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67%: Social Media a Necessary Customer Service Channel

67%: Social Media a Necessary Customer Service Channel | digital marketing strategy | Scoop.it
67%: Social Media a Necessary Customer Service Channel
Nearshore Americas
Our colleagues over at ICMI recently conducted a study on the importance of social media to customer service, and were kind enough to share the results with Nearshore Americas.
malek's insight:

@@Alessio Manca nailed the best function of social media.

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