital Services Unit as a tool to accelerate digital transformation: presents in a concise way the 6 areas that a digital center of excellence should cover. Few organization do this in my experience but as the role of chief digital officer becomes more common in organizations, so will the DSU
  • The department of YES: CIOs and It departments are often ill equipped to handle digital transformation and it is refreshing to see a new breed of CIOs taking the digital transformaion in a positive light. Combined with a DSU this makes for a very potent combination
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Big data in the age of the telegraph

Big data in the age of the telegraph | Digital Transformation of Businesses | Scoop.it
Daniel McCallum’s 1854 organizational design for the New York and Erie Railroad resembles a tree rather than a pyramid. It empowered frontline managers by clarifying data flows. A McKinsey Quarterly Organization article.
Farid Mheir's insight:

Amazing. The origins of "Think globally, act locally". Very interesting way to look at organization to give local resources a lot of flexibility and report the right data to higher ups.

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Elevating technology on the boardroom agenda

Elevating technology on the boardroom agenda | Digital Transformation of Businesses | Scoop.it

Boards are starting to guide management by asking the right questions about technology.

Farid Mheir's insight:

I have been asked by boards to work with the internal audit team on technology assessments in the past and I see this topic being discussed more and more. As the world moves to the digital age this should become more and more pervasive and I believe annual reports should, at least in some form, report on the technological status of the corporations in the same way they do on the financial aspects.

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Curated by Farid Mheir
Digital transformation technology consultant and Enterprise Architect. Works with business executives in the fields of eCommerce, Cloud, Web2.0, enterprise2.0, sourcing2.0