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The 10 Principles of Listening to Customer Stories

Listening Skills are essential in any interpersonal relationship and for all interpersonal communication. Learn about the 10 principles of listening and improve your commuication skills.

Via Karen Dietz
malek's insight:

How to use "active listening" to make a conscious effort to hear and understand what customers are saying.

Karen Dietz's curator insight, April 11, 2013 11:06 AM

Saying we need to listen for customer needs is one thing, but how do you actually do that?

This article gives us 10 tips for how to listen so we gain insight into customer and prospect needs.

And also I like the chart about how much time we spend communicating and listening. It really shows how we in business need to listen more!

Want to see better results in your business? Focus on listening....

This review was written by Karen Dietz for her curated content on business storytelling at 

Brian Yanish -'s curator insight, April 11, 2013 9:24 PM

Good skills for both work and home.

"If speaking is silver, then listening is gold." - Proverb

Karen Dietz's comment, April 18, 2013 11:56 AM
Thank you for the comments Malek & Brian! And I love the proverb your shared :)
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