Digital Culture David Hughes
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Facebook, Twitter taking up toilet time

Facebook, Twitter taking up toilet time | Digital Culture David Hughes | Scoop.it
About 32% of people in the United States aged 18 to 24 say they use social networking in the bathroom...
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MatthewMcKaincogc's comment, December 5, 2012 9:02 AM
why dave :/
DavidHughesCOGC's comment, December 5, 2012 9:12 AM
Cause it's interesting right?
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Tour de Scotland

Tour de Scotland | Digital Culture David Hughes | Scoop.it
Hi folks, David Hughes here.

Starting on the 25th of July I will be enduring the biggest challenge...
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Google's Fight to Kill Search by 2020

Google's Fight to Kill Search by 2020 | Digital Culture David Hughes | Scoop.it
in the war on search, the most interesting battle will be the one google wages on itself.

Via Alex Butler
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How marketers are using social media to grow their business | Peter Kerwood on the Event marketing challenge | Event blogs

How marketers are using social media to grow their business | Peter Kerwood on the Event marketing challenge | Event blogs | Digital Culture David Hughes | Scoop.it
The blog post Joining the social media conversation - connect, communicate, co-operate and collaborate outlines the many different uses of social media to build...

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Tour De Scotland (TDS2013) on Twitter

Tour De Scotland (TDS2013) on Twitter | Digital Culture David Hughes | Scoop.it
Instantly connect to what's most important to you. Follow your friends, experts, favorite celebrities, and breaking news.
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This is actually a podcast with music.

This is actually a podcast with music. | Digital Culture David Hughes | Scoop.it
David Hughes - I'll be using this to post podcasts, rants, prank calls. Everything.
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DavidHughesCOGC's comment, November 28, 2012 10:23 AM
And yer point is caller?
MatthewMcKaincogc's comment, November 28, 2012 10:48 AM
a thought the above would be quite an obvious one haha
DavidHughesCOGC's comment, November 28, 2012 10:51 AM
I thought it was unecessary abuse actually.
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Facebook Sued For Violating Privacy, U.S. Wiretap Laws - AllFacebook

Facebook Sued For Violating Privacy, U.S. Wiretap Laws - AllFacebook | Digital Culture David Hughes | Scoop.it
A class-action lawsuit alleges that Facebook violated federal wiretap statutes by tracking people's Internet browser history even when they are not logged in.
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Transform Your Social Media into a Digital Customer Service Experience

Transform Your Social Media into a Digital Customer Service Experience | Digital Culture David Hughes | Scoop.it

Think about your current customer service efforts: perhaps you have a phone representative or email contact listed on your website. For today’s active online consumers, this will not be enough. The key to customer service is when multiple points of contact are set in place to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s expectation.

 

When you consider contemporary customer service, social media has become the star of the show. With brands directly connected to their fans through Facebook and Twitter, a new company + consumer relationship has truly taken off. It’s time to take your social media to new heights and deliver digital service to your consumer that is out of this world.

 

While social media provides a medium for public relations, marketing and advertising, these networks also heavily involve customer service, customer relationship management, sales, operations, human resources, plus research and development. At the forefront of all digital communication, social media does much more than just advertise. Realistically, there is no way to successfully leverage these networks if your strategy only includes marketing.

 

With millions of users tweeting and commenting about products they use or brands they love, develop a social media customer service plan for your business around what fans are saying. Whether that means a positive comment on Facebook, a fabulous review on Yelp, or re-tweet from an A-list celebrity, when consumers are sharing their experience, take note. What is key about the relationship with social media and consumers is that when integrated correctly, these networks open opportunities to positively boost the overall customer experience.

 

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