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How Social Will Drive Customer Experience Into 2014

How Social Will Drive Customer Experience Into 2014 | digital marketing strategy | Scoop.it
How Social Will Drive Customer Experience Into 2014 | Ted Rubin talks about where he sees Social going in 2014 (How Social Will Drive Customer Experience Into 2014 http://t.co/4tcOv2x0RJ via @TedRubin...

Via Fred Zimny
malek's insight:

ROR (Return on Relationship #RonR) will come more into focus is probably the best way to measure impact.

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