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Everything you need to know about digital marketing for your business
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Rescooped by fawnannan from IT | Service Desk | Desktop Support | Call Center | Performance Benchmarking
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MetricNet's 2013 Canada Contact Center & IT Benchmarks Published

MetricNet published results from the 2013 Canada Contact Center and IT Benchmarks. Included are Call Center, Service Desk & Desktop Support.

Via MetricNet
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MetricNet's curator insight, May 6, 2013 1:30 PM

MetricNet has published the results of their 2013 Canada Benchmarks for Customer Service Contact Center, Service Desk and Desktop Support. The updated benchmarking reports are now available for purchase and immediate download via the MetricNet website. These benchmarks include over 20 key performance indicators for cost, productivity, service level and more.

MetricNet's comment, June 17, 2014 10:32 AM
We're glad you found this helpful! We now have a continuous improvement initiative as well! Would you like the link?
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These Three Canadian Tech Companies are Hiring 100 People Right Now - Techvibes (blog)

These Three Canadian Tech Companies are Hiring 100 People Right Now - Techvibes (blog) | Digital Content Visibility | Scoop.it
These Three Canadian Tech Companies are Hiring 100 People Right Now Techvibes (blog) If you're wanting to work for one of Canada's myriad brilliant technology companies, there's no shortage of amazing opportunities for you to consider.
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Rescooped by fawnannan from Digital Media in Canada
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Half of Canadian BB10 pre-orders came from non-BlackBerry users - BlackBerry Blast!

Half of Canadian BB10 pre-orders came from non-BlackBerry users - BlackBerry Blast! | Digital Content Visibility | Scoop.it
Good news for BlackBerry seems to be easy to find these days. According to BGR, 50% of pre-orders for BlackBerry 10 came from people who do not curre (This is exciting!
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fawnannan's curator insight, February 4, 2013 3:38 PM

We deserve to have a great Canadian Company!!!!

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Content Marketing | Impact of Oracle's Acquisition of Eloqua

Content Marketing | Impact of Oracle's Acquisition of Eloqua | Digital Content Visibility | Scoop.it
Oracle's recent acquisition of Eloqua has caused a buzz in marketing and IT communities. Marketers are pondering the stakes and the impact on content marketing. (RT @DashBurst: Oracle Acquires Eloqua: Will Content Marketing Be Impacted?
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The 12 (Or So) Mistakes Online Video Marketers Always Make - MediaPost Communications

The 12 (Or So) Mistakes Online Video Marketers Always Make
MediaPost Communications
Lists are painful and bountiful at this time of the year. Occasionally they're even useful.
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Penguin Settles with DoJ; Terms Will Apply to Merged Company

Penguin Settles with DoJ; Terms Will Apply to Merged Company | Digital Content Visibility | Scoop.it
In a move that had been expected since the announcement of the Penguin, Random House merger, Penguin Group (USA) has reached a settlement with the Department of Justice in the government's e-book pricing lawsuit.
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Classic Example Of Growing A Company With Content Marketing - Business 2 Community

Classic Example Of Growing A Company With Content Marketing - Business 2 Community | Digital Content Visibility | Scoop.it
ClickZClassic Example Of Growing A Company With Content MarketingBusiness 2 CommunityThe two words are of course: content marketing.
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Check out www.visability.ca

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Contextual Relevance in Email Marketing - Is It Data or Content Driven? - MediaPost Communications

Contextual Relevance in Email Marketing - Is It Data or Content Driven?
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Wireless firms rejected Ottawa's changes to surveillance rules over cost concerns - The Globe and Mail

Wireless firms rejected Ottawa's changes to surveillance rules over cost concerns - The Globe and Mail | Digital Content Visibility | Scoop.it
Wireless firms rejected Ottawa's changes to surveillance rules over cost concerns The Globe and Mail Canada's mobile-phone companies have fended off changes to surveillance practices proposed by the federal government, because of fears that more...
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Cyber security will remain our largest threat alongside sensitive securitleaks within government

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Video Marketing Essentials for the Small Business

Video Marketing Essentials for the Small Business | Digital Content Visibility | Scoop.it
Video marketing is essential for your success especially when you are targeting the younger audience.
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Content Marketing | Impact of Oracle's Acquisition of Eloqua

Content Marketing | Impact of Oracle's Acquisition of Eloqua | Digital Content Visibility | Scoop.it

Oracle's recent acquisition of Eloqua has caused a buzz in marketing and IT communities. Marketers are pondering the stakes and the impact on content marketing. (RT @DashBurst: Oracle Acquires Eloqua: Will Content Marketing Be Impacted?

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Social Media Marketing: Online Engagement Is Hot – Infographic

Social Media Marketing: Online Engagement Is Hot – Infographic | Digital Content Visibility | Scoop.it
Online Engagement is hot among marketers. But how intensively do we really use it? And what results do we achieve with it? To find out, the University of Utrecht conducted a study, commissioned by ...
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How To Have Better Emails Conversion Rate

How To Have Better Emails Conversion Rate | Digital Content Visibility | Scoop.it
@techlunatic 5 Tips for Better Email Marketing Conversion http://t.co/Sm8XNUbw
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Device-aware content, integrated video, and the Internet of things: Some of Spark Camp’s big ideas to watch in 2013

Device-aware content, integrated video, and the Internet of things: Some of Spark Camp’s big ideas to watch in 2013 | Digital Content Visibility | Scoop.it
Looking backward inevitably leads to looking forward: What trends from 2012 will we be watching in 2013? (RT @dmitryshishkin: Several things here are super relevant to news.
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The Crowdfunding API Is Here: Welcome To A New Era Of E-Commerce - Forbes

The Crowdfunding API Is Here: Welcome To A New Era Of E-Commerce - Forbes | Digital Content Visibility | Scoop.it
GigaOMThe Crowdfunding API Is Here: Welcome To A New Era Of E-CommerceForbesWhen future historians look back at the evolution of the Internet, today might mean something special.
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Canada is working hard to legalize crowdfunding. Check out iCanada.nu/crowdfunding

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The New SEO Rules in a Content Marketing World - Society3 - Link - Hashonomy

The New SEO Rules in a Content Marketing World - Society3 - Link - Hashonomy | Digital Content Visibility | Scoop.it
RT @hashonomy_gus: The New SEO Rules in a Content Marketing World - Society3 http://t.co/pqzCbbOA #seo #content #marketing (via @FairPlay365)
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